I never leave reviews, but once in a blue moon I do business with a company that's so exceptional,…read moreand whose staff is so above and beyond that I find myself looking for outlets to let others know of my experience. This is the case with the people at Garden Island Properties. A week prior to our departure, we sadly had to cancel our travel to Kauai Island because our daughter was hospitalized. I had already paid in full for our three week rental (60 days prior to our departure date) and I did not purchase insurance. This could have been the end of the story because everyone had already been paid. But, the people at Garden Island Properties worked tirelessly to find another renter so we could recover some of our money. The humanity they showed, and the effort they made on our behalf has made me a loyal customer, and I plan to use them to help me with future rental properties going forth. I will also purchase travel insurance!

1 Star -- WARNING: This property management company will take your money and put your family at…read morerisk. We booked a week at Mele Kai (March 11-18) for two families, including kids, one of whom was celebrating a birthday on the island. Nearly $8,000. On March 10, with a massive Kona storm bearing down on Kauai, we reached out to Garden Island Properties to discuss our options. Our VRBO messages went unanswered. Our phone call went unanswered. When we finally got a text response, they told us the rain is what gives Kauai its nickname "The Garden Island" and suggested we bring "a flexible plan and rain gear." We weren't being difficult. We wrote back and told them we weren't opposed to being rained on -- our concern was flooding, loss of power, or being stuck on the island. I asked them directly: "Will my family be safe during this massive storm in your place?" Their response? They told us, "I don't mean to downplay the news coverage, but this is fairly typical winter weather for Kauai." They assured us the rental was "not located in a flood zone." Fairly typical winter weather. Not in a flood zone. Here's what actually happened: The Governor declared a STATE OF EMERGENCY. Roads in Poipu -- the exact neighborhood of this house -- were closed due to flooding. Ho'one Road and Ku'ai Road, right by this property, were shut down. The islands were hit with up to 44 inches of rain and 135-mph winds. Schools and government offices closed. Over 120,000 customers lost power across the state. Beaches were closed under brown water advisories warning of sewage overflow and hazardous bacteria. The Red Cross and Salvation Army mobilized relief efforts. Residents were evacuated into emergency shelters. So much for "fairly typical winter weather." So much for "not in a flood zone." And here's what makes it worse: the forecast they themselves included in their own message showed 90-100% chance of rain with thunderstorms and wind gusts up to 50 mph for EVERY SINGLE DAY of our trip. Their own evidence showed this was not typical. They sent it to us and still told us to come. We never made it to Kauai. We couldn't. It would have been dangerous and irresponsible to bring our families -- our kids -- into that situation. Garden Island Properties refused any refund. VRBO has been contacted twice by phone, was promised a resolution email both times, and as of this writing we've received nothing. $8,000. Gone. For a house we never stepped foot in, on an island we never reached, during a declared state of emergency that the property manager called "fairly typical." This is not a review about the weather. Nobody controls the weather. This is a review about a property management company that had every piece of information -- including their own forecast -- telling them this was a dangerous, historic storm, and they still chose to encourage a family with children to fly into it rather than do the right thing. I asked them point blank if my family would be safe. They couldn't even answer the question. They chose profit over safety. Period. If you are considering booking with Garden Island Properties, understand this: when things go wrong -- and in Hawaii, weather can go very wrong -- this company will not have your back. They will take your money, send you a canned aloha, and wish you luck.

We thoroughly enjoyed our stay at the guest house. By location is secluded and away from the…read morehustle and bustle of the city. The house was clean the a/c works well and it had all of the amenities we needed. We have stayed at the river house with friends before and we brought friends to stay at the guest house this trip. We will definitely be back. They provide you with great suggestions of where to eat and things to do. I would definitely recommend this place to family and friends.

Can't disagree with the good/great reviews previously made. This is the best vacation house we've…read moreever stayed, and we would like to definitely visit there again. The owner is amazing. The house, the backyard, the river, surrounding area, beaches and downtown Hanalei ... everything is amazing. We wanted to keep this secret but it is more important for us to help Mark continue his business so we can visit there again in the near future. P.S. We had a "visit" by a small harmless lizard/gecko who probably eats mosquitos and flies, and we loved it.

We rented 2-109 for at the cliffs at 3811 Edwards Road…read morePrinceville Hawaii For a week the place was dirty blinds falling apart no dishwasher soap bid bad spots on the carpet in the living room they left a note telling us the dryer was not working properly but never sent anybody to fix it the week we were there the master bathroom shower and tub facets don't work and the vent above the shower is dirty around both toilets it was disgusting and nobody cleaned the hair traps in the bathrooms in a while yes we stayed there because we didn't have the money to move and surprise they never returned my calls, but the topper of all toppers was the fact that on Monday morning at 7 o'clock workers, above me with their tools, sawing and making lots of noise and doing this and doing that because they're are redoing the properties above me and we had that for the last three days with no response from the owners or the rental company I'm a bit upset because every morning I had to get up early on my vacation whether I wanted to or not When I drilled people of why I was not notified I was told that owners and rentals companies were asked not to rent in building 2 because work was being done but what a surprise they rented . I would never use this company again they don't care after they get the money. Thank you Marsha 2-109 the cliffs

My first visit to this beautiful island of Kauai. Rented a condo from this amazing establishment…read moreand I have been very impressed. They are very friendly and professional. They left my keys and welcome packet at my car rental so that when I picked up my car, I was ready to come "home" for the week The property itself at Nihilani Condos, Princeville, had a Bali Hai View, garage, 3 bedrooms and just a beautiful grounds. The entire experience was excellent. Will use Kauai Vacation Rentals again during our next visit

My wife and I rented a small house on Anini Beach at the north end of Kauai. The place was clean,…read morewith a well-equipped kitchen and within a stone's throw of the water. If you're looking for a getaway place away from tourist traffic, but with paved road access to the main routes, this is the place for you. The constant but soft sound of the surf, and the incredible sky at night when there are no clouds -- the only drawback is that you'll hate to leave this place.

My brother and his wife rented a home on Anini Beach in Kauai and used Serenity Vacation Rentals…read more My husband and I rented a home a few doors down but used Kauai Vacation Rentals. I am writing this review because the service both my brother and I received from Therese at Serenity was awesome! My brothers home rental was clean, well stocked, great location and priced right! The property manager was extremely helpful and friendly and went out of her way to make sure that our family had everything they needed for a great stay. My husband and I had rented a much more expensive home through Kauai Vacation Rentals. To contrast, our rental was not cleaned, the yard was overgrown, no beach chairs, umbrellas or beach toys were available. There were not enough towels, electricity was turned off in one of the master bedrooms and it was clear when we arrived that they were not expecting us even though we had booked the place 9 months earlier! I would return to Anini Beach in a minute, but I would only use Serenity Vacation Homes to book our home rental. You will love the location, the setting and the amenities offered! You will also appreciate the service you receive from Serenity.

Got me the best list of things to do and companies to use highly suggest!!! Located in the best…read moreshopping better you can't miss it

A lovely little booth with all the attractions we were wishing for in one place Larraine was so…read morehelpful finding us exactly what we were looking for. We ended up booking only 2 activities as we had such little time on the island. We did the Princeville helicopter ride and horseback riding...such incredible experiences!! We especially loved the helicopter, highly recommend :)

We recently stayed at the most beautiful home just an 8 minute walk from Poipu Beach. There were 9…read moreof us and I don't think we could have found a better home for our family. It was gorgeous, clean and well-stocked with beach supplies. The communication with Princeville Vacation Rentals was top-notch! I planned this trip for almost a year and I was always impressed by PVR. Whenever I had a question, they were quick to respond. All communication was done via email before our stay and went smoothly. Not long before our trip, I requested to add one more days stay and it was no problem at all. The check in process upon arrival was easy thanks to the directions provided. When we left the home after vacation, my Husband learned that he had left his wedding ring at the home. He was on the flight home when he realized it. PVR went above and beyond to locate his ring and return it to us! I can't tell you how grateful we are to the staff and housekeeping of PVR. The next time that we visit Kauai, we will most certainly rent a home from PVR again. Kari & Jeff H

We stayed in unit N27B. The pictures do not do this condo justice. Clean and updated with beautiful…read moreviews in a beautiful neighborhood. Hosts were extremely responsive and helpful when needed.

Pane Road Hale review. Everything went well with our rental…read morewith Kauai Vacation rentals. As for our rental it was very nice. Old with a very outdated kitchen but is was perfect for a family of 5 including older kids. It was close enough to the beach to walk and there were plenty of chairs and boogie boards in the garage. The one thing I liked most was the openness of the house and there was a nice breeze all day and night. - If you're not fussy and looking for a convienient location at a value, this rental will work for you. - Chickens wake up early and will be in your backyard.

BEWARE OF KAUAI VACATION RENTALS. To all Contractors and…read moreCustomers. We are a Hawaiian family here in Kauai and we run a Full Service Company. Throughout the years our experiences with Kauai Vacation Rentals has been horrible. We have received threats even due to the policies of sone Resorts on Island to which Do Not Allow Contractors on site after 6 P.M.. they have pushed to have emergency rates removed and discounts given when work performed. Not to mention the repairs we are asked to stop in order to have a Handyman finish for cost efficiency.They continue to be unprofessional and lack of empathy for the ones striving to go above and beyond for Customers.

We have been here less than 24 hours. This is what we walked into, termite invasion, broken oven…read moredoor, unusable bathtub, broken smoke detector that has not been replaced. The termite larva has found it's way into our towels and luggage. Maintenance & management claim they know nothing about these issues and apparently are not concerned. Do yourself a favor and steer clear of this resort. UPDATE- We left after 1 night and management agreed to refund us for 6 nights. When all their fees were added up it cost us $767 for 1 night in this dump. Our total cost for a week was going to be $2400 (sounded like a good deal) but then we arrived and were horrified at the conditions.

Very nice place! Owners are awesome and easy to work with. Beautiful area, conveniently located…read more Highly recommend!