I have know both personally and professionally Crystal Pools, LLC and the family that owns Crystal Pools. I am an accountant by trade, so I know many people int this industry. There are a number of businesses and individuals in this industry that provide Service, Maintenance, and Construction of pools in our market. As a business owner, I am often asked, "Who is your competition?" In my opinion, if asked this about Crystal Pools, there is no real competition in our market. Their pool designs are First Class, their pool construction projects are stellar, and their concern in providing services to their customers is always attempting to exceeding expectations. In the world of on-line reputations and reviews I feel it is extremely important to provide clear, honest, factual reviews based on your experiences. They may not be the cheapest, and are definitely none of us are perfect, but, the care and concern for their customers has amazed me in the 20+ years I have been associated with Crystal Pools and their family. read more

we have not been satisfied with the results of $80,000 pool remodel by Crystal pools. when me wife would reach out, she would get texts back that would disappear. our issues still have not been resolved after two years. We don't get returned phone calls when leaving messages. read more

I wrote a review 2 months ago expressing my disappointment with Crystal Pools quality of service. Since then one of the managers reached out and committed to correcting the issues. Technicians were sent to reassess the issues and they were able resolve all issues. I am very pleased with the level of communication from management and the quality of work performed. With that said, I would recommend them for your pool services. read more

Outstanding Company, Workmanship and Exceptional Team! We had a 20 year old pool that needed to be redone. We met with several companies but Ali stood out. Her knowledge was beyond what anyone had discussed or pointed out. We are tickled and are so pleased we had decided to use Crystal Pools. We consider it a true pleasure, working with Ali and Crystal Pools LLC. We couldn't be more impressed with the knowledge, the quality of their work and the professionalism of the team. From start to finish, they demonstrated a high level of knowledge, skill, attention to detail, and dedication to delivering the best results. Every task was executed flawlessly, and they went above and beyond to ensure that we were extremely happy with the final outcome. Not only was the workmanship top-notch, but the team was a pleasure to work with. They were friendly, respectful, and communicated clearly throughout the entire process. They truly made us feel like valued customers. It's rare to come across a team that combines such excellent craftsmanship with such great people, and we are extremely satisfied with the overall experience. I would highly recommend Ali and her team at Crystal Pools (Columbia SC) to anyone looking for high-quality work and an outstanding team. They exceeded all of our expectations! Our pool is absolutely beautiful! Listen to her suggestions, she has mastered her craft! You absolutely won't go wrong! read more

Priced over double what other pool companies in area were quoting! Crazy price. People are nice but too high.

I give Crystal Pools five stars. They have cleaned and cared for our pool and system for almost one full year. They are prompt, communicative, if they see issues they let us know, order the part and repair it for us immediately. In my mind, the company is superior and I am VERY picky. Nicole in their office is a game changer. Nicole's level of customer service goes above and beyond EVERY time. If I still had a company I'd hire her in a heartbeat and do everything I could to hang on to her! Thank you Nicole and Crystal Pools for making our first time ever having a pool a wonderful learning experience. Keep up the awesome work!!! read more

Went it to get info and was immediately told the pools they provide are very very expensive and we may need to look somewhere else. Didn't ask us any info like size or our budget we were wanting to spend. Treating potential customers like that made us feel like we were not the clientele that they wanted to serve. read more

Crystal Pools, LLC are the very best and you will never find a better company to do business with. My family knows this because we have done business with them for 35 years. Honest, dependable, trustworthy and the most gorgeous work you will ever see. Call them today if you want quality with a touch of everything else perfect! You will never regret it. read more

We recently switched to Crystal Pools from another pool service company. We are very pleased with their prompt service and expertise. Being first time pool owners, we were looking for a comprehensive and professional company to keep our pool looking great. They have succeeded in doing so. read more

We had a horrible experience with this pool company! They did an awful job resurfacing our pool deck! Ali, she is the owner of Crystal Pools, owes us money that she will not pay us and this has been going on for 11 months. She will not answer our phone calls or emails. We had to get another pool company to come out and remove the mess that they did and replace it. The new pool company did a beautiful job!!! There are plenty of pool companies in the Columbia area that would do a good job, so don't use Crystal Pools!!! Bobby & Betsy Cone read more

The owner was very fair in price and gave us a lot of options for our pool. She was quick to answer all of out questions and they got started on the project right away. All of the employees were very sweet and they are very good about keeping the work space clean. When they finished I had an excellent pool and spa and now my home is the center of entertainment for our street. I am very proud of the work Crystal Pools did and I would recommend them to anyone!!! read more