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    Infusion Kitchen & Bath Showrooms - Kalamazoo

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    13 days ago

    Great selection of fixtures, tubs, toilets. Very knowledgeable sales staff. Great customer service. Love this place.

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    Kalamazoo Custom Kitchens & Baths

    Kalamazoo Custom Kitchens & Baths

    1.0(1 review)
    2.5 mi

    I hired Kalamazoo Custom Kitchens for a full kitchen remodel and, after nine months, I've ended…read morethe relationship and am bringing in new contractors to finish the job. Anyone considering KCK should know what they're walking into. I'll also say up front: if you've already used this company, go back and verify the work was actually done correctly, because in our experience it often wasn't. The project was quoted at six to eight weeks. We're now at nine months and still don't have all the trim, cabinet inserts, and pieces installed to call it done. The delays alone I could have lived with, since construction runs long and I get that. What I can't excuse is the deception and the total lack of project management. I was lied to repeatedly about timelines and about which materials were actually on hand and ordered. There was effectively zero project management. I was expected to relay every detail directly to the contractor myself and to inspect the work daily to catch problems. I literally had to climb into our attic to confirm work was done right, and it wasn't. More than once, when I pointed out something done wrong, the response was some version of "yeah, I noticed that too, but you didn't say anything, so I figured it was fine." That's backwards. Do the job right the first time. The workmanship was the worst part. The subcontractor (Van Dyke) installed our engineered wood floor by gluing only the outside edges of seven-inch planks with standard wood glue and construction adhesive, leaving gaps throughout. They cut the planks around the fireplace instead of undercutting the brick. The entire floor, kitchen through living room, had to be torn out and reinstalled properly. I was fortunate that my uncle did flooring for 30 years and could confirm just how wrong the original install was. On top of that, I was charged what worked out to roughly seven times the standard rate for that flooring work. Kyle was fine with it. Either he didn't recognize a fair price or didn't care to fight for one. Either way, it wasn't good for me as the customer, and fighting for fair pricing is something I expected from him. We went months without electricity in the kitchen. Rather than bring in an HVAC professional, the tile installer was asked to mount our range hood vent and exhaust though the roof. It was done improperly, eventually pulled away from the roof, and the roof leaked water into our ceiling, causing damage that then had to be repaired. When an actual HVAC contractor was finally brought in to fix the two previous failed attempts (the second attempt by Kyle's retired dad), he asked what eight year old had done the work. The ceiling repair and re-stamping still don't look right. The list of things I had to chase down or do myself goes on. I had to ask numerous times for work to be redone, from second coats of paint to cutting the floor trim down to match the rest of the house. The floor and cabinet trim still doesn't look great and need to be redone. I installed all the cabinet handles myself, did the cleanup myself, and still need to adjust the cabinet doors so they hang right. Our floating shelves are uneven. My garage was used as a dumping ground and workshop for weeks until I complained, leaving the whole space covered in sawdust (multiple times). To be fair, the design and layout were done well, and everyone I dealt with was polite and willing to redo work when I pushed. But "nice" doesn't finish a kitchen. My honest read is that any positive reviews you see for KCK were from before Kyle took over, because this is not the same company. Do not expect quality work, timely work, or that Kyle will look out for your best interests. I genuinely cannot recommend them.

    From the owner: We offer design, custom and semi custom cabinets, quartz tops, granite tops, project management,…read moredetailed drawings of both residential and commercial projects. We can also do electrical lighting lay outs.

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    Kalamazoo Custom Kitchens & Baths
    Kalamazoo Custom Kitchens & Baths
    Kalamazoo Custom Kitchens & Baths

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    Kitchen Shop

    Kitchen Shop

    1.8(6 reviews)
    6.7 mi

    Was recommended The Kitchen Shop by our contractor but will never choose to work with them again…read more On two separate occasions the individuals we were working with throughout our project left the company and we were never given notice, nor was our project communication taken over by anyone else. Promised deadlines were not met, product details were left out (we were only shown small samples of our cabinet choice and were shocked by the imperfections that exist on a larger scale). Also ordered our countertops/backsplash through them which was sent off to MKD, which turned into a bigger customer service nightmare. Very disappointed especially after spending so much money on our project.

    We ordered new kitchen cabinets over a year ago. The Kitchen Shop required payment in full before…read morethey would place the order. More than a year later, we are still waiting. They have delivered ill fitting, mismatched colors, and warped materials. Over half of the cabinet doors were either the wrong color, warped, or coming apart at the seams. We have been patient, but that has been met with rudeness (unreturned phone calls, comments like "at least your kitchen is functioning" and "What do you want me to do, cut down a tree, mill it and paint it myself", etc.) They continue to blame their supplier, Mid-Continental Cabinets, the pandemic, etc, but fail to make good on their promise. We have been forced to contact the Better Business Bureau to file a complaint. My advice to anyone, go to a big box store where they will stand behind their product and service.

    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    2.0(33 reviews)
    4.1 mi
    Offers payment plans
    Established in 1991

    I visited Bob's Discount Furniture and was assisted on my first visit by Skyler. What I appreciated…read moremost is that when I told Skyler I was overwhelmed already (I had a lot of furniture to shop for) he told me where to look and said he would give me space until I was ready. Skyler continued to assist as needed throughout my shopping. I narrowed down my choices and Skyler put together 2 carts for me because I was undecided between 2 different sectionals. I went back again with my sister a couple days later so I could get her input, and we were assisted by Braedyn. When we mentioned that we were concerned that the sectionals would look too bulky in my living room, Braedyn showed me how I could separate the sectionals I loved into 2 pieces as a sofa and love seat. Once again I was thrilled with the service I received. I shopped at other furniture stores, but I thought the furniture at Bob's was very reasonably priced (except for the mattresses). I finalized my sale today and was happy that both Skyler and Braedyn were working so that I could tell them both how much I appreciated them. I'm a little concerned now as I see all the bad reviews, but I am hoping my delivery goes smoothly. I definitely plan to update afterwards.

    Of course sales, selection and prices were good.. That in store expereinces. ends when you…read more realize you have to compete this transaction with contracted delvery ppl from hell.. After you pay..you hav to deal with he worst contrcted dlevery ppl on the planet, l,, First the delivery guys coud not follow basic instruction of cominng thru the door i had slected to avoid dragging shit all the way thriugh the lobby , and down 2 hallways, we had to argue ab tht for 30 minute til he agreed to bring the bed thru the door near the aptt.. Then. he could not complete tht process, so he called his manager who I had to literally and loudly cuss out. . and end the transaction, had to go back to the store to get a refund... the most imbecilic ghetto./trailer park trailer park mentality i have ever met in delivery services.,, The dude doing the most trash talk during this process was clearly on the spectrum or fentanyl, I dn need or want furniture bad enugh to deal with this deplorable team of delivery ppl.

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    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Infusion Kitchen & Bath Showrooms - Kalamazoo - kitchenandbath - Updated September 2026

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