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    Indy Phone Doctor - 4614 N Franklin Rd.  Suite D.  Indianapolis

    Indy Phone Doctor

    (47 reviews)

    This place is honestly a joke. Not once but twice has my mom brought her phone here and the repairs…read moreonly temporary. First time less than 3 weeks, second time less than 3 hours. And the customer service isn't good. You bring the phone back to get "repaired" again and they charge you more because it "left the shop working". To me it's just unprofessional, and money hungry to charge for a repair that needs fixed twice . Won't be back, won't recommend. They're also very vague with what they do repair, they say they order parts , replace things and do all this and that. But you never exactly hear what was done. It's not written down it's not answered when you ask the owner . They say they have "paperwork" but no copier . The paper work has no details. No pre inspection notes , no parts no replacements . Phone battery died after it left the shop, worker told me it left with good battery #s and it's extra charge to replace the battery. Note says it was shown and documented Low battery numbers yesterday, didn't mention it , didn't show paper work till I asked for it today . NOTHING . A joke . Scam scam scam.

    Robert is the man!…read more Mentally spiraling from my inability to AUX, a change was in order. My rash decision-making led me to pay for a new charging port rather than a new phone. We all have our flaws, mine a loyalty to a battle-tested iPhone XR. Albeit a new location, this guy has been saving technological hides for years. I'm grateful for his speedy work and thorough checks of other phone health portions. Whatever the phone needs, this is your guy. Big ups!

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (5 reviews)

    ~ 1star. Frustrating customer service experience, nearly 30-hour long wait time, and repairs that…read morecaused damage unrelated to the original issue. Had to accept a potentially still damaged device because a client demo was riding on getting my phone back. ~ Summary: Zfold7 interior screen was damaged. Phone worked perfectly fine other than that and could still be used from exterior screen. Called ahead before arriving twice and both times did not have anyone take my call allowing it to ring for 5 minutes. Arrive and am told it will take 2 hours to complete the repair. I give them almost 5. When I return I'm told that it should be "only 10 more minutes." I twiddled my thumbs for 20. I then am told my phone is working fine, but it is failing a test in their test suite completely unrelated to the issue I brought it in for. (Failing mmWave test) This left two possibilities: either their test suite was malfunctioning, or something else had been damaged during the repair. I was told they could keep it overnight or completely "un-repair" it potentially leaving me with a phone more damaged than when I brought it in. After reiterating that I use the device for my own software testing purposes and that the failing mmWave test was not an issue prior, I received a shrug and a noncommittal response to contact Samsung about an exception. I twiddle my thumbs for nearly another hour and receive more noncommittal shrugs about Samsung's response. My ticket is then escalated to management where it turns out the previous tech had in fact damaged an interior ribbon cable. Thankfully management was able to track down another and replaced it, but now my device was failing TWO tests on their test suite one of which was the exact same issue. I was again given two options: revert to my old, damaged screen, or accept the "repaired" phone by, per the manager's suggestion, enabling a parental-control setting that would let the device bypass Samsung's test requirement. I agreed to the latter, but only after requesting documentation and written assurance that any resulting damage would be covered. The manager is evasive about providing any sort of test suite documentation. I finally arrive to pick up the phone and the manager had left for the day, leaving me to deal with a tech that didn't seem the least bit interested in the issues and who could not provide me the documentation or an email with the assurances. I have to insist on an email from the store manager from the business email address to finally be comfortable enough to still pay FULL PRICE. Overall, this was one of the least professionally handled service experiences I've had the displeasure of using, both in customer service and in the technical work itself. I worked in the service industry for years and I now work in software and robotics. I tried to be understanding, but 29 hours and anxiety that there may still be interior damage to the device later and I cannot in good conscience recommend anyone bring their device here for repairs.

    Goated place took care of my bricked and cracked phone in 2 hours would recommend and definitely…read moredoesn't deserve the rating they have they deserve higher would recommend to anyone

    Indy Cellphones - mobilephonerepair - Updated September 2026

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