First off, this place is beautiful. Don't get me wrong. Starting off with the amazing entrance up to the hotel. The layout of property is quite nice. You have your main lodge which is where the restaurant, bar, banquet room and so on. Then there's the chalet just behind. Large family size as well as single pods. The grand staircase inside right by the check in.
We came for a wedding during the weekend. Most guest had reserved the main lodge, bridal party. But since there was a couple of us, we opted for the large three bedroom chalet with hot tub. Two story, cabin with kitchen. But right outside the back, construction was going on. Looked like they were building another one. But what was on the down fall, we had prepaid deposits for the property a while back. When it was time to check out, we found out that we were still charge the full amount. Not just us but a couple of other guest as well. Staffing seemed short of as trying to talk to someone's was a stretch of its own.
As well as for breakfast. Came down before it ended. Even within 45 min of ending, they were already starting to take things away. For the price we paid for the cabin, we thought it included the breakfast. Well, that wasn't the case. Waitress told us that it wasn't which we didn't mind paying. But, of course found out later that they also charge us again when we checked out. Paid cash at the restaurant and the card that the room was under was also charged for it.
Property is beautiful, but staffing isn't quite on par. They need to get their management and booking together or else there's going to be lots of complaints. Most review for this property would probably be on booking.com as Yelp isn't big in the uk. Just like the other review, they were charge twice just like a lot of us that weekend for the wedding. read more