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    Innate Wisdom

    5.0 (3 reviews)
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    Continuum Hospice & Palliative Care

    Continuum Hospice & Palliative Care

    3.6(11 reviews)
    11.6 mi

    I would strongly recommend looking elsewhere for hospice care. Continuum Hospice added stress to an…read morealready stressful situation--my mom passing. Care was inconsistent from the start. After enrolling on a Saturday, no nurse visited until Friday, leaving us on our own for five days. The nurse who did come called (with poor reception) to suggest stopping all medications, then never followed up--I had to track down the physician myself for guidance. I wasn't given the blue book--"Gone From my Sight" that explains the dying experience until the day before she died. Communication and clinical judgment were unreliable. When she had a severe reaction to morphine, it was dismissed by a nurse, and I had to escalate to the physician to get her medication changed. The day before my mother passed, I was told she was not transitioning. She died the next day. There were also clear signs of understaffing. They repeatedly offered help with bathing, but no one showed up for weeks--too late to be appropriate. After her death, the nurse who arrived to declare her death had her name wrong and lacked basic information we had already provided. So I was having to correct the spelling of her name and get my phone to give her the name and phone number of the mortuary. I had given this information to the social worker so it should have been in their system. A small thing one could argue. But did not make me feel cared for. Compassion for my mom passing was absent. It was totally transactional. I regret not changing providers earlier. I tried to initiate a change, but the paperwork was not sent in a timely manner. If you are not happy with a Hospice change at the first sign of trouble as transfers once someone is close to passing are more difficult. I should have been able to focus on my mom and dad during these difficult final weeks--not manage gaps in care.

    My mother received hospice care in Vallejo with Continuum Care North Bay. The nurse (Allison) at…read moreVallejo Cogir and I talked to the head nurse (Angela) at Continuum on the phone twice - once at the hospital and once when my mother was brought to her apartment at Cogir. Angela agreed to provide servicing of my mother's medication throughout the night every four hours. We even discussed the hours that they would provide care during the night. Angela put none of this information in writing. This organization and head nurse cannot be trusted to do what they say they will do. Continuum says we did not call for help throughout the night. Of course we didn't because we were told by Angela they would cover us.

    Heartland Hospice Services

    Heartland Hospice Services

    3.7(17 reviews)
    7.4 mi

    By the time my mother got on Hospice care I was overwhelmed. The Heartland staff have been so…read morepresent, honest and always available to be in communication with me (even if I left a message, someone has gotten right back with me.) One person broke a promise and was a complete professional with their honesty and just taking responsibility for the circumstance that had caused the broken promise. In my world, that is music to my ears. When I am overwhelmed ... especially, with regard to my mother's care ... I need honest, present, loving people helping me who are going to deliver. I have felt as if I have Angel wings wrapped around me with these people. Life is simple: Be loving, have your words match your actions, listen to the other, reply in kind with words that forward happiness and well-being. Said another way: In any situation ask: "What would God do?" If it's kind and loving ... do it. If it's unkind ... don't do it, karma is real. May the grace of God always be your safekeeping as you flourish and prosper in all ways important to you!

    From the first phone call, to the last goodbye, Heartland was there for us in a way I can only…read moredescribe as soul-saving. Nothing prepares you for the death of a loved one, even when you know it is imminent. THANK YOU Celia Hansen who brought Heartland to us...thank you, you wonderful Dr. Khan who has not only knowledge, but enormous gentleness and patience...thank you Vera for showing me and explaining everything i needed to do...and thank you Lisa for being there for all my weekend phone calls, no matter how late. YOU ARE ALL ANGELS....I hope you read this.

    Innate Wisdom - alternativemedicine - Updated June 2026

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