Melba Ballard - State Farm Insurance Agent & her team are the Best!…read moreI have my cars & house insurance with them. The agents are all super friendly and professional. I love that they follow up and explain everything thoroughly .I highly recommend them.

I've been a loyal customer with this State Farm office for many years, even continuing my policy…read morewith them after relocating to Ocala, Florida. Unfortunately, my experience on July 1, 2026, was extremely disappointing. The level of professionalism I encountered was not what I've come to expect from a well-known brand. The tone of communication, along with dismissive and inappropriate remarks, was unacceptable. Customer service should be centered on listening, understanding concerns, and working toward solutions--not making assumptions or responding unprofessionally. Because of this experience, I have decided to take my business elsewhere to a company that values its customers and provides respectful, solution-oriented service.

Ashley and team were so helpful setting me up with a great car and life insurance policy! They made…read morethe process easy and stress-free.

Prior to being served by Amy my opinion of this agency was not good. I was told that the agent I…read moredealt with would happily set up the drivers observation system at my home. Shortly after I was told that it was not permitted. I am handicapped and getting around is difficult and uncomfortable. I finally felt well enough to get to the office for an appointment with Amy. She was wonderful and I will renew with her in the future.

Exceptional Service & True Dedication! I can't say enough…read moregreat things about Yailyn Martinez at Estrella Insurance #169, 18355 NW 57th Ave #103B, Miami Gardens, FL 33055.. From start to finish, Yailyn went above and beyond to update my home insurance coverage, ensuring I had the best possible protection for my needs. Her patience and perseverance were truly remarkable--she took the time to explain every detail, answer all my questions, and explore every option to secure optimal coverage. If you're looking for an insurance agent who treats you like family and fights for your best interests, look no further. Yailyn Martinez is the best in the business! Highly recommend to anyone seeking outstanding service and peace of mind.

Gabriel was able to give me a great price for my Toyota. Apparently, Estrella also sells home…read moreinsurance. He quoted me in 10min. All I needed to do was sign some pages and I was out the door fully covered.

Grisel and her team were outstanding on our condo purchase. She was super professional,…read moreknowledgeable and fast. I plan to work with her in the future and I highly recommend her!

Easy to talk with and she really gets things going smoothly. She really made me understand all the…read morethings going on. I highly recommend her.

STAFF AND STEFANIE Are one of the RUDEST people I have deal with in a long time. I know I am not…read moreeasy but dang......They speak to you like your a child! They obviously do not care about LONG term clients - Seems like they are Very UPTIGHT snobby people there. I am leaving state farm because of them!

BE CONSISTANT AND CLOSED THE DOOR LIKE THE OTHERS AROUND YOU!…read more This was one of the most unnecessarily frustrating banking experiences I have encountered, and the issue was not the complexity of the transaction, it was the lack of consistency, preparation, and basic process knowledge from leadership down to the frontline staff. The purpose of the visit was simple: open an account for the monthly deposit of Social Security funds. We arrived with the Social Security award letter, identification, and supporting documentation. Instead of being provided with a clear checklist of everything required at the beginning, information was given piece by piece. After spending considerable time entering information and supposedly creating a profile, we were told an original birth certificate was needed. We left the branch and began driving to retrieve it. While already on the road, the bank called and suddenly advised that the Social Security card was also needed even though we had specifically been told during the appointment that the birth certificate was the only additional document required. We returned with both documents expecting the process to continue from the profile we had already been told was established. Instead, another employee appeared to restart much of the process, repeatedly went into another office for assistance, spent additional time at the copier, asked numerous questions, and recreated information that supposedly had already been entered. Then, after all of that, we were told at the very end that $25 was required to open the account. Again, this was information that should have been communicated at the beginning. This is not acceptable customer service. Customers do not work for Wells Fargo and should not be expected to know the bank's internal requirements. If an account requires specific identification, original documents, a Social Security card, an opening deposit, or any other documentation, provide the customer with a complete checklist before beginning the process. What should have been a straightforward account opening turned into multiple trips, conflicting instructions, duplicated work, and a significant waste of time. The Wells Fargo location near Broward Mall needs immediate attention to employee training, leadership oversight, process consistency, and customer communication. A financial institution should inspire confidence that employees understand their own procedures. Unfortunately, this experience did the opposite. Save yourself the unnecessary frustration, time, and energy unless this branch improves its training and account-opening process.

A nice quick trip here with my husband to deposit some money. The parking lot is nice and private…read moreand it has a nice amount of spots so we did not have to look long for a spot. The location was very clean and the ATM outside that we used looked like it was recently wiped down because it seemed very clean as well. There is a drive-thru at this location if you wanted to stay in your car while you need to stop here. I liked that the location had a nice amount of cameras around so I felt safe while I waited for our trip here to be finished. The staff was friendly and they were pretty quick with helping the other people that were here while I was!

Rudy was a sweetheart, she was very welcoming and was very informative. Friendly face to let me…read morecontinue my day with a smile :)

Easiest closing I have experienced! Cynthia was efficient, professional and diligent. No nonsense…read morefollowed up better than anyone else and just made the experience of purchasing my home less stressful. I know 30 title agents and would pick Cynthia every time.

A+ experience in coordinating closing of my property. Responsive, friendly, organized.read more