My dad is still pretty independent but I've been looking for someone to come in once a week and…read morehelp him clean and give him some socialization. Found this nonprofit agency on Yelp and they will do a home assessment for free so I figured win win. The manager Keahi came over today and what a great service! She was so warm and patient with dad. You pick how often you want them to come and it's only $40 an hour with a two hour minimum. Very affordable for what we are looking for. I am so happy and a small weight has been lifted off my shoulders. We live so far I worry and dad refuses to move in with us.

We didn't realize how much we needed & benefitted from the amazing staff (mahalo Jocelyn & Hedi!!)…read moreuntil we signed up. We used the services to provide weekend care for our mother & to provide our family with much needed respite for the weekdays. We were ecstatic with the one time arrival, level of professionalism & dedication of Hedi. She was a wonderful conversationalist & caregiver for a well-red, well-travelled woman in her last months of life. Please don't hesitate to give the organization a call. They're professional, flexible & compassionate- just what families most need in a critical time.

We hired attention care plus when my uncle was in the hospital, and have been very pleasantly…read moresurprised by the level of care he's received. The administrators and caregivers have been very responsive and dependable. They check in often, will do FaceTime with us from the hospital room, and put our mind at ease knowing that he is receiving excellent care.

Horrible horrible company. We hired them to care for a family member with cancer as a night time…read moreaid. On the first night the caregiver was caught fast asleep with an elastic blindfold over her eyes while our family member was screaming in pain. We sent her packing on the spot. Upon immediate notification the service: 1. Said that they would talk to the caregiver and send her back the next day And 2. We couldn't cancel the agreement without a penalty. Unbelievable. They backed down after we threatened to get a lawyer involved. Save yourself grief. Do not hire this company. The fact that they would consider NOT firing someone who purposefully put on a blindfold so she could sleep on duty speaks volumes.

Staffing recruiters are nice and so are the wages for aides but the business structure needs some…read morework. Pretty inconsistent and theres a high turnover. Client needs all over the island but not enough people to cover shifts.

When I hear Wilson Care my blood boils. For months they completely neglected a patient of mine…read moreleaving him living in feces and maggots and still collecting the pay from family that lives outer island. That's just one of the many examples of neglect I experienced with them. Do not entrust them with your loved one.

How can you call yourself a caregiving agency when you can't even provide adequate staffing or…read morecompliant certified nurse aides that have the skill set to provide care in the house. They don't even have registered nurses perform an assessment or oversee these "caretakers". There's zero oversight of these employees expected to caregivers for my aging relative. Not only is it waste of time and money to go through this agency-I do not feel safe using this agency. And I don't think others should too.

Had a consultation, home visit, and interview with Karen. This was for in home care for my elderly…read moremother who is a very difficult person to deal with. Karen agreed to show up with a home health assistant to help care for my mom. We agreed on hours, the price, and the time she would come. No one showed up, no phone call, doesn't answer the phone. Unprofessional to say the least. You can't count on this business to do what they agree to.

My mother has been attending Sakura House for over two years now and we have been very happy that…read morewe chose them. They always come out to greet her with a smile in the mornings, then help her out of the car and walk her inside. They give you a binder that they use to communicate her vitals, and how much she ate and drank that day, and any other issues that occurred, which is very helpful. Likewise, I can use the binder to let them know anything to look out for. They have always done their best to accommodate us when I need to bring her for extra days. Everyone is very friendly and they are fluent in English and Japanese. Since mom is a nisei, it was nice to see something click inside her when the staff spoke to her in Japanese! We are very thankful for Sakura House and all the help they have provided.

I'm a neighbor to this business and the employees are very polite and friendly. I can't speak for…read moretheir services per say, but the facility is nice and looks well taken care of, is located in a safe/nice area of Honolulu and the center's clients always have a smile and seem to be in great spirits whenever I've seen them leaving around 5 PM, so they must be doing something right. The business seems to have a very family-like feel to it, yet still professional at the same time and is clearly run by people that appear to have huge hearts and love what they do. :-)

Owners are great. Office staff is so courteous and helpful. Only problem I had was they don't have…read moreenough employees to come out to Kopolie, which they need a car to come into Kopolina plus I have dogs and I smoke, but I would smoke outside if it bothered them, but I had to go a lot of days without any help which is not good cause I'm disabled

We had to cancel service with Brightstar, the raised their prices to accommodate our schedules so…read moreit wasn't worth the price.

Best of the best service easy to deal with them especially anuka and chris and jacidy sorry if I…read morespell you guys name wrong .they are so nice and polite they will answer your questions so quick

Hi wanted to let you know about MasterCare they really follow up on their clients and make sure the…read morestaff they have will fit the patient they are caring for. I'm kind of hyper with anxiety and on oxygen. I love my dogs. They are service dogs. I can over do it push the envelope get busy forget to take my meds. I like having fun; they match me with someone who calm,loves animals or dogs enjoy her career and very caring and very professional. I was grooming one of her favorite dogs I had I would like try that I have never done that before. She showed and interest in what I'm doing. She there to make my life easier and blessed . I feel so very fortunate to have such a caregiver.

They coerced me into giving my mother a 500 mg of sodium after I told them she already had swollen…read morefeet the night before. Her feet started swelling up again and the girl Hannah denied that was the reason for it. They insisted I call EmS to check her for low sodium after I told them she probably had high sodium. They called 911 because I refused and police, fire truck and ambulance arrived. After checking my mother they left. Bayada could have just waited to speak to a physician but instead they called 911. Should be 0 stars.

Don't ever use this home health company. Their speech therapist Tyler comes and stays for 5-10 mins…read moreand I was told by Shelby that he was supposed to be in my home for 45 minutes. Multiple clinicians wouldn't show up. No call, no text, nothing. Loretta is a horrible therapist and doesn't know what she's doing and can't show up on time. I don't know how Jason is a PT because all he did was passively move my grandpa's legs up and down in the bed for weeks. I spoke to Shelby about this and she did nothing. I requested a new PT and she did nothing about this. It's a good thing Ryan was able to see him with his private practice instead. He also works for bayada but takes patients from bayada for his own private practice. I don't understand how this company is still in business in hawaii. They have the most incompetent management and even worst therapist! Jason didn't even order the necessary equipment for my grandpa and Shelby didn't help us get this either! Stick to local home health agencies!

I was referred through my EAP and they sent a referral Hookele days ago to get more information for…read morehome care for my father. Still no call. My dad is getting discharged next week. Unfortunately with these reviews about lack of or no communication, Im guessing its true. Sad.

Poor response time regarding inquiries:( I called multiple…read moretimes for information on home care for my mother in May. No one answers the phone in their office, so I left a message. It's mid July and I just got my call returned. We were lucky that we found other options.

Care Connection provided fast excellent service when my aunt required qualified, loving and caring…read morecompanionship to help with her daily life. The caregivers are always on time, compassionate and allow my aunt live and to enjoy a quality life without feeling like a burden. She especially enjoys her weekly outings with her lady friends and appreciates tact, care and discretion the caregiver show at all times. As a vibrant elderly lady it is very important to my aunt to still feel and be very independent, even though she requires some assistance now in her daily life. Thank you care connection for the love and care you provide to my aunt, we appreciate it and always recommend your quality services to friends and family. Mahalo!

Care Connection provides reliable and flexible customized in home care. They are absolutely the…read morebest for in home services. Aides and CNA's are all kind and caring!!!