If I could rate higher than 5 stars, I would. Tom Shannon and his team (Jeff and Mike) did an…read moreexcellent job installing a new Trane central air unit. I'm recovering from surgery and Tom was great about working with family members in my absence. He was kind enough to reschedule the install to a week earlier when he had another customer reschedule. Tom and his team arrived on time, covered my flooring for protection, worked fast and cleaned up afterwards. They were respectful of the property and very friendly, too. Thank you Tom, Jeff and Mike! I highly recommend Burrier Service Company!

What started as a wonderful experience dealing with Burrier has become a source of constant…read morefrustration. They installed a tankless system for us (January 2025), an HVAC heater (September 2025), and a humidifier into the HVAC (October 2025). They quoted me $300 for a valve replacement in writing before changing their mind if they would do the work, referring me to their parent company (Steingass) whose rep Jason came out. I asked Jason for two quotes, one for the one valve and one with an increased the scope, Jason verbally told me he'd quote that but the increased scope would only take a day of work. He then only quoted the increased scope at $3500 for two days of work. I emailed a reply to the quote but it bounced because their quote system doesn't send from an actual email address. Burrier installed the HVAC heating unit back in September but with piping that wasn't properly glued. This caused exhaust leaks into our basement during the winter when it turned on. They sold us a humidifier that doesn't work as promised. Despite multiple trips they initially couldn't find any issue. It was two months later that their installers found mineral buildup that shocked them and said to me that it looked like over a year since the filter was changed. So, we needed the added expense to add a separate water filter line. This was done at an upgraded post install cost. Unfortunately, even with this we still don't get good humidity (19% when set at 50%). Additionally, they scheduled a flush of our tankless system but their first tech who came on site only inspected the humidifier didn't do it. Then, techs came back several times for the humidifier none came with the equipment to flush it. I was told in writing by Tom that Lee would schedule but he didn't. I'm exhausted trying to stay on top of the issues. They don't follow up with me, I have to follow up with them. I have called and left voicemails that haven't been returned by the scheduling department. I have emailed sales. I wish they could have continued to be awesome like they were when we started working with them and hopefully they improve but for now I'm lowering from 5 stars to 2 stars to reflect the new reality of working with them.

Excellent and high quality installation. I needed to replace a 30-40 old gas furnace. Many…read morefriends recommended Bryan and Sun. The salesman was extremely honest and explained the pros and cons of various types of heaters. He's an hvac technician knew exactly what I needed and the installation specifications. The owners strive honesty of sales. Rheem is a highly rated brand. The installers were extremely polite and did an excellent and highly quality installation, including a chimney liner, excellent wiring dressing, venting and plenum installation. The cost was very fair and reasonable. I highly recommend them. I'm overwhelmed with the quality installation.

Just talking to Pat was enough to keep them coming out. I explained in detail what repairs were…read moredone on my furnace in 2025, and he kept talking about red flags. Who cares who did work on it before? Come out and do your own diagnostics on it before you repair it. He acted like I was not telling him the truth or something, Mr. know-it-all, except how to communicate with customers. This was an emergency because we didn't have heat, and he only cared about red flags!? Just come out and fix it. Very difficult to work with. He would ask me a question, then cut me off when I tried to answer.

We had an issue with our air conditioning unit. The office took all of our observations and a…read moreservice professional was dispatched. Our technician was experienced in HVAC SYSTEMS for many years. He diagnosed the issue immediately and a part was replaced. There was no sales pressure as we would have not known the situation. We had such an amazing customer service experience and have never had an issue with any previous repairs in the past. You get what you pay for and the value we have paid in the past has served us well. Thank you Gorjanc for keeping us cool during this muggy heatwave! Our air conditioning unit is back up again at 100 %. We are very happy with the results!

Way overpriced. We needed our dehumidifier to be replaced. We were charged $4,000 for the product…read moreand installation. We have a 1200 square foot home.

WyattWorks is extremely experienced; professional; responsive and thoughtful! My 92 year old…read moremother was having a major plumbing issue inside her home that required an emergency call to WyattWorks. A call late at night I might add. Quick background on my mom. She knows everyone in Wickliffe and is universally loved! WyattWorks didn't know my mom. They just know that she needed help: after hours. Wyatt was there immediately; and in a time of COVID 19, the technician followed social distancing guidelines. He also fixed the problem with courtesy, AND, the company gave her a very generous price break because of her age. In a time of need and in a time when compassion is needed, WyattWorks plumbing perfectly did their job!

Completely unreliable. Canceled two separate appointments on the day of citing other emergency…read morecalls and then rescheduled a third without bothering to notify me. Never again!

We recently purchased an older home with very outdated electrical wiring, including a fuse box…read moreinstead of a modern breaker panel, so we knew we had a big project ahead of us. Mike and the entire team at Electrical Innovations exceeded every expectation. From the very beginning, Mike was incredibly communicative and transparent. He took the time to answer all of our questions, worked with us on pricing, and made what could have been a stressful project feel easy. His pricing was not only fair but extremely reasonable for the amount of work that was completed. On the day of the project, Mike arrived with a great crew, and they accomplished an unbelievable amount of work in just one day. They updated our electrical system, handled everything from start to finish, and left us with the peace of mind that our home is now much safer and up to date. The professionalism, efficiency, and quality of work were outstanding. It's rare to find a contractor who is this responsive, honest, and dedicated to doing the job right. I highly recommend Electrical Innovations to anyone needing electrical work, whether it's a small repair or a major upgrade. Mike has absolutely earned our trust, and he'll be our go-to electrician for any future projects. Thank you, Mike and the entire team, for an amazing experience!

Mike and his guys do amazing work. Great at finding solutions to problems, but won't up charge you…read moreon work that would cost you way more than would be worth it. They think about how people live in our buildings and come up with fantastic solutions. As our buildings are older too, that means some of the jobs can be tricky as we try to upgrade things. They do a great job at doing what we as and going above and beyond that. Top notch work!

Hey- just wanted to say that getting your estimate for a spigot installed outside I am absolutely…read moreappalled at your prices and I plan to pass this along to anyone and everyone I know in the Cleveland area.... Your quote was so incredibly outrageous that I decided to watch a couple of YouTube videos, go to home depot and purchase $68 dollars in material..... I successfully did the job myself for $68..... you quoted me $978 dollars... NINE HUNDRED dollars in labor?!?!?! It took me an hour. That is absolute highway robbery... I know you're a business and you gotta make a buck but Jesus Christ yall should be ashamed of yourselves.

We had a leak in our basement not long before we were planning on selling and we needed it fixed…read more Checked around for well reviewed plumbers, and My Plumber stood out, so I gave them a call. They lived up to the hype - it was a perfect transaction from start to finish, both the scheduling and the service, and the fella who came out was super nice and efficient. The cost was perfectly reasonable, and given the level of service that went with it, was perfect. We've moved to another state at this point, so we won't get to call them out to help if we need it - but if you're in the Mentor area, you can't go wrong here.

Jackson from Furnace Monkey is the best! Our furnace is now doing very well indeed and I feel…read morecomfortable in saying that Jackson did a great job job.

Professional, knowledgeable and dependable. Gregg and his…read moreteam are amazing and I am grateful that they are serving our community. Have had them service my home but more recently i called to help my widowed neighbor. She had another larger local company -had no heat in the home (she is 80 years old). They told her repairs would take a week estimate over a $1,000.00 plus the initial cost of $180.00 and it was bitterly cold. Thats when I called Kris at FM. Gregg came out same afternoon (end of day Friday) fully assessed the issue, fixed it and didn't leave till she was warm and safe. He even took the time to explain all work being done and encouraged her to watch him work. Needless to say she didn't need the service/part the other technician proposed. I can't say enough about their integrity and honesty. Not easy to find these days. If I could I would leave them more than the allowed 5 stars!

I had the occasion to work with Formica Plumbing twice in the last week and I highly recommend this…read morecompany. The first visit Gavin and Ethan arrived on time and worked quickly, professionally, and cleanly. The second visit Gavin arrived and took care of the issue in record time. Always polite and friendly with an accurate estimate of the work requested. Call Formica Plumbing for all your plumbing issues.

I am dealing with my mom's house, which has had a plumbing issue for years; her sewer would back…read moreup, and the toilets wouldn't flush during high usage. I got a quote from a national plumbing company; they told me I have to replace the entire sewer line in the yard and under the house, requiring them to break up the concrete for a small fee of $30,000! Lots of fearmongering and warnings about the pipes being shot. They didn't even clean one clump of roots because they said they were worried the pipe was cracked underneath. It wasn't! I got a second quote from Formica Plumbing. The plumber, Jeff Poulos, was very honest and wondered why I thought I needed the sewer line replaced. After he cleaned out the roots, he showed me the video live; it looked clean with nothing cracked, broken, or misaligned like the other company had claimed. He did find that the inspection tee in the yard was broken and quoted $5,000 to fix it. A much better quote, but I wasn't done. I called the Cuyahoga County Sewer Department, and they fixed it FOR FREE!!!!! It's something they cover. I am beyond thrilled with this news! I had put down a deposit with Formica and they were very nice about refunding it, Jeff did his due diligence and called the county sewer department to learn more about what and where they cover and is putting it in the company system, so this doesn't happen to customers in the future. I am so pleased with my transaction with Jeff and Formica. They are honest and customer-focused, no scare tactics to get business, and no fixing what isn't broken. I highly recommend them; I will use them for all my plumbing needs. In this day and age, it is so refreshing to find honesty on this level. I feel like I won the plumbing lottery!