Wow! Words can't express how happy i am right now. Went in needing true sound advice on buying ,…read moretrading in or even leasing my vehicle. Not only did they help me but they were 100% truthful. I did my own personal research prior to coming here just to be sure but literally Mr.Armando Hernandez was a true blessing to me. He taught me how to make sure i wasn't getting scammed or anything. Get the best deal for my trade in and everything. This was by far the BEST experience I've ever had at a dealership.

Today me and my wife purchase a 2013 4-door Ford Escape very affordable price and super low mileage…read morefrom this shop. First off the sales man was very professional and they did not harass us or pressure us into buying any vehicle on the lot they let us take our time until we found the right vehicle for us I highly recommend this place for anyone looking to buy high quality used or new vehicles kudos to the staff and management of this place.

As the byline states: "At CarMax, we'll buy your car even if you don't buy ours". That's what I…read morecame here to do. And I'll let you all know right now....it is a grueling, drawn out process. My main complaint is that the expediency (not to mention the attention span) of the employees here are much to be desired. It took nearly 4 hours to sell my truck, which felt like 8 hours, but should have taken maybe 2 hours. Biggest reason for this: after the guy sat down and went over the specs, driving history and condition of my truck, he "forgot" to call me back for the final appraisal. He said he lost my number, which makes no sense seeing as how they enter it into a computer. But I digress. So anyway, there I sat like the impatient goober that I am in the lobby for what felt like an eternity. If I hadn't gotten up to bug the clerks again, I'd have probably sat there till closing time. I dispatch this caveat to you all to say: should you sell a car here, be sure to stay on top of them if it's been longer than an hour or so. It only takes 30 minutes max for them to conduct the inspection of the vehicle. The longest part was everything else; getting seen, running the appraisal and finally...cutting the check. True, they give you the money on the spot....after you've signed away what feels like your life via the 8 pages of contractual blah-blah-blah. Be sure to do your KBB research prior to coming here so you have at least some idea of how much payment to expect. 9 times out of 10, they WILL undercut the Blue Book price by at least a few hundred dollars. That said, CarMax is alright. They certainly beat out their competitors at webuycars.com. The latter claimed they could only offer up to $1000 for my truck. Obviously, I turned them down for a slightly better offer from CarMax. At least they were a lot closer to the KBB range. It was still low, but I felt I needed to accept what I could get at that point. Especially after already sacrificing 4+ hours of my life I'll never get back. A lot of you are probably wondering why I didn't just sell my truck privately. I'm gonna be honest with you: I didn't feel like dealing with the hassle. Too many risks for potentially getting ripped off, doxed, or a return from some angry buyer claiming the vehicle was worse off than it actually was. In short, I just wanted it done right and quickly. In the end, this is the place to go if you want to sell your old vehicle quickly and not get completely ripped off. Don't expect to make a fortune or anything, but....expect a somewhat decent price for not having to sell it privately. One day, I may return to one of these to buy my son an affordable car when the time comes. For now, I'm giving CarMax 3 lonely customers waiting a millennia in the lobby out of 5.

David in service dept is a liar and a fraud. Came in with 89% oil life exact after oil change he…read moresaid it was at 70%, and lied about metal shavings in my oil.

I bought a Tacoma here yesterday. I gotta say, I'm impressed. I've bought vehicles from other…read moredealerships before but never at this one. My sales guy Alfredo has to be the most professional and attentive car salesman I've ever met. Props, Alfredo; I'll be coming back to you for my next car 10/10

they don't answer and when they do they have you on hold for past 30 mins. wild dealershipread more

Professional sales group. Non-pushy. Very knowledable and educated group. I am extrememly happy…read morewith my Accord purchase there. I'd recommed CAS to anybody in the market for a used vehicle.

From the owner: Family owned used car dealership been in business since 1998 in the El Paso area. We specialize in…read morecars that will serve your daily needs. We take pride in offering our customers with a warranty on all our inventory along with financing for all financial situations. We always list our cash prices so you can have a hassle free experience.

I'm not sure why there are bad reviews.. So far we have good experiences with Casa kia. Before, we…read morecame onto the lot we went onto their website and saw a Kia Soul (2017) that we wanted. Went there and told them this is what we wanted and BAM they actually had that same car.. and last one too (the price was great). Great customer service. And the waiting area decent as well. Overall, had a good experience today. Will come back and redo this review in a couple months after services to my new car :)

My check engine light turned on in my 2022 Kia Stinger. it is a thermostat issue. I dropped my…read morecar off 7 days ago and have not heard back from them. There was no rental car offered, no regard to my lack of transportation. Truly horrible service. This dealership is obviously lacking an efficient management team. I've called to speak to Mr. Soto "General Manager" no response to this day. No one cares it's ridiculous.

Just ask for Javier and he will make your car buying experience super easy. He walked me through…read morethe entire car shopping experience.

They have such a great staff working. They made it easy for us to buy a car. We love our new Toyota…read moreHighlander!

Went into to fix a flat on my Car and the technician attended us quickly and came back to show us…read morethat the tire had no leak and explained that it may have been the valve leaking he repaired the problem and charged us 0 zero ! Awesome job!

Ask for Michael Garcia and you will not be let down. He is truly a customer centered sales person…read more We never felt pressured and he was patient and very knowledgeable. I am definitely going back for our next car.

After 12 previous Lexus, all of them RXs, and three from this store alone, I somehow got a lemon…read more I shared photos and videos with the GM to help fix the problem, but no response. After 8 days of putting my car in service with a local service center, the problem persisted. The Lemon law or buy back process is horrendously long, so I asked Fox Lexus to do an exchange. Their only offer is a step down for $80 / mo more. My current car is AWD Premium Plus but he is trying to give me a Basic one for more money. WHY? Because there's no equity in the current car. Gee... it's a lemon and it came from your store! It's not time to make more money from me as a new sale, it's time to eat it and do the right thing! At least you could use this car as a loaner... I drive long distances! I can't be stuck on the road at night, again!

I absolutely loved my sales agent, Argentina Rodriguez! She was wonderful and she gets 5 stars!…read more However....when it comes to the service department.... I live two hours away and when I traveled to Fox Lexus to have my initial 5000-mile checkup. I was told was supposed to be a fairly quick process. My appointment was at 11:15 and I was there 10 minutes before. My Service Advisor, Art, checked me in and talked to me while chewing some food and asked if I would be leaving or staying. I explained I was from out of town and would stay. He then proceeded to go to lunch for (at least) the next two hours. He apparently did not tell anyone that I was waiting for my vehicle. At 1:30, I finally asked another service advisor if my vehicle was finished and she proceeded to help me. At that point he was still not back. So, I sat in the waiting room, during the lunch hour and watched others come in after me and leave before me. I was never offered anything or spoken to after my initial conversation with Arturo until I approached the other service advisor two hours later. What in the world did they think I was doing there for two hours? From what I could tell my vehicle had been ready for some time because after the service, it was washed. I checked to see if it was still wet anywhere. It was very dry and likely sitting there for a very long time. It is apparent that there are not appropriate systems in place for communication of important information. I would be hard pressed to recommend Fox Lexus for its lack of commitment to the customer (AFTER) they have purchased a vehicle. If anyone is wondering, I bought a 2025 GX 550.