Seems like my main complaint is very similar to others....the cookies are good. But I brought my toddler here a few weeks ago and there was no one else in the store. It was mid afternoon and from what I could see one employee working. She was in the back when we walked in, and she didn't acknowledge us or anything. It was several minutes until she walked up to the register and stood there. Again, didn't acknowledge us or even look at us, I wasn't sure if she was ready to take our order or not, but I went up and ordered. She didn't say anything. Seemed to be completely annoyed that we were even there (we only ordered 2 cookies). She walked off to bag our order before I paid then handed me the cookies and walked to the back. I'm sure people have off days or maybe have some things going on, but at least acknowledging your customers and saying "hi"and/or "thank you" would be better for your business. read more

Got a craving for a cookie. Insomnia Cookies, although a chain, has some outstanding, fresh, warm, and simple cookies. Some places nowadays think that you need to put 14 items on top of a cookie or make it something it's not. It's a cookie. It's not an assembly line. Insomnia hits the classics like snickerdoodle and chocolate chip. And they do it well. My personal fav is the mint chocolate chip. It is a chocolate based dough with a goodly amount of chip and mint. A warm and refreshing cookie for that afternoon work day break. Want to spice it up? Make it an ice cream sandwich with their decent selection of hand dipped ice cream. And get some cookies to take home. While they're a little pricey, no one will complain. read more

Bad customer service, the lady helping us rudely asked us to be quite, and had headphones the whole time while taking our order.

Can cookies be too delicious and tempting? If they are insomnia cookies, the answer is yes. And you can get them delivered to your front door. read more

The cookies were okay, if not a little pricy. My main issue came from the employee helping me yesterday. She was exceptionally rude and treated me like an idiot because she rung up the wrong thing. Normally I wouldn't care if there was a misunderstanding and I'd be the first to assume it was my mistake but as someone who works in a service position, you should never treat your customers like that. read more

This is the short version. The detailed version with video has been sent to Insomnia Cookies corporate, Krispy Kreme corporate (parent company of Insomnia Cookies), and JAB Holding Company (owner of Krispy Kreme and Insomnia). When I placed the order, we were told by Cameron, the manager, that it would be a 15 minute wait. No problem - we can wait 15 minutes. The cookies took 45 minutes. When I asked Cameron about the discrepancy, he said four times "It's not my problem" (I have this on the video that has been sent to Insomnia, KK, and JAB). I think it will be Cameron's problem very soon. read more

Insomnia Cookies - Cameron - Mr. "It's not my problem" - Desserts Near Me - Muncie, Indiana

This location is pretty good, the parking is a little weird as it's in the back by Jimmy John's. I haven't had an issue with anything and of course it's by a college campus so they're open late, major plus for me. Their cookies are standard I've gotten some here in Muncie and I've gotten some in broad ripple and they're very comparable. Pro tip: download the app for the rewards program & screenshot the reward barcode scanner (it's much easier when it comes time to scan). read more

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We come here often since our daughter is a study at Ball State, and we take cookies home with us each time we are here. However, two weeks ago, I went looking to get gluten free cookies that they have been advertising for more than a month I was told they don't have anything gluten free, only vegan. My daughter went with a group of friends two days ago and they ordered the gluten free cookies and they got them. So today, when we came on campus for an event, I went in again to get some, the same girl from my first visit told me once again they only have vegan and don't have any gluten free. I asked both times if they were out and she said no, we never had it. Why advertise if you don't have it and if you do, you need to educate your staff on your products and on basic hospitality as she was not very pleasant. read more

What a let down.. not one but TWO nights in a row I can't get any cookies from this location...It's 1130 at night and this location is NOT open. On the door it says open til 3am, Yelp, and Apple til 1am yet again it is not open? No where is there a "help wanted" sign or a paper in the door apologizing about being short staffed so clearly this is a poorly ran franchise that does not care at all how it represents its company. Don't expect to get any late night cookies from this location because they can't even keep anyone working long enough for that to be possible. To the franchise owner of this location you should probably just retire. And to the cooperate insomniac cookies I would be embarrassed to have this franchise owner representing you. Not sure who will see this so here's a response for either one of you. read more

Just delivered a raw cookie cake..... There is also no way to call them about issues without talking to the main corporate office

Warmed up cookies in various flavors- usually a seasonal special like lemon white chocolate chip plus the usual oatmeal raisin, choc chip, double chocolate, snickerdoodle, peanut butter, etc. Also have decent approximately deck of cards-sized brownies which are soft when they warm them and fudgy with an even mix of dry and moist for $3.25. 6-pack of very soft flavorful cookies which are about deck of card size each as well goes for $10 so nothing cheap here. They also sell ice cream and plastic bottles of milk. read more

I heard about this "amazing" cookie shop that supposedly has like the best tasting cookies you have ever put in your face. Well, me thinks not. The shop is a small little place and a bunch of college kids were in there just hanging around. Kind of expected since it is a college town. The store front really is nothing special, but I did not travel all the way from Ohio just to check out the store. I would also mention the bathroom was not clean and there were no paper towels to clean your hands after using the facility. So my friend and I walk up to the counter to place an order; we were the only two people in line and the checkout girl was behind the counter messing with some cookie dough. We stood there for a solid five minutes while she played with this cookie dough and wrote little notes about the crap under the counter. You would think that when a customer is standing there ready to place an order, you would be more attentive and get the order going. Nope, not this chick, she could have cared less who was standing inline. Well after the girl was done farting around, she figured she might as well help these morons that are standing in front of her for the last five minutes that don't seem to be going away that won't stop annoying her; she takes our order. We get the six pack which consisted of two white chocolate macadamia nut, two peanut butter, and two snicker doodle. I would like to point out that six cookies cost $9.53! For that kind of money, you are saying you have a really fine product and the quality of that product justifies the cost. Sadly, this is not true. We ate the cookies and they had a very distinct Crisco taste to them. The cookies were soft and moist but the back end flavor ruined the whole experience. Honestly, the cookies I have gotten at Meijer's tasted better than what we got from this shop. I know for a fact that I can make better cookies than this at home. I'm even willing to bet that the cookie dough that comes in the plastic tubes from Toll House at the grocery store will taste better. I was disappointed from the whole experience. The build-up from word of mouth certainly did not justify the drive to get to this place. My final assessment: This business was started by a college kid and is marketed mostly to college kids that have not developed any kind of sense of taste. So for them, these are great cookies and they are spending Mommies and Daddies money anyway, so why do they care. Save your gas money and your time and just go to your local grocery store and buy the cookies from them. You will save yourself a truck load of cash and get a better product and I can guarantee the girl checking you out will be more attentive to you and a whole lot more friendly. read more

Why isn't zero stars an option? This has no bearing on the quality of the cookies but one should note, if you want quality customer service, you are not going to be getting it from Insomnia Cookies. Ordered cookies and milk to surprise my freshman at Ball State for Valentine's Day and was disappointed to learn that he didn't get the milk with the cookies. Being that it was Valentine's Day the phone lines were jammed and I couldn't get a representative on the line to save my life. Called the next morning and held another 15 minutes to get a representative that could care less that they messed up the order or had zero interest In rectifying it. There are thousands of companies I can choose to have something delivered, thought this one was clever but they can go to bed, they suck. read more

I love their cookies, however the last time I went in the employee that took care of us said almost no words and zero hint of a smile. It wasn't that late, maybe around 10pm, there were no other customers. I'm not always in a good mood at work either, but customer service is important. read more

These cookies taking me back to my ball state days! Miss being in muncie! Could not wait to get my hands on some of these cookies! I do hate that the campus looks so dead due to covid-19 however! The boxes are big enough to take to a small village! no pun intended to "the village" great when they are warm and when you are a little induced! read more

10/10 doesn't get any better. Fresh warm cookiess every time. && if you're feelin extra snacky get a little ice cream on the side.

Buyer beware. The cookies are great, don't get me wrong. But I always seem to have problems ordering, and they try to overcharge me for things that are minor because (I assume, based on the time I order) they assume I am drunk. The first time, they took my order, and then called me to verify and asked a trivial question about upgrading my ice cream. I didn't want to. Fine, I don't care. Tonight, they called me back to verify my order (placed online) and told me, "we have an order for brownies...and...walnuts? Or something? Do you still want it?" I said yes. They delivered my "Brownie a la mode" without the damned ice cream. Because they ran out. They didn't call me to say they were out of ice cream. They called to say "do you still want your order?" Them charged me full price - of the order with ice cream - and delivered only a brownie. And the receipt stated a la mode. It's trivial. It's only $2. But, they knew they had no ice cream. And they attempted to charge me for it anyhow. I spent 20 minutes on the phone trying to correct it, and the local store tried to claim they warned me, and that somehow I "chose" to pay for the ice cream, even though they didn't have any. That's a full on, illegal, scam. And most (drunk college kids) people won't report it. Don't let them get away with it. I tried to file with Better Business Bureau, but the Muncie store is not listed. This is shady practice, and if it is commonplace, it needs attention. So beware. If they seem like they're trying to rip you off....they probably are. And let people know it's happening. read more

Let me just say, Insomnia Cookies are the bomb. They are a little over a dollar for their regular cookies, but I definitely recommend paying $14 to get a dozen. I would recommend trying their chocolate peanut butter cookies or their snicker doodles! The cookies are just so good! They are super gooey and they just melt in your mouth. They are also open til 3am which makes it easier to get too- especially if you're at Ball State. The customer service is also really good! They were friendly and got me my cookies right away. Very quick service! I definitely recommend Insomnia if you haven't been there before. This was my first time, and I will absolutely be going back! read more

The safety measures taken here are atrocious and hypocritical. There's a sign that requires masks, but through their glass windows you *literally* see them preparing and breathing all over the cookies, no masks, wiping their sweat and faces, and continuing without sanitizing. The reason was "it gets hot in here". Sure, I get that, I work in food service, but it's unsafe. Gross. Seeing this made us change our minds, not to mention the fact we were waiting an extra 30 minutes than told. At 9:45 it was "we're bringing them out now"... suddenly it's 10:15. Have had good experiences before here but they seem to not know what they're doing at all anymore and are uninterested in performing (safe) quality service anymore. read more

amazing cookies. they melt in your mouth. the vegan cookies are good also (wanted to try the difference) . service was amazing and it smells so good in there. definitely coming back read more

DO NOT ORDER FROM THEM!!!! sent a delivery to my son and they have no idea where it is. I called them and they never returned my call. I called back to their national number and said we can send you another order out but you are going to have to wait a couple of hours. It was going to be midnight before it got there. What is the point of having a delivery time for warm cookies if it takes them two hours after their delivery time to get it there and then they can't even check the address to see if they delivered it to the right place. read more

My girlfriend and I stumbled upon this location site seeing in the area. Stopped in and had a chocolate chip cookie and it was soft and delicious. Very small location but the gentleman behind the counter was friendly enough. Stop in and have a cookie and some milk, it's worth it! read more

This place was highly recommended by the IU Ball ICU nurses, PT staff and MY nephew. So we knew we were getting some good stuff. We got a half dozen. Meh. Sure it was warm and gooey - but the white chocolate macadamia nut and snickerdoodle cookies were way, way underdone. Doughy, undercooked. The double chocolate chocolate fudge cookies were incredible! The mint chocolate chip were OK but couldn't overcome the undercooked ones. Probably won't win a return visit for me. Save your money BSU peeps - buy your favorite Grandma's or Subway cookie pack and nuke it for 12 seconds. read more

OVERALL AMAZING!!! Amazing cookies, amazing staff, amazing hours, amazing waiting time, everything. Cookies are always warm and delicious. This location has very caring employees and they are always willing to recommend their favorite cookie if you don't know what to get! Definitely coming back with all my friends. read more

Great cookies and ice cream cookie sandwiches. Only downfall (and reason it is giving one less star) is a bit pricey for a cookie (especially the deluxe styled cookies) but well worth it once that warm goodness is tasted. Some nights can be quite a busy wait. read more

We visited the Muncie store last night after a friends birthday dinner. First, the girl behind the counter was not friendly at all. It seemed it was literally all she could take to be there. The cookies were hard and not warm. Arent they supposed to be warm? The biggest thing was that the restroom had a sign posted that said "out of order." Two of us had to go, but it was clearly not useable. Then, a delivery driver came in, got out a key, unlocked the bathroom door and used the restroom. When he came out, he locked it back up and went back to work. If you are going to offer seating in a food establishment, dont you have to have a useable restroom? Either way, thats just not right for the customer. Probably wont go back. read more

The cookies are good, but I have NEVER seen such a lack of respect towards customers. Employees and managers won't hesitate to leave you standing at the register for nearly 5 minutes in silence while they finish up whatever it is that is more important. Delivery drivers won't touch anything besides a cell phone in between their deliveries. But once you finally manage to order your cookies, after reselecting because something is unavailable, you will have to wait for someone to get around to filling your order. Upon ordering delivery, not wanting to have to deal with the lazy attitudes received when going in, my order of one brownie, two cookies, and a bin of ice cream, showed up with just two cookies. Customer support was the first insomnia cookies employee to give a single care about my experience, but having paid cash and just wanting a refund I found myself headed back to this dreadful store. The manager of the shift told me that she filled the order HERSELF, and that I MUST have lied about not receiving my brownie. After getting my money refunded I told myself I would never return again. read more

The cookies are great and I love how late the store stays open! Each experience has been wonderful and the people at the store really seem to enjoy their jobs. My roommates and I love to order a late night snack and Insomnia is our number one choice. The cookies are always warm and gooey and the prices aren't too bad either! Would recommend this bakery to any cookie enthusiast and late night snacker. read more

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Let me set the scene for you. It was 11:32 on a Sunday night, the football games were over and i was getting ready for bed. As i finally lay down it hits, the most intense hunger attack i have ever had. I needed sweets, so i ran to the kitchen and boom. All out. I downloaded the insomnia cookie application as one of my friends had recommended and with in minutes i had picked out 12 cookies that were on there way. I not only got them in 12 minuets, i got them while they were still hot. Im not trying to be dramatic but these cookies saved my life. I would highly recommend these cookies to anyone who is breathing, literally anyone. My name is cohen and thank you for coming to my ted talk. read more

Great cookies, but are always very late. Don't seem to care that they are late. Called them several times and they get shitty with me. Obviously don't care about customer service. read more

I waited well over an hour past the delivery time for an order. I called them. They said they would redeliver. They did not. I called again. Finally they delivered. As they drove away, I found that my order was incomplete. I wasted two hours of my life on this garbage. read more

Omg, a late night cookie store?!?! Hell, yes! These should be in every college town or just every where! And they deliver? The cookies were amazing and soft on the inside, nice crispness on the edges. Served warm and still even good the next day. Peanut Butter was my favorite, but the double chocolate mint was right there after. read more

Ordered a cookie cake two days ago to be delivered to my friends at 2:30pm on Valentine's Day. It is now 11:07 and still not cookie. Can't get ahold of customer service. Can't even review the product because I don't HAVE IT. Horrible experience. read more

Their cookies are okay but the employees and their supervisors are unprofessional and rude. They do not follow up with their word. I do not care how good the product is. It is how well you treat your customers and care for them. NEVER again am I buying from them. I wasted my money. read more

BUYERS BEWARE! My wife placed an online order on Friday for delivery of a dozen cookies. She even left a $2.00 tip for the delivery person. The order was to be delivered the following day by 1:00 PM. The cookies were intended to be a Valentines Day surprise for our student at Ball State University. Around 3:00 pm my wife finally called our son, ruining what she hoped would be a surprise, and found that nothing had been delivered. We checked the "Cookie Tracker" on the web site, and it showed that the order had been delivered. I called customer service and explained the situation. The girl that took my call after 15 minutes stated that there were no notes on the order. She then asked, "Your son claims he never received the cookies?" I was a bit offended by her insinuation that my son was lying, but simply stated, "He did NOT get the order." She had me verify the address of the dorm and my son's cell phone number. Both were correct. She said she was calling the store and having them deliver the order within the next 30 to 40 minutes. She did apologize and emailed us a coupon for 3 free cookies on our next order. I called my son on his cell phone told him they would be delivering the cookies in the next 1/2 hour. He decided to wait in the lobby for the delivery. After waiting over an hour, he called and let me know that he never got a call, nothing had been delivered, and he was giving up and going back up to his room. I called Insomnia and explained the situation again. The guy that answered the phone said he was calling the store and put me on hold. When he came back on the line, he asked if I wanted them to deliver the cookies, offering no explanation as to why they still hadn't been delivered. Then he offered me another coupon for 3 free cookies. By that time I'd had enough. I explained that I wasn't interested in any free cookies since they couldn't even deliver the ones that I had paid for. I told him to just cancel the order and refund the money. Not even hesitating, he said he would process the refund and that it would take 3 to 5 days to process. I thanked him and hung up. About two hours later, I received an email from Insomnia that read, "Whoops! We have a problem!" asking me to call customer service. I called and gave the original order number again and explained that I canceled the order. The girl called the store and came back to tell me that the Store had called my son's cell and never got an answer. I explained that regardless of whatever story the store had told her, my son had waited in the lobby of the dorm for over an hour and had not gotten any calls nor received the delivery. She said that she didn't show the order was cancelled, but would now cancel it, again offering free cookies. I respectfully declined, resolving that I would never place another order with this company. Hopefully this review has helped you come to the same conclusion. read more

I was in town for a tournament, and Insomnia was recommended by a local. The cookies were good (I shared a white chocolate macadamia and a double chocolate mint) and were served warm. I don't know that they were particularly special, but still good nonetheless. However, we were served by an especially unfriendly male worker. This was probably the biggest turn off of our visit. I'm not one to be extremely talkative but this guy was very standoffish. read more