I was referred to this therapist, Fattoumata, after surgery for a comminuted pinky fracture. At three weeks post wire removal, I still had pain, swelling, and stiffness, but every concern I shared was brushed off with "it looks fine to me." Despite visible joint issues and weakness in my hand, I received more care from my own home routine than in therapy. I've since switched to a new private therapist who took me seriously from the first conversation--and my recovery has improved dramatically. If something feels off, trust that. Your healing deserves attention, not dismissal. read more

The care I received at Inova Physical Therapy at the Springfield Healthplex was outstanding. A plan of therapy was established and reviewed frequently. Procedures were explained well. A home exercise routine was established, reviewed and modified as required. Staff were thoroughly professional. A special shoutout to Nandina. One drawback is that it is extremely difficult to make appointments with one's regular therapist. You might have to come in any time between 7:30 a.m. and 7:30 p.m. Be flexible on your appointment schedule. read more

The Filipino gentleman who works here was extremely rude and dismissive to just after I had been there for 5 minutes. I've taken physical therapy many times in my life and I have never experienced that type of disrespect which I experienced from him. I even felt like him and his colleagues were gossiping about me whilst I was still there. At times he tried to maintain professionalism but he would negate those efforts by cutting me off while speaking and responding with snarky sarcasm. I'm grateful for this survey otherwise I would've never spoken on how I was treated there. read more

Inova Physical Therapy Center - Physical Therapy Near Me - Alexandria, Virginia

This is the worst office that I have ever been to, the staff is rude and felt that they are all mighty. I had an eval in July, the eval was great and the provider that saw me was amazing. This whole issue is with the front desk staff and how they treat clients. When I got to the office I had to update my last name multiple times, even gave my insurance card that had my correct last name. The guy (Jeff) at the front did not fix it and multiple times I stated this needed to be fixed due to billing. I was also supposed to be booked an appt that he did not book for me. I called the day of the appointment as I had not received reminders and was informed I did not have an appointment. I explained what had happened and was given an appt that week. I was called the day of my appointment to inform that my authorization had not been approved. An insurance issues, so I asked for all my appt at the time to be canceled as I would be traveling. Apparently if you travel they will cancel your request for an authorization. I called today in August to find out if the auth had been approved to make appointments as no one had ever called me to inform me it was approved. Jeff proceeded to inform me that they would not call me if I was traveling even to inform me that my auth was approved or not and that it was my responsibility to call cause they were to busy with other clients. I asked to speak to a supervisor as that rude af, like what I am not a client too? The young lady that got on the phone that refused to give me her name indicated that they canceled my request cause I was traveling, when I asked why she didn't have a valid reason besides you indicated you were traveling. MIND YOU, they do not have any soon appointments and I would have had to schedule in late August any way. I have worked at doctors offices for 12 yrs and never have I stopped the process of an auth due to a patient traveling, auths can take up to a month to get approved. I asked to speak to a manager because the young lady that refused to give me her name was not one. When I asked for the name of the person that would call me back she stated I don't know who may call you because it could be a few people, I said "ok can I get their names?" she said no. At this point I asked for her name she said no and hung up the phone. Per my insurance I can only be evaluated ONCE, meaning that portion has already been done by this clinic. Would I have known this is how the "practice" is ran I would have gone elsewhere. I would recommend that anyone go anywhere else. Worst experience I have EVER had with ANY office. read more

Unfortunately, my experience was similar to that documented by Nayda F. in October 2017. We were charged $35 for "Patient Convenience Items." On May 17, I called Inova billing to inquire about the charge and was told I had to call the PT Clinic to resolve it. I called the PT Clinic and spoke to the Office Manager, Chantay, who informed me the charge was a missed appointment fee for not canceling 24 hours before the appointment. I asked the date of the missed appointment and discovered it was an appointment we cancelled 27 hours in advance from an Emergency Room. Chantay insisted the charge would stand and I responded that I would provide our phone bill to prove we made a call to the clinic to cancel the appointment in advance to comply with the 24 hour cancellation policy. I asked to speak to a supervisor and Chantay told me she was the supervisor. This call lasted over 9 minutes. On May 23, I stopped by the PT Clinic with a letter documenting the situation and asked to speak with Chantay. The person at the reception desk said Chantay would be back in a few minutes and asked if I would like to wait. I explained that I would like to accompany my husband to his medical appointment in the building. I left the letter with the representative at the front desk and told her I would be back after the appointment. I returned about 20 minutes later (approximately 11:35 am) and there was a note on the clinic door stating the clinic was closed for training from 11:30 am to 1:30 pm. Having not heard back from anyone, I called the clinic on May 24 and spoke to Chantay who put me on hold for several minutes (I suspect to find and read the letter I had left the previous day). Chantay and I discussed the content of the letter and Chantay said she could not read the phone bill I had highlighted with the 3 minute call to the PT Clinic number from the Emergency Room cancelling the appointment almost 27 hours in advance. I explained that I had visited the office the day before to show Chantay my phone. I pointed out that the receptionist failed to mention the office would be closed for 1.5 hours beginning at 11:30 am, otherwise I would have waited to speak with Chantay and show her call made to cancel the appointment from phone. After further discussion, Chantay stated she would give me a onetime courtesy of removing the missed appointment fee. I responded that I appreciated that she was fixing the problem though pointed out it was not a courtesy to me since I provided documentation that I complied with the 24 hour cancellation policy. I also explained that she could have seen my phone in person to resolve this the previous day if the person at the front desk had mentioned the office was about to close for 1.5 hours which would have influenced me to wait to speak with Chantay before that closure. I asked Chantay what documentation she could provide to confirm that she was removing the charge so the bill would not become overdue. Chantay responded that she would take care of it and could not provide any documentation. This call lasted over 7 minutes. On June 13, we received an overdue bill for the $35 "Patient Convenience Items." I called Inova Billing and explained that this was my 4th phone call along with a personal visit to the PT Clinic to resolve this erroneous $35 charge. While the Inova Billing Representative explained he could not remove the charge unless he heard from a clinic representative, he offered to call the PT Clinic on my behalf. The Inova Billing Representative was on hold waiting to speak to Chantay for several minutes and as a courtesy checked in with me to let me know the status as we were both waiting. The Inova Billing Representative finally spoke to Chantay who agreed to remove the erroneous charge. This call took over 24 minutes. I now invested well over 2 hours between phone calls, visits, preparing documentation, and downloading phone bills to fix this billing mistake made when Inova PT representatives failed to document our call to cancel an appointment in compliance with the 24 hour cancellation policy. As a Leadership Coach & Trainer, I even offered suggestions for improvement in my letter to the Office Manager. Unfortunately, as documented in other reviews, the poor administration practices documented by representatives of this office is not worth the frustration to receive what otherwise might be professional care from the Physical Therapists. Other than this, our experience with other Inova Clinics has been positive, though we opted to schedule treatment at another PT Clinic until someone in authority takes notice and improves their administrative processes. read more

Technically proficient physical therapists with lack of professional administrative skills. I was able to go to therapy with one PT who was excellent; however, after an incident at the reception where a patient got sick the Admin staff lost medical documentation that allowed the office to bill my insurance company. Also, the admin staff did not properly make changes to my appointments causing the system to account for 2 missed appointments instead of one. When I truly missed another appointment the PT called me to state that my medical documentation was expired and that they had to cancel all my future appointments for missing 3 appointments. Despite my efforts to understand and explain the situation and quoting the Clinic Director's top priority of having patient satisfaction and loyalty,the "manager" who is a PT did not let me keep my appointments. They promote patient satisfaction and loyalty as their top priority; however, at the end of the day the lack of flexibility in their schedule policy does not support the Clinic Director's top priority. Definitely there is a disconnect between what they promote and the way they treat their patients. In my opinion, this results in compromising the medical well being of the patient (we are in the middle of therapy and they cancel your future appointments because life happens). Also the situation itself (loosing medical documentation) adds more stress to any patient. At the end I decided not to insist in keeping my appointments because any clinic that cancels appointments in the middle of treatment is not worth anyones time. Their administrative policy increased my level of stress and compromised the treatment I was getting to improve my health. I gave 1 starts because the PT that treated my condition does not deserve a poor review. So one star thanks to him. I will recommend to take your time to find another physical therapy clinic that truly cares about the continuous health improvement of their patients where the priority is genuinely patients rather than mediocre business bureaucracy. read more

Unfortunately I don't have a good experience with Inova physical therapy at walker lane. I went there for my shoulder, after they verified my benefit, I was told that I have 30 free session of PT. However after two months they sent me a bill. I went there and complaint and they denied the fact that they told me the PT is free. I found them very dishonest. Also, the quality of their work is so bad in such a way that after 10 sessions there is not any improvement in my shoulder, I had to go back to my doctor who recommend me to see another PT. avoid these people at any cost. read more

if i could rate a cero that's what i would do. my son receive a surgery through inova ortho and i was referred to their inova physical therapy. i had to drive over an hour to the inova physical therapy location and when i got there the recepcionist, told me that the insurance had not been verified but to go ahead and initiate the initial assessment evaluation. she said that the verification was taking a bit longer but to go ahead. i now know that she never checked prior to my arrival and then when i got there she began to initiate chequing the insurance. my son finished the initial evaluation and i approached the front desk. she told me that i was not required to pay anything. the next freaking day she called me to tell me that they do not accept my insurance (champva) and that i needed to pay in full for the visit. this thing now goes on for days going back and forth with inova unprofessional and unethical people. they wanted to bill me when they never checked on my insurance on the first place. i would have never made an appointment or attended that appointment if they had not verified me for my insurance coverage. management at inova just blew my multiple calls and these people are just mediocre in solving issues. they still sent me a bill at a reduce cost but they never called or care about following up with something that it was their mistake. the front desk person is a liar and a thief. read more

I worked for almost 6 weeks with two therapists, who were very good. I learned a lot and also new exercises to practice at home.

Excellent service, both from the admin and medical staff. Front desk personnel are efficient and courteous, very willing to take the time necessary to help patients to schedule a long series of appointments. They efficiently dealt with my insurance to get the necessary approvals. Physical therapists are personable, knowledgeable and helpful. Facility is well-equipped. My therapists were always on schedule. Highly recommend this facility. Location is convenient, right off of the Franconia Springfield Parkway and near the Springfield Franconia Metro station. Lots of free parking. read more

Fantastic experience with everyone here! I was referred for symptoms of MS, but their holistic approach has greatly improved my movement overall. I've come so far in a couple of months, I feel like I've gotten my life back in some ways. Thank you! read more