I had an MRI exam done on my left knee here. The facility was clean and the staff very helpful and…read morecourteous. The whole process was very efficient, and I was in and out in no time. They even burned my test onto a CD for me with no charge when I asked them to the next day. The only drawback about this place is probably the parking/traffic situation - their lot is very small, with entrances to the lot on Shepherd Drive. Try to avoid coming here during rush hour, it'll take you forever.

I had an appointment for 8am on 1/28 at their Richmond location. The night before at 6pm they…read morecalled and said "you have to go to a different location.....at a different time". So my new appoint was 1:30 on 1/28 on Sheperd. I got there......they had me fill out paperwork.....took my money......and then after about 15 minutes told me "we cant take you now". I said this appointment has already been moved how is it not able to be done now? The people at the desk said "appointments setters are from overseas". I said "so you let me fill out paperwork....PAY....and sit to then tell me you cant do it?". The answer was "yes". So today on the 29th I have been calling to get my money back. I have called 3 times now. The billing department is sending me to scheduling and the scheduling department says its a billing issue. This is a mess. I have felt almost zero concern from the office and the now 5 people I have talked to on the phone. BEWARE!! Still hoping I get my $450 back for services I NEVER GOT!!!

Dr. Doe is the best. She has monitored my mammograms and ultrasounds and did the best breast biopsy…read morewith minimal pain. She is so caring.

I have been going to Dr. Kelly O'Brien for about 4 years…read more She is an amazing doctor and I highly recommend her. She begins the visit by listening and answering questions. She never hurries me or makes me feel like she doesn't want to see me. I like the fact that all tests are run in the building, so there is no running all over town for blood work, X Rays and such. Dr. O'Brien is also very positive. She accentuates the good things that I have done to improve my health. This makes me want to try even harder. She is very thorough and very knowledgeable. I am so glad that a friend recommended her to me. She no longer takes new medicare patients. Another huge plus for me is that she is always on time. I have never had to wait more than 5 minutes after my appointment time. The only negative aspect is that you have to pay for parking. This makes me feel like the Group is money hunger. Medical bills are high enough, without having to pay to park.

As they say, it takes one to know one. Since starting medical school in 1981, I have encountered…read morethe spectrum of physicians. Dr. Kelly O'Brien is the quintessential physician's physician.

I was asked to come 45 minutes early to do paperwork that took ten minutes to do. Once my scheduled…read moretime came and went, I asked if it would be soon. They told me they were 45 minutes behind schedule. Had I known that from the beginning, I would have gone for something to eat. They didn't even call me back to change clothes for another 50 minutes. I'd forgotten that 3 years ago, when I'd come for another test, a highly stressful test that took significant mental prep to even show up for (it involved a six inch needle to the groin/hip area), the radiologist refused to do my test at the last minute because I'd taken a prescribed pain med. The doctor that did my test on a later date stated that there was absolutely no reason the first doctor shouldn't have done it.

I really like the convenience of this location. There is plenty of surface lot parking. The clinic…read moreis fairly new, they opened in Feb/Mar of this year. Booking is easy and staff is friendly. The only downside i'd say is that the parking lot has no shade. So when exiting the clinic, my car is very hot. I know this is out of the control of the clinic and more so the area but thought i'd make note of that.

Extremely disappointed with Dr. Jason Huang (Urology, Fort Bend). I had a 2:30 PM appointment on…read moreAugust 21, 2026 -- arrived early, checked in, had my vitals taken, and was told "the doctor will be right in." I was then left alone in the exam room for a full hour. When I finally asked the front desk, the staff pointed to the room directly across the hall and said they'd "message the doctor" -- so he was right next door the entire time and simply never came. I'm an hourly worker: I lost 2.5 hours of pay and gave up an important religious obligation that day, all for an appointment the doctor couldn't be bothered to keep on time. Being made to wait an hour while the physician sits in the next room isn't a "busy day" -- it's a complete disregard for the patient's time. I would not recommend this provider and am filing a formal complaint. If you value your time, think twice before booking here.

This is the only Quest we will go to. Starting with the…read morecons and the issue some one-star reviews report: yes, the parking is difficult, there is no receptionist, you can check in via the text they send if you have made an appointment online and chose updates via text. Check-in is easy if you are used to current technology. If you have difficulty with technology (signing in on a touch-screen) I recommend bringing someone with you. The pros--they have always been extra nice and helpful, gentle and patient. The atmosphere with the phlebotomists has always been cheerful. The Quest closest to our house never knows whats going on, never can figure out our insurance, has zero patience for kids and never uses butterfly needles. We drive to the Museum District location because someone recommended it and that is where we will always go. We've had a few different phlebotomists and they have all been excellent! Minus one star because it is a good point about the parking, but 20 stars for the staff!

I recently visited a Quest Diagnostics location for the first time, and unfortunately, my…read moreexperience was very disappointing. There was no clear way to ask questions unless an employee happened to come out to call a patient. When I inquired, I was told there was no one available to answer questions. Since my doctor sent the order electronically, I did not have any paperwork with me and was simply instructed that I could go to any Quest location for testing. However, important information such as cut-off times for certain tests was not listed on the website or shown when booking an appointment online, which made the process confusing. While I would not have minded rescheduling if necessary, what made the experience especially negative was the attitude of the staff. Rather than offering assistance, they seemed dismissive and unwilling to help. I observed one employee (the black lady) serve multiple people who arrived well after I did, while I continued to wait. She looked right at me each time she called a new patient-- and she knows she had an attitude. This created the impression that I was being ignored intentionally. Ultimately, I left without being seen and scheduled at a different location. (Which I'm sure the staff didn't care since they didn't want to work anyways. It's disappointing to feel treated poorly simply for asking a question. Patients often come in during limited time windows--sometimes rushing from work, dealing with parking, or trying to locate the facility for the first time. A little courtesy and clear communication would go a long way.

Highly recommending the Equity Urgent Care Clinic on S…read more Shepherd. Due to a fender-bender collision on my way to work Thursday morning, I had a whiplash headache. I visited the clinic to be examined for possible concussion. I arrived at the clinic at about 10:30 AM. After paperwork (identification, insurance, symptoms etc.) I saw Dr. Hopkins within 15 minutes. She examined, diagnosed and discharged me all within 20 minutes. She was thorough, efficient and caring. I was back at my office by 11:15 AM. I don't think I have ever had such efficient care from any medical facility in my life. And Mary, the receptionist was wonderful, thorough and compassionate. I highly recommend this clinic and give it a 5 star rating. Sandra J.

I had an infected hand from a cat bite, and went to Equity Urgent Care to avoid the wait at a…read morehospital ER. They were helpful and thorough, and got me the antibiotics I needed. They are close, convenient and were very efficient in seeing and treating me.

I have been coming here for few years now. Everyone is always nice. The tech explains the entire…read moreprocess. I love coming here because I am in and out within 15 minutes.

Love this place! Easy to get an appointment and parking is plentiful. Friendly staff. I was in and…read moreout really quickly and I got my results by the end of the day.

6/12/24 and the time is 4pm. Very disappointed at how the staff (especially female staff member)…read morehandled me. She didn't know how to apply the needle and didn't want to put a band aid on after I was pricked. When she did , she didn't know how to properly apply a band aid on someone after they have been pricked..the gauze first...then the band aid...Thank you!!!!!

When I went there thrice. They gave me the report in 5 days. But the second and third time. They…read morehaven't given me my report at all. And they are not responding to their calls. They take too long to get back to you. According to the cost the quality of management. The lady said that I would receive the report on Tuesday then she said early next week. And now they rent responding to emails or picking their calls. Very bad.​

I recently suffered a compound open ankle fracture due to an accident caused by a driver who ran a…read morered light. A week into my recovery, the wrap covering my leg from knee to toes began to come loose -- something my doctor said could be carefully re-wrapped, but which would be extremely difficult for me to manage on my own due to the extent of my injuries. I came to OnPoint, expecting to receive a few minutes of basic assistance and was stunned when the clerk conferred with the medical staff and informed me that re-wrapping is "not something they get involved with." When I said that I found it hard to believe they would prefer I go home and attempt this myself rather than offer minimal help, I received only a shrug. Since I can't drive myself -- it is my right ankle that is broken -- I had to arrange to be be taken to AFC Urgent Care on Weslayan, where the staff took a few moments to assess my situation and re-wrapped the loosened area without hesitation. They even invited me to return if the wrap should come loose again before my follow-up appointment. I understand urgent care facilities have limitations, but refusing to spend five minutes assisting a patient with a serious fracture -- particularly one who cannot simply drive herself elsewhere -- reflects poorly on this practice. I won't be returning and wouldn't recommend OnPoint to anyone in a vulnerable sitution.

Quick, Professional, Friendly, Explains things. Love them. My daughter is very comfortable with…read morethem.