They installed my tank less water heater, and have been back for routine maintenance and another…read moreunrelated issue. Dennis is polite, knowledgeable, and dependable. Pricing is good, too. Will be happy to work with Parsons in the future.

Amazing customer service! Friendly, knowledgeable and…read morereliable! Professional company, my plumber for life. Easy to get an appointment and worth every penny!!

I never thought I would be able to say this about a plumbing company, but here I am saying…read moreit....These guys treated me the way a family member would treat their own. These guys are terrific. Responsive, trustworthy and reliable. I can't say enough about there superior customer service and a job well done. Their prices are reasonable. They are fair and honest. They fixed my nightmare quickly. They made sure to resolve the sewer problem fast. I highly recommend them. Thank you so much!!

Chuck was not able to do the kind of work we needed, but he was honest about it. That means a lot…read more Also, he provided me several names of competitors who might be able to do the work instead. I'm doing this for my parents who live locally, but I don't, and as much as they would like to do the work themselves, time has moved on. I'm very grateful to Chuck for his honesty and integrity.

Had a extremely good experience. The technician arrived on time, quickly recognized the plumbing…read moreproblem, and defined the restore procedure really. The work turned into performed efficaciously, and the whole lot has been working properly considering. The most effective purpose I'm giving 4 stars in place of 5 is due to the fact the pricing felt a chunk excessive. Still, the exceptional and professionalism made it well worth it. Would clearly name them again for destiny plumbing needs.

* * * * * PERSONAL PROPERTY STOLEN * * * * *…read more Long story short, personal items of low monetary but immeasurable sentimental value were stolen from my home. The opportunity to return the items anonymously without repercussion was extended, but my items have not been returned. * * * * * PERSONAL PROPERTY STOLEN * * * * * The work that was completed was done well enough. They even went above and beyond to work with my existing antiquated utilities. The mess left behind was no worse than that of other tradesmen I have hired (dust, greasy fingerprints, bootprints, etc). One of the men took one of my kitchen towels and used it as a rag without asking. It was then left balled up on the floor. I didn't even bother calling to complain about this, but in retrospect...* * * * This may have been a tactic to draw my attention away from the shelf where my personal belongings were stolen from.* * * * If you hire this company, get the full names of ALL of the workers who will be in your home. Google them before letting them in. If your gut tells you not to let them in, do not let them in. Do not take your eyes off them for a second. Do not allow one worker to distract you while the other(s) are unattended. If possible, place cameras, even around items of no/low value, kids' toys, knick-knacks, etc, even if they are too high up to reach normally. If you do not have video cameras, take before pictures of any room they have access to. Do not allow them to remove trash/debris from your home. Insist that they leave any garbage bags behind and check them thoroughly before throwing them away yourself. Take inventory of your belongings immediately. Record and photograph anything odd, even if it isn't something you would usually bother complaining about. If anything has gone missing, NO MATTER HOW LOW IN VALUE, file a police report. What we cannot prove as individuals, we can prove with a paper trail. Help prevent this from happening to someone else!!! * * * * * PERSONAL PROPERTY STOLEN * * * * *

This has been the year for plumbing issues! Ugh. Three issues this year alone. These guys are…read morealways reliable. The diagnose the problem quickly and fixed it right the first time! They are fair priced and responsive. It's a family owned business and they treat you like a family. They took care to take precautions with covid and were respectful. I have a crazy dog and they were not upset by his constant barking. They are the only place we call and have used them for years!! If you want reliable, friendly, affordable, good service these are the people to call!

Great work! Affordable and responsive. They take care of everything needed. Very polite and great…read moreattention to detail. Will definitely use them again!

Once again, 1-Tom Plumbing of Cleveland saved me from a plumbing disaster! Jay, who fixed my toilet…read moreabout two years ago, came back and did a great job repairing my shower and cleaning the shower drain from my 85 year old house. He was fast and professional and explained the issue clearly. Now my drain is better than when I bought the house. Thank you for coming to my rescue and keeping me from having a tub that takes 10 hours to drain after a shower!

It started when my husband attempted to replace the sprayer for the kitchen faucet. Five hours…read morelater, time to call a plumber. My only choice for the past several years has been Kevin Zilke, Plumbers Ink, which is now under the umbrella of 1-Tom Plumber. Everything I had come to expect - quality work, prompt, efficient, complete clean up, friendly and knowledgeable, with the ability to explain the process, continues with the franchise experience. We cringed at the estimate, but smiled at the value. They take pride in standing behind their work. Zach arrived on time and respected my home and pets. My situation proved a little challenging, the drop in sink didn't quite drop in, but Zach was up to the task and made the necessary adjustments with stunning results. 1-Tom Plumber will continue to be the only plumber I need to call.

The coupons on the website state 55 off any plumbing service bit that is not true. Je said only for…read moresewers not augering. There was a different coupon that is for sewer lines. Also isnt auguring cleaning out a drain? Oter than that guy was good but would probably look elsewhere. Dont like false advertising.

Roto-Rooter came out to look at an existing sewer issue at my house. They had come out several…read moreyears ago and told us the pipes were misaligned and needed to be replaced. They cleaned the roots out of the line in the yard and did a good job with that. My issue is their deceptive sales practices. They used a camera on the basement sewer pipe and told us that the line and the outdoor lines needed to be replaced. The quote was $30,000 for both! They did not clean the basement pipe; there was a tuft of roots they left and didn't want to touch b/c they claimed the line was broken underneath and they didn't want to damage it. Of course, I got a second quote from Formica plumbing, an honest company, which cleaned out the basement line and found nothing wrong with it aside from the normal root issues. They found the issue in the yard line to be the access junction, which the county fixed for free! So instead of having to get a 5% loan and a HUGE repair I paid less than $1000. I found out they work on commission. No thank you Roto-Rooter!

We have had to replace a few appliances within a year's time as they were waaaay past their life…read moreexpectancy and finally gave out. A furnace, then the A/C then our water heater. Those items were stressful to have issues with and then to make the decision to replace them was another hard pill to swallow. I can honestly say that the technicians who came out each and everytime were always awesome. Brad is who I have seen on several occasions. He is always kind and answers any questions I have. He has been thorough in assessing the problems and then laying out different options for us in choosing our next steps. He works hard the whole time he has been here and always checks in with us about where things are at he goes. This time around he had two other technicians with him to help with our project. Both Alex and Michael came in ready to work and they didn't stop until it was all finished. They were equally and nice and patient with my questions and each one of these guys cleans up after their work mess. I can't say thank you enough for their professionalism and hard work.

We have used H Jack's several times. Every time they were professional & provided quality service…read more Austin & Dan installed a new shower surround. They removed the old tub & all the wall tiles. Huge mess!! Every day they cleaned up afterwards. My bathroom looks amazing! Austin & Dan were respectful & friendly. And we're great at updating me on progress & noise levels. I work from home & this could have impacted my job. I have recommended H Jacks & will continue to do so. They are honest & guarantee their work.