I purchased a groupon for three sculpt pod appointments worth $357. I called to schedule an appointment a few weeks ago and no one picked up the phone. When I called to schedule my appointment this week the owner Jonnie told me that " I probably wont see results, unless I upgrade to a wrap and do the treatments back to back". My groupon expires in seven days, but she couldn't fit me in for two weeks unless I choose to upgrade and then magically she had room on the schedule. Very rude owner and extremely confrontational. I would not trust this place with any procedure, she seems money hungry. Wish I would have read all the reviews on here before buying the groupon. Update. Groupon us letting me trade in this Groupon for something else. Thats great customer service. Ill be sure to check reviews this time. Thanks for the suggestion! read more

I purchased a Groupon for One Debut mineral body wrap ($49). Luckily that week Groupon had 20% off for spa services, so I only had to pay $38. When I called, they informed me that the mineral body wrap will not guarantee any weight loss results. If I wanted to see results, I would have to upgrade to their $45 or $60 package. I really wished that they said that in the fine print on Groupon. I decided to not upgrade because I knew that these results are only temporary. Ps, I am 5'1 and weigh around 116 lbs. The whole process is pretty cool. She writes down all of your measurements and wraps you all up. I definitely felt a mummy. Then, you go on the elliptical or jump on a trampoline for an hour. There is a little sauna for you to use if you get chilly. They empty the bags on your feet after 30 minutes. After an hour, she unwraps you & records your measurements again. I lost 9 1/2 inches overall in my body, but I am sure it was mostly water weight. She did not weigh me at all. No before or after weight. My head was also forward the entire time, so I could not check if she measured me correctly or not. The debut mineral body wrap is really just for detoxing, not losing weight. I still have cellulite and unwanted fat in my body. In my opinion, I thought this was a waste of money because I have wrapped myself at home & have gotten better results. Pinterest will teach you everything. Maybe the electro body sculpting session would have been a better option. I also did not like the fact that the owner lets her dog roam around in the public waiting room. Very unprofessional. 2.5/5.0~ I would round up, but the way they attacked L.L. in the below reviews show how unprofessional they are. When businesses see a negative comment like that, they should at least try to apologize or fix the problem. Bottom Line: Look ladies, we are all trying to find easy quick ways to lose weight, but the truth is the only true way to lose weight is exercise & a proper diet. read more

I love this place. They have so many excellent services to choose from. I love "the little black dress treatment" it was my go to before any event. Joni is super accommodating and knowledgeable. They even have an infrared sauna! My next appointment is next week! And I'm doing "the little white dress treatment." Getting beach body ready!!! read more

I purchased one instafirm body wrap from a yelp promotion for $50, a Great deal,, when the regular price for one is $125.00. So I arrived a instafirm to get my body wrap,, The moment I walked through the door I was impressed with the way I was welcomed with smiles and friendly faces,, everyone was Really pleasant and the atmosphere was very clean and homey!!, The body wrap experience was relaxing and Rewarding aswell!!"I was measure prior to recieving the wrap and then again after it was finished,, Turns out I lose 12 in. throughout my entire body..Very Happy!! It still works to break down the toxins in your body, up to 48 hrs. Later!!,So Im still waiting to see my full results. But, I would definately do it again!!" A little expensive though, so it wont be anytime soon though!!" But I did Enjoy it!!! read more

Don't waste your money on this place unprofessional. I called to schedule a service their and lady placed asked me to call back but didn't call back so called back next day maybe they had a bad day. So finally made and went to apt which wasn't very helpful forgot about me so had been waiting awhile ugh no fun. Unfortunately I had more then one service so had to be back. Never once told me I needed 24hr notice to cancel or any cancellations policies their. Day of service wasn't able to make apt cause bad road conditions so called couple hrs notice to reschedule and lost my service and wouldn't reschedule my service. Whatever u do please go anywhere but here. read more

Fantastic results!! I couldn't have been happier great staff and it really works! read more

This is the place to indulge in self-care! Many options to choose from as well ie: the body wraps, sculpt pod, facials and much more! Everyone at Troy location, nice and very professional. You will even be welcomed by a sweet little dog! Extremely well sanitized so no worries about anything of that nature. I have walked out of other places due to it being unclean. Here at Instafirm, I was beyond impressed ! My initial visits were for therapeutic reasons. I chose the sculpt pod and body wraps, which immediately alleviated my chronic pain. Lost some weight in the process as well. read more

I used a groupon for 3 body pod sessions, had great customer service. Not sure what to expect as I had never experienced a "body pod" before. Did not notice a significant change after 3 sessions, but felt it was an experience. There was a push to upgrade and I was told you need to complete 10 sessions to see a difference. read more

Just say No!! I too purchased a Groupon to Instafirm for a Facial Sculpting Session. When I called to make the appointment I was immediately put off. Before I had even stepped foot in the Spa the girl was telling me that the Groupon I purchased was basically worthless because the results would only last a few days unless I opted to purchase the $750.00 package to go with it. Note, nowhere on their website does it say that it takes 10 visits to achieve results that last any period of time and then ongoing maintenance. By the time I got off the phone I felt like I was trying to buy a used car. All of that said and done, I had already purchased the Groupon so I made the appointment. The day of the appointment I setout to the Spa in less then pleasant weather conditions, and being new to the area managed to hit a horrid stretch of road and blow out two tires in a pothole. So there I am on the side of the road with AAA changing my tires and get a phone call from the Spa at 12 minutes after. Were they inquiring to my well being? Noooo. Where they calling to see if I was lost or needed directions? Uh Uh. The message on my voicemail was, and I quote "You are almost 15 minutes late so we are cancelling your appointment. If you decide to rebook you will have to pay full price for a session before we would be willing to honor your Groupon on a second visit." Don't fall for their "it was owned by a little old lady who only drove it on Sundays" Groupon deals. This is not a place looking to build client relationships or address your individual needs. This is a get them in, get their money and get them out as fast as you can kinda place. read more

Very relaxing. Staff was attentive and welcoming. I defiantly feel that it made a difference. I would recommend going at least three times for the full effect. read more

I used their elecro process for cellulite reduction to no avail! Because the procedure was costly, Joni the owner allowed me two free sessions, (ten in total) still no results. IT IS NOT GUARANTEED, it is expensive and it is not pain free! DO NOT DO IT. In total I think I spent about $1000. Wish I had the money back would go to an actual doctor. read more

Felt like 5 pounds lighter after this procedure! Would deff recommend and do it again for my next big occasion! It seriously made my skin tighter and that mushy look that you have on ur stomach goes away! read more

I called in November to inquire about body wraps. I was told they were running a holiday special, 2 wraps for $190. Based on this pricing, I thought I would try. I went in November and when checking out confirmed with the person at the desk that I would not be paying anything for my next appointment. I came back today and when checking out they charged me $170 and advised that the special was 2 appointments with the 3rd free and indicated this information is on their website. They are completely unprofessional. IF you decide, despite what looks like NUMEROUS terrible reviews, to go to this spa, I have several recommendations: 1). Get any "specials" they are offering IN WRITING or do not pay until you do Complete bait and switch. read more

I absolutely am thrilled with my 3rd time here! I've tried the POD twice and loved it. I've now tried the Lipo Melt and I am looking forward to my next appointment. It was so relaxing and warm that I almost fell asleep. I'm not only looking for the toning benefits of this process but for pain relief. I've spoken to another client here and she is experiencing pain relief in addition to losing inches. I highly recommend giving this a try. read more

I set out to get a body wrap and normally I look upon yelp reviews to make my decision as to where to go. My cousin referred me to this place even though the yelp reviews were lower I still give it a shot, and boy am I glad that I did. The first time I came a few days ago, I did a body wrap. After filling out paperwork they explained exactly what they were going to do to me for the wrap service, and even suggested extra fluids. They were very sensitive and caring during the process. The place was very neat and clean, even the bathroom. When I went in and undressed they were very respectful of my privacy, then entered after a few minutes to wrap me up. I got the private wraps related in bed for an hour, and after every 15 minutes someone came in and Portlick without me blotted my face and gave me a straw so I could drink some cold water. I have my own private room with the lights dim the and relaxing music playing. Was very relaxing experience. The woman measured me before and after, and I have lost a total of 16 1/2 inches. I'm sure a lot of it was water weight but I definitely felt smaller and look smaller afterwards. I am already back for another session and some extra services. ALL of the ladies who work here are very friendly and professional. I have even since referred a friend of mine to do an ionic foot bath and she was very pleased with the results. She even did a body wrap on the same day and also lost 14 inches. Today IM back for a second wrap and some other services, I'll post again once they are completed. read more

I'm not sure if there were real results from the body wrap or not. My measurements were smaller afterward, but I was compressed in wet bandages for an hour, so I'm not sure how they wouldn't have been. I still have two left from the package I purchased, and I will give a more complete review when I use them. The reason I wanted to write this review right now is because I received a facial while I was there as well. I was hesitant to do so, because I have incredibly sensitive skin. I get pimples from time to time, and I explained to the esthetician that they don't seem to be caused from the trapped oil, but more from my skin being irritated, such as when I'm around animals to which I'm allergic. She assured me that she deals with sensitive skin all of the time and she knew exactly products to use and not to use. Without asking me, she used a cleanser with glycolic ingredients, which I found out when I asked why it burned. My skin seemed pretty typically red and sensitive when I was leaving, but an hour after I left, it started to burn intensely. The next morning, my irritated skin was aflame with pimples. It was terrible. She had no idea how to deal with skin like mine. I'm sure she had dealt with sensitive skin previously, but didn't seem to listen to my specific skin care nuances. She had obviously just half listened and said some silly spiel to make an easy buck. read more

I was certainly skeptical after reading the reviews, however I had a groupon and thought, i'll try. The ladies were very nice. Came into room every 15 minutes, gave me water through a straw and held it for me, made sure I was as comfortable as possible. I am going back again because it is now 3 days later and I can tell my cellulite on my thighs is much less. I am very pleased. Just give it a try. You need to go in with an open mind. What do you really have to lose other than some money that you would probably spend someplace else on something else anyway. read more

Joanie with Instafirm body wraps has a very pleasant personality. She is very business minded and customer oriented. She wants her customers to be happy and her interactions with the business show exactly that. She is available for support and or billing issues and does her best to inform her customers of what her business is about. I HIGHLY reccomend this business. Don't miss out. Check groupon for offers periodically. :-) read more

I came here for a body wrap a couple days before my wedding. I had the first appointment of the morning. I can't remember the women's name who wrapped me but she was nice and professional. They weigh you and do mark you with a pen when they take your initial measurements. After they wrap you up, they move you into a work out room. It has one small trampoline and about 4 cheap elliptical machines. Your not suppose to really work out, just keep moving. Unfortunately, during my visit the sauna was broke. It does get a little uncomfortable during the hour your suppose to be "moving". First, it starts to get really cold. They don't keep the room very warm. Your wrapped in wet bandages and your feet are in plastics bags collecting the "toxins". Which is really more of hazard. Ever try walking with bags of water of your feet? I was so afraid I was going to fall. After the hour, they unwrap you and remeasure. I can't even really remember how many inches I lost. It didn't seem too impressive. My biggest problem with Instafirm Body Wrap came when I had to pay. I had bought the yelp coupon and when I went to use it, the women at the counter, which I believe to be the owner, quickly became upset. She told me I had to notify them when I made my appointment that I would be using the coupon. Why? It didn't say anything in the fine print about that. I went to show her my confirmation coupon on my phone and she was visually irritated because she couldn't get the computer to except my code. She made me feel like I was trying to scam them or something. I offered to read her the code so she could write it down and try again when the computer was working. Overall, she made me feel awful for using a coupon. I just didn't understand why they offer the deal if it seems to upset her so much when people use it. Also, she had her dog in the store, which is totally fine with me. It was walking across the counter and would sit on her lap. Well once I told her about the coupon she yelled at the dog to get down! Making things really uncomfortable. I don't think I would go back. read more