OMG. This company needs to seriously improve their Artificial Intelligence, improve customer…read moreservice rep training and improve online access. I got incorrect information from the first rep I waited over 15 minutes for today who directed me online. I was unable to sign onto my mobile account and spent over 20 minutes waiting for the second rep. The second rep knew much more than the first rep and told me I couldn't have accomplished my goals online where the first rep had directed me to conduct my business. Maddeningly frustrating trying to make any Verizon changes. I stick with Verizon because my iPads are tied to Verizon for LTE and I'd need to purchase new iPads if I changed.

So like before me stated. Waited thirty minutes HOWEVER in that time shopped on best buys website…read moreand saved 75 bucks. Never a good idea to let people with smartphones wait. Thanks VZ

Had the WORST experience with these people. I recently moved to ND from CA and I had Direct TV in…read moreCA, and they recommended CenturyLink..... WHAT A JOKE! These people were suppose to come between 9am-1pm.... 6pm rolls around and they had still not shown up! I called and was told off by a very rude supervisor. No apologizes, no communication about why no one came to install my internet. I was a new customer and I waited ALL DAY for them to show. Having just moved here, I had tons of things to accomplish and I wasted a whole day on these idiots and never once got an apology or an explanation. Needless to say I cancelled and went with Mid-Continent. They arrived the next day - ON TIME, early even!- and helped set everything up perfectly. A note to anyone getting internet or any service from CenturyLink... SKIP THEM! Go with Mid-Con if you value reliable service and friendly customer service.

This the worst experience I had in a long time!! They do not give a shit that it took a week and a…read morehalf for them to pretend to do their job. To end up having no internet. I have never had this bad of an experience with a business before.

DISH doesn't have Internet service, they push you to HughesNet which is terrible. Especially for…read moremetro area that has highspeed fiber options, no limits, weather impacts, etc. We tried HughesNet for 12 months and after multiple calls to their customer support, they ran remote diagnostics with maximum 3 devices which worked. Not when kids home, IP cam, and WiFi thermostat connected. The 2nd call they said it was the weather. Found out small roof dish is affected by even slight rain/snow causing long latencies, dropped connections, etc. Even Youtube, Netflix, Amazon Prime, and security cams wouldn't stay connected. A real waste of money and many hours on multiple customer service calls. After canceling, l had less than 45 days to climb on roof (with 3 feet of snow & ice) to get their radio transmitter from dish (they installed) otherwise more equipment fees. Argh. DO NOT use HughesNet - especially when so many better options exist in the metro areas.

charging me an extra 10 dollars a month for an extender, I signed up for 3 mgs of service at 34.95…read morea month no problems then the call me right before Christmas and say I need an extender to get 3 mgs, I was doing fine till other people in the area signed up, that's when they decided if I wanted to keep my 3mgs service I would have to pay 10 dollar a month for an extender , if not my service would not be very good. they did give me 6months of an extra service to make up for the money I was charged and not getting the service of, The rep I have been in contact with over a 8month period is not very professional and not very nice, her name is carrie, I know her last name but will not post it , this is my experience and my opinion