We (2 people) had a 3:00 appt scheduled and upon arrival we were told to lay down on the table …read more We waited for 10 minutes when a man came up and said it would be 5 minutes . 20 minutes later we sat there waiting not to see another person ever after that . Finally left w/out massage or any person to speak with it . It's like he was hiding in the back room . Totally disappointing. We will never go back again . It's sad that they couldn't even tell us what was going on and why we waited so long . We're sorry we wasted so much time waiting honestly. DON'T WASTE YOUR TIME WITH THIS AWFUL BUSINESS.

I had an hour appointment for my sore back from driving all day. He worked on the side that wasn't…read morebothering me for a half hour; however, when it was time to do the side that was bothering me, they had a walk-in customer and the lady came back and said that it was my first visit so they would only do 30 minutes. I told her he hadn't touched the side that was bothering me and she said something to him and he rubbed a bit on the other side, and she said it was time to go. It was to be $50.00 for an hour, and she charged me $44.00 for the half hour, and I signed the charge. She said I forgot the tip, so I put a dollar but wish I had thought to put .25 as I was angry. My wife goes there, but I will never set foot in the place again because they have no idea what customer service is, nor do they practice first-come, first-served. The new customer even said that she was not in a hurry. I got zero benefit from spending $45.00.

I can say my massage was wonderful and I will be back on a regular. The man that's did my massage…read morewas great, he hit every spot that was bothering me. I can't wait to get back there.

It's not your usual spa-like experience, but dang, it was indeed a great massage. And they're very…read morefriendly. Highly recommend!

Me & my wife booked a couples massage with Opulence to celebrate our 1st anniversary & my 33rd…read morebirthday. Adrienne & Briar were amazing!! So professional and attentive.. That was one of the best experiences ever! I highly recommend booking with them. I can't wait to go back!!

Dee is amazing! This was my first experience with massage and it was fantastic…read more I debated for a while on whether to give massage a try for my neck and shoulder. After seeking medical help, tried home remedies and even thinking about voodoo, I decided to give massage a try first. Opulence is in a office building and from the outside doesn't look like much. Once inside though it opens to a fragrant waiting room filled with soothing sounds. The room has a massage table in the middle with a little chair and table for personal items and to help change out of clothes. Dee cares about your comfort while still providing an excellent massage. She has made me a fan of massage and I plan on going back!

What an AMAZING experience!!! The amount of concern, kindness, and excellent customer service I…read morehave not received in many years. My visit today gave me hope in humanity. The GM, Gwen, showed a level of leadership the world is missing out on; she is simply wonderful! Besides the bar none customer service, the facility is gorgeous; clean, and peaceful. Thank you for today! I'll be back. Jo Davis

What a wonderful experience I had with Bonnie my assigned massage therapist. 90 minute full body…read moremassage is just what I needed while traveling for work. Work hard but we need to remember to pamper ourselves as well. This location is clean, all of the staff is very friendly and accommodating. Ambiance was a 10 out of 10. Thank you to the staff for a great morning start.

Can I just start off with saying my hair looks amazing?! Lexi worked hair magic on my hair! I went…read morein with dead, bronzed tinted hair. I came out with way better than I expected! 11 out of 10 review! You have to go see her!!!

So friendly and welcoming. Extremely clean and safe…read more GREAT amenities in the rest of the club for spa visitors!

The year before last my Mom gifted me a gift card for a massage at In Great Hands, here in…read moreCollierville. Rita is the Owner. I booked my appointment online and took a screenshot of the confirmation. I got ready for my appointment, walked up there from my home and waited in the lobby. 10 minutes after my scheduled appointment time, I checked the inside door and the sign said, session in progress. So I walked outside around the building and outside door sign said closed. I started walking home and called the number listed on the site, and Rita answered. I stated who I was and that had an appointment. She informed me there were no Bookings that day. I said I had a confirmation ss and that I was a little upset. As soon as I said I was upset, Rita promptly hung up in my face!! After calling back, sending text with no response, I finally stated that after being so unprofessional that I would just like my Mother refunded so I could go somewhere else. After that, Rita called me back, requesting we start over, that she would love to work on me. I decided I would let some time pass and try to make an appointment at a later time. Sometime later Lee is added to the team and my card was about to expire so I made an appointment and saw Lee. My Google review on Lee is public and he is no longer listed on the " In Great Hands" Website. Fast forward to last week. I make an appointment for 11:15a on Friday. Rita texts me the day of my appointment at 9:29a asking if I can reschedule, to the following day at 11:45a. She had a procedure done the previous day and was still unable to drive. Can I come in on the weekend? Ok, I already had Sunday off per my request. So I fit the New appointment in for Sunday at 3:00. She asked for a booking time because I was showing up early, 2:45p great, confirmed. No apology offered but said she would take 20% off for my inconvience. Ok, thank you I said, sounds good. So we get to today, Sunday, I'm in church for second service and I receive a text 1:42p saying my appointment was canceled an email, sent at 1:43, saying the same. No apology, no explanation. So I got up and went outside to call to find out what was going on, no answer. I called and called then the phone was shut off or I was blocked. I left a voicemail stated that my appointment was canceled, I was trying to out why etc. I then went to the fb page ( messenger showed the account for IGH was active). After saying how unprofessional this was, that I was outside trying to find out something and was anyone going to get back with me before I left this google review, I received this response " Please stop! We are in the emergency room!" My response " I understand things happen. Life is a struggle. However canceling on me an hour before my appointment with no explanation is not ok. I am done with this business and also be leaving a very detailed description of EACH interaction. Have a blessed day! If you're like me and don't have extra money but when you do, you Love to treat yourself, Please go anywhere but In Great Hands to see RITA!!!!!! THREE let downs in a row is too much for me! Especially when I'm in Pain!!!! Life happens BUT what matters is how it's handled and this is an overall bad experience for me from a business I really loved when Stephanie was the owner!!!!! ALSO STILL NO APOLOGY FOR BEING SO UNPROFESSIONAL!!!!!!!

From the owner: At In Great Hands we offer Swedish Massage, Prenatal, Reflexology, Hot Stone Therapy, Sinus and…read moreLymphatic Drainage therapies. Expertise of 35 years of nursing and in addition to LMT Licensing.

Shawn is an awesome massage therapist. I have had migraine headaches for years and travel for work…read moreduring the year. I also have started a running program and Shawn is great about working to help with relief for my headaches, the aches and pains of being on an airplane and on my feet all day and helping my body as it adjusts to running. He has great stretches that really help and I feel better than I have in a long time. He is the best massage therapists I have had through the years! I tell everyone I can about him - you should really give him a try!

From the owner: I specialize in Swedish, Trigger point, Sports and Myofascial release. I have a deep passion for…read morehelping clients with chronic pain, nerve entrapment and stress relief. I offer consultations before each session and provide stretches for tense muscles when needed. Feel free to come in and enjoy our $55 introductory rate. I hope to see you soon and if you have any questions feel free to contact me. Thank you for your time and have a blessed day

Called this place to make appts for me and my husband sometime in the near future. Had to leave a…read moremessage, which was returned via a text by Shelley, not a call. She asked if I was wanting to book appts at the same time, to which I answered yes, I then told her what we were looking for (deep tissue for him and not so deep maybe hot stones for me). Was told they dont have availability at the same time but could do back to back. NO DATE WAS GIVEN!!! I asked if she could CALL me so we could look at the schedules and was told no. She never asked when I would like to come in or offered that maybe they could do same time appts in the future. JUST SIMPLY DID NOT WANT TO BOOK APPTS FOR 2 PEOPLE WITH 2 DIFFERENT THERAPISTS. I would NOT recommend wasting your time to try to make an appt

Yesterday I went in for a 90 minute massage. My whole body was yelling at me, so tight, especially…read moremy lower back. Stacey took her time and transformed my body. I walked out feeling like a new person. My hips were open, and the pain was gone. Stacey took extra time to show me specific stretches to help moving forward. Stacey's heart and passion are in her work. You will be amazed at the results! Highly, highly recommend!