I was referred here for a sleep study and was impressed by how quickly I received a call and got my first appointment scheduled. When I arrived, there were several women waiting and a sign that said to wait until called. It felt awkward not knowing exactly where to check in, so I stood and waited. A nurse kindly reassured me that someone would be out shortly. When the office manager came out, I handed her my paperwork. I had accidentally missed one section. I completely understand that forms need to be filled out in full, that wasn't the issue. The issue was the tone and manner in which I was addressed. The response was abrupt, dismissive, and unnecessarily rude. It was uncomfortable enough that I seriously considered walking out and seeking care elsewhere. Patients coming in for sleep studies are often already tired, anxious, and not exactly thrilled to be there. A little basic courtesy goes a long way. Thankfully, once I was called back, my experience changed entirely. The nurse was incredibly kind, and the doctor was warm and professional. I was even offered a same-day cancellation appointment. I was hesitant to return because of the front office interaction, but I am so glad I did. Susan, the respiratory specialist who conducted my sleep study, was exceptional. She explained every wire and its purpose, answered all my questions thoroughly, and used humor to ease my anxiety. Her compassion and professionalism completely transformed the experience. If it weren't for Susan and the clinical team, I likely would not have come back and that would have been a loss. They are truly outstanding. The front office experience, however, does not reflect the quality of care provided by the medical staff. read more

To be honest, I had a bit of apprehension going into the sleep study @ Innovative Sleep centers. My sleep schedule is such that I don't fall asleep until way late/early morning so I was worried that I wouldn't be able to sleep during the test. Innovative Sleep Center's physician listened to my concerns and arranged to prescribe me a 1mg dose of Lunesta to help me get to sleep & it worked like a charm. I think I fell asleep by 9:30 PM and they woke me up at 5 AM (With me waking up, as As far as I remember, only a few times) I'm pretty sure the test came out great as it's going to show which direction we need to go as far as my CPAP/BiPAP therapy is concerned. Simon, the Sleep technician kicked ass & is an A1 Guy. The job he did was lights out. He got me wired up was friendly and super professional. Got me through the night sleeping well. I couldn't be happier. Thank you Innovative Sleep Centers!!! read more

Innovative Sleep Centers - Me with my mask and wires, all hooked up, ready to fall asleep at Innovative Sleep centers as it turned out, I was asleep within an hour. - Sleep Specialists Near Me - Yuba City, California

Hate to give them only 2 stars but its rated low only because of the lack of response from the staff. The technician that helped me during 2 sleep studies was awesome though. Simon. He genuinely wanted a good result for me and was enthusiastic with my determination to get well. But i ended up switching to the Chico location, even though they are an hour away. The Chico staff is extremely helpful, and actually answer calls, communicate with you, and get you appts alot faster. read more

The staff deserve a 5 star rating. The facility was clean and well organized. As far as the ability to sleep, I'm sorry, I would give it one star. This is probably an office building with rooms converted to sleeping quarters. I am assuming the walls are thin, because for hours I kept trying to go to sleep, but the place was too noisy. Well after midnight, I finally asked out of sheer frustration "...when is it going to be quiet." Voices kept carrying throughs my room door and walls endlessly for hours at a time, probably due to the staff setting people up, answering their questions or conversing with the other technician about duties...I don't know. It is impossible to sleep if you can hear people talking hour after hour in addition to noises from adjacent rooms of things being moved around. I was told there were ear plugs, but I missed that instruction somehow in the initial set up. Once I put the ear plugs in, the voices and things being shifted around or accessed still carried into my room preventing sleep. It seems like a sleep study facility should have insulated, soundproof, as much as possible, rooms. A converted office building is never going to cut it without some intervention for this. Perhaps the company owner can budget some funds to improving the sleeping room's sound proofing. I don't think I was able to sleep more than an erratic, off and on, 3-4 hours total, due to the noise. Sadly, it was the worse night of sleep I have ever had. I highly doubt my test results will reflect whether or not I have sleep apnea due to the noise. read more

The staff is friendly and I'm getting the help I need I'm getting the sleep apnea treated read more

Innovative Sleep Centers - Sleep Specialists Near Me - Yuba City, California

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The care I received from David the RT was outstanding at the Yuba City office. David was very professional and explained the testing for sleep apnea completely. I could not have asked for a better office experience and wxplanation of the testing I was going through. read more

UPDATE: WOW! It continues! My device was recalled at the beginning of this year. It is now August and I have heard no word from Innovative but everything from Phillips has been addressed. I'm dying slowly from not breathing in my sleep and these people are STILL obstructing it. I don't care where your insurance takes you, DO NOT GO HERE! ORIGINAL POST: They took me for a ride! This was years ago but I was referred to this place by a nurse practitioner. The lady that works in the front is like dealing with a mother in-law that can't wait for you to leave. Very condescending tone against questions or concerns. I get it, though. We're all tired and grumpy at a sleep center. The techs that help you setup were the only people that made you feel like you are a person. Rude on the phone, rude in person. Just not a fun place to be. And expensive! read more

Is anyone there??? I have been trying to get contact with someone at Innovative Sleep Centers for nearly six weeks to get the results of my sleep study. They first left me a message on 3/14. I have called back numerous times and never been able to reach a person at any time of day. It is now April 27 and I still don't know my sleep study results. Very unprofessional. read more

Had a positive experience at the Yuba City sleep center. Place was clean and staff (Kyle) was professional, efficient and attentive. Didn't have to wait long once I arrived. I was taken to my room, given paperwork to fill out and then was getting required wires placed on me. I was hooked up and in bed within an hour of arriving. read more

Most horrible staff I ever seen ,, The front office Blond girl is so rude She would not make an appt for me ,, she cancelled my appt, then when i called she hung up on me, Bery rude an unprofessional I was dreading going there an asked my dr for a referral Out if town Cuz rather drive an hour away then deal with that extreme rudeness! read more

My husband goes to this office for sleep apnea. He generally now has annual appointments. Recently Phillips had a recall on his machine which needed to be exchanged. We went to his annual appointment, first it took an hour for him to be seen. Once we arrived there is a sign stating "have a seat someone will be with you". No one acknowledged our arrival although receptionist at desk on and off phone. When they took him back all they did was take his vitals. Then scheduled an appointment in 30 days to come back after he had his new machine, which we were picking up the same day. Why have him come in just to take vitals and schedule another appointment? They should have rescheduled the appointment out for 30 days. Did I state we live 45 minutes from office? What a waste of time, terrible customer service!!! read more

I had a great visit. The staff were friendly and caring. I got answers to my issues. Thank you

This is the best place to get testing done for sleep apnea. The nurse Jamie is awesome. She helped expedite insurance paperwork and all preauthorization paperwork. I was able to get my test results fast and see the respiratory therapist very fast and get my machine. Jamie is the best. read more

Innovative Sleep Centers - Sleep Specialists Near Me - Yuba City, California

It is not run well at all, referral in oct and had to get rude with them in may asking when it was going to be ever done. There was a hospitalization because of it, hospital stated was emergency finally 3 months later is almost done they don't seem to understand health risks. So this took 10 months to get it done. They are very disorganized, when they were supposed to call back would never call had to call 3 days later on getting a mask. read more

I work at a very busy clinic, with seven primary care providers. Innovative Sleep Center Yuba City receives over 95% of my sleep referrals because of their amazing service. There has never been a time where staff cannot answer a question for me and if the answer is not immediately available, the follow up time is quick!. Not only does the office handle all insurance authorizations for referrals, patients are scheduled promptly and enjoy their experience. I highly recommend this office and am thankful that we have such an easy practice to work with for our patients. Please know, if you are ever referred to this office, you will have a pleasant experience :) read more

The staff is great and always extremely helpful... The overnight study is annoying but they only disturb you if they have to (who can really sleep with all those wires attached to them anyway). During the day study that I did I found it more funny then anything because I was being told to nap... sure why not right... but it's not for long... Dr. Laura is great and explains all the results when they come in.. If you have any questions she will patiently answer them and not just shrug them off. read more

Got a referral to this place last year (2016) and my experience was pretty good. The staff was great and very nice and professional. They had an upbeat attitude and made me feel very comfortable and welcoming. There are two reasons why I've only given a 3 Star rating though. The first is the fact that for some unknown reason, I never once met the doctor. The second reason is that when I initially went in, during the day, to set up my first sleep overnight examination, I specifically asked if my insurance would be covering everything they'd be charging me for and I was assured that would be the case. I told them I didn't want to take up their services if I was going to be charged and they again told me u wouldn't receive any charges. Low and behold after my two over night examinations I began receiving two bills, one for $200 and the other for $250, due to their services apparently going over what they had said my insurance would cover on top of some absolutely absurd stipulations on how much an often I had to use the machine "prescribed" to me for "better health" or I'd be charged and lose the machine. Too bad for them I'm not going to be paying their overcharges. read more