These are the worst pool suppliers I have ever dealt with! The owner Manny will rip you off by…read moreselling you products that you don't need that will later cost you twice as much to fix!!

Great customer service. Very knowledgeable....Would highly recommend.....Full service pool store...read more

This company helped us reach our dreams of having a beautiful pool in our Coconut Grove home. Dago…read morereally stuck by us as our pool was delayed due to the covid mess. We are very fortunate to have this in our lives. Thanks to all the Custom pool employees for making this happen. Had to recently reach out for a warranty issue, and they came through again.

We got our beautiful pool- Great company- great results! We…read moredecided to build our pool after extensive research and quoting with multiple companies. It is probably one of our home projects that required a lot of involvement, patience and constant follow up. Custom Pools stood out as the one with fair pricing, clear process and honestly, great reviews like the one I am making. Those were the reasons we selected them. I give them 5 stars because they delivered a beautiful pool and took care of all issues that came up. So let me tell you about the process. Their sales guys- Hugo- was personable and accommodating, he was the one that basically dealt with us throughout, and probably got tired of us because we called him a lot, and I mean a lot! Once we signed the contract and paid the deposit, it took several weeks for permitting, some delays were due to the company not filing right away because their guy was out and the City took their sweet time. Once they got permits, they moved very expeditiously. Only delays worth mentioning were more towards the end with decking and final inspections but once these were overcome, the project was on its way to completion. We had a punch list of issues that came up during the project but they took care of those and by the end all was to satisfaction. We started in February signing the contract, the actual construction of the pool started in June and we finished in September. So I would say it was a fair timeframe. We never met the owner during construction, however, at the end, we wanted to have a pool party to celebrate our Daughter's 12th b'day and it had to be postponed one week due to weather and a few remaining items. I called the company and got Dago- the owner-, who took care of business and did his best to ensure the pool was ready, clean and fantastic to have the party on the rescheduled day. So in other words, they came through and we wrapped it up with a bow! I would certainly recommend them. I would just advise that you must be on top of the project and act as a project manager to ensure things get moving at a good pace. These guys are great, just keep in mind, they have other projects running simultaneously and work with teams of subs as any other pool builder. Everyone was nice and did a great job!

It's incredible the unprofessionalism of this so called pool builders.At the end it was better this…read moreway cause if a company is unable to take measurements and relays 100% in a survey done 5 years ago then i definitely will not make any bussines with them.This guy doesn't know or not have tools to take elevations or yard size in order to built a design and budget.Please go to someone that treats you as a customer that will invest a large sum of money and not bossing you without even starting the project.What will follow for sure is break of contract/price increase and all the related nightmare.For your own sake stay away!! You had been warned!! Proceed at your own risk and note this is a fresh review and not from 2/3 years ago or more as you can see here as time was freeze till now!!! Hmmmm..

Robert and Murial helped me build a pool two years ago, we love it and they were a pure pleasure to…read morework with. the advice they gave us was spot on . Robert and Murial helped us every step of the way. the Quality of work and Value was amazing. I have recommended them to dozens of people and I am confident of recommendation to Dream Pools... Thank you Robert and Murial . footnote the display on my chlorinatort went out I called Murial and the next day it was fixed by 9 am by Aqua mechanic.. thanks again for standing by me...5 stars!!!

These are the worst and most dishonest people I have ever met in Miami. All that the maintenance…read moreguy did was to put chemicals in the pool, although there are leaves, dirt and debris in the pool. My video camera recorded the whole thing and proved that the technician did nothing else except for adding chemicals. I called the office and got yelled at. I requested to have the technician to come back and clean the pool and got refused. I provided the video evidence to them and they insisted that the technician did his job. The last owner of this business had been a loyal customer for a long time and recommended this service to me. However, they seem to have changed owner. The owner and the customer service people are not nice people. I don't recommend this business to anyone. Photos are the photos of my pool 10 minutes after the technician left.

Terrible attention to the public, I was looking for waterline for my pool and a man inside the…read morestore asked to me about how many foot has my pool, so I told him that was about 370 lineal foots and he start laughing about that my pool was bigger than his store. And I replay yes what's the problem? You cannot sell me tile and he replay no I cannot. Bad bad service , you will take that place to the bankruptcy with that kind of service.

The Pool Palace is the best place to buy your chemicals! Robert and his staff have the most honest…read moreadvice and never steer you the wrong way! He's a little hard to find but once you do, you never want to go to another place! I've been coming here for about 3 years now and compared to these other places I've saved hundreds! These people are legit!

Robert really takes the time to explain what needs to be done to your pool. Does not try to…read moreoversell you on products you don't need. I would not go anywhere else.

Conocí al dueño de la empresa el año pasado cuando vino a cotizar el trabajo. Por distintos motivos…read morelo pospusimos hasta ahora, y la verdad la experiencia fue fantástica. En precio fue la mejor propuesta, pero lo realmente importante es que cumplió exactamente con todo lo prometido. Profesional, prolijo y confiable. Sin duda lo recomendaré dentro de mi círculo más cercano.

We could not be happier with this company and the outcome of our pool! David (a co-owner) was…read moreabsolutely lovely and all the promises he made, were kept 1000%! When our pool tiles were installed the crew that came was so professional and worked all day, every day they needed to be here and were so respectful of our property. We LOVE our new pool tiles! We would recommend Forever Pools to everyone!!! A++++

If I could give zero, I would. Sean T, who initially impressed me with his attention to detail and…read morecustomer service, ended up being just like the service part of the business. Unhelpful, untrustworthy, unreliable, and dishonest. After months of emailing, by me, about work that was promised to be done, he went back in a written agreement/email. Work is still not done and he even admitted to not reading the emails with questions I had sent him. Then he came up with excuse after excuse trying to blame me for not completing work his company had agreed in writing to complete! What a shame!!

Great company. Would HIGHLY recommend!! Several friend &…read moreneighbors also use them. Reliable, established company.

Excellent customer Services and pool system repair process .. My pool timer and my water pump was…read morenot functioning and their home services technician came onsite repaired my timer and replaced the pump effectively and efficiently ... Awesome customer service

My husband and I were excited on purchasing a home with a pool, however, we realized the pool pump…read moredid not function properly. At that point, we called Pool Max and Mike (owner) responded to my call in fairly quickly. Within a day, Mike gave me an estimate, which was very fair and he started the work. In less than 2 hours our pool pump was running perfect! He also diagnosed items that needed repair in the future and told me how to be more cost effective. Mike is professional, and reasonably priced. We are very happy to have him for our pool services!