Unfortunately rude front desk staff put my stars at 1, but the practitioners and therapist themselves are competent and kind. The waiting room is walled off from the front desk with a loud cold window. And when the front desk staff opens it they aren't kind, proficient or friendly. It's so odd. For $15-$20 an hour surely they could replace each employee up front. And build a wall separating the back offices so that when you walk in you right away see a friendly and kind face. There is no wifi for waiting parents or family members. And the chairs are in need of replacing. But I'll rate at a 2* because the actual care staff seem good. read more

Integrative Wellness Solutions - Waiting room walled off from receptionist. In need of an update for the high cost of care. When you can do better - actually do better. - Counseling & Mental Health Near Me - Mooresville, North Carolina

Was supposed to have a tele visit and my therapist never called. How unprofessional. When I called the front desk, she said, ok. I'll let her know. And still no one called. Real nice read more

WOW! This place started off very good, really liked the connection to the point we even set our son up at the practice.....then it went down hill and it unraveled quickly! Crystal was our therapist and we had reached our out of pocket so we had no more co-pays....YAY!!!!! Then on the first appointment in teh new year I am 2 minutes late (super busy with work) so I go in to see Crystal and bring my son in to see his therapist. I am told its a $50 co-pay, then I remembered, my wife and I each have our own insurance so primary picks up their part and secondary picks up theirs and 9 times out of 10 there is no copay. I let them know im not sure of who my insurance is through its either BC/BS or Aetna. I was informed that Aetna is not part of their network so it would still be the $50 co-pay. I asked, can I get you the insurance card in the morning and I'll let you hold on to my FSA Debit card til then, if its Aetna we will submit through them and you can charge it but if its BC/BS i'd like to save the FSA money if at all possible. I was told no, payment has to be rendered at time of services. I didnt agree with this so said if that is the case we will just leave so I took my son and we both left. At this point Crystal came out into the DARK (yes, poorly lit) parking lot to ask what the issue was so I went through the same description i provided above. Crystal at this point became very hostile in her mannerisms, i told her if that's the way its going to be, we wont come back here. Crystal then said "Good, Don't!" im floored a therapist would confront, then treat a patient in this hostile manner!!!!!!! To top things off, their ENTIRE patient list is printed out and they highlight who has been checked in and it is sitting on their desk for when anyone who stands at the window can see it.....I saw EVERYONE who had a visit scheduled for this day and will report the HIPPA violation tomorrow. Do yourself a favor, find your family a company that looks after the patient FIRST. read more

Integrated Wellness Solutions is not the place to go if you are ACTUALLY looking for help for mental health issues. In summary, if you want to go somewhere that forgets they have prescribed you medicine for the last six months, tries to charge you with hidden fees that are not actual fees, talks to you as if you are a four year old with zero comprehension of the world around you, this is the place for you! As someone with an extensive background in mental health counseling (M.S. Mental Health Counseling) I really can't stress enough how poor of a choice this for anything remotely serious, and frankly, all of it is serious. They do not care about you in the least, and will make little effort to make you feel like they do. The counseling itself is lackluster at best... "Here are some breathing exercises..." "Oh, it really isn't important, maybe next time..." So on down the line. They also like to take you in 10 minutes late after appointment time and send you out to the door 8-10 minutes early. Integrated Wellness is joke at best. Go somewhere that cares about what you are going through in earnest. If you want to see many of the negative things that can and do happen at substandard mental health counseling practices, this IS the place for you. read more

I'll start by saying I love Stephanie Wilcox she gets a 5/5. I just have some confusion about the company, which has made me stop going to this location. My patient portal has an $80 credit which went down from $105 due to an appt I had Friday. This is fine I guess except the credit came from my personal credit card and they should've charged my HSA the $35. Whatever, though, moving on since that's not that bad, more annoying than anything else. My problem was I was looking at the $80 credit when I called about paying a no call no show (my fault I understand) and was told there was only a $25 credit on my account. Odd since the patient portal tells me otherwise. I don't want to argue so I ask them to use that and charge me the rest, but they charged me the full $105 and it still says I have an $80 credit. I'm confused because I don't understand are they just keeping my $80 and still charging me the full amount? Why did they tell me it was $25? Too much confusion and frustration with the billing and front desk. I'm never given explanations on why there is a credit or why there is a discrepancy and it's always charged wrong even though I've been told there have been notes added. I love the UNCC location though never had a problem there. read more