My iPhone wouldn't turn on after charging it overnight. Until your phone stops working you don't…read morerealize how much you rely and depend on it! I thought I was going to have to buy a new one but instead, a kind store manager at this location (I believe his name was Joe) fixed it in only moments after a forced reset. What a relief!!!

I give them a ZERO!!!!!!! If that was a option, The day after Christmas I brought in a phone to…read moretransfer contact information to another Verizon phone. I was charged $80 the man refused to tell me his name & refused to take a card as payment. He demanded cash,I paid ... Multiple times I asked for a receipt, and I was told I did not need one. I will NEVER step foot in this store ever again and I have told everyone I know to never come to this store. I was ripped off!!!!!!

I wouldn't let my worst enemy come to this store. Came in wanting to upgrade and stood in the EMPTY…read morestore for 10 minutes. You would think that's the worst of it though. NOPE! While standing there I called their phone number. Giving them the benefit of the doubt - Maybe they aren't sitting in the back watching me on the cameras waiting for me to leave. started to think maybe they had left - didn't make sense since the doors were wide open and I came at 7 and they close at 8. NOPE after two calls a guy walks from the back and says "Did you think that was smart? To stand here instead of knocking? I was using the bathroom" okay? I did not ask - I'm a customer and I'm here for one thing but then he proceeds to make it his mission to KEEP asking me if i was smart while I'm trying to hand him my ID to be helped. He was so dead set on getting me to talk about anything else other than what i was there for. So after he asked for maybe the 4th or 5th time "does that make any sense? are you smart?" I reiterate I'm there to upgrade my phone. He then proceeds to laugh in my face then says "Are you going to be a human?" I did not raise my voice PRIOR to this comment as he continues to laugh in my face he then decides to say "There's a corporate store down the block - They'd love to help you" I put my ID back in my pocket then finally gave him some choice words. If he did not want to help me he shouldn't have came out but where does AT&T teach you to laugh in your customers face and treat them as a sub human when they simply wanted to do business. If you want to be disrespected form the very minute you step foot inside the store go here. If you actually want help I suggest you switch from AT&T.

Worked with Breon Swanson today to buy and set up two new iPhones. He was incredible. Very helpful,…read morecalm demeanor (for this stressed out woman!), funny and informative. Enjoyed what could have been a hellish experience, which is what I was expecting. I've held off so long on getting phones partly because I didn't want the hassle, but Breon made it easy as pie. Thank you! Also, Dayna was helpful to us the week before when we made our preliminary visit. Appreciate the helpfulness and calm attitude toward customers. I felt no pressure whatsoever and had every single one of my many questions answered. Thank you!

Poor customer service. I had my cell phone battery replaced here for $63.00. This battery only…read morelasted 5 months. I brought the phone back to Cell Solutions because this battery will not charge past 35%. I was told before leaving my phone with them, it would only cost $45 to repair. 45$ would be the cost because the phone was brought in for the same service a few months prior. I called today to pick up my phone and they want to charge me $60.00 for another battery swap, instead of the $45.00 quote he gave me when I dropped the phone off yesterday. Very dishonest and unprofessional. Beware.

Excellent service. Got my iPhone's 11 Pro's screen replaced in an hour without any issues. Thank…read moreyou very much for the great service.

Horrible service. Went in to have my iPhone display repaired due to a small crack, whatever he used…read moreis not recognized by my phone and I can therefore no longer install IOS updates because I get the message " display repair not recognized". I tried to get it resolved but the owner totally dismissed me.

Allison was fantastic, talked to me when I called, ordered the replacement screen and scheduled the…read morevisit at my convenience. Turned my tragedy of a cracked screen into a great experience. Would recommend her to everyone!

8+ hours with the network down, I better be getting a credit on my bill for the month. If I don't I…read morewill be switching to T-Mobil

Absolutely terrible experience at the Verizon store in Forks Township, PA. The salesman assured me…read moremultiple times that I'd get full trade-in value for my old phone and that my bill would only increase by a few dollars. After monitoring the order on the My Verizon app, I discovered I was only getting $8.28 in trade-in credit--toward a $1,000 phone! On top of that, I was told I'd receive a free Samsung watch, but instead it was quietly added to my bill at an extra $10/month. My bill didn't just go up "a few dollars," it shot up $50/month with the phone and watch payments. None of this was properly disclosed when I signed. This place runs like a used car lot--misleading, and dishonest. Verizon itself clearly backs these shady practices. Avoid this location at all costs unless you want to be scammed.