Dr. Craig Cheptke is an extraordinary doctor. He identified DNA issues that have been at the root of my depression and coordinated care with pain management with my PCP. He questioned whether sleep apnea could be the underlying reason for an overall feeling of malaise. He treats me like an adult. I find our conversations very helpful and generally positive in helping me test the ground under my feet. We all want to know we are "okay," and sometimes you get the feeling from doctors that you have to do X, Y, and Z to get to their definition of OK. Dr. Craig helps me get there faster, supports my own awareness of how I feel, and helps me find ways to measure it in everyday life. read more

Dr. Chepke has helped me more in a few sessions than previous doctors have in 13 years. Definitely worth the out of network cost. And then some! Reimbursement process is cumbersome for my insurance company, but he has literally changed my life. All of the office staff are always super helpful as well. So grateful to have found you! read more

This office is GREAT. You can tell that the whole staff really care about you and your well-being. They check up and follow up with you and they know what they're doing. I'm not one to write reviews. In fact, I think this is my first. But, I had to write one for Excel Psychiatrics and Dr. Chepke because of how good they really are. You don't often run into Dr.s anymore that look at your mental health from the big picture. But this office does. They are concerned with you and your sleep, your diet, what medicines you need or don't need. They want to help you get on track and function to your personal optimum level. In other words they want to help you be the best you that you can be. And frankly, I never thought going to Dr. Chepke would make such a difference. All my past psychiatrists gave me a 10-20 minute appointment to talk about my meds and rarely make any adjustments. But Chepke and his staff are not like that. They're not like it at all. He speaks with you for the full hour, he gets to know you, gives advice, even helps get your medicines at the lowest price. I had been in a behavioral health center after another attempt and once I was out, this was the psychiatrist I went to and this place, I can honestly say, has helped save my life. Sure, I still struggle and I have other doctors and therapist I have to go to but if not for Chepke I would be in a much darker place. He, and the others who work there, give their all to reach out and help you get/stay on track. I can't say enough about this place, for me, it was a Godsend. And if you are looking for help, you should go to Dr Chepke and Excell Psychiatrics. read more

Dr. Chepke is the only psychiatrist that I have ever seen who takes lots of time with his patients, addressing his clients' concerns by formulating a custom plan for them, instead of my previous experience of psychiatrists who just keep trying standard meds, adding more to counteract others, regardless of their clients' specific needs and concerns. Dr. Chepke researches each and every medication and therapy that he prescribes and recommends, AND he figures out a way to get that medication to you if you are, like I was, with inadequate or non-existent health insurance. His staff not only researched my insurance to see whether my medications were covered, THEY applied for financial assistance programs through the pharmaceutical companies on MY behalf. When I suddenly started having an inexplicable response to a medication I had been taking, Dr. Chepke listened to my concerns and acted on them. He suggested a test that would determine how my body metabolizes certain meds to better understand my body's tolerances. He let me make the decision about it, since I was a bit cautious. After I decided to have the test, his staff again contacted my insurance company to see what my co-pay would be, and then applied for financial assistance on MY behalf. I am now on one daily med that has quite literally been a life-saver, and doesn't cause the fatigue that's exacerbated by my neurological condition. With every previous psychiatrist, it seemed that prescribing meds was just guesswork. Dr. Chepke checks in with me, he answers questions immediately, he can always make time for me in his schedule, and when I was without the means to pay for his services and without health insurance, he reduced his (already reasonable) fee without my even asking for a discount. Because of this, I could always see him, even when I found myself without adequate work. I cannot recommend Excel Psychiatric strongly enough. A friend of mine raved about their services and sent me their way. She was absolutely right. I'm never going anywhere else for psychiatric care. read more

Highly recommend Dr. Chepke. He is extremely knowledgeable and will help reverse years of damage done by other psychiatrists just throwing pills down your throat. read more

I've been working with Dr. Chepke since March of this year, and I have never felt more comfortable with a doctor. Dr. Chepke has completely turned my life around. I never feel rushed during my appointments. I feel like a person during our appointments and not just a number or a simple refill of meds like other doctors made me feel. Dr. Chepke takes the time to truly listen to me and it's obvious he wants me to feel better. My tardive dyskinesia as well as the insecurities I had because of TD are now under control. Dr. Chepke should wear a cape. He is a true superhero in my opinion. read more

AVOID THIS DOCTOR IF YOU CAN. I was a patient of Dr. Chepke for more than two years with good rapport and no interpersonal issues or behavioral issues on my part. Then I told him my anxiety was getting really bad and he prescribed an extremely low dosage of klonopin which he promised could help me feel better almost immediately. It did nothing at all, and I began to panic. In this state of panic I read the wrong medicine bottle label for a different anxiety medicine which instructed me to take up to three as needed for anxiety per day, when I was only meant to take 1 klonopin. When I realized this mistake I started to freak out even more and I was having a full-blown panic attack. I called their office right away and told them I had accidentally overdosed and was concerned, but also that the medicine was doing nothing to make me feel less anxious. The receptionist promised that they would get back to me soon, but they didn't call me back. Over the next couple of days I called a few times, trying to get assistance or something to help me stop worrying. The receptionists continued to make empty promises about calling me back and they never did. On the third day I went in to the office in person and calmly explained the situation to the receptionist and asked if I could talk to the doctor in-person briefly between patients. I waited for roughly 15 minutes, and just sat quietly, only briefly making small talk to the receptionist. She explained that they were busy because the doctor was going out of town soon, but they would have a response for me by the end of the day. I thanked her for her time and went home. An hour before they closed I called one last time because I was feeling worried that they hadn't called me back. The woman who called me coldly told me that they were discharging me as a patient immediately with no warning. I asked why, and they said they had three reasons. 1. They claimed I intentionally abused my medicine. This is obviously nonsense because I did it accidentally, had a good reason to make a mistake as I could show the bottle with the misleading information, but they wouldn't listen to my explanation. Furthermore why would I call them to tell them I had overdosed if I were doing it on purpose? 2. They claimed that my calls were too frequent and were inappropriate. First of all they never once told me I was calling too often, they never suggested I should just stop or anything like that. I only called AT MOST 3 times a day for two days or so. And I only called them at times when THEY promised that they'd call me back. Additionally I was never anything but polite and patient with them on the phone and I was never rude in any capacity. Finally, and perhaps most insultingly, they told me that when I came to visit the office it was inappropriate and rude. They said that I refused to leave which is the worst slap in the face of them all because I was not once asked to leave. The receptionist didn't look uncomfortable or upset, and she smiled politely at my small-talk. This all happened to me when I was in the middle of a anxiety crisis that lasted several days. My doctor who had promised to help me just decided arbitrarily to stop treating me and leave me with no psychiatrist when I was freaking out and without medicine that could adequately treat my problem. If I couldn't fall back and rely on my primary care doctor, something unthinkable could have happened. Even with my primary care doctor trying to help without a psychiatric specialization I had to go to the emergency room within a month to avoid hurting myself. I have still not been able to find a new psychiatrist to replace him, because the office my primary care doctor referred me to refused to treat me. It's been nearly a year now and I still feel dreadful and hopeless, and I can't find anyone who can really help me I don't think Dr. Chepke is an evil person or some kind of psychopath, but he is a backstabber who is unworthy of being called a doctor. If the word "hate" were written on every micron of every blood vessel in my body it would not equal one trillionth of the hate I feel for him, and I will never forgive him for ruining my life. read more

This place is completely unprofessional. They ONLY communicate by text messages and emails. Usually takes a week to reply back to someone and no one EVER answers the phone. Sessions are shorter than normal, after you drive a hour just to get there. I received a bill in the mail for "missed" appointments that were NEVER confirmed on my end! They don't give you a courtesy call or a appointment reminder. Communication with this place is horrible. Needless to say I refuse to pay them. read more

Next to impossible to talk with anyone on the phone. We went weeks with no word after leaving repeated messages and no medication. Quick to demand payment slow to respond to need, no urgent response what so ever. Prescriptions were problematic with many samples used of very expensive medications that insurance questioned. The whole process over the past 8 months has been a real disappointment. read more

have been receiving bills from this dr for 1.5 years. have gone back and forth with him and insurance and insurance says he is not billing correctly i saw this dr 3-4 times in 2015. he was in-network. i received his name directly from a representative at the insurance (coventry one). there was a $40 or $50 copay. i paid that every time i went. after i stopped going i started receiving bills in the mail from the dr. i contacted the insurance (last summer) they said he was not billing correctly that he had never even tried to bill the insurance. i went back and forth between dr and insurance and billing company for months and finally they said it was all straightened out. fast forward to this year and now i am getting bills again. insurance says same thing. dr fired billing company he says. woman who answers his phone hangs up on me and won't do anything. read more

my pcp made me an appt here and i was assured i would be seeing a psychiatrist. when i arrived, the door was locked and no hrs posted. when they did open, there was a young fgirl/lady in the front with rolled up jean short -shorts on, when i asked about the credentials of the md, she answered and then said "but you will not be seeing him today, you see me on the first appt." i told her this was not the arrangement and there was nothing she could do to help me, she replied that i was welcome to leave but that i would not be hostile to her. this is not the way to speak to someone with a significant psych history. i have far much more experience with psychiatric issues and experience with patients than she does with over 30 yrs varied nsg experience including psychiatry.she did not know me or my illness. she was not professional, she was rude and furthermore with a lcsw does not have the background to help anyone with significant psychiatric history. her attitude was very poor and i left the office in a worse condition than i came, very agitated and crying. read more