I've been a customer of theirs for many years. And the last three or four years it's become perfectly clear that they don't intend to honor any of their commitments. They owed me a replacement small concentrator for two years. I wish I could give them less than one star. They really are a rotten bunch. read more

If I could put don't waste your money and 0 rating is the truth. I purchased a home unit and a portable unit. I also purchased an extra battery fir the portable. I also purchased a lifetime warranty. 3 years later, my home machine is making weird noises. I call Ingoen. Spoke with Dan on sales. Whenever I called him in the past 3 years he has replaced my units both 2 times. Now I'm having problems and they will not honor the lifetime warranty! I was lied to. Please stay away from Inogen. My hone unit will take up to 5 days to deliver. I'm in Texas now. They are located in Plano Texas. They told me it could take 5 days!!! How do I breathe when I use it 24/7. They do not care one bit. Stay away from Inogen. I was told today, they changed there warranties ! I paid everything out of pocket even cords and canulas. I'm in search of a better product that will keep me alive without all Inogens new requirements. Never purchase or rent! They know their products aren't working anymore! I was told this by customer service. Sales man Dan has disappointed me. He was always so on it. He knows Inogen is awful now! Please stay safe don't rent or purchase Inogen products! They don't even last a year. 3rd time replacement!!! read more

When hospice took over the care of my mother, they took over oxygen equipment. inogen We're supposed to come out and pick up the old equipment and now are trying to charge me for it. They did come pick it up. read more

Lifetime Warranty - no repairs needed???? We purchased an Inogen in 2019 and, well, I am simply adding to what has already been written in relation to customer service. However, up until this year, my lifetime warranty was honored and we received a replacement at no charge for each of the preceeding 3 years. Sounds like we should count our lucky stars. Today, I am told there is a $100+ charge for column replacement and it looks like others have been told that they need to replace columns yearly, something that was left out of any communication with me related to repair of the Inogen. My daughter's machine worked for 3 years without needing service - but she only uses it for short trips shopping in stores or walking her dog, etc. And yes, we were invoiced for not returning the damaged Inogen when the replacement arrived. We have been told to simply give the old Inogen to the Fed Ex carrier when he delivers the new one. The invoices have stopped so I guess they tracked her machine down. Very disappointing experience today with Inogen customer service. read more

UpDATE: after extreme badgering a Customer Service SUPERVISOR called me. She resolved our issues and was quite kind. It should not be this difficult to get help./////// I purchased an Inogen machine with CASH (no insurance, medicare or medicaid) for my 94yr old non-verbal father. They gladly took my money and the unit is still under warranty. Customer service is some of the worst I have ever experienced. There is a problem with the machine and they refuse to discuss the process for diagnostic or repair until they speak with my father. Total lack of empathy, compassion, or common sense from the rep answering the phone. Would not EVER recommend using this company. Find someone else. Don't believe their advertising. read more

Buyer beware. If you purchase this equipment, it's about $3700 out of pocket. If you have it for 1 day, and the patient passes away, the warranty is null and void. They will NOT purchase the product back and the warranty is NOT transferable to another person. If by chance you get in contact with a real human being, their English is very poor and the wait time to talk with a person is often times atleast an hour. If you plan on purchasing this product outright, be aware that whether it's 1 day or a year, you own it and if you try to sell it to someone that needs it, they will NOT stand behind their product, NO WARRANTY. read more

Have an inogen 5 which would no longer charge batteries. When I called to get it replaced since I purchased the lifetime warranty, then told me they no longer ship replacements overnight. I think that since people are dependent on their machines for mobility that overnight shipping should be the standard. They also do not ship after 3pm and weekends. Also when you call expect a long wait for them to answer the phone read more

I piad $3,200 for Rove 4 and 2 Extended Batteries purchaed on December 2024. The charger does not work. Inogen wants to charge me $45 for expediated shipping, if not will take 3 to 5 days. What a Joke. Problem is the Joke is on me. read more

Getting warranty service on my purchased in home unit is a nightmare. My 2 yr old concentrator is messing up with sensor failure, even though I have replaced columns as needed and cleaned and replaced all 3 filters regularly. I purchased on line through another store and neither want to honor warranty. I also cannot find anyone who will work on it, even if I pay. I am disgusted with them. read more

Posting this for my mother, who owns a portable Inogen oxygen concentrator. She paid for her portable Inogen out of pocket because most insurance, in fact, does NOT cover the price of it. This thing has had nothing but problems that started in the first couple of months of ownership. It has been sent back multiple times for repairs and/or replacement over the past few years she has had it. Their customer service is terrible. Their prices for replacement parts are double what you can find elsewhere online. They don't warranty all components of the machine - so prepare for some pricy battery and "column" replacements that are not covered. Also, prepare to spend more money on parts that you don't need, when their customer service misdiagnoses the problem! Just an all around awful product, and terrible service. It's nice when it works, but for someone who needs this in order to breathe and stay alive, it's not reliable at all! read more

The tv commercial says you can try it FREE. They will pay for the shipping and handling. This is a Lie! They made me pay $262 to return it. 0ver $200 !! Do Not Believe them! The machine is very heavy and gets heavier as you walk. This machine is so heavy yet they try and say it is Not and they will say any Lie to convince you. The men look like on their commercial how light it is but a 100 lb. woman has so much difficulty that her brother has to carry it in house and car. Buyer beware - they LIE! And it doesn't hook up to walker. read more

I wish I had cut and pasted my review of this company that I posted on the BBB's site. Where do I begin? Initially, everything looked great--when I was wanting to make the switch from Preferred Homecare (don't get me started)--but the part of Inogen's contract that states they don't have to provide working equipment bothered me and when I asked my sales rep, Michael Gowin, about it, he got back to me and said "the guys upstairs" were up in arms and not wanting to do business with me. (I used to write federal contracts--I read everything.) We're dealing with oxygen here and because of so many difficulties with Preferred Homecare, I made the switch the Inogen. They got all of the supplies to me very quickly. However, what they laughingly call a "six-month supply" of cannulas and tubes is more like a two-month supply: When I called and said I needed more, because I switched cannulas twice a week, they said they expected that people would switch them only every 3-4 weeks. This is grossly unsanitary, especially with COVID floating around, and although I did as they requested and asked my doctor to write a script for more of the supplies, nothing got sent. But that brings us to the issue of the portable unit--very handy, but my God, the thing will show a low-battery warning as soon as you turn it on; when I contacted them about this they assured me that they were moving the concern to a top priority. What they did to fix the problem is send me a dead, unchargeable battery. When I called them and informed them of this problem, they had me print out a UPS label and send the dead battery back--and now they claim they can't find it and insinuate that I've still got the thing. Turns out they have no record of sending me a UPS label. And they've still never sent a replacement battery. The portable unit will also stop blowing air, but will stay on, not shutting down when the power button is pressed; a couple of times a week I have to remove the battery to get the thing to work right again. They said they won't replace the unit itself until we get the battery issue resolved (!), and said I might be getting billed for that battery since they can't find it. The large oxygen compressor is loud and only goes to 5. It makes weird knocking sounds (like someone is playing drums). There is no way to clean out the filter, and after calls, emails, letters and getting my husband involved (that always works), they've said they can't replace the (filthy) filter and will have to replace the entire unit. This is just stupid: There are replacement parts available online! Worse, they want me to put my unit in a box and leave it out for UPS to come pick it up when the new unit is delivered--in a week. Sure, I'll just not breathe in the meantime. Don't believe a single thing they say about overnighting equipment--it doesn't happen. Two-day shipments? Nope. Michael Gowin was very clear about how they are concerned about people's ability to breathe and that's why (according to their printed literature as well, which is going right to Medicare to prove fraud) they overnight supplies, and have 24/7 customer service. Let me tell you about this "customer service"--I don't mind people working from home. But when you're on the clock, I damn well better not hear you just waking up when I call, or TV noises from your living room in the backround (this describes two of my last three calls with them). Also, Debra, from today, when you keep interrupting me and I say "Excuse me, but don't interrupt me when I'm speaking," snorting is NOT a good way to earn anyone's good graces. These guys are terrible, plain and simple. Spread the word. read more

I stopped service by returning the Inogen portable oxygen concentrator June 2023 and Inogen is still billing me. Do not sign up for any item that Inogen sells. I contact them every month and they continue to bill me. read more

My mother purchased one of their units about a year ago. I happened to come across the cart they sold as an accessory and thought this would be of great benefit to my mom and decided to call for pricing info. I don't know the rep who I spoke to as her end was breaking up, to which I responded, "I'm sorry, you're breaking up on your end." After that, straight attitude from this woman. Asked patient info and said I wasn't allowed to speak with her on my mother's behalf. I have worked in the medical community and am well aware of HIPAA laws. I was looking for pricing information on the cart, no personal information, but the site makes it difficult to find that info without calling, to which I met all attitude! When I clarified that's all I wanted, I got an attitude again for an answer. Let me find out you talk to my mother and other elders that. She needs to be fired ASAP!​ read more

This company is terrible. I called in Jan 24 and ordered their concentrator and mobile oyxygen machine. 2 weeks later I was told my insurance had approved them as a replacement for my current provider. Since then, I have called every week for a status. Each time I have been told they are waiting on my dr My dr has sent over.my records 6 times. I called again today, 3/12/24 and was told they want me to get testing for what I am already on and have been for years. They have not reached out once to me. I asked for the corporate number and they gave me the general customer service number. I found the number and all it did was give me a choice of sales or customer service. And to top it all off, after going through 10 minutes of adds and promotions for products I don't want, the agent.i finally got was the worst custer service rep i have ever had. After I told her to just cancel my order. Her response..."FINE!" and hung up on me. Do yourself a big favor and avoid this company. read more

Although I did not buy my oxygen concentrated directly from Inogen I bought it from first class medical a brand new Inogen g5 came with a multitude of problems when it arrived and now I have to pay for shipping it back read more

Inogen does not make it easy for disabled individuals to gain access to lighter portable oxygen concentrators. Prices are not readily available, staff will not give an estimate or give any information that could help individuals with breathing disabilities gain easy access. Staff from Inogen was rude and unhelpful. read more

I reached out to this company for a patient of ours and they refused service because of her insurance. They guaranteed payment but refused, I was refused by Less, Carrie, and now Brandon. Carrie was the worse. We had a 68 year old member that can live a better life with their equipment but they refused. They tried to educate me how Medicare works and 15 years in my Medicare experience knows how Medicare works I didn't need that education but according to Carrie she made my head swrill because I didn't know what DME was. She spoke down to me and I she talked down to me. My concern was our member but I could tell her ONLY concern was making a sale. She explained to me that they are the best of best but refuse to help an actual person. If you need a portable oxygen tank take your business else where, these people only want your money, they don't care about you, even when your insurance promises to pay them, BAD BUSINESS read more