1 out of 5 stars I came here seeking help and left discouraged before I ever saw a provider. The receptionists were unpleasant, rude, and showed no empathy, which is unacceptable in a behavioral health setting. People come to places like this vulnerable and looking for relief--not to be met with added stress. I'm only writing this to warn others: this was my first impression, and because of how I was treated at the front desk, there is no way I would walk back through those doors. No one needs that kind of experience when they are already struggling. read more

I wish I could give zero stars. It's hard to get anyone to answer the phone at IBH. They keep their schedule WAY overbooked, making it extremely difficult to get an appointment. They prescribed me a lot of dangerous medication and I had a seizure because of it. There is an extreme scarcity of psychiatric providers in this area, which is why IBH can stay in business while giving such deficient care. read more

I just moved here from out of state & needed a new psychiatrist & therapist. An appointment was made with Integrated Behavioral Health by my general practitioners office. I was bombarded with phone calls, texts, & emails reminding me of the appointment & to do the paperwork & to make sure I didn't cancel the appointment because I would be charged $50 if I canceled within 48 hours of the appointment. On Monday, the day of my appointment, I receive a call from the office 4 hours before my appointment time (not the required 48 hours that IBH mandates) canceling my appointment because the doctor was not feeling well. What they didn't know is I came home four days early from vacation to make sure I did not miss my appointment. Apparently, t's OK for them to cancel the appointment on me & that's just OK. I have to deal with that. Reluctantly, I made another appointment with a different therapist. I was told by this person that the original therapist I had an appointment with that had cancelled on me, actually had a day off, I said that's funny because I was told he wasn't feeling well. I confirmed the appointment last week & the girl I spoke to which, unfortunately I did not get her name because I didn't think there would be ANOTHER problem, told me my appointment was at 3:00 & to come at 2:30 for paperwork. I told her I filled out all of the paperwork completely & I sent in a picture of the front & back of my insurance card & asked if I still needed to come in at 2:30. She said no as long as you did the paperwork & I asked her to please double check to make sure you did receive it, which she did. Today was the day of my appointment & unfortunately, I showed up at 3:04 PM. I walked in, gave my name to the receptionist - who refused to give me her name - smirked at me in a way that said ha ha we get a free $50 bill. She missed her appointment! (She did not say that to me that was just the look on her face). I told her no, my appointment was at 3:00. I understand that I am almost 5 minutes late & I apologize but life does happen. I told this "ultra fantastic" employee what was discussed about my appointment time & when I was to arrive - by 3:00 because I already did my paperwork. She said no one would ever tell you that. Oh, so I lie then?!?! I asked why I had to be there a half hour early if my paperwork was already completed. She said we have more paperwork for you to do & we need a urine test. I'm here for therapy. Why do they need my urine to talk to someone about my problems?!?! She said well that's just the way IBH does things. OK, I guess. Of course, I wouldn't accept her answer of we're not going to see you because you're late & her attitude was so bad that I immediately matched her in sarcasm. I admit I wasn't nice & when I'm mad sometimes verbal vomit just flows! She said I'm going to get the office manager & she's not going to be happy. I said please do & oh boy the look I got from her! The office manager came out & I was nice to her & told her about my appointment time & she said no one would say that no one would allow you to be late. Again, I apologized for being four minutes late, but my life is in chaos, I am out of my meds, I moved from a different state & I really need the help. She said the only thing I can do is waive the $50 no-show fee, but I did show up! I would never come back to this place again! I then asked for corporate name & numbers & the office manager told me to step aside. She came around to another door & said "I'm not giving you that information you can look it up online yourself". I then asked her for her name & she slammed the door on me. So I went up to the receptionist & said I suppose you don't have a name either? She said I was told I am NOT to give you my name. So I said oh OK then how about a picture? I then took a picture of her & left. The only advice I can give is to NEVER GO TO THIS MOST UNPLEASANT AND UNPROFESSIONAL PLACE! This was absolutely the worst experience I have ever had at any doctors office! UPDATE: June 10, 2025 even though the office manager told me I would not receive a bill for the $50, I received a bill for $50 in the mail. On the bill it said if you have any questions to contact IBH via email, which I did and they never responded!!! They did respond to my review last week and said to contact them via email to discuss this problem. I already did that and not one person in the office responded to me. Apparently, I have to go higher up the ladder in this pathetic company to get this problem resolved because nobody in that office is competent enough to do what they said they were going to do. ZERO stars if possible! read more

Very dangerous place i just moved back to Alabama and was referred to them they refused to up hold meds ive been on for years and altar they others I quickly became suicidal and i hope they are haunted with all the faces of ones that were not as lucky as myself read more

During my years as a patient at IBH I've seen the admin staff turnover multiple times. Each time the service gets worse and the incompetence grows. On this occasion, I was seven minutes late to an appointment due to traffic and they charged me $50 and they refused to see me. I asked if my counselor was with somebody in the front desk refused to answer and demanded $50 - which I do not intend on paying. The actual counselor, Dr Kelly, is excellent but the administrative staff seems more interested in collecting fees than servicing the patients. I plan to find another psychiatric practice. IBH's behavior is unconscionable and heir incompetence is incredible. I've been a patient for four years and initially they couldn't even find my records. The Admin in the front office was insistent that I was not a patient and never been a patient. it's no way to treat a four year patient for being late one time for measly seven minutes. It boiled my service related PTSD. read more

Counselors are good once you get past the hateful, disrespectful, rude receptionist. needs a LOT of training in customer service and communication! She should not be the first contact a person has with the office! read more

I do not recommend doctor Liu. I've been a patient of hers since 2019. My last visit with her was the straw that broke the camels back. I will never go back to IBH. Fair warning to people that are thinking of seeing her, the appointments will feel very rushed. She will force you to make decisions that are not necessary. And on the rare occasion you get angry about that, she will have you evaluated for something that is not what you have at all. She would actually know more about her patients if the appointments weren't so rushed. read more

Ms Karen Hinton was wonderful in helping me and I definitely recommend her. She was professional, caring, empathetic, and most importantly, honest. The staff were also very courteous and helpful. It disappoints me that others haven't said the same in their own reviews, because I very much am grateful for my visit to IBH. read more

The nurse practitioner Kelly Calhoun is a very good therapist. She is very attentive to her patients and caring. The office staff needs attitude adjustments. There was a dispute over fee for "showing up to an appointment scheduled for 1:00 p.m., but 3 minutes late after the required 20 minutes before a 1:00 p.m. appointment time. It is unfair business practices to charge patients a fee for not showing up early before their appointment, although patients wait in the lobby 20 - 30 minutes before the appointed time. read more

Stay away from this place. Had services 5-1/2 years ago and they are just now sending me a bill (through text). I thought it was spam at first because it being from so long ago. Shame on you Integrated Behavioral Health! read more

Zero Stars. I had a good experience in the Muscle Shoals office, but this place needs to be shut down for medical neglect. My appt was on Friday at 11:00. I arrived at 11:06 and was told that I was marked as a No Show. The receptionist said that it's automatically a No Show one minute after your appt time because you are to arrive 15 minutes early. I had to pay a total of $75 to have my medications called in. It's Monday evening at 7:59 pm and still no meds have been called in. It's been one thing after the next with their front office. read more

A friend had gotten very good treatment here so I thought I would also have a good response. I didn't. First, the office building is not easy for someone with mobility problems. Yes there is handicapped parking at the door, but the doors did not open electronically and are very heavy. Add to that, there are two sets of doors with a very small space between them and trying to get my walker and myself into the building was a struggle. Once there, the seating in the lobby is all low, armless, soft chairs which are difficult to get up from if you have bad knees, hips, or back. The reception staff I dealt with were not very welcoming and seemed impatient. The nurse practitioner was easy to talk to, but again, the seating was difficult due to being low and without arms. (This was a problem in all the offices I was in). I also needed therapy, but here, things were worse. First, no one told me the therapist was in a different building about a block away. So, after my ride dropped me off at the main office, I ended up having to walk to the other building. I tire easily and was pretty exhausted by the time I got to the other building. At least here, the receptionist was friendly and concerned. When I got to the therapist's office, once again I had problems with the seating and I did not like that the patient's chairs were all the way across the room from the therapist who was behind a large desk with computer on top, partially blocking my view of her. Yes, this was post-pandemic, but still, I did not feel like there was much attempt to provide a therapeutic environment. (I was a therapist in the past and have been to many therapists over the years, so I have a lot of understanding about what is a good environment for therapy.). Also, I was not impressed with my therapist who admitted she had not been a therapist for long. On top of that, the clinic was so poorly staffed that I only saw her 3 or 4 times over 4 months. Considering the level of depression I had, that was not often enough. My last contact with IBH was when I had a Tele health appointment with the nurse practitioner. The receptionist called to remind me, but when I asked what I needed to do in order to link up, she only said "just click on the link in the text". When I did that, it didn't work. I called the office and was rescheduled for later that day, but still not given any information about the system they use, so when that second text came I had the same problem. Again, there was little help from the staff and I ended up paying $50.00 for a " missed" appointment. That was my last contact, because I was thoroughly disappointed and bordering on disgusted by the low level of professionalism, the low priority towards meeting my needs, and the overall lack of concern I was shown. I would not recommend IBH to anyone who needs good mental health treatment. read more

Business management has begun extorting its customers and employees. I've been a patient with them for years now. I've had to do medical leaves in the past. They're aware of how the leave process works. People cannot get paid for their leave until after paperwork is done. Paperwork in this area is typically $20-45 or so. Current management has decided to line their pockets. They have begun charging $125 per 20 minutes of paperwork. A 40 minute session (or anything over 20 and less than 41) costs you $250. They are not paying their doctors with this money, the doctors don't see a penny of it. They don't run it through insurance. They just take the money and demand it all up front. They also like to surprise you with this. I got a call on Sunday asking to change my follow-up ($20 copay) on Monday to a 40 minute paperwork appointment for $250. Let me rephrase that... They called me the business day before the appointment and asked me to pay them over twelve times the cost of what my visit was supposed to cost. They're not even prompt about getting your paperwork in, either. They wait until the last day or two before it's due to do anything about submitting it. If you're gonna charge 5-12 times the cost of everyone else in the area, I expect you to work promptly. During my next visit I will be asking about a referral because I do not appreciate having my paperwork for leave payment being held hostage. read more

This place has no coordination. They will drop the ball on you and leave you a stranded without the medications you need. Appointments with the wrong people, canceled appointments without notification so you show to find out you are just out of luck and they won't lift a finger to help you. Avoid if you actually need good care. read more

ZERO STARS. I will not be returning here. After the third experience of the receptionist/nurses were rude, with bad attitudes & treating people with zero respect, I told the front receptionist Donna that they should try to be a little nicer to the people that come in here. She immediately through an attitude. "Ummm first of all, how was I being rude & second you're not going to be disrespectful to me". Which I was not, at all. Then started talking about me to the other nurses while I was standing right there. I've never been treating so badly from any type of customer service than here. I asked for a refund, & asked for her name. She first tried to tell me her name is Jamie, but it's Donna. This is a place that people come in for relief, & I have so much anxiety leaving this place. Don't come here unless you're okay with being dehumanized, every time you come in. read more

Omg. Sucks in all areas, its a money racket. If you dont have money to tthrow at these people dont go...... they chg. 25$ to call in medication thats very much needed. I am suicidal just dealing with them. Office manager, lol, more like a cartel boss. Terrible terrible mental health facility. If you decide to go, anyway, consider yourself warned. And get your wallet out. Plus, you should call 3 months before you need to see someone because it will take that long to get in. This place should have to pay people to come here, and i only take non narcotic meds so its not because they dont write scripts. Its because they truly truly suck. Immoral. Uncompassionate, rude, money hungry and i dont see a decent physchistrist working here if they have any kind of care or true want to help in the mental health feild...... remember. Pocket book, with wallet out and ready, 20 minutes early, make sure your clock is in sync with theirs, and act meek and mild they might be kind to you but i doubt it..... We all know in alabama that wellstone is the worst. Not anymore. They are way better than these folks. I promise you will be ghe next shitty review on bere if you want to try to make it work for you. Worse than the state owned less paid emplyees, i put that on everything i love. Please go elsewhere. read more

Never once been ontime for my wife's appointment when she is there early and waiting for at least an hour past her appointment time! We have jobs too! And have to make up the missed time but these people don't care. read more

If they are in an "emergency situation" where they lock the doors. They will not let you know what's going on. If you chose to reschedule due to the situation you are not waived the $50 fee regardless of the fact that there is an "emergency situation". Therefore putting you and whoever you have (children, parents, patients, ex.) at risk of whatever is going on. I spoke with someone above the office manager and he basically told me that it was my choice to go there or go somewhere else. They would not notify any patients of any emergency situation because they didn't have to. They are very inconsiderate of their patients and their mental health. Dr. Harper is great, Wendy is great, and Krystina is great. Everyone else doesn't give a single care to how you feel or your state of mind. I will never recommend this place to anyone that I care about because they don't care about you. read more

I have seen Andra Katie Bright, the Nurse Practitioner at this clinic one time but I definitely prefer the Cullman clinic. Ms. Bright is a wonderful Nurse Practitioner, she is very knowledgeable and most of all she has so much compassion for her patients and always provides the best education about any medicine she prescribes. I definitely recommend this Practitioner but prefer Cullman office over this one any day!! read more

On my first appointment, I waited one full hour. I was told it was scheduled an hour early to complete paperwork; however, I had previously done that and turned it in. Second appointment was at 10:30 am; I finally walked out at noon. Poor practice management - the worst that I've ever experienced! Avoid this place! read more

I've been to this office 3 times. The nurses have always been extremely nice, you check in on the kiosk, and the physician was to the point and has been helpful. read more

Horrible customer service. They never answer their phones. Trying to get in touch with anyone is like pulling teeth.

First off, let me say how satisfied we've been with my daughters doctor and counselor at IBH. We've been quite pleased. Unfortunately, however, interactions with the office staff have not left us with the same impression. My experience today was much like Charity's review on here. And after seeing what she said about the person telling her that her name was Jamie when it was in fact Donna makes me wonder if I was actually speaking with Jamie today or someone else. After much reluctance to tell me her name she finally said it was Jamie. Charity's experience was much like mine was today. An automatic attitude when there was absolutely no need for it. I wasn't upset when I called. But I got upset when she spoke so disrespectfully to me and pretty much accused me of lying. First of, just like Charity, I have never in my long life been treated so unprofessionally and with such disrespect anywhere like I have been treated on multiple occasions from this office. After the last time it happened I said that if it happened again it would be the last time. So, unfortunately, today is the last time my daughter will be having sessions with her counselor and doctor there with whom we hold in high regard. If they ever go anywhere else we will hopefully pick them back up. I have worked in the health field for 36 years and these last 25 years have been at the same facility. Our manager would never allow us to speak to patients in such a manner. Nor would I ever even consider speaking to patients in such a manner. And I've had PLENTY of rude patients. It comes with working with the public. Most of the time it ends up being the result of a miscommunication, which is what Jamie finally admitted to me was the problem. I then asked her why she didn't treat it as a miscommunication then instead of calling me a liar and being so rude. Now, anyone can have a bad day. And as far as I know this womans dog could have died this morning. The problem comes in from multiple issues ranging from computer glitches to new employees who I was told didn't know office protocol, not being able to reach the doctor/counselor during Crisis, office staff not relaying messages to the intended person and not relaying complete messages to rudeness and disconcern on several occasions from office staff. This all in the span of a few short months that we have been there. We were at our previous mental health facility for 5 years and even though we had a disagreement over the bill that was never concluded I don't remember there ever being such unprofessionalism or disrespect. And yes, they had glitches too sometimes and every once in awhile we would show up to no counselor because they had to leave and nobody bothered to call us. But they did apologize and did not go off on us because I expressed a dissatisfaction about having taken off work and pulled my kid out of school. Today I did not even have a dissatifaction when I called. I simply called to let them know that I had not received the code to get onto the Zoom call for my daughters appointment so they could resend it after double checking the email address. She informed me (with attitude) that a parent had called at ___ time and confirmed receipt of the email. I said "Well, I'm the parent that called at that time but I did not confirm receipt of the email." She then informed me "This person is not a liar!" To which I said "Well, I'm not a liar either." I called to give her my email address to send me the code. She continued arguing with me over it instead of confirming the email address. At some point I said the word dam or hell. Can't remember which one and she said if I cussed her again she'd hang up. (Understandably) So I asked her again to Please double check the email address. The address she read out to me was my husbands email which was NOT what I gave her. I don't even know his email off the top of my head. I rarely email him and when I do I just click the button that says his name on it. This is the kind of mistake that happens often there. You tell them one number and then they end up using one that's already in the file. Problem is I had our daughter for the Zoom call. Not him. read more

worst clinic ever. i just got a bill in the mail saying i owe almost 200$ because i missed an appointment that i was called from their secretary for a rescheduling!!!?? save yourself time and money and go elsewhere. read more

When I contacted IBH in Madison, AL, the first appointment available was 6 weeks away. I was sent a large amount of paperwork via email, which took me over an hour to complete. I mailed the completed forms back to IBH. At my first visit, I sat in the waiting room for 1.5 hours before seeing someone I'll describe as an intake person who asked me a few questions & took my vitals. There was then another way before seeing the next person who asked me questions about my reasons for coming to IBH. It was another two weeks before my appointment with a healthcare professional, who was a nurse practitioner. She asked very few questions and spent most of our time together telling me what a huge mistake my spouse was making by having chosen a top university to obtain a degree as a nurse practitioner. She went on and on about how little money he would make and that it would never be worth the amount he was spending for tuition. She then gave me samples of the anti-depressant I have been taking for over 7 years, telling me to increase the dosage, despite the fact that I had said I didn't think it was the right medication for me anymore since my symptoms were far different from what they had been several years ago. I feel that going to IBH was a total waste of time. I have canceled my next appointment and don't plan to return. read more

Where to begin? Ancillary staff always seem confused about proper protocol in billing issues. Regardless, you will always owe some sort of balance when you visit. Inflexible when it comes to scheduling or giving reminder calls resulting in $50.00 dollar missed appointment fees. I felt like cattle being on a revolving door. Herd 'em in, get 'em out. Office location was too far out and not convenient. As for the medical "professionals" I was under the impression they would rather be elsewhere. I found out that my Doctor was leaving this facility for another only after I called to learn that I had missed an appointment. I've never seen a more inefficient business. read more

My experience with IBH was similar to all the other reviewers'. I arrived at the time of my appointment, and had not been told about the 1 hour early. Also there was a lack of professionalism regarding following up the phone conversation with an email. I was told that they never would tell a patient they'd mail the paperwork, to save time at the appointment. I was also told that the therapist declined to even speak to me, without the paperwork being filled out. SO from the other reviews I can gather that you will be going over what you have written because the therapist won't even read it. And the whole time crunch bullshit about why I could not be seen that day because of my failure to comply with their policies was a lie. Not very ethical. And then they declared this fiasco to be a same day cancellation and I "got" to pay $50 for the experience. I did not cancel. I was there. They could have seen me. I believe I am competent enough to fill out paperwork about me in the hour or more that I would be waiting (based on the experience of those who HAD the sacred paperwork filled out, as listed here). AND I am in an emotionally vulnerable state. To take advantage of those of us who are seeking treatment for our situations is reprehensible!!! THey display a shocking lack of compassion for those of us who are dealing with some very real mental and emotional shit!!!I had taken time off from work for an appointment that never was. All these appointments burn through my discretionary leave allotments. I work too. My time is valuable too. Terrible people. Terrible management. read more