I had been wanting to go to this establishment for a long time now and finally made it in last…read moreweekend. There is so much to pick from it. It was hard to decide prices ranging from $60+ to $7. However, after browsing the selection, my mom and I picked two items each! It took me and her about 2 hours and cost $50, which wasn't bad at all. The only reason I give four stars and not 5 the workers when we walked in were just sitting talking didn't really engage with us or show us around ask if it was our 1st time I had to tell them. Also, when painting, I thought they would come around to see if we needed anything or look at our work and tell us we need more layers I had to ask. However, personally, they were still nice, just not as engaged as i would like. All in all a great experience and super fun I will be back.

My wife and I were excited to end our first ever trip to Ice Fest by making a pottery souvenir. We…read morehad seen the Facebook advertisement to make a coffee mug with Carlisle Ice Fest stencils. However, our experience painting pottery left us very frustrated and determined never to return to this business when we're next in town. We've painted pottery in numerous studios in Maryland and New Hampshire, so we understand the basics of the process. When we entered the studio, no one greeted us or was seemingly working there to answer our questions. We wanted to know if there was a studio fee or if that was included in the pottery prices. Despite advertising the mugs, they were not easily identified as being the special. The staff, and I'm reluctant to actually call them employees, we're giggly teenagers who were more interested in chatting then helping customers. We had to stand in the check out line to get basic questions answered and ended up waiting for the owner to come over to have the stencil process explained. In addition to the lack of support from the staff, the owner/manager was busy running an adjacent store selling teas and other goods. As a result, it appeared no one was actually managing the pottery studio. Focusing on either the pottery studio or the other store instead of poorly running both would have improved everyone's experiences. The owner was gracious enough to ship our mugs to our home in Maryland. However, the packaging was poor and resulted in chipping one mug and completely cracking the other. Luckily, we can use the Japanese kintsugi technique to salvage our mugs as candle holders instead of their intended purpose.