Very disappointed in the purchase I did back in February 2025. I purchased a 2014 Mercedes CLA250…read more I was told everything was 100%. few weeks later I found out the battery was completely the wrong kind. Mercedes requires a gel battery (I paid $400) which the car came with a cheap acid battery. Later the car broke down on me and wouldn't start. I spoke to the owner and he I had to pay half of the repairs even with "warranty" the vehicle had. That's another $400. and finally, 8 months later the vehicle completely gave out on me while I was on the freeway. I paid for a tow truck and called the owner Arnie again. He said the warranty I had was only for 6 months not the 8 months I was told it was for. He said he'd see what he can do but after texts and calls he never reached back out. very disappointed considering I gave $5000 as a down payment, and I am now stuck on a 60-month finance for a non-working vehicle. I recommend you go elsewhere for a reliable vehicle or have a mechanic inspect the vehicle after purchasing. This is my real review, not those fake ones you see on google. had I just gotten the proper help or a replacement vehicle I would've kept my original good reviews I gave them. Sucks things were left the way they were. I was originally extremely happy with my purchase......

Purchased a car with Gino, It's exactly what I was looking for. I had an amazing experience with…read moreGino, who went above and beyond to assist me. They made me feel valued as a customer!

Wow! Words can't express how happy i am right now. Went in needing true sound advice on buying ,…read moretrading in or even leasing my vehicle. Not only did they help me but they were 100% truthful. I did my own personal research prior to coming here just to be sure but literally Mr.Armando Hernandez was a true blessing to me. He taught me how to make sure i wasn't getting scammed or anything. Get the best deal for my trade in and everything. This was by far the BEST experience I've ever had at a dealership.

Today me and my wife purchase a 2013 4-door Ford Escape very affordable price and super low mileage…read morefrom this shop. First off the sales man was very professional and they did not harass us or pressure us into buying any vehicle on the lot they let us take our time until we found the right vehicle for us I highly recommend this place for anyone looking to buy high quality used or new vehicles kudos to the staff and management of this place.

David in service dept is a liar and a fraud. Came in with 89% oil life exact after oil change he…read moresaid it was at 70%, and lied about metal shavings in my oil.

They do not stand by their product nor does thier "care plans" cover anything. Do NOT purchase…read moreanyhere!

they don't answer and when they do they have you on hold for past 30 mins. wild dealershipread more

I bought a Tacoma here yesterday. I gotta say, I'm impressed. I've bought vehicles from other…read moredealerships before but never at this one. My sales guy Alfredo has to be the most professional and attentive car salesman I've ever met. Props, Alfredo; I'll be coming back to you for my next car 10/10

Professional sales group. Non-pushy. Very knowledable and educated group. I am extrememly happy…read morewith my Accord purchase there. I'd recommed CAS to anybody in the market for a used vehicle.

From the owner: Family owned used car dealership been in business since 1998 in the El Paso area. We specialize in…read morecars that will serve your daily needs. We take pride in offering our customers with a warranty on all our inventory along with financing for all financial situations. We always list our cash prices so you can have a hassle free experience.

I'm not sure why there are bad reviews.. So far we have good experiences with Casa kia. Before, we…read morecame onto the lot we went onto their website and saw a Kia Soul (2017) that we wanted. Went there and told them this is what we wanted and BAM they actually had that same car.. and last one too (the price was great). Great customer service. And the waiting area decent as well. Overall, had a good experience today. Will come back and redo this review in a couple months after services to my new car :)

I'm giving Casa Kia 2 stars rather than 1 because I previously used their Service Department and…read morehad a good experience. They were responsive, and I had no issues when I brought my vehicle in a few months ago. My recent experience trying to reach someone regarding a lease buyout, however, was completely different. I spent over an hour repeatedly attempting to reach the dealership from my regular phone number, which has an out-of-state area code. My calls went unanswered--not only by Finance, but even when calling the main dealership line. After numerous attempts, I decided to block my caller ID and try again. That was the only time I was able to get through, and the receptionist answered. I asked to speak with the General Manager and was told he was in a meeting. She then transferred me to Finance, where once again, no one answered. I was simply trying to purchase my existing Kia at the end of my lease. I already had financing approved and was ready to move forward, so this should have been a relatively straightforward transaction. I ultimately contacted another Kia dealership. They answered immediately, understood what I needed, and scheduled an appointment for me the same day. I can't say whether the issue was related to my out-of-state phone number or something else, but spending over an hour trying to reach a dealership--and only getting an answer after blocking my caller ID--is incredibly frustrating. My experience with Casa Kia's Service Department has been positive, but the lack of responsiveness from the sales/finance side ultimately cost the dealership my business.

They have such a great staff working. They made it easy for us to buy a car. We love our new Toyota…read moreHighlander!

Just ask for Javier and he will make your car buying experience super easy. He walked me through…read morethe entire car shopping experience.

Went into to fix a flat on my Car and the technician attended us quickly and came back to show us…read morethat the tire had no leak and explained that it may have been the valve leaking he repaired the problem and charged us 0 zero ! Awesome job!

Ask for Michael Garcia and you will not be let down. He is truly a customer centered sales person…read more We never felt pressured and he was patient and very knowledgeable. I am definitely going back for our next car.

My hubby and I just purchased a brand new f sport here yesterday. The car was mainly for my hubby…read morebut please note that I will be joyriding occasionally since this car is really awesome! Scott has awesome customer service, he had the car ready for us in the show room with a cute bow on it! He took the time to help us set up our seat settings and explained everything that we needed to know about the car. I know Lexus has better customer service than any other brand, but Scott definitely sealed the deal for us. This car was special ordered for my hubby from Arizona because he wanted certain features, and they made it happen (really fast, I might add). We previously owned an older Lexus and this new one had so many new features that Scott was willing to show us. He was also so nice to our kids that we brought with us, got to know all of us by name, and didn't get annoyed when my 5 year old was spinning around in a chair super close to one of the showroom cars (yikes). I am so surprised that the tags were already on the car, and all of the paperwork was ready when we got there. For my next car I am really swaying towards a Lexus solely based on the customer service (and I am an Audi driver). I really appreciate the fact that this transaction did not take all day, they offered incentives ($4500), and treated my WHOLE family with respect. Side note: there is a lady in one of the corner offices with fruit snacks for the kids!

I have a problem with the service department of this dealership. I was mailed a coupon that stated…read moreFox Lexus would do a Synthetic Oil Change for 39.99 (including all parts needed). I got to the dealership at the time I set up for this service, and an hour later they called me in to a service office and told me they were running behind but were starting on my vehicle at that time. An hour later, I got an invoice that said that the amount due was $56.73 - so much for "parts included." The invoice they gave me said regular oil (not synthetic, as promised) was used and a car wash was done also (however, the car had the same layer of dust on it that I came in with). My opinion of dealership service departments was verified - I don't plan on coming back...

My military people please be cautious!!!…read more The people here like Jarece and Adam are good people that tried to help but it's the people they work for that approves and denies claims that I have a problem with, Bought a 2020 BMW 330i( 8000 Gateway Blvd E, El Paso, TX 79938) enterprise car sale under the impression that they sell well maintained and thoroughly inspected vehicles that would not require maintenance for atleast 6-12 months, but within the first 3 weeks front brakes were squeaking to which I found out the brakes were on the border of being unsafe and the front shocks and struts are leaking, if I wanted this type of vehicle with these problems then I would have shopped at a regular car dealership, enterprise presents itself has a family friendly company but when I brought up this claim it was denied because there are "discrepancies", my resolution is enterprise paying for the cost of the repairs so I can actually have a "ASE certified vehicle" like they claim

From the owner: Enterprise Car Sales in El Paso makes buying your next used car easy. Search our inventory of cars,…read moretrucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.