Unbelievable place. First of all when my insurance approved my co pay the center was very slow to…read moreget in touch with me and when they finally did they wanted me to come in same day for the study. This was not possible so I did schedule for Sunday night. Unfortunately I came down with the flu and did not want to expose their team so called many times on Saturday and Sunday to reschedule. I sent an email and even talked to their chat assistant Which turned out to be a total waste of time. It took until Tuesday morning before I heard from the center. They did not care that I was sick and want to charge me another 200 dollars for not showing up. In my mind I did them a favor. The last thing I wanted to do is expose their team. Over all I will never show my face in that place. I feel this company does not even deserve a rating. Money before heath, perfect description of Innovative Sleep Center. You ask what to improve? How about closing your doors so a real sleep center can be established.

My device was recalled. I was told by Phillips that this place would call me. I waited a year after…read moremy recall. Lo and behold, after I called them, they all of a sudden "found" my machine. Terrible company. Terrible people in general, actually. They made fun of me in the back. Snickering, like mean girls in a high school. They always kick you around like they don't want to actually take care of you. It takes months to get stuff done with this company. They are very unfriendly. They give off vibes like they don't give a shit about you or their job. I will take my business elsewhere and make a file with the BBB. If your doctor assigns you to this place, called them back and do what you can to get out! They told me they don't accept Medi-Cal and then all of a sudden now they do. Does anyone else know what's going on?

I was referred here for a sleep study and was impressed by how quickly I received a call and got my…read morefirst appointment scheduled. When I arrived, there were several women waiting and a sign that said to wait until called. It felt awkward not knowing exactly where to check in, so I stood and waited. A nurse kindly reassured me that someone would be out shortly. When the office manager came out, I handed her my paperwork. I had accidentally missed one section. I completely understand that forms need to be filled out in full, that wasn't the issue. The issue was the tone and manner in which I was addressed. The response was abrupt, dismissive, and unnecessarily rude. It was uncomfortable enough that I seriously considered walking out and seeking care elsewhere. Patients coming in for sleep studies are often already tired, anxious, and not exactly thrilled to be there. A little basic courtesy goes a long way. Thankfully, once I was called back, my experience changed entirely. The nurse was incredibly kind, and the doctor was warm and professional. I was even offered a same-day cancellation appointment. I was hesitant to return because of the front office interaction, but I am so glad I did. Susan, the respiratory specialist who conducted my sleep study, was exceptional. She explained every wire and its purpose, answered all my questions thoroughly, and used humor to ease my anxiety. Her compassion and professionalism completely transformed the experience. If it weren't for Susan and the clinical team, I likely would not have come back and that would have been a loss. They are truly outstanding. The front office experience, however, does not reflect the quality of care provided by the medical staff.

To be honest, I had a bit of apprehension going into the sleep study @ Innovative Sleep centers. My…read moresleep schedule is such that I don't fall asleep until way late/early morning so I was worried that I wouldn't be able to sleep during the test. Innovative Sleep Center's physician listened to my concerns and arranged to prescribe me a 1mg dose of Lunesta to help me get to sleep & it worked like a charm. I think I fell asleep by 9:30 PM and they woke me up at 5 AM (With me waking up, as As far as I remember, only a few times) I'm pretty sure the test came out great as it's going to show which direction we need to go as far as my CPAP/BiPAP therapy is concerned. Simon, the Sleep technician kicked ass & is an A1 Guy. The job he did was lights out. He got me wired up was friendly and super professional. Got me through the night sleeping well. I couldn't be happier. Thank you Innovative Sleep Centers!!!

They literally didn't calibrate my son's test right, didn't put him on his back. Missed SEVERE…read moredocumented (3x prior) sleep apnea. When I said it needed to be redone (after waiting 6 months to have the first done while they messed up insurance etc) they said they won't help him and cancelled MY sleep study that was 6 months waiting. Literal scammers.

I just got home,they know of my serious lack of sleep,yet WON'T let me in until 5 months time has…read morepassed. Their own reports/studies show that I have a 5% chance of a stroke,rather than giving me the new CPAP device to use until then - they're letting me suffer with 3 hours to zero of sleep. I have written on my appointment paper three wrongful death / personal injury attorneys (3), for my family can contact upon my DEATH ?

It takes them more than a month to get your results. The in house staff were very proffesional.read more

Not only did they lack communication six months ago when I went through my CPAP I wasted an awful…read morelot of time and effort going up and down I five from Mt. Shasta Redding only to be turned away. And they are charging my insurance company excessive amounts where I'm not utilizing their services any longer. Their Chico office is much more efficient and I got much more done through them.

This is the best sleep lab in Redding, CA. (They have other locations as well.) The room was…read morecomfortable and the sleep tech did a great job at making the sleep study as comfortable as possible.

The staff members are horribly rude. The front desk and sleep techs. It's shameful that people can…read morework this way while working in healthcare. A

The best IV place in Northern California. Dr. Kermen is kind and nice. Super friendly and…read moreprofessional. This place makes us feel at home. Thank you for always taking care of my mom and me!

I recently visited Chico CA. I was pleasantly surprised to find Hydration Happens. I owned an IV…read moreclinic and feel qualified to review this very professional clinic. Every single person that assisted me were professional, knowledgeable, courteous, caring and delightful human beings. I will definitely return on my next visit. Thank you HH!

On time for my appointment, I had to wait in an empty waiting area alone while hearing staff and…read moreclient laughing and chatting behind a closed door. The lab person seemed oblivious to having kept me waiting without knowing whether anyone was ever going to help me. When I finally was taken to a sleep room, the air was pungent with perfumes from cleaning and laundry products. Even the mask I was supposed to wear had been sprayed with such products. I was uncomfortable and congested most of the night from my reaction to the perfumes. I ended up unsure whether to trust the study results since my sleep was affected.

From the owner: Overnight diagnostic sleep studies, CPAP Titration studies, PAP Nap therapy. If applicable, we can…read moreoffer home testing either by a machine you use for three consecutive nights, or we can arrange a remote monitered study. Please call with any questions!

I am so happy our family has such an awesome hygienist! We highly recommend Candy! Super friendly…read moreand knowledgeable staff!

Dr. Ryan is exceptional at his work on so many levels. I am…read moreso grateful to have found such a great dentist. I had a terrible infection that was the result of some work done by another Dr. Dr Ryan recognized that my infection wasn't responding to the antibiotic my former Dr. had prescribed and called me in on a Saturday to change my antibiotic. The infection which had been persistent went away. The first time he worked on my mouth I was shocked that I never felt the injections. After having a few procedures done I am finally trusting. I expect to be treated gently and always am. I used to suffer terribly from dental pain and now I don't. Excellent bridgework . . . The staff at Chico Creek Dental are also amazing and this is the only office that I have Ever been to where I am seen when my appointment is scheduled. Thank you Chico Creek Dental for making going to the dentist a great experience.

A great place for sleep apnea needs. I came in as an existing cpap user. They did not make me do…read moreanother sleep study. Dr was very friendly, office was well managed.