Knowledgeable staff and great attention to detail. Excellent customer service…read more They have a lot of open hours and availability to work around your schedule.

I needed PT for my foot after fracturing and seriously straining it. Aaron has been working with…read moreme for the past 6 months and it's been a pleasure. He is attentive, funny and dedicated. I've worked with a couple others when Aaron was out of the office and they all are very dedicated to the patients well-being. Michelle has the front desk and is a pleasure to work with for scheduling. Highly recommend these folks!

Dr. Haugh is awesome I needed some work on my neck and didn't have an appointment. He told me to…read morecome on. Well worth the money and time. Only if you want to feel better.

Dr. Haugh is awesome! He always makes you feel comfortable and at ease! He treats you like family!read more

I brought my daughter in because she was complaining about finger pain after having an x-ray on her…read morehand. Her pediatrician referred us to this office so that's what brought us here. The doctor was attentive and she was able to help us out. I definitely recommend them for your little ones.

Jon & Jessica are such great therapists! They both explain everything they're doing and the benefit…read morebehind the exercise. It's so nice having such positive reinforcement while in therapy. Would highly recommend!

I went to PT Solutions for Occupational Therapy. The therapist was Tim Lupien…read more At my first visit, Tim barely looked at the paperwork I brought from my doctor, asked me two questions (one was "does it hurt here?"), and explained my problem as if he were bored to tears and had said those exact words a million times before. (I was later to find out, from another OT, he misdiagnosed my issue.) He did not warm up my wrist before he started me on exercises. I thought that was strange, but I'd never been to an OT before, and stupidly trusted his knowledge. There were 2 clients, both of us scheduled for the same time frame. We were a captive audience as the "All About Tim Show" continued. He talked nearly non-stop, and a lot of times he stopped our treatment so he could finish a boring story about himself and his family-- he seemed particularly frustrated with his son. When he wasn't looking, the other client, who had been seeing him for awhile, looked at me and rolled her eyes. At the end of the session, he was ready for lunch and eager for me to leave. I asked him what home treatment I should be doing. He distractedly told me to do what I'd done there. I asked if there would be a list of these exercises coming through MyChart in the paperwork that comes through after the visit. He said yes. I left. (I never did get anything through MyChart, but luckily I suspected that and had noted the exercises as soon as I got to my car.) A few days later, I was back for my second appt. I was told to go sit at Tim's table. Tim ignored me while he finished the story he was telling the other client about his high school days. It was lengthy. And boring. Then he turned to me and then looked at his laptop. And back. Asked if this was my first visit. Yeah, he not only didn't recognize me, but he had not put anything in my file, so he had no idea what he'd done the last time. He had to ask me. Lovely, no plan for my rehab. And he had to tell another story before he went to get a warming pad for me. As soon as he was out of earshot, the other client said, "Tim's a talker." We both rolled our eyes and laughed. A third client came sat at Tim's table. The first client left a little later, leaving just us two. She rolled her eyes at me a lot as Tim told story after story about himself. After 20 minutes with the warming pad, Tim had me doing an exercise (after asking me if I had done it at my first visit-- I had, so no need for instruction and he could get back to his story). In his story, he mentioned pizza, and suddenly that was his focus-- LUNCH. He yelled to another therapist to ask if she also wanted pizza for lunch. She said she did, but while Tim immediately stopped working with his 2 clients to order his part, she told him she'd be over to order hers when she finished with her client. He kept bugging her to come over and finish the order, but her priority was the client. Tim's clearly wasn't, and isn't. After I had been doing this exercise for 15 minutes, and it was getting painful, I stopped and stared at him when I wasn't checking the clock. He let me sit there 10 minutes while he kept anxiously working on his pizza order (he changed his mind), and changed exercises for the other client. After I had been there 40 minutes, I had had my hand warmed and done ONE exercise and mainly just sat there listening to him tell stories and order his pizza. Seriously? This is what I was paying for? I got up, wished him and the other client a good day, and I left. Tim said nothing, the other client asked if I was leaving because I was experiencing pain. Just steps away from Tim's table, I told the woman at the desk that I was done and to please cancel the 5 appts I had upcoming. I was at the desk for quite awhile, and yet Tim never came up to ask me why I'd left in the middle of my session. He "discharged" me days later via MyChart. I had to laugh that there was nothing written in the discharge-- still never put anything about me or my rehab in my file. I'm guessing he still doesn't remember me. I found another OT, and while he works on other clients while seeing me, he correctly diagnosed my problem and the exercise plan is helping a lot. If you are stuck with Tim because of insurance, find another PT Solutions OT. I've heard from friends other OTs in the PTS network are really wonderful. If you have no choice but Tim, bring earplugs. You'll thank me later.

With blood work and X-rays I feel that it was through xszam. With future visits I'm positive we…read morewill come up with a plan

The Doctor was very good explaining the surgery procedure, medicine, time to recover, answer all…read morequestions about before and after surgery. Also the staff was very friendly and helpful too.

I have been going their for approximately 2 years. I am 86 years young and have seen many different…read moretherapists over my life time. Lora and Ellen are the best therapist I have ever worked with. When you schedule an appointment you will be the only person they will work with, other clinics I have been to one therapist is often times working with 2 or 3people at the same time leaving you getting short changed. I highly recommend them to anybody. You will not be disappointed .

From the owner: We are a therapist owned outpatient physical therapy practice and we understand the need for the…read morebest care while still being the most affordable. We provide unrushed one on one evidence based personalized treatments to maximize your recovery. We are providers for Cigna, Anthem BCBS, Medicare, United Healthcare, as well as, work related injuries and personal injury cases. We also provide affordable payment options for those without insurance or high deductible insurances.

Darin is terrific! In 5 weeks, I have seen more recovery from an old knee injury than I ever…read moreexpected and I am confident that Darin will be get that knee back to full strength. Darin is supremely competent, has a very calming approach with all of the patients, and makes it both rewarding and a pleasure to spend an hour doing challenging work to break through recovery barriers. If you've been just accepting physical setbacks, I recommend going to Venture PT instead.

I fractured my knee cap and my orthopedic doctor authorized PT after 6 weeks of healing without…read moresurgery. I chose Venture for my physical therapy. After 12 sessions over the course of several weeks with Darin, my knee is just about back to normal. Darin is caring, soft-spoken, humorous, knowledgeable, very patient with answering questions and gave me some welcomed advice on taking care of my knee at home as well. The environment is very quiet and calming. I highly recommend this practice and Darin if you ever need physical therapy. Lisa at the front desk is very personable, smiles a lot and is helpful with insurance and everything else. I definitely recommend this practice.

Background / History I tore my left meniscus a few years…read moreback - and tried (unsuccessfully) to do PT with Wellstar. Lol. After getting more and more frustrated with the 'life limitations' imposed by my knee issue, I decided to try PT again this year. I went to PT Solutions first, but the co-pay was higher and therapist / patient ratio seemed a bit 'bloated,' so I decided to try Benchmark. Exterior They're in a small strip mall just past Home Depot. In fact, I typically turn like I'm going to the contractor side of HD, to get to them. There's a skate shop, nail salon and Dominican hair salon in the plaza, but I never had any issues with parking. Interior The space is small but not cluttered. My favorite thing is the fact that they have the 'Total Gym' style machine that allows you to do assisted squats. In fact, I liked it so much that after moving on to another facility that didn't have that particular machine, I bought one for home use. Customer Service I had a heck of a time trying to get in touch with Benchmark (tried the EW Connector location too). Here's some tips for anyone that has my same experiences: - If you are a new patient and can't get anyone to answer when you choose option 2, just try option 1. - If you can't get anyone to answer the phone when you try option 1, use the web form to contact them. - If you need any questions answered, try to call before 3:45pm - if you're having trouble accessing the Medbridge Home Exercise portal, you might have to go settings and add it as an accepted site. Before this, every browser I attempted seem to think it was an unsafe site. - Despite the hours posted online, they are only open late one day a week (Thursday). Trying to get my first appointment scheduled took WEEKS. When I called, I couldn't get a live person. And if I left a message, they'd call me back while I was asleep (despite my vmail asking them to call after 1pm). And even once I had my first appt, when I called back to schedule future visits, TWICE I got someone who told me they didn't know how to schedule and that I should call back the next day to schedule. It took several attempts for my first appointment, but Elizabeth (Libby) finally reached out to me and helped get me scheduled. I saw Nick first. He was great. Then Libby worked with me. She was amazing. And when Libby went out for surgery, Kayla worked with me. She was phenomenal as well. The only thing I found a bit strange, and I've noticed that this seems to be the case with all PT clinics - is that the support staff is almost mute. Even pre-pandemic, I've never loved it when strangers walk or stand close to me. Add to that, I'm from a small town, so I'm used to people making eye contact and saying hello. At the direction of the therapists, every now and then the support staff, I think they're called technicians, will come over to adjust a machine, set a timer and just help, in general. I found it a bit jarring / disconcerting to have someone come over to me, stand 2 or 3 inches from me and not say, "Hi, I'm so & so. I'll just be doing xyz right now." And when entering the facility, if I walked in and said hello, they would just stare mutely. Now don't get me wrong, I'm not expecting 'welcome to Moe's' when I walk in, but for me - please don't make eye contact with me and not smile, nod or say hello. It makes me feel awkward and self-conscious. Please, instead, just don't make eye contact. I do think it may be a generational thing - because they are all very young. The other thing I wish is that they'd offer an option to pay before treatment. On a couple of occasions, once I was done, I had rubber legs & all I wanted to was exit & flop in my car, but instead I had to stand there & check out. Lol. Price / Value I had a $20 co-pay for each visit, but prices vary dependent on insurance plans of course. They do have pretty affordable self-pay prices as well. Overall Overall, I liked the therapists a lot. I think the scheduling process could use major some work and I wish communicating with them was easier, but I think this facility will work well for anyone who works a traditional 9 - 5 and doesn't sleep like a vampire. Speaking of scheduling - I stopped going here because after 8 visits, the person upfront (never got her name) was supposed to be getting insurance approvals for additional visits. She was supposed to call me the Fri after Thanksgiving to schedule me for the rest of my 2023 visits. Of course, she didn't. I called Monday, but she'd left already. They finally called me Tuesday while I was asleep ... so then we played phone tag for 3 more days. When I FINALLY got ahold of someone, my Mon & Wed 3pm time slots were basically all booked up and they weren't able to accommodate me. I wound up reaching back out to PT Solutions and discovered that there had been a billing error and that my co-pay with them was, in fact, $20 - so I went back to PT Solutions, but to a less-busy facility.

From the owner: BenchMark Physical Therapy located in Powder Springs is a leading outpatient physical therapy…read moreclinic with convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.