I love there services but they should make standing orders for rides for people how have same doctors appointments 2 to 4 times a week so they don't bubble book your ride and stop marking you down as a no show and you can't get the proper care you should be getting because of this problem!!! read more

One of the worst medical transport companies. Slow service over-the-phone, inconsistent drivers and transports. You can schedule a pickup for a certain day, confirm it, and still get a no-call, no-show. Disappointing. read more

Intelliride absolutely sucks. If you have any other option, TAKE IT. Unfortunately, I don't and my actual transport drivers are awesome. It's just the Intelliride system that is practically useless. read more

Yes a very good service. Better to book your appointment online it's faster than waiting for customer service it's faster online and can doing on your time any time not customer service hours. I use Metro Taxi has my preferred driver. They are alway on time, cars are clean and friendly too. If you have Medicaid they accept it. It's a great service. Again m choose your drivers Metro Taxi is great. read more

Intelliride is the WORST and HAZARDOUS TO YOUR HEALTH Mom complained so MANY times about their "services" she lost count. They did NOTHING! They were ALWAYS late or never showed up. When they did show up they'd show up on time at the location they were supposed to be dropping her off at and hadn't even picked her up to take her there. Because of their tardiness she'd have to reschedule many of her appointments. As if that's not stressful. The last time she rode with them she was stuffed in the back seat with her rollator walker and someone elses rollator walker. The other passenger they picked up, after they picked up mom, refused to move her seat forward so mom's knees weren't up in her face, literally. Then when she was dropped off the driver refused to help her out, so mom had to open the car door, fall out onto the ground to get out. The drive wouldn't even help her up off the ground. Mom's got Vertigo and is already susceptible to dizziness and falls. Mom's immune-compromised and is easily susceptible to illnesses. The other passenger was coughing the entire trip. And the driver refused to take mom home first despite it being on the way to the other rider's home. And after all that they wrote to mom asking her for a referral. She had a few choice words to say to them. Google Intelliride Complaints and you'll find all sorts of complaints against them. Google Intelliride Colorado News and you'll find headlines like 1. State auditor finds numerous issues in state oversight of Medicaid transport program https://www.coloradopolitics.com/insurance/state-auditor-finds-numerous-issues-in-state-oversight-of-medicaid-transport-program/article_4a2fc1d0-1fcd-11ec-b566-33c6ef0bcb26.html 2. Medicaid fails to provide reliable non-emergency medical transportation, state report finds Audit: 32 acts of potential mistreatment of at-risk Colorado adults were never reported https://coloradonewsline.com/2021/09/29/medicaid-audit-non-emergency-medical-transportation/ 3. This one was during the time frame I was stuffed into the backseat of a sedan with my rollator walker and another one, then having to open the door, fall out onto the ground and the driver ignoring helping me up. Greeley man says he's lucky to be alive after being stood up by medical transport He's telling his story to Contact7 to warn others https://www.denver7.com/news/contact7/greeley-man-says-hes-lucky-to-be-alive-after-being-stood-up-by-medical-transport 4. BBB Reviews - they're rated as an "F" https://www.bbb.org/us/co/denver/profile/transportation/intelliride-by-transdev-1296-90275256/customer-reviews We now have multiple people (friends/family) that will driver her to appointments. We fear her being hurt if anyone else does it. read more

IntelliRide - My DISABLED mom was JAMMED into the back of a car. - Medical Transportation Near Me

This is the worst service in the country. They are incompetent, treat their clients like number, and are careless with critical transposition for patients that require life sustaining treatment. All Medicaid companies need to stop partnering with them as they are also horsing vouchers for handi van customers that are paid for by Medicare. Management does not respond to complaints. This company is now called Transdev and the are horrific and need to be shut down immediately. read more

ohh man, it seems like saturdays are the worst days to call them as they take long to answer their phone. i called them multiple times to ask if anyone was picking my mom up today as the cab said they got no orders from them and no one came to pick my mom up, but got put on auto-hold, the longest wait today was an hour and 20 minutes! i thought no one was there to answer the phone but an employee (whom is very nice) finally answered and told me she was the only one answering the phone today. anyway its so difficult using this company as sometimes their own drivers do pick-ups and drop offs but sometimes they use the cab to pick my mom up. its so very difficult as my mom uses them for round trips to dialysis and back home and every day she does not even know if their drivers are automatically coming to pick her up or she has to call the cab so that can be very confusing for her! today was bad as transdev (old intelliride) scheduled their own private driver to pick my mom up but he was not aware as the driver did not see it on his schedule to pick her up. so the company had to send the cab to pick her up today! very stressful!!! read more

IntelliRide - LOOK HOW LONG I HAD TO WAIT ON THE PHONE! - Medical Transportation Near Me

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They are late coming a lot and missed a couple dr appts due to that. It is very frustrating service.

24 hr hotline, no one answers,NEEDED P/u @ 5:30 am was supposed to be set!!! Had to pay $80 cash AGAIN!!! It's a reoccurring drama which I don't need. Makes my bp high gives me headaches and blurrs my already damaged eyes. LOSE MONEY read more

One star is the lowest the site allows me. It's way, way, way, to high for IntelliRide. IntelliRide abandoned me on the street at Kona Airport when I returned from surgery on Oahu. No driver ever appeared. No one called me. Intelliride's, supposedly, 24hr support line was un-manned. No one was answering the phone lines. No support, whatsoever, was available to me. I spent 3 hr.s, bleeding from open surgical wounds, limping from one end of the airport to the other looking for my ride home to Kohala (50 miles away). I eventually had to take a cab incurring over $200. in additional charges for what was supposed to be paid transportation service provided by my health insurance. I have left so many messages, I can no longer accurately count them... 8... 9... 10 times!!???? No one has returned my calls. I will be filing a claim in Court for compensation and damages. IntelliRide made no effort to inform me of pick-up locations at Kona Airport or at Honolulu Airport. It was left entirely to me to sleuth out this information. I strongly advise... if you're in need of health insurance provided transportation to access medical services... refuse your provider's attempts to provide you with this non-service!!! Demand that something that actually has a chance of getting you there and back be provided instead. I'm not sure what form that might take; pre-paid taxi vouchers, a functional taxi company alternative, something... because IntelliRide is stoopid broke!!! and has all the potential to cause you lasting harm... like they did me. read more

If they show up,drivers are friendly enough. But there's no recourse if you miss an appointment and incur a no show fee or have to call an uber in rush hour at an unaffordable cost. They don't care, they do nothing about it, they offer no solution, and don't seem at all concerned with fixing the problem. read more

They subcontract transport vendors that either Comes late, doesn't show up to pick you up, states that a certain transport company will come with a gurney to pick you up, then sends another company that expects you to be in a wheelchair, when you attempt to get into the wheelchair, the driver leaves and ditches you, and lastly they have said they can't accommodate a ride the day of the pick up. Out of 6 days of appointments, each day we've had some kind of serious service problem except for one day. One dispatcher for this company, that is located on the mainland told me "we can't accommodate taking you to (a life saving) appointment. Go tomorrow,,,". How's that? No Aloha whatsoever. If I could give negative stars, I would! I was told by a friend, if you are private pay, one particular transport company will go out of their way to service you, but if you are Medicaid, they don't care if get to your appointment. They will ditch you for a private paying customer! read more

Do not confuse INTELLIRIDE with TRANSPORTATION PROVIDERS! Transportation providers are independently owned vehicles owned by independent contractors and/or small businesses who are contracted to provide the transportation service! TRANSPORTATION PROVIDERS do not work for INTELLIRIDE or represent them in any way! Complaints about INTELLIRIDE should not be directed to the transportation providers. TRANSPORTATION PROVIDERS are mostly in the dark. They receive orders electronically and that's the only way they can accept orders and provide the service to get compensated. The INTELLIRIDE dispatch are the most incompetent, unsympathetic, unethical, unemphatic, heartless, disrespectful, brutal, unprofessional, passive aggressive workers on the planet. That includes supervisors and managers. They have no idea what they're doing and consistently blame the drivers. The drivers are late because they follow the time schedule provided electronically by INTELLIRIDE. Drivers don't have the ability to change or manipulate the pickup and drop-off orders. They can only accept it or decline it. Many times, drivers are asked to take on orders that are already severely late due to errors by dispatch and customers tend to blame it on the drivers, but the drivers have no control over the scheduling. INTELLIRIDE is the worst company on the planet. They underpay the transportation providers and have a bad reputation nationwide for bad business, bad customer service, bad culture, bad everything. The DISPATCH center has horrible customer service. Wait times are up to 3 hours at times. When you get to speak to someone, they'll put you on hold for an extended time and suddenly the calls will drop, and you're forced to call back and listen to an insane 2-minute lengthy recording. In my case, they probably have me on their "ignore" list because I'm proactive in securing rides for my elderly mother. So, if I miraculously reach a live person, I will be put on hold and no one will ever answer unless I call from a different number and soon that number will be added to the "ignore" list. read more

Inteliride? More like IDIOTride! I've been stuck with these butt clowns for about a year now. I have no choice in the matter about who I use for transportation to all my doctors appointments because this is who ALOHA CARE decided to do business with and have inteliride handle all Aloha Care customers ride transportations! I have a hand full of bad experiences with Inteliride, but I'll share just a couple. I had a 6:45 am check in for Surgery and my pick up time was between 6 am to 6:30 am. The contracted transportation company NEVER showed up and claimed they did and that I was a no show. NOT TRUE..I called and dumb Inteliride told me to wait another ten minutes and to call back if my ride doesn't arrive. NOTE: Intelirede could have just called me a regular taxicab and immediately sent it. ..Like an idiot I decided to wait....crickets, nobody! At this point I was forced to call and pay for a cab outta my pocket. I was late and because of my tardiness my surgery got pushed back by half a day! Oops I know I was gonna share another horror story about Inteliride but I can see others have already experienced this company's BAD BUSINESS! When will Aloha Care finally understand that their customers deserve better?! Don't do business with a BAD business! With all that said I say DO NOT consider Inteliride for your medical transportation needs! read more

Horrible service. never called to tell to give flight information .. Hospital requested arrival time to be on Wednesday to be before 11:30am so I could be trained in rehab to help my son after his stroke intelliride book a flight that arrival time was 1: 30 pm on top of that they never called me to give me the time of the flight so I called only to find out that I would not have time to get to the airport before the flight would leave the gate. Since Hospital the changed plans and asked to have the first flight out so I could be trained Thursday at 8:30 and again intelliride booked a flight that arrived at 10:40 and again I had total them to get the flight information. At that point I gave up and purchased my own ticket and will try to be reimbursed by Aloha care. read more

I am stuck using IntelliRide as they are the contracted transportation provider for my Insurance. I have used this service for a year now travelling from Kauai to Oahu for treatments with my neurologist every 3 months. The level of unprofessionalism is unbelievable. The drivers have been wonderful. However, the supervisors in charge of booking the travel are completely incompetent. They consistently drop the ball and allow the agents who answer the calls to deal with the frustrated patients. They refuse to speak to you directly or give the agents any answers. It's a constant waiting game until the last minute. They tell the agents to tell you to wait for their call by the end of the day. Then, they do not call. When you call the next day for an update, it's the same spiel. Patients like myself who are in pain do not need this added stress, wondering if they will or will not make their appointment. Expecting patients to deal with this level of incompetency is unacceptable. I'm 53 and can only imagine the emotional distress this brings to elderly individuals. Shame on you IntelliRide. Do better. read more

This company needs to have their business license revoked how can these medical insurance plans keep using this company they don't care how the clients are being treated ? I think it's the insurance companies responsibility to over see who they have working for them! Do they even look at all these bad reviews? What do we have to do to get something done? I'm tired of stressing out every time I have a doctors apt. Ohana health care DO SOMETHING ABOUT THIS!!!! read more

Up until now, I haven't had any problems with Intelliride services. However, once they needed a doctor's verification, all bets are off. I followed their instruction and had my doctor send the verification form in. After about a month, they say they never received it and now they will not provide rides to me. Awe! read more

Thee worst company I have ever dealt with, in my entire life. Created stressful experience, at every turn. *Doesn't answer phones, voicemail always full *Doesn't return phone calls, when getting through * Most representatives are untrained & rude, giving excuses for every fail, even verbally threatening, to not accommodate medical patient, when asking questions about service. * Lies about their contracted transportation companies hours & ability to accommodate medical transportation * Doesn't give enough time, after medical appointments, for return transportation pick up "window". * Reps have blamed the transport company for not showing up, when I've found, they never booked it, nor even tried to book it. * Arguing with medical staff @ Drs offices, about post-procedure pick-up, after anesthesia, and trying to make medical decisions for patient, and when it's safe and reasonable to travel. * Calling my Drs.& changing and rearranging my appointment time, to accommodate their booking my transportation, without asking or any notification to me. * have had to cancel several Drs. appointments, the day of, because of late pick-ups and no-shows. Literally, I could go on & on. I've never experienced this consistent and never-improving nightmare of a business. And, the frustrated reps, who become compassionless & non-caring, while their job is to accommodate medical patient's transportation. I know others are reporting being left, for many hours, waiting for their transportation. The experience has been quite awful. Googled this company and clearly, 5+ years of horrendous service, for all the reasons. Only can hope the contract is ending or nullified, in my area. read more

The service and restrictions by this company is woefully sad. Members that need transportation for doctor's visits or critical behavioral visits which sometimes do not offer 48 hour advance notice means little to this company. It certainly is quality of care or concern for the clients that they opporate I can say THAT from experience. Without even TRYING to see if ANYTHING is available the Reservationist instantly goes to her mantra "We require 48 hours advance notice!"... If only I could have predicted my 48 hour urgent need, huh? This company won't be known for ever going the 'Extra Mile'... read more

They SUCK! Insist I need to leave my house at 3:30 AM for a 7:10 flight. I'm 60 minutes from airport that doesn't even open until 6am. So they want me to sit in the dark outside, loitering for 90 minutes until airport opens, then wait inside airport for hours on end!! read more

Just terrible. If you have any other option besides these folks, use it. Phone customer service is good but execution is horrible. Communication seems non-existent between dispatchers and drivers. They give you a pocket of time to expect them and never meet that benchmark. NEVER. "We'll have a driver there in 15 minutes" 2 hours later my patient is still waiting. This is for both to the appointment and back to patient's residence after. 4 hours lost because of this company's inability to provide the services they're supposed to. Go with someone else if you have that choice and if you don't be ready for a huge helping of frustration. read more

Worst Company ever, We always wait longer then We are supposed to, and constantly missing my moms appointments. The drivers are always running late. When they finally do pick us up it's already an hour or so after our appointment. Some of the works there are very nice, The dispatcher will always call when the driver is running late. She will also send us a Taxi Cab if she knows we are going to miss my moms appointment. Some of the workers there are very very rude. When I call looking for my moms ride some of them tell me " Your not the only one that's going to be late" The drivers always tells us they were late because we were added to their tablet really late. I just don't understand how they just keep adding people to their tablet when they already know the driver is picking us up late. Also, be prepared to be on hold for a very very longtime. From calling to make a Reservation to calling to look for the ride. The longest I've been on hold was for 30 Minutes. When they finally answer it's past the appointment time. All they can say is the driver is running late. It's like they don't have enough people to answer the phones there. Maybe they need to hire more people. So they can answer quickly and not leaving us hanging on hold. I don't recommend anyone who has Ohana health plan to use this services, it's a great service for people who doesn't have family that can take them or they don't have a car. I would recommend using Uber or Lyft rather then IntelliRide. read more

Such a joke. They're a monopoly and they just like to make things hard for the patients that need their service.. everyone we dealt with from Intelliride was pilau!! Might be hard to make plans if you have surgery coming up but anything would be easier than using them!! read more

By far the worse company ever. if I could rate a no start if it was possible. how many times I put in a complaint never got resolved ever. no call back from anybody no manager no supervisor nobody if I had a choice to switch to another company for my mom I would ever time she suppose to get picked up nobody shows up or they say she cancelled her ride which is BS or when I call they said she wqs A no show I tell them how can they be possible when they picked her up and dropped her off at dialysis. it's so bad to the point my mom doesn't not want to go treatment because of that. ever week I have to go thru this not a week goes by and I don't have to get worried she got stranded more than a handful of times due to their stupid communication skills and the way they manage their business. Mark my words Intelliride anything happens to my mother you guys will go down i have more than enough information and statement from drivers and workers to take yhall to court and sue you for what ever I can it's because of you mother can't get the treatment she needs because you guys fail to do your jobs her insurance pays for you guys to do your jobs trust me if I had a car I would take her myself sad thing is we live not even 5 minutes from the facility and they can't pick her up or at lease clhave the ordasity to call and say they running late or not coming instead of having her wait in the parking lot and Nobody shows up I have called numerous of times to get an ETA nobody cannot give me an answer they blame the drivers but prior to that I call to confirm her ride they confirm it but idk what is their deal they need to go out of business or something or have someone else take over because you guys suck really badly there is no other words I can use to describe how bad they are but I do not recommend them to nobody read more

"ABSOLUTELY WORST COMPANY EVER" My mother Rides with them because I'm always working and I take care of her. I don't have any siblings so I do it all on my Own. My mother can walk talk but she is very weak after Dialysis. I understand that the drivers run late because there's traffic. But The least you guys could do was Call the dialysis and let them know. Or even call my Mothers Phone. She waited and waited her dialysis finished at 11am I finished work at 2pm. To find out she was still waiting for her ride. Come to find out the driver was done with work and all the Rep had to tell me was She was on his Manifest but he was done with work already. "SERIOUSLY"... We never had this problem before. I asked him where's the dispatcher the Girl that always Moves things around and makes sure everyone gets picked up. He Stated oh She no longer works here. And he was the new dispatcher. So I told him well you guys are now screwed. She was the best thing you guys had. read more

Taking time out of my day to share how horrible this company and service is. Worked with Intelliride and all I can say is not so well organized. Claims specialist, very rude! read more

I'm livid at this point because they constantly cancel rides for my elderly mom. More than half of the time I'm having to pick up my mom from dialysis out of fear that she'll end up waiting 3-4 hours to be picked up from the dialysis center because this has occurred repeatedly in the course of the past two months when my mom started using Intelliride. Other past instances Intelliride have out-sourced and called the Yellow Cab to pick up my mom from the dialysis center and take her to the home care where she resides temporarily for physical rehabilitation. Problem is my mom is wheel chair bound. Several times in the last two months, Intelliride sent a van from Yellow Cab that can't accommodate her wheelchair needs. When the Yellow Cab van arrives and learns that my mom can't physically climb into the van and no wheel chair ramp, then now make her wait another hour or two for a Yellow Van sedan to pick her up. All the Yellow Cab driver can do is place my mom's wheelchair into the trunk. The Yellow Cab driver's job isn't to help my mom out of the vehicle and back into her wheel chair. Then upon arrival of the Yellow Cab to the care home, she is stranded outside with no one to take her into the care home because my mom is unable to propel the wheelchair on her own or have a cell phone to call into the home and the home care facility locks all entry doors after 8pm each night. Only Intelliride transporters routinely call into the facility to have a care home staff come to the intelliride vehicle to get my mom. I called intelliride and the lady has an attitude with me saying she's the only one working and therefore is the reason I was on hold for nearly an hour. I called the dialysis center tonight to ensure my mom was picked up and again my mom is still waiting for an hour and dialysis staff stated to me that they too have been on hold for a half hour at a time trying to confirm a pickup time for my mom this evening. The intelliride lady stated she's the only one to assist customers after hours on the island of Oahu! Really? Is that my fault that you're gonna take it out on me? Please help me expose them for their bad service! My mother's Ohana health insurance pays for this service and they don't live up to their contractual services. Again, I had to pick up my mom tonight because the intelliride lady stated she had to put me on hold to cancel the Yellow Cab van (Dialysis Case MGR specifically confirmed a standing order to intelliride on 2/4/18 to stop sending Yellow Cab). In addition to the one hour I was on hold, she put me on hold again for 1-1/2 hours. I hung up. This is the worst service ever! read more