I needed a new charging port for my iPhone, and it was great service, very fast and professional…read more Would definitely recommend

This place is honestly a joke. Not once but twice has my mom brought her phone here and the repairs…read moreonly temporary. First time less than 3 weeks, second time less than 3 hours. And the customer service isn't good. You bring the phone back to get "repaired" again and they charge you more because it "left the shop working". To me it's just unprofessional, and money hungry to charge for a repair that needs fixed twice . Won't be back, won't recommend. They're also very vague with what they do repair, they say they order parts , replace things and do all this and that. But you never exactly hear what was done. It's not written down it's not answered when you ask the owner . They say they have "paperwork" but no copier . The paper work has no details. No pre inspection notes , no parts no replacements . Phone battery died after it left the shop, worker told me it left with good battery #s and it's extra charge to replace the battery. Note says it was shown and documented Low battery numbers yesterday, didn't mention it , didn't show paper work till I asked for it today . NOTHING . A joke . Scam scam scam.

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

I cannot recommend this place or electronic repair enough. Jake is so professional and definitely…read morehas great knowledge. I went in with a broken hinge on my yoga laptop and the screen was cracked. Jake was able to replace it in a timely fashion. My laptop now works like brand new! I thought this was just a phone place, nope it's way more. Two thumbs up!

From the owner: We have over 12 years of experience in the mobile phone and electronic repair industry. We…read morespecialize in mobile phone, tablet, smart watch, computer, game system repairs. We also repair motherboard and water damaged devices. We use only the highest quality parts for our customers and most repairs include a lifetime warranty.

iMechanic was the 1st hit in my google search and went in to fix my galaxy S8. The screen was…read moreshattered and the touch wasn't working making my phone useless. I met Brian who was great. Brian didn't have the parts needed to replace my screen and frame, but told me he could order it and have it the next day. Awesome! It cost more, but worth it to me. Brian also informed me he wouldn't be in the next day, but would communicate with his staff about my particular phone and the urgency as I needed it for work and on the road a lot. Eugene called me the next morning & I dropped my phone off. Although he had it most of the day as my phone was more troublesome than anticipated, Eugene kept me informed, was honest about how much more time he needed and why which sucked for me, but totally appreciated the transparency. Things happen & things went wrong with my phone that I wont elaborate here. But basically, it was out of Eugene's control. However, Eugene rolled with the punches & got it done for me! It's like a new phone again and they made sure everything worked as it should. Last, but not least, Eugene was slammed that day. I saw 3 people come in and back out please that there were phones were good to go! Eugene was a machine and knocking out repairs. Although mine took much longer, it was Eugene's transparency & why he needed more time that i completely appreciated. Eugene didn't BS me, apologized even tho it wasn't his fault and made sure he got my phone done right the 1st time so I dont have to go back!! How could I be upset with that? Long story short, iMechanic came through, delivered and lived up to the reputation and high ratings and reviews when I googled them. Def would come back and recommend them to anyone. You won't be disappointed. Also, they have a lifetime warranty on the screen vs the 90 days other repair shops offer. Great job here iMechanic!! And I never write reviews, but this was well deserved.

I chose this store about three weeks ago to fix my iPhone's cracked screen. It was a convenient…read morelocation and someone had recommended them to me. I should have walked out as soon as I saw misspellings in their posted "guarantee policy" and that one employee was not wearing a mask. I was quoted 45 minutes to repair my cracked screen and apply privacy screen. True to their word, my phone's cracked screen was fixed. However, I could no longer use my gmail, safari, text messaging or camera. Also, my battery life was suddenly being sucked out. I told the maskless and unscrupulous employee that my phone was not working the way it was prior to repair. He stated it was a software issue and then jumped on YouTube to watch a tutorial on how to fix it. I was appalled. When I expressed my concern, he told me to go somewhere else, since I "knew so much more" than he did. Unprofessional, unscrupulous, not health or public safety- conscious and not trained or knowledgeable. They charged me $79 (with no receipt) and gave me back a worthless phone. I had to buy a brand new $700 iPhone. They deserve to be reported to the Better Business Bureau

I'm pretty disappointed with the customer service I experienced at Staples…read more We had a print order made, and the sizing came out slightly off. Nothing major. We simply asked the associate at pickup if she could trim the edges using the in store cutters so we could take it with us correctly sized. Our pickup was scheduled for 7:30 PM. She told us she couldn't do it because they were closing soon, and instead offered to take it back and have us return the next day to pick it up. Mind you, this is something that would have taken maybe five minutes at most. It was frustrating because we planned our pickup around the scheduled time, and the job itself was already completed. We weren't asking for a redesign or reprint, just a quick trim so we could leave with the finished product. This type of customer service is exactly why people are moving away from shopping in stores. Convenience should apply to the customer, not just the staff. Taking a few extra minutes to make sure a guest leaves satisfied goes a long way. There definitely needs to be better training around customer care and problem solving in moments like this. Small interactions shape the entire brand experience, and unfortunately this one missed the mark.

I just had the worst experience of my life in Staples on West 86th St in Indy. The cashier, Steve,…read morewas the most disrespectful jerk I have ever met. He spoke to me like I was dirt & then took a phone call in the middle of our conversation and fanned me off to get out of the store. All because he told him to have a better day because he clearly didn't want to help me. I WILL NEVER SHOP AT ANOTHER STAPLES EVER AGAIN!! What happened to customer service & just treating people with respect? I will be contacting the Manager (Evan) today at 2:00 & I expect something to be done about how badly his employee treated me. If anyone knows how to contact their corporate office I would appreciate. Kindness goes a long way.