Very best.. very professional,one of the best moves I made. highly recommend. The staff is number…read moreone. they care about clients. have been with them since06. no regrets.. NoelHeaton.

From the owner: Accounting, Tax Preparation, Payroll Services, Pension Administrators, Trustee Services, Executor…read moreServices, Business Strategic Planning, Tax Planning, Real Estate Services, Wealth Preservation, Accounts Receivable, Accounts Payable, Office Automation We serve all entities, Individuals, Partnerships, LLC's, Corporation, Estates and Trusts

I can't say enough good things about Optima Benefits & Payroll. As a small business owner, they…read morehave been a lifeline for our company, Optimum Influence Media. A couple of years ago, we had a few issues due to our old CPA filing our taxes under the wrong FEIN number. During that time, I worked closely with Sheril Damelio to resolve these issues. Not only did Sheril take the extra time to help me understand what was going on, but she also made it a priority to check in with me and ensure these issues never happen again. She was a godsend. As our company has grown, we have taken advantage of the HR resources that Optima offers, and we have been extremely satisfied. Sheril answered all of my questions and even guided me through signing into specific portals, utilizing tools, and exploring other opportunities to support our business. More recently, I have been working with Kathy Freeman, who is exceptional. She is always timely with her responses, and I feel confident knowing she is handling our payroll. If you are a business owner in the Rochester area, I highly recommend utilizing services from Optima. They are second to none in our community, and we are so lucky to have them! Thank you all.

Would not recommend to small businesses or NEW buisness. We set up service with only 1 employee and…read moreafter only a couple months we felt it wasnt working in our benifit to pay for such a service and called to cancel payroll service with them completley. I believe this was done in 2017. From then on our buisness had gone through a change of management and more importantly we were trying to find our way as new buisness owners during a pandemic with little resources to no help. While going through bank statements for tax purposes we came across Optima Benifits every few months for different charges. When looking more into it we were still being charged every quarter for the last 7YEARS for a service that we thought we canceled. The charges started at $21 when we signed up and continued to increase every year... $75 to 78.50 to 83 to 100 and a few random higher ones. When going back to look at our contract a few things were done wrong on both ends but getting in touch with them was not the easiest processes when the found out why we were calling. On our end apparently we were supposed to send them written notification to terminate service after verbal communication which for wjatever reason we failed to do.... for the 7 years inbetween we DID NOT recieve any sort of emails, phone calls or written letters regarding any type of service they have provided us. We never not even once received any documents from them not even for annual taxes! So im not sure what we were even being charged for. We no longer had any paid employees to which we would need a payroll. This is a family owned buisness. All under 1 roof family buisness! So yes we should have caught this much sooner and we learned our lesson the hard way. On the other hand what type of moral ethics does a company have to charge anyone for a service they clearly not providing? In the end we learned a tough lesson and that is to not trust anyone with just there word... always read the fine print and reread btwn the lines and most importantly follow up and dnt just take them at there word.

one great company to deal with. courteous, friendly and, most, professional. i have, and will…read morecontinue to recommend them, highly.

From the owner: PayIt Payroll is a high-quality, family operated business based in Rochester, NY. We are dedicated…read moreto providing prudent services and financial advice to families and businesses. We strive to build and maintain long-lasting business relationships. The Klee Group knows that both businesses and individuals can achieve their goals by taking sensible steps. We can eliminate the weekly hassle of payroll for your firm by managing this responsibility for you with professionalism, confidence and honesty. You may be new to our firm, or an existing client exploring our payroll services. We pledge to provide you with timely, accurate information and follow through. As your business partner, we understand your need to save time and we will work with you to find effective solutions for your business needs. Please feel free to contact us for additional information about PayIt Payroll and the umbrella of other services we offer.

BEWARE!!!!!!!!! If I…read morecould give them zero stars, I absolutely would. I have tried to cancel this account with multiple people from the company as well as filling out the cancellation form and they are still charging me $60 a month to "hold the account" even though we have closed our business.

What an absolute piece of crap company. If you're looking for a reliable payroll company, DO BOT…read moreUSE THESE GUYS. Their customer service is non-existent and their services in general are way below expectations. Read the other reviews. Save yourself a HUGE headache and use ANYONE ELSE but payroll/paychex. If zero stars was available, that's what they would get.

Because of the very rude woman at the front desk I'd advise against doing any business here. No…read more"Hello" or "May I help you".. Just an overwhelming sense of her not wanting to be there. I would suggest H&R Block in Northgate Plaza where I was greeted with smiles.

Unimpressed walking into the office to the window. Spoken to rudely, which makes me disappointed…read moresince the phone call I made on Friday, whomever answered, was extremely professional, and fun. Customer service is extremely important.

My CPA of ten years recently retired, so I went searching for a replacement in the area that would…read morebe convenient to where I live in Irondequoit. I found Ryan on the Better Business Bureau web site and gave him a call. I met with him the very next day and found him to be very professional, personable ,soft-spoken and down to earth. He's a great communicator and a great listener. He quoted me a very fair fee for preparing my NYS and federal tax returns and estimated they would be ready in two weeks. I week later, they were ready and Ryan took the time to review everything with me, answered all my questions and gave me some good advice on adjusting my withholdings for this year. I highly recommend Ryan without any reservation.