If you care about your health, DO NOT COME HERE!!! I hope management, including manager Joana and front desk MA Cinthia, addresses these issues so that other patients do not have to go through the same poor experience that these ladies provided for my mother. I am extremely disappointed with the way my mother's care has been handled by this office. She waited months for an appointment regarding a serious medical concern involving an open wound with ongoing drainage, only to drive over 30 minutes to her scheduled appointment and be told that the necessary paperwork/referral had not been sent and the appointment could not be completed. No one contacted her beforehand to let her know there was an issue. This was especially frustrating because she had already experienced delays in receiving test results and was expecting follow-up care she did not receive. She was also told she would receive antibiotics, but that never happened. Communication from this office has been consistently poor. Calls are frequently placed on hold immediately without explanation, staff have provided conflicting information, and phone calls have been CUT OFF before concerns could be addressed. Which is very unprofessional. When asked for names, some staff members refused to identify themselves. We understand that mistakes can happen, but the lack of communication, follow-through, and professionalism has been unacceptable. Patients dealing with serious health concerns deserve timely care, accurate information, and respectful treatment. read more

Their new number (909)623-2300 For Pomona office Staff is very helpful and they have diff dr at this location. I was attended for my high blood pressure (cardiology) read more

They never answer their phone, and my adult son is critically low on his prescription for insulin. He is Type 1 diabetic and needs insulin to LIVE. They have repeatedly failed to call the pharmacy to refill his insulin prescription despite multiple phone calls and messages. This is now the 6th time. He is forced to go to the emergency room because this doctor's office cannot or will not do their job. read more

Finally able to get appt for a yearly pap after 10 phone calls and 3 messages. Appointment was for 2 months out!. The day before my appt they called me stating they need to reschedule me to the Montclair office. I explained its ok thinking its for the same day. They explains to me NO its for 1.5 months after!!! late January. At first i said NO because its really hard to get time off and i was able to get this time for my appt. BUT then decided, ok I'm not even gonna argue its the holidays. I asked if they can send me a TEXT / LETTER / or EMAIL stating my appt date and time so I can request time off again of work! with out it I cannot get the time off. And I was told NO. I have to go in and get it myself (reminder... I don't live 10 min away i live 50 min away WITH OUT traffic) Rep then states well the appt was done in the Pomona office so call them and see if they can further assist you. To my amusement here i am calling 10 more times and no answer and leaving messages because no one answers the phone at 10am. Reason why I'm writing this review is because this is NOT the 1st time this happens. They don't seem to care because they are still receiving a monthly payment from the insurance regardless if I see them or not. I will have to complain to my insurance next this is no unfair for those who pay their insurance premiums and choose a doctor and its not like im there every week or month.. i go or try to go ONCE a year!! and i cant even get that!!!. HORRIBLE Healthcare structure. read more

We have gone to many physicians, but have been most impressed with Dr. Paliwal and his team. Not only is he well versed in possible causes for symptoms and referrals for follow ups, as needed, he is also very efficient. Time with Dr. Paliwal is well spent. Visits with him are quick but meaningful. He will always take time to answer questions and educate. We never feel rushed, but we also don't feel like we are sitting at the office for too long, either. He is great and we are happy to have found him and his organization. We have been seeing Dr. Paliwal regularly for about 2 years now and have never had a poor experience. read more

I appreciate this office and its staff. They understand how specific certain medical documents are and were never annoyed with me every time I had to come back when I made a mistake. Ashley, Miriam, and Clarissa were a great help to me. Should I revisit this location in the future, I look forward to telling them again how much I appreciate their effort. Thank you, Indus Healthcare! read more

Worst doctor ever seen in my whole life. Everytime we ask for docter P.A comes in . Always late on appointments. Speaks so fast , cant understand what he says. Treats you like there is no value of your life. read more

Friendly staff, I've gone here for years and everyone is very nice. Dr Paliwal is very smart and always knows what what medication I need to fix whatever is wrong. read more

Front office is horrible. You are lucky if they answer their phones during business hours. They don't call you back if you leave a message. I thought I had Covid at the beginning of July and it took a week to get a phone appointment. Meanwhile I couldn't get tested anywhere. Today is my first face to fave appointment and I arrived almost 20 min early. I was the second person in here. Four more people came in and three were seen. It's now half an hour past my appointment and I'm still in the waiting room. I called ahead to see if i needed to bring anything with me. They said no. That was a lie. So now, they just took me back. They took my weight with my giant purse on, with books in it. The office staff here is super unhelpful and unprofessional. read more