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    Integrate2 Physical Therapy

    5.0 (1 review)
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    5 years ago

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    PT Solutions of Hiram - Clinicians at PT Solutions aim to provide the best clinical care and therapy services in healing and welcoming treatment environments.

    PT Solutions of Hiram

    1.0(1 review)
    1.5 mi

    I went to PT Solutions for Occupational Therapy. The therapist was Tim Lupien…read more At my first visit, Tim barely looked at the paperwork I brought from my doctor, asked me two questions (one was "does it hurt here?"), and explained my problem as if he were bored to tears and had said those exact words a million times before. (I was later to find out, from another OT, he misdiagnosed my issue.) He did not warm up my wrist before he started me on exercises. I thought that was strange, but I'd never been to an OT before, and stupidly trusted his knowledge. There were 2 clients, both of us scheduled for the same time frame. We were a captive audience as the "All About Tim Show" continued. He talked nearly non-stop, and a lot of times he stopped our treatment so he could finish a boring story about himself and his family-- he seemed particularly frustrated with his son. When he wasn't looking, the other client, who had been seeing him for awhile, looked at me and rolled her eyes. At the end of the session, he was ready for lunch and eager for me to leave. I asked him what home treatment I should be doing. He distractedly told me to do what I'd done there. I asked if there would be a list of these exercises coming through MyChart in the paperwork that comes through after the visit. He said yes. I left. (I never did get anything through MyChart, but luckily I suspected that and had noted the exercises as soon as I got to my car.) A few days later, I was back for my second appt. I was told to go sit at Tim's table. Tim ignored me while he finished the story he was telling the other client about his high school days. It was lengthy. And boring. Then he turned to me and then looked at his laptop. And back. Asked if this was my first visit. Yeah, he not only didn't recognize me, but he had not put anything in my file, so he had no idea what he'd done the last time. He had to ask me. Lovely, no plan for my rehab. And he had to tell another story before he went to get a warming pad for me. As soon as he was out of earshot, the other client said, "Tim's a talker." We both rolled our eyes and laughed. A third client came sat at Tim's table. The first client left a little later, leaving just us two. She rolled her eyes at me a lot as Tim told story after story about himself. After 20 minutes with the warming pad, Tim had me doing an exercise (after asking me if I had done it at my first visit-- I had, so no need for instruction and he could get back to his story). In his story, he mentioned pizza, and suddenly that was his focus-- LUNCH. He yelled to another therapist to ask if she also wanted pizza for lunch. She said she did, but while Tim immediately stopped working with his 2 clients to order his part, she told him she'd be over to order hers when she finished with her client. He kept bugging her to come over and finish the order, but her priority was the client. Tim's clearly wasn't, and isn't. After I had been doing this exercise for 15 minutes, and it was getting painful, I stopped and stared at him when I wasn't checking the clock. He let me sit there 10 minutes while he kept anxiously working on his pizza order (he changed his mind), and changed exercises for the other client. After I had been there 40 minutes, I had had my hand warmed and done ONE exercise and mainly just sat there listening to him tell stories and order his pizza. Seriously? This is what I was paying for? I got up, wished him and the other client a good day, and I left. Tim said nothing, the other client asked if I was leaving because I was experiencing pain. Just steps away from Tim's table, I told the woman at the desk that I was done and to please cancel the 5 appts I had upcoming. I was at the desk for quite awhile, and yet Tim never came up to ask me why I'd left in the middle of my session. He "discharged" me days later via MyChart. I had to laugh that there was nothing written in the discharge-- still never put anything about me or my rehab in my file. I'm guessing he still doesn't remember me. I found another OT, and while he works on other clients while seeing me, he correctly diagnosed my problem and the exercise plan is helping a lot. If you are stuck with Tim because of insurance, find another PT Solutions OT. I've heard from friends other OTs in the PTS network are really wonderful. If you have no choice but Tim, bring earplugs. You'll thank me later.

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    PT Solutions of Hiram - Our therapists have advanced knowledge & training to provide structured, individualized care following neurologic diagnoses.

    Our therapists have advanced knowledge & training to provide structured, individualized care following neurologic diagnoses.

    PT Solutions of Hiram - If you see a PT Solutions tent at a race or event in your community, stop by to say hi and receive a complimentary injury screen!

    If you see a PT Solutions tent at a race or event in your community, stop by to say hi and receive a complimentary injury screen!

    PT Solutions of Hiram - The PTS Sports Medicine Team is made up of Athletic Trainers & Physical Therapists who provide care & sideline coverage for local schools.

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    The PTS Sports Medicine Team is made up of Athletic Trainers & Physical Therapists who provide care & sideline coverage for local schools.

    Integrate2 Physical Therapy - physicaltherapy - Updated May 2026

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