I was referred to this clinic for some testing by my family practitioner. After a few weeks…read morewithout a call for an appointment I followed up to get Brooke's contact and called myself several times to get in touch. In mid December I left them a voicemail. More than two weeks later they have yet to return my call or set an appointment. I've called several times since and they never pick up the phone. I would not recommend going to this clinic under any circumstances based on my experience.

My family doctor moved to Burnaby and I told her I will prefer to do any diagnostic tests in…read moreBurnaby as it will be more convenient. So she gave me the referral letter with a list of places I could go. Brooke is nearer to me so I decided to try it. The drawback is there is no free parking at the plaza it's located in, unlike the previous place I went to. I was used to popping over to a radiology/imaging center right after getting the referral letter from the doctor with no appointment. So I did that and discovered I do need an appointment if I'm getting other tests besides X-ray. X-ray does not need an appointment. It's walk in. The service from the reception was quite brusque, not very friendly. They kinda barked at you on the process of even how to wait in line. You only wait in line if you have an appointment. Otherwise just take a number and wait for it to be called. Despite the sign, it wasn't clear to most patients. I guess we are used to just checking in first and then wait. The other staff (technicians, radiologist etc) were friendlier and much better in making you feel comfortable and relaxed so you won't feel nervous about getting tests done. You just have to get through the hurdle of the reception.

Absolutely horrible humane understanding from the management team…read more I have been suffering with an undiagnosed respiratory infection for 1.5 weeks with symptoms of a fever, chills, hot & cold sweats, runny nose, headache, a horrible cough and I apparently also had pneumonia too according to my Dr who I was finally able to see & seek treatment from yesterday. I had been off work this entire time & have been out pay for 3-days of that time. I had completely forgotten (in my ill state) that I had a scheduled ultrasound today at the No. 3rd Rd facility. When I finally realized, it was 1.5 hours later. Upon realizing this, I called the No 3 Rd office to apologize & to explain the reason why I had missed the appointment & had respectfully asked for their understanding. I received a "too bad" reply from their manager & told that regardless of my ill condition, I will be charged a $50.00 penalty. I pleaded once again while crying over the phone to ask them respectfully to understand that I wasn't in my right mind to do much else other than sleep & stay hydrated let alone remember about this appt. I was met with the cold repeated reply that the penalty will apply. I am able to write this today b/c today is the 1st day that I have been capable of thinking normally after receiving the treatment that I so desperately needed but had to wait to receive due to our present medical care system in Canada. My not having the cognitive ability to cancel the appt within their policy which is a policy designed for a person who is "in their right mind & capable of doing so" is one which needs to be measured by humans - not robots pretending to be humans. Where is the understanding? Especially from a medical facility? In my condition up to yesterday, whereby I was not in my capable mind of acting normally, due to my overwhelmingly impairing symptoms, should be taken into consideration when dishing out "too bad" replies as to their policies of cancellation. This policy should not apply to those in similar situations as it falls outside the realm of "normal conditions" & should be understandably waived for these human frailty reasons (especially by a medical facility). I am shaking my head in surprise, deep sadness & extreme disgust at the level of inhumane treatment I received & will never go back to this facility ever again. I will instead seek the assistance of a facility that has the decency to call themselves human beings who treat people in frail conditions with the care, understanding & attention that they deserve - especially in their time of need. i recommend that NO ONE seek this facilities assistance.

I think these folks missed the meaning of word "care" in healthcare!…read more This is the second time that I have had serious issue with this location's reception staff. They all seem to hate their jobs. No one smiles. They are curt and do not ever offer options. They use an annoyed tone when you ask questions. I think they need to remember that they are a part of a service industry and if they can't handle working happily with people (who are going there because they may have a serious medical issue), then they should really not be the front line of this business. Some serious changes need to be made.

I had a ski accident 4 days ago and was told that a MRI performed by BC Health could take months…read more I've a lot of pain and don't want to give up skiing, so I looked a way to speedy things. Searched Yelp for private MRI in Vancouver and found 2 places. One of them with many reviews and only 2 stars (Argh....) and AIM Medical Imaging with only 2 reviews but both were excellent. I would like to thank Yelp and also the previous reviewers. This clinic is EXCELLENT. I called at 8,35AM and got my exam scheduled to the same day. Clinic is modern, clean and with very friendly staff. After the exam, I went to listen to the doctor who gave me the good news that the anterior crucial ligament (ACL) was not totally torn but....... (Why there is always a "but"???) ... my meniscus had been flipped and are not in the right place. So....I need surgery to be able to walk again. When we left the clinic I was given a pen drive with the images, so I can send for several doctors to listen who is going to perform the surgery. Few hours after the exam I received on my email box the medical report. AIM is also sending all images and report to my Family Doctor. I highly recommend this clinic! Now.....time to search for the best meniscus repair surgeon.....OMG.... Hoping to hit the slopes next year, I wish you all a nice day! :)

We needed to book a lower back and SI joint MRI. I phoned every MRI place in Vancouver and the…read moresurrounding area to get a quote as we needed to do it quickly and privately. This place was the cheapest of them all, and included a consultation with the radiologist after the scan. It was superb!! They organised the scan in less than 24 hours, and the service was impeccable, absolutely flawless. The radiologist provided a really useful initial interpretation of the results, and had them on CD and on a weblink and sent to our family doctor within an hour of the scan.

What the?!! UNACCEPTABLE My DOCTORS NEVER RECEIVED MY Chest X-RAY RESULTS. I am unwell and no…read morex-rays results means DELAYING MY MEDICAL CARE. It is pretty basic, right. X-rays get taken and then they are to be sent 3 business days to my doctors. I got the x-rays taken on Saturday. Greig Associates at Oakridge didn't send them. What are the workers there doing?!? It is one week later and I still do not know my x-ray results. Doctors need to see x-ray results to know how to treat me. Do I have an infection?!? This is not funny it is fundamental procedure to make sure to send results to my doctors. My results should have been sent to my doctors by Wednesday. Thursday at the latest. BUT NO!!! When I called Greig Associates ONE WEEK 7 days LATER the following Saturday to asked what happened? The receptionist just lied and said it was sent when it wasn't. Ya, sure it was sent only after my doctor requested the results and it arrived to his office Friday. But this does not help me because it is now the weekend and my doctor office is closed so I will have to wait another few days to get the results and get medical care. All the while I keep coughing and not sleeping well. Also, during the x-ray the man taking the x-rays kept asking me to move my shoulders forward and was pushing on my shoulders that made me feel pain. My shoulders are already as forward as far as I can go. Unacceptable all the way around!!! AVOID THIS PLACE!!!

Good news: not much of a wait with a quick and easy walk-in process for x-rays and decently well…read moreorganized front desk. Bad news: this will depend on which x-ray tech you get, but the x-ray tech I was pretty surly before I even had a chance to interact with him. He was also pretty bad at giving directions and got annoyed because I couldn't read his mind, e.g., he'd say "move your leg" and seemed unhappy that I didn't know which leg he was referring to and where to move it to. If people knew everything necessary to take an x-ray, x-ray techs wouldn't be necessary! On another visit, the x-ray tech positioned me in the wrong place multiple times and I got a couple of extra doses of radiation because the tech didn't set me up appropriately. X-rays give you relatively small doses of radiation, but it's still not great to get extra radiation because someone else messed up.

I needed two types of ultrasound tests, but my to go facility doesn't accept them till next month…read more Luckily Downtown Radiology booked my appointment within two days after I applied. Applying is only by their online site. I took a picture of physical requisition paper by smartphone and sent it on their application format. And they will send back a PDF file to your email as confirmation. I know the address the building but to find the room was challenging. There was no major sign. To be honest, it's kinda skeptical place for those medical service. However the service was good. The appointment confirmation call the day before was very cold and not much explanation for the instruction which I almost failed. The receptionist lady was very flexible thankfully. The test room was just regular and clean enough.

So I went to Brooks (kingsway) and also royal Columbian hospital and downtown radiology robson…read morestreet... pretty much given up. Went to the downtown one (In Chinatown) and you'd never know there was one in this Asian mini plaza, upstairs just to the right on the second floor, tucked away They were helpful. Told me if I was willing to wait 45 mins I could stay and get it done same day without having to come back another day. Seeing as I've been running around town all morning trying to book somewhere. I waited. Waited 7 mins. Was out of there in 20 mins total. They only do I think it says X-rays without appointment. And everything else you need appointment? But I think that might be if it's super booked. They obviously were not very busy there was plenty of chairs in the waiting area THANK YOU TO THE LOVELY LADY THAT DID MY ULTRASOUND TODAY This is a list of all the places that DO NOT DO ROTATOR CUFF ULTRASOUNDS..... shocking right? Best to call a place. Leave a message and ask, before going. I didn't have the luxury of such time and my work hours don't permit me to call during their business hours anyways. And most of these places the phones robot driven. You can't actually speak to anyone cuz it will send you to voicemail no matter what you press.

I arrived just before my appointment, having filled the pre visit check in online prior to…read moreappointment day, reception was warm and friendly and I was taken in for my MRI immediately. My MRI Tech, Tami was friendly, humorous but very professional. The experience went very well and I was in and out in about 25 minutes. A great experience.

Very rude uninformative, not willing to answer questions to ease concerns and would rather shred…read more(their words) my requisition then my question of cost.

Care quality is poor here. My daughter went for an ultrasound and the technician was so rude…read more Questioned why she was there, told her the diagnosis that the Dr was investigating wasn't possible (even though she has a documented history) and took less than 5 min to the exam which is significantly less time than previous scans. The report our dr got was 4 lines and didn't even list the area in question. Technicians are not suppose to question or judge the patient or the Dr. Will not waste our time going back here. Dr was made aware as to not encourage patients to choose this location. You are putting your health at risk with poor quality care.

Don't do your mammogram and breast biopsy here ladies, save your self, I had the most terrible…read moreexperience here, unprofessional, incompasionate and misleading, they will mislead you to put biopsy marker inside you even u can say no, not compassionate, I regretted doing mammogram. So traumatic and depressing especially in the wrong hands , ladies save yourself.....o star

I was referred to Bellingham Advanced Medical Imaging for an X-ray by my physician. Both the front…read moredesk staff and the radiologist were very friendly, warm, and professional. I did not feel rushed or that I was on a conveyor belt. Everyone took their time to explain procedures and processes. My results were at my physician's almost immediately, and I had my results a few hours later. Very impressive. Highly recommended! Jason, you rock! Best X-rays ever!

Stellar care from BAMI! Excellent techs, professional…read moreoffice staff, and fast reads on studies, it's worth the drive from Skagit, 100%. The radiologist even came in to let mw know the preliminary results at my first post-op ultrasound, and I've heard from others that my experience wasn't just a one-off!