Matt and his team were extremely helpful when we had issues with our claim with someone else's…read moreinsurance company. He opened his office early and stopped everything he was doing so he could try to resolve a stressful and time sensitive issue. Matt gave us great advice and followed-up with us after the weekend. Though this wasn't an issue for Matt and our carrier, he did go out of his way to be sure we got the customer service needed because we were simply one of his clients. Thanks Matt! Mike and Laurel V.

I was recently searching for the phone number of the Matt Roberts Agency as I needed to discuss…read moresome upcoming changes to my policies when I came upon the previous review. I sympathize with the previous reviewer as it seems it's been a rough time and year for her and her family. However, my experience with the Matt Roberts Agency, and Tina in particular, has been quite different so I felt the need to share my experience with them. Several years ago, I made the decision to move my policies from another carrier. During that process, I spoke with both Tina and the owner, Matt Roberts. Based on my conversations with them, I decided to move my home and auto policies to Erie Insurance. Their rates are tough to beet by any of the larger insurance firms within Erie Insurance footprint. Earlier this year, we had hail storms pass through the Charlotte area, and my roof was damaged in the process. Prior to contacting a roofing contractor, I reached out to Tina to discuss the issue and determine next steps. She was very helpful in providing a clear and concise "next steps" timeline. She also provided information on the things I should be looking for in a roofing contractor. Once I decided on a contractor, she assisted with scheduling an appointment with the adjuster and my contractor. With the extensive damage on the roof, the adjuster recommended a new roof be installed. The process was very smooth from end to end, and I'm quite happy with the new roof that was installed. No more leaks! Tina and the agency have always been quick to provide quotes on changes I plan to execute with my policies. I recently dropped a vehicle from my policy as well, and lost the multi car discount provided by Erie Insurance. This isn't unusual and the same thing is done by my previous insurers as well. I think it's important to realize that decision is made by the insurer, not the agency itself. I will add that Tina was quick to answer any questions I had during this process, and was prompt with sending updated quotes for my review. I hope those reading these reviews will consider the experience I've had with the Matt Roberts Agency. I wouldn't hesitate to recommend them to my friends and family.

Dana was patient with me. She took the time to review all…read moremy policies and explain where I could save money. Dan was professional and courteous. I am looking over everything this weekend as I am slow to change anything.

I believe I was mistreated by this firm on two separate policies, for a period of time spanning…read moreseveral years. The fault seems to lie with one employee, who is no longer with the firm. One of the instances involved my representative going over, in detail, the policy she said she wrote for me, according to what I had requested, as I had moved out of my condo and needed to change the policy from tenant/owner, to a landlord policy. She never actually did it though, which the firm informed me of years later after the representative was no longer there. They did, however, collect my premiums for three and half years. Had there been an event to trigger a benefit, I would have no doubt been denied because I did not live there (a requirement under the old policy I requested changed). When I reported this they told me that since the actual policy was mailed, there is nothing they can do to make me whole for years of paying premiums for coverage I never had. So the position of Statefarm seems to be, despite listening intently to my insurance representative, I must also go through the mailed contract in detail, because Statefarm agents are not to be trusted. Just because an agent says, on several occasions, that a thing is done, and goes through the details over the phone, she might not actually do any of that, and Statefarm will not be held accountable for anything their agents do or say. The people at Mary Wilson State Farm always seem so nice, and I do not enjoy writing a bad review about any firm, particularly a small business. But, the individual consumer has little power in the marketplace, and generally cannot afford the time it takes to exercise that small power. Businesses should therefore be held accountable, to whatever small degree possible. Platforms such as this at least give the consumer the opportunity to share such experiences, instead of allowing the company to just sweep them under the rug.

I have consulted with Chris Arena numerous times regarding my growing small business and really…read moreappreciate his advice and knowledge. A lot of CPA's are unfamiliar with working with entrepreneurs in the startup phase. Chris has given us accurate advice and we are looking to move our business over to Blackman & Sloop this year.

I contacted this company with a question. They took my information and my phone number, and they…read moresaid they would put a "rush" on getting back to me. Four days later, i still have not heard back.

I have no idea who the one star reviewer was talking to but I have had a wonderful experience with…read moreChad and Farm Bureau. Chad walked us through the entire home and auto insurance process as well as gave us essential advice on what to do when I was in an accident (my fault). I mostly used the app to file the claim (very easy) but called Chad for reassurance once everything was submitted. He also gave us crucial advice through the worst experience we've ever had (can't discuss) for free and has always been available to us. We are a family of 6 and continue to be in good hands under Chad's guidance.

When considering what type of insurance to get and who to go with, an agent that puts your…read morepriorities first is key. With Chad, you are his first priority. It isn't his company or how many policies he sells; it is making sure that you have the right policy for you. Doesn't want you to pay too much for something you don't need, but he wants to make sure you are covered for all risks. He is my agent, and I would definitely recommend him.

Douglas Robertson is what's missing in the world. Honesty, immediate response, answers to your…read morequestions, and just overall great service. I highly recommend Able Anchor!

I literally forgot Labor Day was Monday 9/2/2024. Nothing was open . I got charged a late fee. This…read moreis bad business. I never been late with a payment

Great Broker for Car Insurance. Fast quotes. I've been using them for at least 5 years rates are…read morethe lowest with the same coverage.

Great advice and great people. Each of them truly has a teacher's heart and spoke to us in earnest…read moreabout our goals and what it would take to get there. Multiple times throughout the years when we had life changes, Chris and Brant were ready to navigate the hurdles alongside us and help make the right decision, which was not always the easiest choice.

Been with them for over 10 years since moving to Wake Forest. Great customer service! They listen…read moreto your needs. Car, house and life all with them.