This branch needs some attention. Please get some more customer reps at the tills and fix up the…read morebroken items: deposit drop door hinge, dividers by the line, and counters.

Came here during Covid time and of course we had to keep a good physical distance apart from each…read moreother. I came here on May 4, 2020 and there were only two tellers working. This CIBC was quite clean and organized. I was forewarned that people who banks here come here for the most unnecessary reasons that anyone can think of. Yes this was no joke. One guy lined up to go to the bank just to ask the teller to help him to install the CIBC banking app on his phone so he could do his banking on his phone. A lady in front of me was asking about why her $200 disappeared when doing online banking and reappeared couple days later. I was super surprised. Me on the other hand came here to do a deposit. I had no choice and because the cheque was not my cheque, I couldn't do it at the ATM machine. The layout of this CIBC looks the same as any other CIBC I have been to. I do like how they have a community library inside the bank. This bank is located in the same same parking lot as the mall. Plenty of parking here

Went to the bank yesterday to purchase Euros and Pounds. Was told they were out of Euros until…read moretomorrow and there was no purchasing them now and simply picking them up later. While I was there someone else had the same experience. We simply had to 'get there early' as they only get 3000-4000 Euros per day. I have a bank account here and I can't purchase them now and have them hold them when they come in?? Money mart (whose rate was almost the same) held it for me, just over the phone, no payment needed! Follow up with them the next day. I enter the bank and they have a line up to the door (6 people) but only one teller working. After waiting in line for 10 minutes two other employees come to help (now the line is 12 people), but they can only tell you to move the line towards the back of the office to make space for other people, or re-direct you to the automated teller. When I finally get asked if they can help me, they tell me they have no Euros. As it was the same teller as yesterday I say, but you told me yesterday that you would be getting more in today. To which he replies, 'oh yeah, we do have some'. Then they require me to do part of the transaction at the automated teller before they are able to sell me a couple hundred Euros. Total time spent in the bank 27 minutes. By the time I left there was a line up of 15 people---oh yeah, and still only one proper teller. They have signs everywhere saying that we may be asked for a review. I checked with the teller to ensure they have my correct email address for the review, only to be told, it is random and they have no control. Scotia bank -- here is your review!!

Had a positive experience at the West Kelowna branch with their Manager, Michelle Grey. I was…read morehaving a very frustrating time getting my new RBC Credit card authorized, and she stepped in and was very patient and responsive in dealing with this matter. She took the time to make sure my issues were resolved and I was satisfied even though I do not have an account with the Royal Bank. Very impressed!

I came here to deposit a cheque. There were lots of parking at this location. They also have drive…read morethrough ATM machines here for those who don't want to park their car to walk in and use the ATM or to see a teller. Inside is quite clean. The inside looks like how a typical CIBC looks like. I came in during Covid times and yes they had all the protocols set up in place. This location also have financial advisers onsite. Of course, booking required in advance. It is like all other CIBC. Nothing too special here. Note that they are closed on weekends.

by far the worst location for CIBC is the 2121 Louie Dr Westbank BC V4T 3H1 The staff was very a…read moreunknowledgeable, and even more so the manager who could not do a simple task that another CIBC did in a heartbeat was very rude and very unprofessional. In my opinion the manager there should be fired Along with some staff. horrible servic. because of that I had to go all the way back into Kelona, where I just come from in super busy traffic to do my banking and I had a very good experience at that CIBC in Kelowna.

HORRIBLE experience, I definitely do not recommend! I first…read moremet Bob (sales manager) and Derek (pedorthist) in Vancouver at a Food Expo. They were offering free foot exams, I took one. After telling me I had a dozen things wrong with my feet and I "definitely" need orthotics, I felt very very pressured into purchasing, but I figured "Hey, I work on my feet a lot, I'm sure they'll improve my feet at least a bit." After going over my hesitations with Bob and Derek they assured me that even though their product is amazing and fantastic and wonderful, that if I ever had any issues with the orthotics or wanted to do a refund there would be no questions asked...boy was that wrong. I explained to them that I wear approx 3 inch heels for work everyday, they assured me that these inserts would work perfectly in them. They did not. Not a single pair. I tried wearing the orthotics with my exercise shoes, and the result was alright I guess, but no big difference from my $15 Dr. Scholls inserts. Also, they had a poster up in their booth saying they were approved on medical plans. However, in order to get your money partially back on these, you have to have a previous doctors note and send in a written claim form, as they do not have a registered physicians number to enter online. This really annoyed me as I spoke to them several times that day about it. Now for the worst part--after 4-5 months of giving the orthotics the old college try, I determined they weren't worth the $400 I paid. They didn't work in my everyday shoes as Bob and Derek had promised they would, and I didn't see a difference between them at the drug store Dr. Scholls brand. I called them and explained the issues, and that I appreciated them taking the time to make them, but that they weren't for me. Bob, who is a bit of a rambler, and was calling long distance, talked for over half an hour about why I should keep them and give them another try. I explained my story again, and he insisted I take a couple weeks to think about it. To avoid more conflict I did, then called him back and told him my answer was still the same and I would like a refund as they had said was available without question, he eventually agreed. It took a total of 2 months, and at least a dozen phone calls to get my money back, when all they had to do was send a cheque...I was told that they were at a big conference and were very busy, but they were thinking about me all the time and hadn't forgotten, and they would do it first thing in the morning...this happened about half a dozen times. Being promised that they would take care of it, and they did not. When I spoke to Derek, he was very rude on the phone, giving me the impression that they only cared about new business, not taking care of their existing customers. FINALLY (yesterday) after calling them several times over the weekend, they went into my bank branch and directly deposited the money back into my account (less a $60 "restocking fee", which I believe after all this time should have been waived...). Overall impression--very poor! These two guys try to manage more than they can handle, their sales were high pressure, their after-purchase customer care was extremely poor, and their dealing with customer complaints was slow and repetitive, and it felt like pulling teeth.

I'm not from Kelowna, but I'm reviewing this branch because the mortgage broker we used is based…read morehere. I use 3 of the major Canadian banks, and BMO has been hands-down the worst of them. I have a mortgage with BMO where NO ONE including the broker and the branch representative who opened the account offered us the option of the ReadiLine -- we only found out about it much later and were told it wasn't possible to add a ReadiLine but we would have to change our mortgage entirely (which meant penalties etc.). Through the process of trying to put our home equity to use, we had THREE different appointments made at BMO branches (in Victoria and Vancouver) where the agent NO-SHOWED without any prior notice (we showed up at the branch and were told the agent had an emergency -- THREE times with different agents!!!). This is absolutely atrocious customer service and simply unacceptable for a financial institution as major as a national bank. In addition, BMO seems to not care at all about long-term relationships with clients. I've been banking with Scotia for YEARS and still contact the same advisor when needs come up -- and she responds within 24 hours every time. In contrast, when I tried to reach out to the BMO agent who opened our mortgage account, she had disappeared off the planet (no response to several emails, not reachable by phone). We tried reaching out to the broker as well, and he would DAYS to respond and in the end never directly addressed our questions. I will absolutely never recommend BMO to anyone, ever.

I opened a Performance chequing account in January, 2022 in the branch at 1875 Dilworth Drive,…read moreKelowna. The card I was issued contained the the Interac and MasterCard logos, and should be accepted by retailers such as Apple and Amazon, it was not. When attempting to add my account as a payment method with Apple in January 2022, the card came up declined. I attempted at a few other retailers on the list, including Amazon, and those declined as well. I went into the branch to resolve the issue and was told their system showed that it should be working, so there was nothing they could do. So I called the Customer Service line as shown on the back of the card. The answer I got from them was the same as what I received in the branch: the card is set up and should be working, so just try again. Over the next 28 months, I enquired about this issue each and every time I visited the branch, and I called the Customer Service line at least once a month. Every day, in fact, in the early days, but slowing to once a month over the years, as it was obviously a waste of my time: every time I called or enquired at the branch, I was given the same answer as before. Then, about a year ago, the answer changed: they said that there was a restriction on the card, so they removed the restriction and assured me that now it should be working. However, it still declined, and when I called back, I would receive the same answer again: that there was a restriction on the account, so they removed the restriction, and it should now work. Even after I was assured by several different employees on several different days that they had removed the restriction, each time it was reapplied, perhaps automatically as an indicator of an underlying problem. Then, in April 2024 when I called again, I was told that this time there was a note on my account to see the branch. She also noted there was a restriction on the account which she cleared, so now it should work. When it didn't, I went in to the branch. I try to avoid this whenever possible, as the lines are long, and the staff short. Finally, when my turn came, the teller had no knowledge of the note on my account, had no knowledge why the bank needed to see me, and had no knowledge of my ongoing issue. The branch was closing at that time, and a woman stepped out of the office and told the teller in a quick, dismissive tone, to just issue me a new card as that is all they can do. When that failed to resolve the issue, I called the Customer Support line for the second time that day and, by this point thoroughly exhasperated, pleaded with the representative on the phone to take my issue seriously, look into it, and help me. I regret that I did not catch her name, as she was great. Like her colleagues before her, she could see no obvious reason why this problem should exist, but kept digging until she went all the way back to when the account was first opened, and she discovered that it had not been registered with the MasterCard network at that time. She told me that would explain this problem, but unfortunately only the branch had the ability to resolve it. So, she placed a note on my account leaving instructions for the branch to understand and resolve the problem. When I returned to the branch, I again explained my problem and informed the teller that there was a note on my file that would explain more. She could see the note, but claimed that it did not make any sense. I asked if there was somebody she could ask for clarification or guidance and she responded curtly that she would figure it out. Ultimately, without seeking guidance from another member of the team, such as the manager, despite my repeated enquiries as to whether there was somebody else I could speak to, as she made clear she did not understand the problem, she issued me yet another new card: the third in as many days. This new card, in addition to being declined online as was the one before it, was also not set up for online banking, and I had to call the Customer Support line yet again to resolve that issue. Moreover, once I did get into my online banking, I found I had to reregister with Interac for e-transfers, resulting in the loss of all my contacts and history. As of this writing, the original issue is still not resolved and I am becoming increasingly frustrated at my branch's inability to resolve the problem even after the Customer Support line has identified it.