awesome service from Robert Gelcich! We were so pleased with…read moreState Farm and Rob with auto insurance coverage provided. We also asked him to quote on our apartment rental insurance and received a competitive quote. We look forward to continuing relationship with both State Farm and Rob!

A Terrible experience...I had been with my previous State Farm agent for over 30 years. When he…read moreretired, my policies were transferred to Shirin Khorsandian's agency, yet I never received any outreach or introduction from them. Recently, after purchasing a new car, I needed to make changes to my existing policy. The representative I spoke with, Brandy, was not only unhelpful but extremely RUDE. She spoke to me in a dismissive tone, placed me on hold, and never returned the call or followed up. As a licensed insurance adjuster with over 30 years of experience, including nearly 28 years at State Farm, I am very familiar with proper customer service standards. Unfortunately, my experience with this agency fell far below those expectations. As a result, I will be transferring my policies to another agent.

I needed an Insurance binder for another state, and thanks to Lisa Brown who went above and beyond…read moreto get me the information needed after the other state was knit picking about where on the paper certain information should be located. Thank you for not sounding annoyed when I called back and explain, but understood that I had no choice and got it done for me. Thank you for your professionalism.

I had a wonderful experience with Leighanne yesterday! I added my wife's car to my policy and…read moreended up saving a lot of money without losing valuable coverage. Leighanne calmly explained all of my options and I felt very confident that I've chosen the best insurance company for my needs!

Nick Vandetti and his team at State Farm are outstanding. He helped me save a lot of money on both…read moremy home insurance and car insurance while still making sure I had great coverage. Nick is professional, honest, responsive, and truly cares about helping his customers. He made the entire process simple and stress-free, and I really appreciate how much time and effort he put into finding me the best deal. I highly recommend Nick to anyone looking for an insurance agent they can trust!"

Jessica was courteous, knowledgeable, responded to our questions timely and had our quote and new…read morepolicy taken care of quicker and easier than we've ever purchased insurance before.

My family went through four different therapists before we found success with Shakita Stewart. As a…read morefamily of six, it's hard to find someone that every member of the family feels comfortable talking with, but that's exactly what we found with Shakita. She finds a way to relate to each member of our family, and has helped us each grow individually, as well as together as a family. I don't know where we'd be today without her.

My husband and I have been on the hunt for new auto insurance as our current insurance provider has…read morebeen increasing our semi-annual premiums over 20% for the last 3 times with no claims/changes on our record. My husband put in an online request for State Farm representative to give us a call for a quote. We got lucky that Kelly Holmes got our inquiry. Kelly who immediately made us feel comfortable and valued, took his time to understand our needs and concerns for rate increases across the State of FL. At the time of our 1st conversation, the quote did not look like it was going to be cheaper, but Kelly spoke on the phone with me for about 20 minutes without making me feel rushed or feeling like it was a waste of his time. Actually, it was the opposite, he apologized that State Farm could not win our business and said that he would send us a thank you e-mail with current quote just in case. We then decided to give Kelly another chance by seeing if he is able to bundle auto and home insurance for better pricing. The reason for this review is because our current auto insurance agent has had our business for the last 7 years and always made us feel like we were a bother when we asked any questions. Kelly however, who was a representative on the phone, who we had never met, made us feel like we have known him for years. He empathized with us, reiterated the importance of having a solid coverage as well as provided valuable advice. We ultimately decided to switch insurance agents. We couldn't be happier to be back with State Farm, as we used to have them for years before switching. Thanks Kelly and the rest of the Beahn's team for providing fantastic customer service to us! We look forward to partnering with you.

Deb was great! I received a card from her outside of her office. I called her the next day to get a…read morequote for my business insurance. What a great experience. She was very professional and knowledgeable!

This was a great agency until Craig Frese retired, now it just feels as if I have been scammed…read more In December 2016, I received notice from Citizens that they would not be renewing our homeowner's policy in June 2017 when the policy we had, expired. They did not give any explanation, just one paragraph saying they would be cancelling. We have never, in 20 years of being homeowners, made a claim so we were surprised, to say the least. I immediately called Allstate, unaware that Craig Frese had retired. I do not remember if I spoke with Nathan Ellsworth, Thomas Peterson or John Columbia but he assured me that they would take care of everything because "after all, that was his job as our agent". He told me that we had plenty of time to find the right fit at the right price. I felt reassured and didn't think about it again. Having medical issues and having to go out of state for several weeks, I didn't think any more about it until mid-June 2017 when I received a phone call from one of the above, still not sure which, reminding me that our policy was about due and that we needed to find another carrier. I was immediately angry at myself for letting this slip my mind but soon became angry with Allstate for not doing something sooner. Once again, I was assured that there was still time to find the right policy. I called several times between that day and June 30 to see what was going on and each time, they were still looking. I had asked to speak to Courtney, Craig's daughter, who had always worked on our policy since we first purchased our home in 2010. Each time, I was told she was out, on another line and once even told that she was at a conference but they were all working very hard to get our policy in place before the one we had expired on June 30. Finally, on June 29, 2017, Thomas called and said they found one but the cost was more than double what we had been paying. He was still looking. On June 30, 2017, I was called to go into the office to sign the new policy. It was late in the afternoon when I was called. The policy had gone from approximately. $1400 to $3200. Of course I signed it because at that point, I had no other choice. It was also at this time when I met John Columbia and he told me that Courtney had been gone from that office for about three months. This was when I decided that I would be looking for another carrier but especially another agent. We let it go for the year but have been shopping around, when time permitted. We have found a new agent and new carrier and the cost in nowhere near what we paid last year. When my husband went in to cancel the policy this past week, John asked him who he went with and after my husband told him, John said, "Oh, we write for them, we could have probably got it for you with about a 30% discount. I find it rather amusing that not only do they write policies with the new carrier that we chose but that they could have gotten it for us about 30% less than we paid. I have to ask myself, and them actually, why couldn't they have done this last year or even this year after they knew the huge increase we had last year and that this year the carrier was raising our another $500? I am also curious as to why last year, when I called in December after receiving the cancellation notice from Citizens why did they wait until the middle of June to even start looking for a new carrier for us? Why did they lead me to believe that Courtney was still working on our policy when she had been gone from the company for at least three months? Trust is huge; once it is gone, it is very hard to get it back.

Easy to upsale, impossible to cancel. No calls returned. Still sending me bills after cancellation…read more Luckily I haven't had a claim with them. Imagine noone would respond to your claim? Amazing. Shop elsewhere.

Bart was friendly and helpful when setting me up with home and auto insurance. He made sure the…read moreprice was affordable and fit my budget. Would recommend him to everyone.

I came in to open an account for my son and was immediately welcomed by Carrie, Gus, and Kevint…read more The entire team created such a warm and inviting atmosphere--from the friendly energy to the music and even the thoughtful touch of offering bottled water. Ms. Carrie provided exceptional service and took the time to walk us through every step, making the process feel easy and stress-free. Since my son is a minor, I also opened an account--and I can honestly say I feel great being part of a credit union as welcoming and supportive as Tampa Bay Federal. Experiences like this truly set them apart.

Josie is amazing always friendly and helpful. I've been with credit union for 20 plus years…read more Vanessa also rocks!!