Dr. Mila and her team are simply the best care I've ever received post-surgery. Dr. Mila is no bs…read morewhen it comes to the care of her patients. I had a laminectomy due to cauda equina a few years back due to an emergency. I've had to manage my pain ever since. My surgeon Dr Anderer recommended Unique Pain Medicine to me last year and I'm so grateful. Everyone is knowledgeable, kind, and quick. I moved out of NYC and now I drive two hours from Philadelphia just to see her team for my facet joint injections and it's 100% worth the trip because I trust her and the staff in both offices to treat me well.

I've been going to their Lexington Ave. location for close to 3 months already…read more While Dr. Iannicello is pretty good, his staff isn't and patients end up paying for this while we're in PAIN. Their insurance/billing department isn't the best. Some procedures require approval from your insurance which is understandable. The problem is that they'll tell you they'll call you once insurance approves so we can proceed and they never call you back. You would give them enough time to then call them and either things have already been approved or, they have not started the process. The receptionist lady is passive aggressive when asked certain questions regarding this. I get it, she's probably tired of this but also, it's not the patient's fault either. We're here in PAIN and it seems like they let work sit and wait for the patient to call so they could move on it. Everywhere else I go, they'll contact my insurance for approval and turnaround is usually about 2 days max but here, about a week, two weeks and ever longer. At one of my visits the lady receptionist didn't check me in till 45 minutes after my arrival and good thing the doctor noticed and was on it. Yesterday morning I called them because again, waiting for insurance to approve pain injections. The receptionist was passive aggressive and sighing as if this was my fault and said she'll speak to the doctor about it and hung up on me after. I had told her I would like to get this done by this week since I will have another insurance and that probably won't kick in till a couple of weeks or who knows how long and here I am IN PAIN because the meds given to me or PT hasn't been making any improvements with my issue. I also remember several times patients calling them saying they never received a callback from them regarding anything the office had to reach out to them. Receptionist would claim they did call but it's interesting the pattern of several people saying the same thing which makes me believe the patients and plus, here I am finding myself being on top of them as if I work there. I have not received any calls from the office and at this point I don't even feel like calling them and dealing with the receptionist while am in PAIN so decided to write this review so others could be aware of things that may happen when visiting this place. UPDATE: 2 days after leaving my review. I have not received a call from anyone at this office. I decided to call my insurance and they told me they just received the request from them today and they approved it right away for me to get my injection shots for my PAIN. I called their office and told them I have not heard back from them and the receptionist placed me on hold and came back asking me what time tomorrow I would like to go it. My theory was right all along about this place. The leave the patient's information just laying on their desk and do nothing about it unless you call in and they'll blame insurance or anyone else to cover up their actions. Thankfully because I was on top of them, I'll be able to get my shots before my current insurance ends. To say the least, this shows lack of consideration and is also HORRIBLE on their part given the circumstances patient's are enduring and the trust they give them.

Efficient and caring staff, and very clean center with cheerful atmosphere. My husband was in and…read moreout like clockwork after having an epidural shot in his back. Dr. Mack did the surgery, and he also had anesthesia. He did not feel a thing. Now we are hoping the shot worked and there is no more pain. The staff was very kind and helpful. They kept me in the loop and I had nothing to worry about. What more can I ask for?

My wife just had outpatient surgery here. The staff were…read morefriendly, caring and efficient. The premises were clean. The waiting area and parking lot were pretty full when I was there, but it was probably a peak time. There was free wi-fi (Yay!), free Keurig coffee, clean restrooms. There is a vending machine for snacks. I would say they definitely have their act together.

Professional, thorough, all inclusive. Caring and…read moreunderstanding . Megan and Dr Frank listen to concerns and apply their expertise to help you navigate physical limitations and goals.

I've been going there for over 5 years now. They've helped me with my back pain, and the office…read morestaff is amazing! High recommended for quality physical therapy care.

I had an excellent experience (2nd time) at Premier Care Physical Therapy & Rehabilitation. The…read morestaff is professional, knowledgeable, and truly cares about their patients' recovery and well-being. Yash & PJ (therapists) took the time to create a personalized treatment plan that helped me make great progress. The facility is clean, welcoming, (Credit to Jen the GREAT). I highly recommend them to anyone in need of quality physical therapy services.

Love working with Premier, Alissa was very helpful to my uncle kevin. She has done a wonderful job…read moreof incorporating his interests like baseball and the news in his therapy. Much better than his last rehab the therapy is good and intense and nursing is well staffed. Claire in admissions is very helpful and helped get him in and david is a gem!

HOW WE FOUND THE FACILTY: Case Manager Nancy at Northshore Hospital shared a list of in network…read moreinsurance locations for our elderly father for short term "sub acute" (nursing home/rehab) services. Our primary thought behind out of home treatment was based on a on going infection which we chose to have round the clock monitoring. *ADMINISTRATORS- Admissions Director PJ was our first contact. He provided a tour without an appt (walk in) as well as an in depth summation of the organization, services and resources. PJ was consistently in communication, available , responsive, supportive and followed all the way through on all our needs outside of admissions. Samantha who assisted us with Medicare awareness and Medicare file management to best suit our family needs. Johana & Samantha reflect the leadership for sure. *NURSING- Director Elaine we also made acquaintance on day 1 tour. She was friendly & welcoming. She had great questions about our medical needs. We communicated our goals & expectations. She was extremely receptive & supportive through to the end. Assistant Director Bambi certainly follows leadership. She attended our frequent meetings for update. Thank you to the entire team. *OCCUPATIONAL & SPEECH THERAPY. Director Namesh. One miscommunication. It was not clear of the process to take our family out for follow ups. We over came quickly and professionally. Thank the young man who trained us on how to place our family into the minivan. (Braids or dreads, we regretfully did not get his name). We can say that the team here will secure your loved one. We saw concern. Thank you. *SOCIAL SERVICES - Susan is leadership here. She was available upon our admission from the hospital. That's when we met. Susan is always available. She responds to email quickly. I did not have her direct extension so I emailed. She responded or showed up at the room to speak with us. Thank you. *DAILY CARE- Judy is our favorite of the bunch. Judy we are so thankful for bathing Dad, clipping his nails, your genuine patience with him, shaving his beard and dressing him. May the Good Lord Bless you and your family with Abundant Favor for your display of care. *LOCATION: Situated on a very narrow residential street. Pro-Private parking is available behind the building. Pro-Provides well light parking area. Cons- trash incinerator leaks drainage which obstructs the walkway from parking area to the building. Yikes! We suggest moving that compactor to another location asap. It's creepy & foul even in the winter. *ENTRANCE:Always secured with a friendly greeting. Weekends included. Check in and check out is consistently done. The driveway is always accessible. Given a designated area for pick up and drop off which made it easy to bring our family member in/out for follow up doctor visits. *CLEANLINESS:Parking- was lots snow so we did not observe trash cleanup. *Entrance, Lobby, Gym, Communal Recreational Room & hallways - always clean free from debris starting early morning to evenings. No odors. *Room- we would give a thumbs up here. Continuously kept. No odors. No dust. All equipment and furniture are functional and in great condition. Side note, warm and toasty during the winter. No drafts. Room curtain are there for privacy. *ROOM BATHROOM- was maintained but can be better. Our first shared patient was great. We understand that each occupant has different needs, however our with second shared patient had an orange/yellow residue left in the restroom. We had residue in the tile grouts and a left over odor after cleaning. *FOOD:To our surprise, the food was tasty and presented well. (Yes, we tasted what they served to our family). Kudos to the food & beverage team for consistent , above average meals. Service times are consistent and food is hot at service. Kudos to the 1st floor team who we observed multi tasking to ensure food service was not disrupted every day. OVERALL, this organization provided services beyond our expectations. We are a very involved & active family. Day in, day out, every hour of the day, we had a positive experience.

The facility is clean, welcoming, and well-maintained, creating a comfortable environment for…read moreeveryone. The nurses and caregivers go above and beyond to provide excellent care and treat residents with dignity and respect. Communication with families is also very good, which gives peace of mind. I truly appreciate the dedication and professionalism of the entire team and would highly recommend this facility to others. It truly felt like a supportive community rather than just a medical facility. I would highly recommend this rehab center to anyone looking for quality senior care and rehabilitation services

Recently I had the opportunity to visit Carmel Richmond Healthcare & Rehab. Center, The Short Term…read morerehab floor was just renovated, Rooms were spacious, and restrooms enlarged for easy accessibility, for wheelchairs, if necessary. Residents enjoyed both activities and PT daily. Staff was both friendly and courteous.

The therapist's attitude. Pay closer attention to patients' problems and help ensure that treatment…read moreis carried out properly; don't lose hope and be patient with patients

My experience hasn't been good; I haven't noticed any improvement, and the doctor causes me a lot…read moreof pain.