Received damaged item and had to contact customer service 3 times and every time Brian gives lip service but does nothing! Beware! For terrible products and service shop here. I did write in the order comments to "Please packaged carefully so the contact paper does not get crushed or creased or crinkled" as for the purpose of the contact paper I need it to be smooth and in good condition. Quite frankly I am surprised at the complete lack of care when it came to packaging. It was just placed in a padded envelope but obviously an item of this nature needs more protection. A cylindrical or tube packing of hard cardboard is much more appropriate. Even if they had put extra bubble wrap around it, it would have been better protect. Padded envelopes are still quite flimsy and can bend. Everytime I contact Brian, who promises to call me or email me back but never does, there is a different story as to why I have not yet received a refund. Shady crooks. I now have to hound them for my money back. read more

DONT PURCHASE FROM INTERIOR PLACE Wow. I wish I read the reviews before I purchased from this place. They never responded to my inquiry to cancel my order. But communication about returning the product was great. I never received a refund. All email communication stopped. And although I spoke with Byran twice via the phone ( he was also who i corresponded with via email about the return). I still never received a refund . Now they aren't returning my calls. It's January--- I sent my order back in October. BEWARE. This online store is a fraud!!! read more

I ALWAYS go to YELP FIRST before trying something new. This time, I decided to try this place out based on the fact that someone led me to them and obviously, had a very different experience. So here is what happened to me, then you can decided if you want to try your luck: I purchased two rolls of wall paper (because you have to order in equal quantities) off their website. Received the wallpaper (by Brewster) and put it on the wall. The application and look was just as I expected, so no worries here. It wasn't until I realized, I would need one more roll (which equals two more rolls as I stated above). So I ordered two more rolls, only to be delivered the WRONG freaking color. I contacted them, which is another review within itself, to learn that this was MY mistake because I did not tell them which "roll #" my first order was from. How the heck will the consumer know and understand your manufacturing process? I am not sure, but apparently, when I ordered my second order, I was supposed to tell them my first order came from "run # 6". My second order was "run #7" so that is why the color did not match. Interior Place should inform customers that you will need to specify the "run #" when ordering more of the same pattern. I opened the second order, because like any consumer, I placed an exact order so I expected the colors to be the same. Interior Place informed me that I will not only have to pay to send it back, but also pay a 30% restocking fee since this error was caused by me. I told them that is crazy and I will not pay for their error. It has been two weeks now and still no call back from the manager. When you call into their direct line, you will most likely be placed on hold, then finally told to leave a message. When I finally talked to their customer representative, she told me there is a place online when you order for notes, and that is where I should have specified my "roll #". I explained to her that I paid via Paypal, thus it did not take me to the screen she was referring to. She had no idea of how Paypal worked, let alone, how it worked on their site for ordering purposes. I ended up filing a claim with Paypal and it is currently being reviewed. I want 100% of my money back, and if they send me a prepaid container, I will send back the crap they sent me. My issue is my first order is already up on my professionally painted wall, which means now I am on a hunt for the perfect match so I can finish it. Interior Place is horrible all the way around. I will never send anyone to them...EVER. Sorry about the long review, but I tried to shorten it as best as possible. Please base my experience for yourself, and proceed with caution. Yelp never let me down, and I should have came here first! For this, I apologize! Please do not be the next victim with this company. read more

I really miss this place! It was WONDERFUL while they existed and I hope the former owner sees this! Seeing an unsavvy wallpaper customer's review is insane. I wouldn't bother posting about her except the wallpaper buying policies she's complaining about are standard for the industry. She'll run into the exact same issues from Home Depot, Lowes, and any other wallpaper retailer. Expecting the seller to state the fact that any subsequent orders should include the run and lot number is like expecting a grocer to tell you bananas are yellow! Lot numbers, run numbers and wallpaper are a NO BRAINER... or at least are for anyone who knows anything about buying wallpaper. It's a printing process... DUH!! And yes... Wallpaper is sold in double rolls... another NO BRAINER! And yes... A shipping charge and restocking fee are your responsibility when you ignore the basics of purchasing wallpaper! read more

Ordered something in error. Immediately emailed and also submitted the form on their "Contact" page canceling order and requesting confirmation of cancellation. Emailed again, TWICE. Called and talked to someone (I think his name is Brian). Gave me some convoluted answer and said he would contact "customer service" or whatever and as long as I had filled out their 'Contact' form on the web the order would be cancelled. Made no sense at all. Emailed again asking for confirmation of cancellation. Have received no response. So now I have no idea whether or not my order will be cancelled. Worst customer service experience I've had in ages. Stay away from this totally unprofessional and untrustworthy company! read more

**WARNING**WARNING**WARNING **DO NOT BUY FROM THIS COMPANY** Look at all of these other one-star reviews - I'm begging you to heed this latest warning. These reviews are real - this company is a total fraud. Do not be another cautionary tale. I NEVER write reviews - good or bad - I simply don't have the time. Today I am making the time.... My story as short as I can make it.... Ordered Lot 1 wallpaper from another company but did not order enough. Interior Place told me they had enough rolls of Lot 1 for me to finish the job. I was very glad to hear that since Lot 1 (according to the manufacturer) was sold out and Lot 2 wasn't even on the press. Credit card was hit the moment the order was placed - not when the item shipped, like most on-line companies. The estimated arrival date for the wallpaper came and went - nothing. Called to find out the story. Their customer service representatives cannot give you any information whatsoever. They could only tell me as far as they knew the item shipped - couldn't give me a tracking number, couldn't give me an arrive-by date. Totally unhelpful. I truly believe they don't even work for the company. I wasn't giving up. The exhausted rep finally passed me off to a supervisor. After some time, the supervisor got on the phone with me. Very professional...but still couldn't do anything for me. Took my name and number and promised me the owner herself would call me. Was very convincing. Surprise - no phone call. Back to square one. After a few more weeks of waiting, I finally disputed the charge on my credit card. Surprise - a few days later the shipment arrives! Not Lot 1 as promised, but Lot 2 with a different dye lot. Totally unusable. Fortunately, I already disputed the credit card charge. Interior Place must have been contacted by my credit card letting them know I disputed the charge. Check out the following email I received from Interior Place THREATENING TO CALL THE POLICE unless I reversed the dispute! Are they KIDDING?????? From Interior Place: Recently we received a notification from the credit card company that you filed a chargeback against the wallpaper order that you placed and received from our company (tracking https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=038046370341094&locale=en_US&cntry_code=us). We take credit card fraud and frivolous charge backs as a personal attack on our fiscal well-being. Interior Place also considers credit card charge backs to be fraud if you made no reasonable effort to notify us that a problem existed, or to resolve or clarify a situation or matter. We will do everything possible in an attempt to make the customer happy. All frivolous charge backs not only costs our employees time away from our usual and customary matters of conducting normal business, but costs us money, therefore: 1. If you continue to dispute or deny a valid charge, we will first contact you directly, because most disputed charges occur as a result of the customer not recognizing our charge on their statement. You will have ten (10) calendar days to reverse your dispute upon receipt of mail or our e-mail. 2. If you do not reverse the dispute or otherwise attempt to resolve the situation, we will file a police report with your local authorities and seek criminal charges against you. 3. Your account will be turned over to a collection agency, which will initiate collection activities as well as report your account as delinquent to all of the major credit bureaus. 4. If you still do not resolve the situation by either reversing the dispute or reimbursing us for the amount disputed plus our bank fees, we will file a civil lawsuit against you for the amount disputed, for bank fees related to the chargeback, for additional damages for the harm your chargeback causes to our merchant credit record, and for punitive damages as the courts do not take credit card fraud lightly. Please notify us if you decide to resolve this matter before we take further actions. ********Who sends emails like this?????******* So Interior Place disputes our dispute with the credit card. We had to re-file the dispute - AGAIN - with proof that we sent back the product. Good thing we have everything we need - UPS receipt, tracking information, information from warehouse saying they received back the shipment, etc. My wife and I run a business that relies heavily on on-line reviews. We understand that bad reviews are a part of doing business - mistakes happen, people get upset. A single one-star review among twenty 5-star reviews can be written off as an anomaly. But here are SIX one-star reviews all in a row! Please, please, please, please, please stay away from Interior Place. read more

If I could give them negative number I would. They didn't send all the items, won't refund my credit card for the discontinued item, and won't return calls or emails. Do not order from them if you expect any kind of customer service. read more

This is probably the best gift shop in the area. Gifts selection is so special and so different from anything you see in other gift shops. I brought my mom the next day and my sister in law the day after it. They both were amazed by the store. Vases and tableware look like a real art. I also picked a few candle holders from some well-known designer and very unique keychains as a small special gift. Will visit again and again! read more

I ordered some wallpaper samples online from this entity. Two of the samples arrived mislabeled - a potentially dangerous mistake if I were to then order the rolls of product and find out it's not what I wanted. I emailed them pictures of the samples and the corresponding labels so they could confirm the mistake and I could place my order - never heard back. After about a week I attempted to call them - their auto answer put me on hold and after about a 10-minute wait I decided this wasn't a company I wanted to do business with! Maybe if you live in the area and can deal with them in person you'll have a better experience. read more

Terrible online company....BEWARE! They have hidden charges, require that you buy 2 of everything..have no person with whom you can talk if you do have an issue(all via email)..charge you immediately when you order online, even if there is a backorder, and have a 25% restocking fee if you return anything. I Thus us the worst online company I have EVER used. read more

i am still waiting on my order.. my wallpaper was ordered december 27th.. i would like my order please!!!!!!!!

I am not someone who usually writes negative reviews, but this is not a company I would EVER recommend doing business with (if I could, I would have given them 0 stars above). I placed an online order on 7/14/14 for a product labeled "normally ships in 1-3 business days." Since I live near the listed company address, I figured I would probably receive it within about a week. I received an email on 7/16/14 that said my payment had cleared... and then, nothing. After two weeks of nothing, I filed a "Contact Us" form on a Wednesday. Still nothing. On Friday that week, I called and spoke to their manager Brian. He told me that there was some mix-up with the mill-- really, I don't care, I'd just like some better communication-- but he also said that my product was IN HOUSE and they just needed to unpack it. It would go out "[today] or tomorrow." Later that same day, I received an email from Brian, which basically made it clear that he had lied to me during our phone conversation: my product was not, in fact, in house, and it would not be arriving at their warehouse until early the following week. I was peeved. On the following Thursday [3 weeks after I placed my order], I called and spoke to someone named Bonnie, who seemed helpful. She had no problem badmouthing Brian to me-- which, since I used to work in customer service, I had a hard time disagreeing with-- and said that she'd take care of it. Again, I was told "your order will go out today or tomorrow and you'll receive tracking information via email when it does." Then week four rolls around. On Thursday, I call and ask to speak to Bonnie, but I get Brian. Bonnie was apparently on the other line, and although I left a message for Bonnie to call me back [by the end of the day, now one day under a month since I placed my order], it's Brian who calls me back 3 hours later. He attempted to offer me another product, after all of that! He actually said, "are you near a computer? Can you check this SKU?" I'm sorry, but I paid over a month ago and have been strung along this entire time with promises of a product that STILL says "normally ships within 1-3 business days" on the website. I immediately canceled my order and asked for my money back. It's a good thing they're not selling something more important. My advice is to avoid doing business with this company since they clearly cannot handle online orders or customer service. read more

Frankly - it's 0 stars. I wish I had checked here first. I placed my order and paid via Paypal. After they got paid and I didn't receive my order, I tried calling. Could NEVER talk to anyone - just leave messages they never returned. On line said my order was still processing. I filed a dispute with Paypal and finally received my order 4 days later - minus one discontinued item. I sent them an email and they responded by saying they could not process a partial refund as long as my Paypal dispute was open. I closed the dispute (first time I ever filed and didn't know all the rules). They still have not processed the refund. When they eventually respond to email or messages via Paypal they just state they have turned it over to their finance department. I have asked for that phone number - no response. I would tell anyone to buy here with caution - I loved the product, but the customer service and experience is awful! read more

WOW WHAT A TERRIBLE COMPANY THIS REALLY IS. I live in the UK and at the begining of October 2015 purchased 2 rolls of wallpaper and a boarder. When they arrived in a box 96cm long (keep in mind the wallpaper is 52cm long) 1 roll of wallpaper was open as they had not been bubble wrapped to be protected on the journey, on inspecting this wallpaper it was faulty there is print missing along the edge. I immediatly contacted them and sent the photo they required. It is now 12.11.05 and they will not refund me my money until I have returned it AT MY COST. Now there are one of two senarioas here, they knowingly sent me a opened faulty wallpaper, it had been discontinued and as it was going to the UK they could demand I return the FAULTY WALLPAPER AT MY COST or because it was poorly packaged it opened itself while traveling to the UK, HOWEVER IT IS STILL FAULTY. They now ignore my emails and I am left with rubbish wallpaper that I cannot use. The best thing is they tried to blame UK postal service, I really don't think my postman opened the package and rubbed the print off the wallpaper! Avoid This Company At All Costs. read more