Alyssa Ahern and her outstanding team at Windermere went far above and beyond to help us…read moresuccessfully sell our home. After struggling to sell it the previous year, we were extremely selective in choosing our real estate team--and Alyssa immediately stood out as a true rockstar from our very first meeting. She absolutely delivered on that promise and then some!Her marketing strategy was phenomenal: we received more showings in the first two days alone than we had in the entire first five months of the prior year. The result? A fantastic cash offer in less than a week! Alyssa and her team are genuine professionals--responsive, strategic, and incredibly effective.I cannot recommend Alyssa Ahern and her team highly enough. If you're looking for a top-tier agent who truly excels and gets results, she's the one. She's a complete rockstar!

Was looking for a realtor to represent me and my spouse in a home purchase. Left a very detailed…read morevoicemail and never heard back. I guess she was not interested in being a buyers agent? Ended up going with another Windemere agent out of Tacoma who actually returned calls.

Catherine Arlen and her team with Windermere Real Estate have been incredible in selling our home…read more Her professionalism, expertise in knowledge, honesty, integrity and hard work ethics resulted in our house selling in only ten days for a good price. She is detail oriented and has a great deal of practical experience. She gave us wonderful advice as well as encouragement. She has a delightful personality, is enthusiastic and fun to work with as sellers and great also with prospective buyers and their real estate agents. She has a personable team that schedules everything and kept us well informed about what was happening. Additionally, Catherine has a number of contractors who are very good at what they do, reasonably priced, and keep open spots so they can be scheduled quickly. They were scheduled by the team so that our job was hassle free. We are grateful that selling our home turned out to be a positive experience, a successful financial event, and a worry-free time thanks to Catherine. We highly recommend her.

I have used this Windemere office to purchase a home in the past with no issues. This review is…read morespecific to a sale where Sherry Grimes of Windermere Poulsbo was the buyer's agent. We sold our house through another agent and started experiencing unusual challenges about 10 days into the process. Reports of the buyer's agent (Sherry Grimes) being rude and abrasive with our contractors. For instance, as the seller we paid for a pre inspection. We repaired all major issues that came up. Our inspector offered a complimentary 15 minute telephone conference with the buyer if wanted. Sherry demanded that the inspector come out for a walk through. When told of the charge she told hime that "she wasn't paying for a damn thing." Additionally she demanded that the inspector be present at a specific time and date - even though he was booked and was only given two days notice. Her reasoning for this is that it was prearranged with all four parties - except that it wasn't arranged with us or our agent (who was out of town.) During escrow she sent an email saying that our request for a specific closing date left her client feeling hijacked and was of no benefit to him. The email was very confusing as the buyer sat at our dining room table and chose a closing date with us that would benefit us both mutually. Her client was later scolded for meeting us - we invited him to meet the neighbors of our very tight knit community. He later instructed her as to a closing date. Two days later she sent out this untrue email. It was laughable as we all knew the genesis of the decision. These untruths caused tension and stress with our agent because until this moment we did not know where all of the miscommunication and untruths were coming from. The irreparable damage it caused to our relationship is inexcusable. There was no need for any of this in a completely transparent transaction. Two weeks after this transaction finally closed, we received a mass marketed postcard in the mail of our former home. It was sent from Sherry Grimes at Windemere. It read that she SOLD the home and it was a solicitation for more listings in the area. When does a mischaracterization become a lie? She represented the buyer - yes. She did not SELL that house. I did talk to the managing broker. Poulsbo is too small of a town for this behavior. As the buyer's agent, she did have the job of working for her client. While she may have thought her actions were in his best interests, her actions were bizarre and caused damage - in addition to costing us additional money. As the seller we paid her contractual commissions, so we feel like we have the right to bring these issues to light. It will be over my dead body that I allow a friend of mine to do business with her. There was just no need for this.

Tereia was the property manager of the home we just rented. Unfortunately, the owners of the home…read morewere just the worst humans ever, but Tereia handled it all very well and tried to do everything she could for us. She always did what was right for both sides, legally, in any situation. There were things we wanted fixed that she tried to get fixed, but the owners said no, so her hands were tied. There were certain important things I kept pushing for and she kept trying/asking for us, to eventually get a compromise. Honestly, I can't say it enough, the owners were awful people, Tereia made the whole situation a million times better. Any time we saw her out in town or when I would call her for something, she would always ask how we are doing, how everything was going, etc. She is extremely professional and straight forward; she definitely won't lie to you, and will tell it to you how it is. When it's the person managing the house you are living in, that's what you want is honesty. She is always on her texts/phone so I never had a situation where I felt like I couldn't get ahold of her, which was fantastic. If I left a message, I heard back quickly. Kelli, who works with her, is also the sweetest, so we had a great experience with both of them. All of the money and paperwork was handled correctly and professionally from start to finish, which is very rare for a property management company. I have rented several times in California, and something always got screwed up, or they always try to steal part of your security deposit with no explanation. That never happened here, we knew where our money was going, what was coming to us, and everything was documented. I hope we never have to rent again, as we just purchased a home, but if we did, I would be going to Tereia to make sure she was managing my rental. Now that we are out of our rental house, I have texted her for a couple things (mail/documents/etc.), and she's still always there for us, which is so nice! I can't recommend her enough! Edited to add - I was definitely not the tenant of the previous yelp'er with the 1 star review and damaged house. We left our rental in better condition than when we received it, and the owners knew it too.

Very rude, and don't really trust her. Yelp texted and she replied angrily as if I had anything to…read moredo with it. Best to part ways when there is already too much drama and zero trust.

This review is for Gabrielle Gaylord only. I'm sure other agents at John L Scott are much more…read moreenjoyable with which to do business. We tried to buy a house that was listed by Gabrielle and it was a horrible, HORRIBLE experience. We have bought a number of houses over the years and even built our own. Never have we been treated so poorly, let alone like scum of the earth like we were by Gabrielle. Due to her behavior, we strongly suspect that she never gave our initial offer to her clients. We really liked the house so we countered her nasty attitude with another offer. Her response that we would have to use a lender of her choosing. Are you kidding me? Who gets to tell me what lender I can choose? Again, we really liked the house so we ignored this nasty woman and resubmitted our offer with the high value earnest money she was demanding. She probably never bothered to give this full price offer to her client, either. I feel sorry for our agent and the team who had to deal with the worst, most unethical human in real estate. To top it off she is belligerent, nasty, and ridiculously unprofessional. You could tell that our agent's office was worn out on this woman without them having to say a word.

Teri Hewson is the man to call for all your Real Estate needs…read more My wife and I met Teri when he was the listing agent for a property we were interested in. We didn't buy that property (thankfully) but we liked Teri very much and really appreciated his professionalism and depth of knowledge regarding Real Estate. When we found another property we were interested in, we called Teri first so that he could show us the property and, more importantly, he would be become "our Realtor". Over the next few months, Teri faithfully and patiently showed us a number properties and each time he displayed the same calm, steady, informed and professional demeanor we'd come to expect and admire. We finally found a distressed and short sale property that required an incredible amount research, negotiation and leg work. Without even the slightest hint of stress or exertion, Teri showed us he definitely has the necessary "can-do", the experience, the professional relationships with other Realtors and local tradesmen to make the seemingly impossible, possible. Teri Hewson is very clearly the type of Realtor that gets his loyal clients "the old fashion way", he EARNS them. Teri Hewson is still "our Realtor" and when we recently needed solid advice and a positive recommendation for a property related issue, Teri once again proved he's the man to call. Thank you Teri!

Chris is a fantastic real estate agent and a top notch professional. I've worked with hundreds of…read moreagents over the past 22 years and after having worked with Chris over the past few months during a new construction transaction, I've learned Chris delivers at a level and consistency that marks the very best the industry has to offer. He is a great communicator, knows his craft, is thoughtful and courteous, pays careful attention to detail, advocates strongly for his clients, maintains an active and comprehensive leadership position in his transactions, and is trusted by his clients and the other parties involved in delivering successful results. Great work Chris. Thanks for setting the bar high and working the way you do to keep it there.

From the owner: long time residents of Kitsap County and seasoned real estate expert, we have successfully closed…read moremany sales across the community over the last 25 years. In this low market inventory, let us continue the trend! Let our experience and professionalism work for you. It would be our pleasure to extend to you the offer to put within your reach Windermere's vast resources and means to fruitfully meet your real estate needs.

This is a review for Penny's Property Management…read more I wanted to rent a house in Poulsbo, and it was being managed by Penny's Property Management. The representative, who shall remain nameless, was lazy and slow to respond. That was my first clue. I emailed and called about the house available for rent (which had been available for three months) and didn't get a response for four days. When I asked to see the house at 8 am, the representative told me she couldn't do 8 but 10 because "She didn't get out there that early." After seeing the house, I immediately went home and filed the online application. The online form did not give me a receipt or a confirmation of my filed application, nor did it remove the listing from the website, leading me to believe anyone could file an application (and pay an application fee) while others were doing the same. That's a little fraudulent if you ask me. Anyway, I also called the representative and told her I'd filed the online application. Normally when you file a rental application you hear back right away. This was not the case here. I heard nothing for days, though saw the transaction for my application had been charged to my account. Needing a place to live once I moved out, I secured a rental elsewhere, emailed Penny's Property Management (through a Craig's List email address as there isn't an email address for Penny's on their website!) and told them NEVERMIND. The next day I get a voicemail from the representative telling me I didn't make enough money and needed a cosigner for the rental. She'd only seen one stream of income and I have two. She misread the application, and didn't get started on it until DAYS after I filed it and heard nothing from her. If they were this unresponsive when I was trying to pay the money, how unresponsive would they have been if the rental needed a repair, hmmm? No thanks. I'll never work with Penny's and I urge anyone considering it to run. They're slow, lazy, and will not have your back in a crisis (as can happen with rentals).

AVOID AT ALL COSTS,…read more I would highly discourage anyone from renting from this establishment. I specifically created an account just to let people know the one star reviews are completely accurate. I will not recommend this group to anyone, even strangers. They do not tell the truth on a consistent basis and will work against to on everything that is on the lease and fixes to the rental unit. You MUST document everything with this group. You MUST keep everything in writing, and you MUST not listen to anything they tell you verbally. This is not how businesses should operate, but they seem to thrive off of it. If you have no other choice and must use this Organization of TWO people.... (It's only two) Look for property elsewhere. It is not worth any of the trouble when they work outside rental law of Washington State.

Working with Sharna & Brian was easy and great. Never selling here in the PNW before, Sharna…read moreexplained the process along with how this market differs from other states. We were able to empty out the house and hand over the keys. She placed virtual furniture in the house. Different than others as I was expecting a showing but it was at the pace of other realtors. She set expectations up early and there was minimal confusion as I missed stuff from our initial call. She also explained the new rules passed (paying for other ppl realtor) and how it would affect us depending on what option we chose. As far as value, the 3% was higher than I expected but it is what it is. We will definitely use them in the future.

I cannot say enough good things about Sharna and Brian McArdle. They helped me sell my late…read moremother's home in Silverdale, and from start to finish, they went above and beyond in every possible way. Living in California with no family in Washington to assist, I was overwhelmed by the logistics of handling everything from a distance. Sharna and Brian stepped in and took care of absolutely everything--coordinating professional junk haulers, carpet and house cleaning, necessary maintenance, and even arranging for the rear deck to be completely rebuilt. Every detail was handled with care, professionalism, and efficiency. What seemed like an almost impossible task ended up going incredibly smoothly thanks to their dedication, communication, and deep local knowledge. They kept me informed every step of the way and truly made me feel like I had trusted allies on the ground. Sharna and Brian are not just excellent real estate agents--they are exceptional people. I can't recommend them highly enough. If you're looking for trustworthy, proactive, and genuinely caring professionals to help you buy or sell a home, look no further.

Dawn is an amazing agent! She worked diligently to get my house sold. It sold within 7 days of…read morebeing on the market. I ran into horrible problems with the title company, but Dawn NEVER gave up and quickly went to bat for me, walking me through this whole process. She was honest and had great communication with all parties involved. Dawn is very professional and has stayed professional even in the hardest days we faced together. I can not say enough great things about her or her office staff. Thank you, Dawn, for all you have done for my family and I. You will be greatly missed as I start my new journey away.

From the owner: Locally owned and operated focused on delivering the best real estate services for over 20 years.read more

I put a deposit down to have some surveying done at a new property I purchased in July (2020) it is…read morenow almost 4 months later and I'm still waiting to get my surveying done. Very disappointing. Zero communication, unless I initiate it. I only came to this company because of the good reviews.

We hired DC Surveyor to help us find our property lines because we are going to build a fence…read morearound the 5 acres. It is very wooded with lots of brush. So we needed the property lines properly marked so we could see exactly where to put the fence. Well, all these guys did I'd identify the corner posts which does us no good. We will now have to hire a different surveyor to give us the "like of sight" that we needed. I do not recommend these guys.

Rebecca helped my wife and I to buy our first home and now she has helped us to sell that home and…read morebuy a new bigger home in a hot market. With Rebecca we went on a huge roller coaster ride trying to sell our home. The first time we listed it we accepted an offer for 40k over list. We made it all the way to the day of close when our buyer backed out for no real reason. With Rebecca's guidance and encouragement we listed our home again. We immediately got an offer for 25k over list. We took it. But then they backed out after lying to us about a problem with the house. We know it was a lie because we had an engineer confirm out home was fine. At this point though we were done and Rebecca though sad was so understanding not only that she was crying with us. So we took our home off the market. Less than a day passed and I got a call from the seller of the home we had a contingent offer on, you heard that right, with Rebecca's help we got a contingent offer accepted on a home in Poulsbo which is the hottest market in the area. Anyway I got a call and he told us he wanted to sell to us and no one else even though he knew he could find someone else. So immediately listed our home again and got an offer for 10k over our original asking price. This one made it to close. Needless to say we could not have navigated all the negotiations, paperwork and stress without the help of Rebecca, she truly was a God send.

Really enjoyed working with Rebecca to buy our house. It was our first house and she walked us…read morethrough the process from searching for the "right fit home" to negotiating the price to signing and moving in. The biggest benefit is that she quickly returns calls and makes herself available to answer questions. Rebecca really is your teammate in the entire house buying/selling process. And she is very well connected in the community, knowing things sometimes before they are public. My wife's sister has used Rebecca's help before for multiple house purchases and loves her work. I highly recommend working with Rebecca Gore to buy and sell your house.