Josh was our party coordinator/assistant for my son's 3rd birthday party, and he was absolutely…read moreamazing! He went above and beyond to make sure everything ran smoothly and that we were able to truly enjoy the celebration. From helping with the setup of the party room to making sure everything was exactly to our liking, Josh was there every step of the way. He made sure the kids were having a great time and was so attentive throughout the entire party. And let me tell you--he wouldn't even let me throw away a piece of garbage, LOL! He kept reminding me that cleaning was not my job and that he would take care of everything. I definitely appreciated that because it allowed me to relax and enjoy my son's special day instead of worrying about the little things. Josh was incredibly patient, kind, friendly, and professional. His attention to detail and genuine willingness to help did not go unnoticed. Thank you so much, Josh! I truly appreciate everything you did to make my son's 3rd birthday celebration so special and stress-free. You provided exceptional customer service, and we are so grateful for you!

I've been bringing my daughter to Empire Adventure Park for about TWO YEARS. At one point we were…read morecoming almost every weekend, and I've stayed here plenty of times right up until their 10 PM closing. I have NEVER seen this place run the way it was on Saturday, August 22. We arrived around 7:45 PM and paid FULL PRICE, yet multiple attractions were already closed or had nobody working them. The bumper cars were closed, another attraction my daughter wanted to use had no employee operating it, and the attraction with the hanging seats was basically shut down. Parents were pushing their own children until an employee came over and told them it was closed for the night. There was also nobody properly directing the dodgeball area. Laser tag was closed as well, although I'm not sure if that was due to renovations. Then around 8-something I tried to get my daughter a slushy and was told that was closed too. The MAIN bathroom was closed, so everyone was being directed to the family bathroom, which was absolutely disgusting. What I don't understand is how you can advertise that you're open until 10 PM on a Saturday, charge families full admission, and then have multiple attractions and services unavailable more than TWO HOURS before closing. Their own website currently advertises Saturday hours until 10 PM and lists several of these attractions as part of admission. (Empire Adventure Park) I spoke to the manager on duty because there appeared to be plenty of employees around, yet so many areas either had no one working them or were already closed. I'm not a first-time customer who doesn't know how this place normally operates. I've been coming here for two years, which is exactly why this visit stood out so much. If customers are paying full price, the attractions included with that admission should be available during operating hours, or customers should be informed BEFORE paying that they will have limited access. I have already contacted upper management and requested an explanation and appropriate compensation. This was extremely disappointing, especially coming from a place we have enjoyed and supported for years.

love love love this place. my daughters 4th birthday party was amazing she absolutely loved it …read more. the staff was super helpful. Ron was a pleasure to work with and accommodated all my requests and then some! Adorable for girls and lots of fun for all! highly recommend for parties!

the staff was not very friendly and the parking was horrible when you are having kid parties the…read morestaff should be extremely friendly

My daughter attended a Bday party there. The theme was sweet and atmosphere fun for kids. However,…read morethe project was to paint a shirt and the staff didn't provide smocks or mention that the paint was permanent. Hence my daughter's new dress was completely ruined. When mentioning this, the staff said that they don't provide smocks and that one should know since it's a kid's party. I completely disagree. It is responsibly of the owner not to mention that the paint stains and not to provide smocks!

This was definitely a great place to celebrate our kid's birthday. It gives kids the opportunity to…read morehave fun with their friends on their special day and be artistically creative as well. The place is well managed and the staff go the extra mile to make things special. I also see that they have opened a number of locations so it's definitely very convenient across Long Island. Tons of activities are available to keep the fun going & this makes it different from the run of the mill birthday place. Would definitely recommend it if you are looking for a good venue!

I had the pleasure of celebrating my birthday here. My family used this venue before for a wedding…read moreafter party which led me to using the space again. Although I had a beautiful and enjoyable event, there were some cons that led me to rating my experience only with 3 stars. Being that the event was during the summer, between the humidity outside, dancing and the amount of people at the party (the venue was not over capacity by any means, for reference), it was extremely hot in the venue even though the ac was on (I was later told one of the Ac units were not working, after the two people I had setting up did inform the staff and they said the unit was in fact working when it wasn't) This also caused the floor to be very slippery which caused a few of my guests to fall just from walking around (a huge liability) I requested for this to be a stand up event but at the last minute, I was told the venue is given as is (tables out, chairs out etc.) and storage for the other furniture can not be requested last minute. The owner realized that I did mention the event would be a stand up event prior to the month of the event. The effort was made to remove some of the tables and chairs but upon arrival there were still some stacks of chairs in the corner. Although it was not a issue for me, it was brought to my attention by a few of my guests and I just wish the original request to have only a few chairs out, was able to be fulfilled. Lastly, I rented a cotton candy machine to use but unfortunately, once it was plugged in, the music turned off because supposedly too many things were plugged in on the same side of the venue so I was not able to use the machine, and it was a waste of money that could've been allocated to something else. On the other hand, there were a lot more pros. For one, the layout of the venue is perfect for a party. There is enough space for guests to move around without feeling like a pack of sardines. There was an attendant there for the later half of the booking and he was quick on his feet. When the power went out, he was able to get it back on within 5 minutes or so and also, when there was spill, he quickly got the mop for us upon request. The venue is very clean (the white walls are pure white). There is also a bar area and space at the front of the venue where food and drinks can be separate from the actual party. Lastly, although there was some miscommunication about minor details for the party, the owner of the venue was very responsive, kind, respectful and answered all of my questions without hesitation. I even was supposed to depart the venue exactly at 1 am in order to receive my security deposit back but I left at 1:11 am because one of the vendors did not come and pick up their equipment but we still cleaned up the venue and my security deposit was sent back to me by that morning and I do appreciate that very much. Overall, this is a great space to have your event. The location is easily accessible and it is very affordable for 8 hours of use. Just be sure that the inconveniences I mentioned will be resolved prior to booking your event.

I highly recommend Events in Bensonhurst…read more The manager Lauren is fantastic. the team really goes above and beyond to make the event memorable. the venue gifted me a personalized screen saver for my event.

if I cold rate it zero I definitely would. the worst experience. Extremely unprofessional promised…read moreI would get my deposit back and refused to give it back and gave me a hard time. I will never work with them again and I suggest no one else does as well. They will not give you the deposit and they consistently were unprofessional. The deliver man yelled at me over the phone about me not being outside to pick up and the entire time he was the one who did not look at the direction correctly and apologized. They also said they would come pick up yesterday and came today after multiple times of me trying to contact them and ask them what is going on.

I didn't go inside because I didn't have the chance, also we didn't act early enough to pre-order…read moreand have a Sesame Street-themed piñata for our daughter's first birthday party. But they were responsive when I called, and they filled up with helium all of the balloons I had my dad and brother-in-law bring in to them out of our Sesame Street-themed party supplies. For that, I'd give them 5 stars and also consider this place for my piñata and table and chair needs in the future.

We hosted a holiday themed joint birthday party for our sons (ages 4 and 1) in December and were so…read moreimpressed with the Twinkle Town party package. Kim and Gianna were amazing. The set up for the ornament and hot chocolate decorating was beautiful. They also entertained the kids with so many other fun activities involving games and music. It was the perfect party package. We would definitely book with Twinkle Town in the future and will gladly recommend to our friends!

awesome!!! will be using the again! the staff were sweethearts at the party and it was so easy to…read morebook. everyone was very professional and kind! highly recommend!!

The service here was great. Hassle free experience and straight to the point. I love the new…read morerenovations it was a bargain for what we paid for it quite honestly. Serena and Victoria were class A all the way. So glad we chose this location for my cousins Baby shower. We did have a little technical difficulty with the microphone but that did not change much of our experience. It was great times for our family. We are thankful.

Had my sons birthday party and Serena was amazing the price was right and she made me feel very…read morecomfortable the place was nice and clean and my son had a blast

Explained to them in email exactly where everything needed to go. Day of I wasn't even approached…read moreand their team came in and set everything up. Stress free and everyone loved the lounge furniture. Would do business with this company again. Ken T.

I called to book the basic package ($500.) listed on the website, and I was told that my party…read more"wouldn't pay" for them to do since they prefer larger tented venues and weddings. Awful.