I been going here for almost 20 years, best price, they care and understand your needs year around…read more We went to other places, but we always come back and will never go anywhere else again. Elaine is the best.

Thomas A. Ferraro, Jr. Tax preparation service in…read moreGates-North Gates, New York, New York Address: 1320 Buffalo Rd #109, Rochester, NY 14624 Phone: (585) 235-7730 I have been a client for over five years with several referred clients. Upon filing taxes this year, I asked my tax prep if I can include my private daycare. She was not sure and advised me "probably not". Since she is newer and I did not feel confident in her answer, after filing, I did my own research and found I was able to claim it. I called back the office and she mentioned she did not say that (false) and they were going to charge me more to amend. I was upset bc it was their mistake to begin with. Needless to say, the owner Tom got on the phone and mistaken me for another client and said he is doing me a favor by giving me a discount, was RUDE and hung up on me without advising how to help me. I can't believe how unprofessional he was! Not only did I pay for my taxes to be prepared but they did them incorrectly and also will not disclose my personal tax info to me. I tried calling back and the receptionist hung up on me. They have my federal documents. Isn't this against the law?? I am also contacting the IRS to do a complaint as well. He thought I was someone else- didn't let me talk- cursed me out and has my documents and hung up on me and his staff. He needs to be reported to IRS- and SHUT DOWN.