Fast professional polite. And did the job for the quote that was quoted. And they are coming back…read moreto help with growing more grass to fill in the empty spaces that didn't take.

If I could give James less than 1 star, I would. One broken promise after another. And he owes us…read moremoney because he never finished the job. I've given him every opportunity to do us right, but so far, he has not. And now he is ignoring our calls. First, he gave us a quote for $1000 to trim all the shrubs and bushes in our yard. He never finished the job; Not even half of it. Secondly, when he gave us the quote for the job, he said he would gladly take a personal check upon completion of job. On the day he was to start he said he could not take a check. After some haggling, he agreed to accept a personal check. Thirdly, when he gave us the quote for the job, he said he would accept full payment upon completion of the job. Then, on the first day of actual work, he wanted half upfront. Fourthly, he promised to be at our house on a certain day, at a certain time, to commence work. He never showed up, and he never called to advise he had problems. I called him that afternoon and got ahold of him. He said he had truck problems and couldn't make it. He said he was too busy trying to take care of his truck to let me know he wasn't going to live up to his agreement with me. Fifthly, he initially promised to have the job done in one day. After two days, the job was less than half done and he wanted to back out of the job completely. After his poor performance, I gladly agreed. Sixthly, when we terminated the verbal contract, he had finished less than half the job but received half the payment. We negotiated an equitable payment for what work he did complete and he was to refund me some of the money I had paid him on day one. He has not given me that refund and now he won't return my calls.

We have had Ty at Sunset Pools as our "pool guy" since we moved to Columbia this summer. He is…read morecourteous, reliable and exceptionally pleasant at all times. Recently, we worked with him to transition our pool to a salt water system and install a pool heater as well. He was an amazing asset through the process, helping us to evaluate the options and ensuring that no bump in the road prevented us from our end goal. We are extremely thankful and pleased for Sunset Pools!

From the owner: Sunset Pools is your go to source for all your swimming pool needs if you are located in the area…read moreof Lexington, SC. If you are interested in getting a pool or any other pool related services, then we are the best in the business to assist you with your needs. Sunset Pools is the best in the business when it comes to swimming pool construction. If you want to have your very own in-ground swimming pool, then we are the best in the area to get the job done. You can rest assured that we will be able to take care of all your needs and exceed your expectations. If you have a pool, then you know how dirty it can get and how quickly it can reach the level where you no longer want to go inside. If you struggle with cleaning your pool, contact Sunset Pools for all your pool maintenance needs. We know everything there is to know about pools, so you can be certain that we will be able to keep your pool well maintained. We will make sure that you never have to deal with algae issues. If you are in search of having a custom pool built, contact us so that we can begin discussing what it is that you are looking for. No matter what type of pool service you find yourself in need of, you can be certain that we will be able to take care of it. We will make sure that your pool is properly maintained and that the pumps are working exactly as they should be working. If you are interested in changing the look of your pool, contact us and ask about our pool renovation services...

They have not even finished the complete service but they already have turned complete green water…read moreto crystal clear. The company is top notch and you pay for each service as done . We will definitely continue to use them. Thumbs up to all the crew.

I would not recommend this company…read more We used this company for multiple paid pool-service visits after the husband/owner initially told us our pool was in good condition and recommended a pool robot and maintenance. Unfortunately, the service and communication afterward were extremely disappointing. After a May visit, our pool turned green the next day. They later added chemicals, but the pool stayed hazy and the issue never seemed fully resolved. We paid for multiple services but did not receive clear service reports showing the technician, work completed, chemicals/salt added, or a plan to correct the ongoing issues. There was also an incident while we were out of town where their pool maintenance person turned on our water hose at the pool without notifying us. We have a recording showing this. No report was provided. When my husband questioned a paid visit because the pool looked unchanged, the owner's response became hostile. Before I had ever spoken with her, she texted my husband referring to us as "you people" and calling us "horrible and disgusting people." She later told us to "find another company," accused us of treating them "like crap," called us "HORRIBLE people" and "disgusting humans," and blocked us. Update: After this review, the owner came to my home uninvited within about 15 minutes regarding a disputed bill. My home camera footage shows her standing at my window and recording inside while my 1-year-old was being changed by my nanny. She continued after being asked to stop/step away. During the same visit, footage also shows her striking/pushing a car mirror in my driveway with her hand. After we sent a no-contact message stating that any billing dispute should go through proper legal channels, the company contacted us again and threatened to put a lien on our home. This review is based on my firsthand experience, text messages, invoices, timestamps, and preserved footage. I would not hire this company again. Response to owner: The owner has also tried to minimize the service history by claiming they only came once monthly or that we were not real customers. That is not accurate based on our text history, scheduled visits, invoices, and payments. We requested and paid for multiple services over several months, including visits in May. Whether they considered us "regular service" or "one-time cleaning" customers, they accepted the work, came to the property, performed services, and billed us. My issue is that those visits were not clearly documented, the pool issues were not properly resolved, and when we questioned the service, we were insulted and treated unprofessionally. RESPONSE TO OWNER: The owner publicly claimed I have a "track record of giving small businesses 1-star reviews." That is not accurate. My Yelp profile shows only two total reviews, including a 5-star review from TWELVE YEARS ago and this review. I am documenting this because the business appears to be trying to discredit my review instead of addressing the actual service issues, messages, billing dispute, and conduct described in my firsthand experience. CLARIFICATION REGARDING THE OWNERS RESPONSE AT 10:10 PM: The owner's response focuses heavily on whether we were "regular clients," but that does not address my actual complaint. My complaint is not that we had weekly maintenance. My complaint is that we paid this company for multiple pool-service visits, received limited/no clear service reports, had inconsistent communication, and were treated unprofessionally when we questioned the service and billing. Our records show multiple invoices, multiple scheduled visits, and automated service notifications stating they were on the way to our property and that the pool had been serviced. Their own messages also acknowledge that our pool was mixed up with another customer's pool/list, that chemicals and salt were added, and that the amount was corrected because the $800 quote applied to a different pool. The first clear discussion I have in writing about biweekly maintenance/pricing came later, after we had already used them for multiple services. We also asked for their recommendation on future maintenance and asked about weekly pricing with chemicals included, but that question was not clearly answered before we were told to find another company. Whether they considered us "regular maintenance" customers or "one-time cleaning" customers, they accepted the work, came to the property, performed services, invoiced us, and communicated with us over several months. I stand by my review because it is based on my firsthand experience, invoices, text messages, service notifications, photos, and preserved documentation.

LMR replaced out pool liner and sand filter about a month ago. They also removed a piece of the…read morepool deck that needed replacing and prepared the spot for the concrete guy. we have been very pleased with their work. All the guys that came out were very personable and polite. would definitely recommend.

LMR pool has been doing weekly maintenance service for me for about six months. I love the staff I…read morelove the work they do. they're very attentive to detail and when I Have a problem they answer right away. I would recommend for service!

Please all Soda City pool customer check your Credit Card statements, they will charge you the same…read moreamount multiple times. I have a customer for years, paying the typically $309 per month. I decided to have them install a water heater on March 4th for a total amount of $8,603.12, at that time they required a deposit for $4,301.56 which was paid with my Amex. After the work was completed, the balance was paid on 3/27/26 for $4,630.47. Original amount $8,603.12 approved on 3/4/26 Deposit paid $4,301.56 on 3/4/26 via Amex Balance paid $4,630.47 on 3/27/26 via Amex They have since charge my Amex and Citi cards multiple times, for charges totaling $27,810.87 Citi 3 $4,601.56 2 $386.25 (this was the monthly fee + late fee that never happened) Amex 2 $4,301.56 1 $4,630.57 They wrote me 2 checks that were no good 1 $14,577.18 and 1 $13,233.69 We have been working with them for weeks and it always the same, lies and lies. "I broke down, I have a doctors app, I am at swim meet for my daughter, I am traveling, etc." So far, they have refunded the following Amex 1 $4,630.57 and 2 $4,301.56

Update Jan 2026: Still not responding to me but owner…read more(Hosea) did break into my pool area (jumped fence). He cut pipes to my pool plumbing and left to get parts then never returned. He agreed to pay another company to fix the damage his company caused then write them a bad check. Left me with cut pipes, swamp like pool, and 30k cost to repair! The address of his "business " was a vape shop (now vacated with a bakery next door ) , he had no proper business license and ignores all attempts to rectify situation informally. Don't get taken in; do your research and go elsewhere for pool service.

I'm impressed with the way they handled the removal of my hot tub…read moreThey overcame all of the problems that kept arising They were knowledgeable and had a great attitude

they came out to service my hot tub for the winter and Courtney did a great job cleaning and…read moresanitizing the filter for me. Will gladly use him again