they really are great here they really care and your not treated like just a body they are fast tooread more

Staff was very efficient and friendly. I was expecting to wait in a long car line for my Covid…read morevaccination but that did not happen at all! I was greeted and instructed parked in an assigned parking spot, then explained what was going to happen. While I was waiting the 15 minutes after the injection I was checked on twice by an RN. Thank you Upland/Ontario Med & Urgent clinic for making this experience easy!!

Dr. Mauricio Bonilla is phenomenal. I have been to many healthcare providers over the years, and he…read moreis one of the best I've ever encountered. When you see him, he takes his time to make sure you feel heard, carefully listens to your concerns, and ensures you receive the proper care you need. He is exceptional at responding to patients and managing their care -- he answers all my questions thoroughly (and I have a lot!). Dr. Bonilla is extremely professional, knowledgeable, and kind. The level of care he provides is truly next-level, and something I wish every doctor strived to deliver. The nurses and office staff are also wonderful and incredibly helpful. They are quick to assist whether you're visiting the office in person, calling in, or sending an email through the portal. I can't praise them enough.

Amazing experience! Everyone is kind, helpful, and professional at the dental office. I want to…read moregive a special shout out to Mia! Her personality is very welcoming and she truly cares for all the patients. Before the appointment starts, she does all the prep work, and takes care of everything you need done. I always feel comfortable when she's around and holds great conversations. Knowledgeable, sweet, hardworking, and loves her job! I would recommend her anyday

I have been trying to get an appointment for the past 2 days. Their voicemail mailbox has been FULL…read moreand I have not been able to get a hold of anyone. How can a doctor's office have their appointment line full? Very very unprofessional.

Dr Saad is a wonderful Dr. he's patient and thorough. He does the thyroid ultrasound in office and…read moreact quickly on any medical concerns. Cyndi with authorizations department is extremely helpful and answers all of your questions. The front office are great too.

Omg I had to write this review before even leaving! Dr. Homer B (I couldn't get the last part of…read moreher name) but she was AMAZING! She helped my daughter with her cough with such care and warmth! We need more doctors like her in our field! Great Job Claremont Urgent Care!

I was happy to be helped by (LVN) Mauricio. Let me just say, he treats you like family!!! Ultra…read moreprofessional, while giving you his full attention, and showing true empathy, and kindness Thank You so Much, Mauricio! Summer Patty Gaytan

Today I took my sister for the first time to visit doctor Romeo My sister has not been feeling well…read morelately and we are trying to get her feeling better Going to a new doctor is always scary, but this office was amazing When I first made the appointment with "Andrea "she was amazing on the phone and we went in today and The doctor was also amazing He actually listened to my sister and actually cared We will be coming here for her primary care. thank you doctor for being so kind. We will see you soon. if you need a good MD, he's the doctor to go to.

Horrible office staff during my experience being here 2 years. I am changing my PCP after feeling…read moreunimportant and uncared for. Dr Samouh was friendly IF you're able to schedule a appointment but..... do not go to this office if you want to call 4 times, leave voicemails, only to finally get them to answer and be told they'll call you back and NEVER do. Also when I was FINALLY able to schedule an appointment over the phone, waited a two months, took PTO hours off work to be there promptly, only to be told they never scheduled me and won't accommodate their mistake. Enough is enough.

Today was our third doctor visit with my sister. My sister…read morewas diagnosed with chronic anxiety Melissa has been treating her and trying to figure out how to make her better We really like her. She's very kind and very patient and treats us like family. We are very happy. She's at this practice and she's also bilingual which we love because she also sees my mother my mother is able to communicate with her and she loves that :)

Dr Grobler and his amazing staff are quit literal Angels and blessings. They saved both my Mother…read moreand Fathers lives and they take such extraordinary care Of my parents. I can not express my gratitude to them and Dr GROBLER is what medicine should be. The crossroads of medicine, caring, knowledge and empathy. They are amazing!

THREE WORDS: GLORIFIED DRUG DEALERS…read more I left this urgent care extremely disappointed. My experience felt like the doctor's role was simply to write a prescription rather than actually evaluate my condition or discuss treatment options. When I asked questions and was looking for medical guidance, I didn't receive any meaningful explanation, opinion, or advice on what might actually help me recover. The billing experience was just as off-putting. I paid cash because I don't have insurance, and I felt like I was treated with suspicion because of it. Before I ever received any treatment, I was asked to pay multiple times and had a credit card terminal put in front of me at least three separate times. Instead of the typical process of receiving a bill or paying at the end of the visit, the focus seemed to be on collecting payment before providing care. If all you need is someone to write a prescription, this place may meet your needs. But if you're looking for a physician who takes the time to evaluate your condition, explain their reasoning, and provide thoughtful medical guidance, I'd recommend going somewhere else. I left feeling rushed, unheard, and no more informed about my condition than when I walked in.

My visit with Kandin Maraquin at MedCove Urgent Care in Upland was one of the most unprofessional…read moreand upsetting medical experiences I have ever had. I went to urgent care because I had pulled a muscle from excessive coughing. I had strained the back of my neck, had soreness in my chest area, and developed a sharp pain in my side. The pain had been present for several days, and I simply wanted a medical evaluation and possibly medication to help with the discomfort. Instead, what I received was fear, panic, and emotional trauma. Within minutes of speaking to Kandin Maraquin, I was told that I was having a heart attack. Not that it needed to be ruled out. Not that there was concern. I was told I was having a heart attack and needed to go to the ER immediately. If I did not have transportation, I was told an ambulance would be called. I was completely blindsided. What was most alarming was how quickly this conclusion was reached. I felt like he immediately jumped to the worst possible scenario without taking the time to properly evaluate me, ask additional questions, or perform a thorough examination. The entire interaction felt rushed, dismissive, and lacking any level of compassion. I was there less than 10 minutes.. His bedside manner was nonexistent. There was no reassurance, no empathy, and no concern for the emotional impact of what he was saying. It felt as though frightening a patient was of no consequence. I was visibly upset, terrified, and in tears, yet there was no attempt to calm me down or explain things in a professional manner. I left that office genuinely believing I was having a heart attack because of how aggressively and confidently it was presented to me. Even after an EKG at the office, did not indicate that I was having a heart attack, I was still sent to the emergency room. Out of fear, I followed the instructions and spent approximately eight hours in the ER. The outcome? No heart attack. No cardiac emergency. No life-threatening condition. The emergency room physicians determined that my symptoms were consistent with pulled and strained muscles caused by excessive coughing, including the muscles in my neck and chest area. After hours of fear, tears, anxiety, and emotional distress, I was told exactly what I suspected from the beginning. I understand that medical providers must be cautious when chest pain is involved. What I do not understand is how a healthcare professional can communicate in such an alarming, insensitive, and unprofessional manner. There is a significant difference between saying, "I want you evaluated further to be safe," and telling a patient they are having a heart attack before a thorough evaluation has been completed. No patient should leave a medical office traumatized. No patient should leave feeling like they were treated as an inconvenience. No patient should leave in tears because of the way a healthcare provider chose to communicate. My personal impression was that the situation was handled with poor judgment, poor communication, and a complete lack of empathy. I left feeling that my concerns were not thoughtfully evaluated and that the provider was more interested in rushing me out the door than actually treating me. Patients deserve professionalism, compassion, and careful communication. Unfortunately, I experienced none of those things during this visit. This experience was frightening, unnecessary, and completely unacceptable. I would never return to this provider, and I sincerely hope management reviews how patients are being treated because no one should walk into an urgent care for a pulled muscle and leave believing they may be dying.

Dr muradyan is the best physician i have ever had. She is very caring and insightful…read more I have peace of mind knowing i have such a compassionate and thoughtful doctor taking care of me. Her office staff is exceptional and they do their best to make sure i am well accommodated.

I had a very disappointing experience at this doctor's office today, primarily because of the way I…read morewas treated by the receptionist. The day before my appointment, I received a phone call from the office asking me to arrive a little early so I could complete the necessary paperwork. When I arrived, the door was locked, so I knocked. It was approximately five minutes before 9:00 a.m., and instead of politely explaining that the office did not open until 9:00, the receptionist screamed at me that the office was not open yet. I found her tone completely unnecessary and unprofessional, especially since I had been specifically asked to arrive early. I provided all of my insurance information as requested. After I finished seeing the doctor, I came back to the front desk and was told that I had "Medi-Medi." That is incorrect. I have Medi-Cal and UnitedHealthcare. When I tried to deal with the issue, the receptionist continued speaking to me in a very rude and dismissive manner, including telling me to go sit down and wait. At that point, I was extremely frustrated. I handed the paperwork back and told her that I would not be returning to the office. I understand that front-desk staff have difficult jobs and that insurance issues can sometimes require clarification. However, patients deserve to be treated with basic courtesy and respect. Unfortunately, the way this situation was handled left me very uncomfortable and disappointed, and it has resulted in me deciding not to return.I was recommended by my Dr from City of hope Dr Rizvi and I will be forwarding this to her thank you