Their staff at the gate told me that I missed the boarding call, but due to mis-communications and language barriers at the gate, the flight was actually delayed and didn't bother to tell me that was the actual problem and I missed the new boarding time.They, at least, did a courtesy to reschedule me to a later flight (that's why they got a 1 star), but it is still not without a cost to me. I fully recommend flying with a different airline, this will be my first and last trip with interjet. read more

Lack of staff to guide nfo or help at check in..there are more money exchange stores than check in post....confusing as hell..of lines..and if go to the wrong area or line ..expect another 2 hours wait...to get your ticket check in.. read more

Worst airline ever in my life. Don't waste your time and money on useless airline. This airline should be deleted from all the list of travel agency. They are thief. They changed my schedule involuntarily ( nonstop(2.5hrs) flight to 12hours flight)and so hard to get refund. they want to refund you through bank deposit. So that you have to provide all the bank information. Other company do refund through original method of payment mostly like credit card. They dragged you down to hell. So hard to contact to customer service. I will never give up to get my refund. Shame on you INTERJET !!!!!! Never Ever use this airline INTERJET!!!!!!! You will be regretted if you use this airline INTERJET. read more

Don't fly with them. I had a recent flight that was scheduled for 11:30pm. We didn't leave until 1am. Upon arrival due to being late we were on tarmac delayed for another 30 minutes because we didn't have a gate. I missed my connection to Cartagena and many others missed their connections to Cancun. When I spoke to supervisor at ticket booth he told me he could not send me to Cartagena for two days. I was sent to Bogota and told that was the most they could do for me. I asked them to pay for my flight from Bogota to Cartagena but he declined and I was left to pay for it out of my own pocket. Truly horrible experience and I would never fly with them again. read more

Where to start. Booked another trip to Cancun 2/23/2020 to 2/29/2020 for 8th time/ 10th booking with Apple vacations.They offered a flight via Interjet layover Mexico City at a lower price. Me and Wife thought 2hr layover in Mexico City airport, check out airport and have Margarita. How bad could it be. DON'T DO IT.....Worse airline,nasty, stinky, Unorganized, no English speaking agents from Interjet and rude. They told Us we didn't have do anything with our checked luggage. Wrong/ you have pickup and drop-off when flying into Mexico City with Layover and basically forced us to give a tip. Baggage probably wouldn't show if we didn't. That's the way I felt.Then no one tells where to go except tell you to show up 30mins before at interjet counter. One Receptionist taking care of 30 people waiting in line to ask questions. We talked with a couple Americans that were doing the same thing from Cabo San Lucas they were told to wait in certain area and they missed their flight and buy another ticket to go home $150ea and one of them spoke Spanish.Bathrooms were beyond Nasty if in service at all. They really don't treat Americans very well. Stay away from this deal. Very disappointed in Apple Vacations for allowing this crap. read more

WORST AIRLINE DO NOT FLY We purched a flight from Mexico city to CHICAGO and recived a confirmation with an Itinerary stating the flight was from Mexico City to Chicago. When my grandparents got to the airport the flight was from Mexico City to HUSTON TEXAS. My grandparents gave the Itinerary which had the destination to Chicago and they reciving the tickets that had Huston Texas as the destination. They saw the error right away and we had to call customer service who did not refund our money because that counted as checking in and since they did not board its a dead loss ... to hell with this airline!!! read more

Showing at the counter with 1 and 1/2 early I have been waiting on line for over 30 mns to check in my luggage . I sprained my back and waiting like is ridiculous . I flew from Tijuana in to Mexico City last week and found the flight attendants with a bit of an attitude ! They could careless of passengers ! The service in this airline is bad ! read more

Do not use Interjet Airlines. This is the worst airline I have ever dealt with. It is absolutely not worth the money you think you will be saving by booking with Interjet. My flight from Mexico City to San Antonio was cancelled because of supposed weather issues in San Antonio. Other passengers were calling the San Antonio airport to check on the status of the weather and incoming flights, and all was good on their end. Interjet cancelled our flight after waiting 2 hours on the tamrac.. and then did not instruct us on where to go or what to do... and then did not accommodate any of us. They offered us a flight home over 24 hours later. I am out an additional $500 because I had to buy a hotel room and a flight on a different airline to get home sooner. Interjet has no intention of refunding me or giving me flight credit. DO NOT EVER USE INTERJET AIRLINES read more

I haven't flown on a plane in years and was very worried when I booked a flight that was a great price, non refundable and then read the awful reviews...it wasnt a bad experience at all. Flight was on time, even got us to Cancun a little early. No issues with anything. Steady trip, and great pilot and staff. Totally recommend. read more

This f@@@ing airline sucks!!!!!!!!!!!!!!! If I could give 100 negative stars I would. They should be shut down. Flying from Mexico City to Oxaca. Checked in 2 hrs prior to flight. Gate agent said we checked in too early. Flight didn't have an assigned gate. The instructions where head to gate B. Keep an eye on the flight status screen. Once we know the gate, screen will be updated. So we wait. 1 hr prior to flight, no gate assignment. Checked with personal and they said, we don't know yet. Keep checking. 45 mins...nothing. 30 mins prior...nothing. Checked in with personnel. They continue to tell us that they don't know the gate number. 25 mins. Nothing Finally 5 mins prior to flight the screen changes to flight gone. I had a panic attack. What the hell happened?????? Run to the counter that we had been checking in with and asked what happened? The two attendants started apologizing. Admitted that the damn screens where broken. They had no options but to send us back to check-ins and speak to manager. If there could be an award for the biggest jerk. He would win it. He was condescending and very unempathic. He straightout called us and 10 other people who missed the flight liars. Said legally he could not force the airport to keep the flight status screens updated. It was our responsibility to make sure we had the correct flight info. When I told him his own personnel is who had mis-informed us, he wanted full names and employee numbers. Told him that the employees where located at gate 9. He called the gate and everyone denied having giving out wrong information. His solution. Wait 6 hours. Pay for a new flight. In other words he told a total of 12 customers . Screw you. I am not sitting at Delta and going back home to LA. This trip has been a disaster. I would not recommend a trip to Mexico, anywhere in Mexico. If you are willing to risk it. DO NOT USE INTERJET. You have been warned read more

If I could rate negative starts I'd rate -10 Horrible, unprofessional, unethical customer service. DO NOT FALL for the bait of cheap tickets. It's a trap. I purchase a roundtrip ticket from Miami to Cancun. 2 days before my departure they sent me an email canceling my flight due to technical issues and offering to put me on another flight with a 4 hr layover in Mexico City. I requested a refund which I still haven't received it. I bought a one-way ticket with AA and again... 2 days before my return from Cancun, I get another email canceling my return flight for the same reasons. Again I asked for a refund which I have not received. Customer service is terrible... every single person I spoke with had the same response "I can't do anything for you, you have to wait in line and speak with the manager", that manager was never around or available to take my call. read more

We booked non-stop roundtrip flights from San Francisco to Cancun for December 21, 2019 to January 4, 2020 way back in February 2019. When we went online December 20 to see about check-in we saw that they had put us on an overnight flight December 24 with 2 stops and a huge layover and changed our return to the same thing a day later than we needed to return. They had us missing 3 days of vacation & Christmas & also missing work on our return. We were never informed of these changes. We spent hours on the phone, getting passed around, cut off & getting no help that night & the next day. We had to book very expensive flights on another airline to get there in time for our hotel reservations, etc. We had to keep the flights coming back & it was a total nightmare. An 8 hour overnight layover in Mexico City just to get as far as Guadalajara. It took 18 hours altogether to get back & we both had to miss work. I believe they are running a scam advertising very good flights at a reasonable cost & then "canceling" the flights and putting customers on these terrible ones that no one would purchase on purpose. Also nonexistent customer service at the airport as well as by telephone and online. Definitely the worst airline we have ever flown. read more

Found really cheap tickets on Interjet from Montreal to Cancun and decided to give it a try. We were pleasantly surprised that flights were on time, lots of leg room, they even served sandwiches with good choices of drinks for free!! We had a wonderful experience with Interjet. I hope they continue to keep up their standards. read more

Please do NOT fly interjet. Long story short: on one flight my husband's baggage was lost and the rest of my family's luggage was thrown in a puddle of dirty and smelly water along with other passengers luggage. Our clothes and luggage was wet and smelled bad. We had to throw away our luggage (note that it was new) and pay to get our clothes washed at the hotel. On another recent flight, the flight was late, then it broke down before take off. No food / snacks or water was offered and we were on a hot plane for over 3 hrs. And there was no water in the restrooms. They told us to get out of the plane and provided no guidance leaving us to figure things out. They finally placed us in a hotel and provided no food. On the next flight out (the next day) the airplane was also late and had no water or toilet paper in the restrooms. I contacted customer sevice on May 28 and followed up a few times. Today they finally replied only because I followed up. Please note we also called and were on hold for over 40 minutes and they picked up stating they would transfer me and hung up instead. This happened twice. We travel often, in large groups and know for sure to NEVER use this airline. Bottom line is INTERJET is HORRIBLE and does not value its customers . read more

Be careful with your luggage We were coming back from our vacation trip. When we got to the airport to the baggage check in lane they asked me if we got the boarding pass prepared because there were 2 different lanes. I said yes, I had it on my cell phone. Then one of the check in attendants didn't like the fact that my husband didn't had a duplicate on his phone. After a brief discussion. They got upset and decided to print both boarding passes for us. We checked in our baggage...When we arrived my suitcase was damaged. I placed a complaint because we both (my husband and me) had the same suitcases with same past trips. His suitcase is fine. InterJet didn't recognized that they damaged my suitcase on purpose. I am very, very disappointed by the service of this airline...Be careful with your baggage! read more

*** DO NOT FLY WITH THIS UNETHICAL COMPANY *** I had a personal trip booked to travel to Cancun Mexico with Interjet Airlines. A few weeks after booking my flight, I found out great news that my wife is pregnant with our first child. Now since Mexico has wide spread of the Zika virus, our doctor highly recommended that I do not fly to Mexico as it could be dangerous to our unborn child (If I was to contract Zika and give it to my wife through intercourse). Given that info, I contacted Interjet Airlines to try to explain the situation, provide the doctor note and cancel my booking and get a refund or get an airline credit to use in the future, however, they totally did not acknowledge any of my concerns and had no regard or sympathy to the situation. I tried to escalate to management, but got the same result. I'm very disappointed in Interjet's lack of ethical treatment and concern for their customers. It's the principle of a company of that size to lack all proper ethical conduct is what upsets me the most. Shame on you Interjet! read more

Reading the rest of the reviews I got a little nervous when I booked this airline. The way to think of this airline is it's the southwest for Mexico. The plane was a little old but the extra leg room you get distracts you for it. On the bad reviews for Interjet. I believe most of these came from other people making mistakes or not doing any research into what they were purchasing. If you want a luxury flight book with United or American Airlines but you better be willing to pay the extra money. There carry on baggage weight is low so make sure you j ow the weight ..... they will make you heck it on of it is over. read more

Where do I begin. We decided to do a 22 hour layover in Mexico City to tour (and it would have been a lot cheaper), coming home from Puerto Vallarta. We enjoyed our visit there and arrived at the airport the next morning 2 hours early. We tried to check in online on the way there and back and it said we'd have to do it at the interjet check in line inside the airport. There was a couple in front of us during check in that took at least 20 minutes. So by the time we got to check in, they told us it was too late and we'd have to buy another ticket. Our flight wasn't even boarding for another hour 1/2. We were furious to say the least. We had to buy 2 new flight tickets home for the next day, pay for another hotel for the night and expenses. We ended up being out a couple of thousand dollars when we originally would have been saving. Interjet employees at the airport were extremely rude and had no care at ALL for the troubles they put us through. Needless to say, it took us 3 minutes to get through security the next day, so their security checkpoint was not the issue. I have flown many many times and have NEVER had this big of an issue. The only nice thing I can say, is the flights themselves were not bad. But their policies and customer service are enough to not even consider booking with them. I should have read reviews before I booked them, as I can see now. read more

The most disgusting experience I ever had with this airline We got at the airport in Cancun 1h30 min before the flight I asked the representative about our flight if we can help to get in front knowing that the flight will close in 30 min and he told me to wait in line , when we got to check in they told us the flight is closed and we cannot get check in. I spoke with a manager, the most aroganta person ever, very bad manager skills , he didn't even wanted to help. We had to buy another ticket, and I would like to thank Aeromexico for helping us getting home Disgusting experience, I never had such problems in any airports with any airlines I will never fly with them again even if they will fly me for free NOT RECOMMENDED AT ALL read more

Never fly or book your flight with inter jet airline It's the worst after you read what happened to us Our direct flight Cancun-Vancouver was canceled half an hour before the departure at Cancún International Airport at 4 pm on January-14-2019 , when we asked why is the reason for cancelation they said it's the bad weather in Vancouver, so we checked the weather on google , Vancouver had clear sunny sky, and Vancouver airport (YVR)has No cancelation at all , so it Was all lie ,and give us a excuse that the weathers is the issue , after four hours at the gate (57) They didn't want to give us what is the real reason for the cancelation, They asked as to go to the Costumar service (Enter jet ) and they will look after us , when we went there after more than one hour waiting on line they asked us to take the next flight which is on the 18 of January, which is after four days ,and they won't give us any credit , we have to pay for our own hotel, food Transportation, and more things , they didn't even give us any credit for the flight, and not even for the luggage which we paid for the shipping , All they give us a fake phone number to calls when we get home and when I call this number it was an advertisement company , After searching on google we get the company inter jet phone number and after more than half waiting They answer the phone & i told them about everything and all the lie and what happened to us in Cancun, they do know everything but the company dose not cover any thing, that mean they steal our money, I just want to tell you about this Inter Jet airline company what they did to us , there was older people, kids, family, handicap, some people got sick, other did have no money to make another reservation, others stay on the street It was terrible discussion by this Mexican airline , they should Not be in business , they are a bunch of crooks all of them , My last worlds to every one Never make a mistake and book your ticket By this company (Enter Jet ) I took four vedó with the enter jet company supervisor you can watch them all on YouTube Thanks read more

My family and I were on a return flight with Interjet Cancun to LAX . We have 3 children and we were stuck on the tamarack for over 2 hours without food and drinking water! We asked the Flight Attendant several times for coffee and water and she said that we can't have any? We asked several times why we can't get off the plane and she didn't know. I tried live chat on your website but it sat their idle for 15 minutes and your website didn't have any flight delay information. Then I proceeded to call Interjet and your employees didn't have any information on the flight? We arrived in LAX at 9:40 PM and after 12 PM the Flight Attendant told us that the Gate broke and it's the third time it's happened this month! She didn't know how long it would take to get fixed? After they fixed the gate we were put on a bus and driven to the other side of LAX. There were no Interjet employees to be found and we asked everyone. We got our 7 pieces of luggage and at this point my ride home had left and since we're a family of 5 we had to pay for 2 taxi's back home, which was a small fortune. We got back home at 4 am and needed to be at work in 2 hours. Our pay was docked and we were sent home early since we were so tired. My kids got sick from the flight probably since they weren't allowed to eat or drink water. Airline passengers have rights, and the new rules will require Interjet to live up to their obligation to treat their customers fairly. International flights arriving in the United States must specify, in advance, their own time limits for deplaning passengers, with the same exceptions applicable. Interjet's required to provide adequate food and potable drinking water for passengers within two hours of the aircraft being delayed on the tarmac. This rule was adopted in response to a series of incidents in which passengers were stranded on the ground aboard aircraft for lengthy periods and also in response to the high incidence of flight delays and other consumer problems. The rule also: Prohibits airlines from scheduling chronically delayed flights, subjecting those who do to DOT enforcement action for unfair and deceptive practices; Requires airlines to designate an airline employee to monitor the effects of flight delays and cancellations, respond in a timely and substantive fashion to consumer complaints and provide information to consumers on where to file complaints; Requires airlines to display on their website flight delay information for each domestic flight they operate; Requires airlines to adopt customer service plans and audit their own compliance with their plans. None of these rules were followed and airlines can be fined up to $27,5000 Interjet reply to our formal complaint by basically saying oh well too bad... read more

I am so upset with choosing this airline! First off no movies or internet. That was first issue, second no food or cocktails to purchase, third the soda was hot no ice given and chocolate mexican cookies gross. On way home....OMG!!! There was no Air and I was stuck by the window!!! I was so nauseous and my back was soaked. The large man whom sat INFRONT of me thought he was in his bed at home!! He put the seat all the way back and on top of that he pushed back with his legs smashing me. The dang air above us didn't work. Lastly, no toilet paper in the toliets!! So freaking discusting and unsanitary. Come on ...NEVER AGAIN!! I WILL PAY THE EXTRA 100 BUCKS TO GO DELTA , AMERICAN OR SOUTHWEST...if not Cancun Mexico will not be a future destination....for our vacation!! Dont fly with them it's so boring ....no internet service!!! No drinks!!! No class!!! read more

Worst Airline I ever had to deal with. After booking Family of 5 Interjet Cancelled my flights. They Never honored a refund and will refuse to give refunds as it was them who cancelled my flights not me. I also cannot re-book my flight on their website nor can I re-book by phone. Worst experience in my life. They caused way to much stress. I am out over $3,00 with them. I hope Karma kicks them in the ass. read more

Be careful if flying Interjet into Mexico City terminal B. None of the reader boards worked including the one behind the Interjet desk. There was no way to find gate/time information. The desk and gate Interjet employees provided no help and in fact gave my wife and I erroneous information causing us to miss our connecting flight, spend 12 hours in the Mexico City airport and get to our final destination in the middle of the night, missing our shuttle to San Miguel de Allende. We had to find a hotel in Leon and pay extra for another shuttle the next day. Interjet refused to take responsibility, blaming everything on Mexico City's airport. read more

In Mexico City in the airport, their staff opened my luggage and stole a nice blue jacket I had right on top on the inside of my suitcase. I called and made a claim and they are not willing to work with me to refund me anything. I will never fly on Interjet ever again. read more

Worst experience ever. If I could give 0 stars, I most definitely would. Every customer service number given was an automated service followed by the longest wait to no one answering. My flight has been delayed 2 times, each 3 hours long. I have been sitting at the airport all day with no assurance that the next available time is guaranteed. My vacation time is shortening by the second and the airline does not seem to mind at all. THIS IS THE WORST AIRLINE EVER. read more

Terrible airline. They don't respect the scheduled time and are always late. They currently change their operations and it's just messy: one huge line in the airport for all people (boarding pass and no boarding pass) that last for about an hour or so, so it's kind of pointless to arrive early and get in the line. If the scheduled time for you plane is near, then interjet open another line and let you in so you can check your luggage, but in the meantime you were in the line waiting and waiting. Is just terrible. I don't know why they changed their operations. They were much better before. Also, some of the employees are kinda rude. read more

Don't do business with this airline! We bought tickets to flight from Vancouver to Cancun for New Year. Interjet changed our reservation's dates and route so we had to cancel our reservation. After we cancelled, we were told that they would not refund our credit (which was the original form of payment) but they would do an international bank transfer. We send all the bank account information they requested and is been OVER 2 MONTHS AND WE HAVEN'T RECEIVED OUR MONEY! We have called multiple times and they are not giving us any explanations as to why, they're only telling us to wait! read more

Hey Interjet. Fuck you. When the best thing I can say about your airline is that my planes didn't crash, then you know you suck. The flights themselves were smooth (kudos to the pilots and flight staff), but everything else was absolute GARBAGE. The only reason we booked Interjet was because AeroMexico jumped up in price. Leaving JFK: their online check-in wasn't working. My friend called them up, and they said sometimes that happens when too many people are using the site. WHAT THE ACTUAL FUCK? That's not how a real company runs. Their app and website are also complete trash. Tons of 404 errors, and sometimes randomly switches to the Spanish version. You can also sign up for flight alerts on the app, but they literally sent me an email telling me my flight was on time AFTER I already boarded and took off. Real fucking useful. They also fly out of the shittiest terminal at JFK (T7). Leaving CDMX: one of my friend's online check-in didn't work, so he had to wait in the longest line ever. Actually, it wasn't even that long. It was just the two people working there were the slowest human beings ever. Took about half an hour to get his boarding pass. I was able to check in online, but then my mobile pass didn't scan because I got selected for extra security via SSSS. FUCKING GREAT. Why the hell did they let me check in online if I couldn't use my mobile pass??? I had to go back and wait in the web check-in line to get a printed pass. That took another 15 minutes because the counter people took forever, and one decided to just randomly walk away from her post. The enhanced security took forever because they called my name right before they started boarding and there was still a line for security. And of course, the old lady checking bags was SLOW AS FUCK. Also, she didn't speak a lick of English. I understand/speak Spanish so I was fine, but I feel like if you know you're going to be dealing with Americans and need to give them explicit instructions on what to do FOR SECURITY REASONS (e.g. take out all electronics, remove your shoes, etc.), maybe you should hire someone who can speak their language. Not to sound entitled (maybe too late now), but I didn't pay $100 for Global Entry for MORE security checks. I ended up getting on the plane way later than I would've otherwise, so all the overhead storage in my area was full, and idiots in my row decided to take my seat. I later heard that there was another person who was sent for extra bag checks, but they didn't explain anything to him, and forced his wife to get on the plane. She had his passport (because they told her they would be boarding together), and then he couldn't get on the plane because he didn't have his passport, and wouldn't let her hand it to him. Like what the fuck kind of company is run like this? The only reason you're not getting 1 star is because at least you're not Spirit. read more

So it's been over 45 days and we still have not been refunded our money - over $800.00! I sent them all the information needed and they do not respond!!!! I was told to call our bank and see if they could get our money back - by claiming fraud - since they changed our itinerary without our approval and have not reimbursed us. Seeing all the negative reviews - why is this airline still in business. Do yourself a favor and DO NOT BOOK THIS AIRLINE!!!!!! Worst ever!!!! They do not deserve one star!!! read more

The worse trip we ever had was with interjet: 1. Flight from San Francisco to Cancun was delayed by 4 hours. Got to our room the hotel only at 4am. 2. Flight back to San Francisco was delayed by 2 hours. Instead of landing at 9:40pm we landed at 11:30pm. Then worse, airline lost our child car seat. We were waiting, searching for it and trying to contact airline with zero luck. The thing is in California it is illegal to travel with child without carseat. But we were able to find a taxi driver who took us home (I think taxi might have an exception for this rule). So instead of paying $45 for Uber we paid $150 for a taxi. We also need to buy an extra child car seat right now. read more

STAY AWAY from this airline!!! They cancelled my flight to Cancun & it has been a straight nightmare too get my refund of $1,084.14!!! They either take 2.5 hours to answer the call & when they do they transfer you to different departments. I called Expidea (since I bought the package through them) in hopes they can help me & they're also unsuccessful in doing so. I just filled it through my Visa as fraud since I feel like they are purposely trying to keep my money without providing the services. Be warned that if you book through this airline you are out what you paid for!!! read more

the company is a thief, they charged me twice for the same airline service, I called to complain about it and the representative verified, I was listed twice on the same flight but refused to refund me my money back. I wont understand how airline can work this way, taking people money like that, (service however was great however) but this situation is definitely not expectable, and I wont be trying this airline anymore. BE CARE AND CHECK YOUR BANK STATEMENTS. read more

Horrible, I mean Horrible experience...we used them As part of our all inclusive air and travel and had a horrible experience both to and from our destination!!! Getting there they lost our bags coming back our flight was delayed and conjunction flight had to be canceled because of their two hour scheduled inbetween a continued flight....they REFUSED giving refunds and tried sticking everyone in a crappy hotel with a dinner voucher and call it a day....Interjet airline has no idea how to run a airline and should be shut down for the stuff they do to their customers! read more

This airline should not exist! I wish we all could get together and go tho the airport to protest in front of Interjet since no one helps you over the phone. DO NOT FLY INTERJET!! You'll regret it. Back in January I purchased a round trip from NY to Mexico City, at the time of my return on January 22nd I arrived to the desk to check my luggage, the young girl told me that my carry-on exceeded the weight limit and and suggested I check that bag as well, I followed her suggestion and I checked the second bag. She send me to a separate desk to process payment and I received a computer generated tag with a bar code which indicated the weight in total for the two bags, stating the overweight situation. When I arrived to NY I waited for my stuff and I only received the bag that I was originally going to bring as my carry-on. I waited for a while to see if any airline personnel came to explain my situation. Finally a woman came and she was so unpleasant and reluctant to help me. Finally, she told me to call a phone number to file a claim and the airline told me that it was likely that my luggage would come in the next flight. I couldn't wait for the next flight since I was sick, exhausted and had to go back to work the next day, so I left. I have been calling since and no one has any information. They keep promising that someone will call me as soon as they know something, but no one does. This company should dissolve! read more

They honestly don't even deserve ONE STAR. It all started one week ago on Saturday 6/22 when my family and I (4 of us) got on a flight from Tijuana Airport, when our flight was delayed by a few minutes no problem everything went smoothly. Then we arrive in Mexico City, waited two hours to board and finally arrived in Cancun that same Saturday. We spent a lovely week in Cancun it was a beautiful place to visit, but NEVER FLY WITH INTERJET. Our flight was set to leave today at 12:30 pm, alittle after we got to leave Cancun around maybe 12:45 pm, we arrived in Mexico City at 3:45 pm. Our second flight was set to leave at 5pm. I am still sitting here at the airport at 10:30 pm without ANY explanation as to WHY our flight has been delayed for 5 hours and counting. They won't bring a supervisor over, they don't have any answers, then what the hell are you all even doing here?? Getting paid to sit on your asses???? I REPEAT DO NOT FLY WITH INTERJET. They already have 2 1/2 stars on YELP and I can not believe I did not check here before I purchased this flight. NEVER AGAIN AND I WILL GET MY FULL REFUND BACK. PERIOD. read more

Avoid this airline at all costs. Just flew from Mexico City to San Francisco, and my luggage never arrived. The employees I talked to at the airport and on the phone were rude and unhelpful. You really get the sense they could care less. What are you going to do? Go to Mexico and file a claim against them? Don't put yourself in this position. read more

My husband and I recently flew round trip from Tijuana to Guatemala City with a layover in Mexico City both ways. Check in was easy using the Interjet app, though they did have to call our names at the gate to input our passport information. Once you're in the air, the flight is fine. There's plenty of legroom, a complimentary bag of chips and free alcohol. The major reason for 1 star is the absolute horror show we experienced in trying to even find multiple flights. First of all, the app was only *sometimes* accurate in noting the gate and it was never updated if the gate was changed. This was an issue in Tijuana where we were at what was listed as the initial gate, then we were told that the gate was actually down a level. Then, after everyone had been waiting in the crowded lower level for around 10 minutes, we were told "Nevermind, the gate is actually back on the upper level." So everyone trudged back to the upper level. It should be noted as well that although every other airline from the terminal that had begun boarding or was about to depart had terminal-wide overhead announcements listing the flight number and gate, Interjet never had a single announcement. The only thing we could figure was that they were either too cheap, too disorganized or both. Every flight we took was at least an hour delayed. Our flight from Guatemala City to Mexico City was 3.5 hours delayed with no good explanation. They stated supposed "weather" in Mexico City though a quick look up of the weather there showed nothing obvious. Our layover in Mexico City was only 4 hours, so we were understandably concerned. Initially the flight from Mexico City to Tijuana was slated to leave at 10 PM, but according to the app it was now delayed and supposed to depart at 11:08 PM. So when we finally deplaned about 45 minutes before the next flight was set to depart, we figured if we booked it through customs and ran, we could make it. So, we ran with our heavy camping packs. Of course, the app doesn't list a gate. When we finally make it to the domestic terminal sweaty and out of breath, the departure screen also doesn't list a gate, though it erroneously claims that the flight is on time. A security guard suggests that we go to the Interjet information desk, but of course since it's now after 10 PM, there's no one there. The screen at the information desk says our flight is "delayed" but gives no other information. Eventually the app lists a gate, so we go there, however that gate has a different airline and flight listed on the screen. 11:08 PM comes and goes with no information and still the other airline at the gate listed by the app. We go back to the main terminal and look at the departure screen, but of course it still says our flight is "on time" and does not list a gate. The app still claims the flight is departing at 11:08 PM. We were going to get food and keep our eye on the screen and keep checking the app, but my husband had to go to the bathroom. It's now past midnight, and there's still no new information, so on his way back from the bathroom, he swung by the gate that the app had listed. Lo and behold, a flight is in the process of boarding with a completely blank information screen (no airline, no flight number, no city), so he asks a passenger what flight it is. If you guessed it was our flight, you would be correct. So he ran back to get me and we make it there just as our boarding group is called. TL;DR: They give NO INFORMATION and even MISINFORMATION on what time and which gate your flight is departing from. We made our flight completely by accident. I absolutely WOULD NOT fly them again. read more

This is the worst experience that I have ever had with an airline. The front desk was extremely rude and told me that I was unable to get on the airplane becuase I did not have a return flight. This is not a true . I asked to speak with a manager and they denied me then told me I was not allowed on the plane and called security. read more

My review is based on the horrible customer service provided by ALL personnel on my flight from LAX to SJC and my interaction with their complaint department after the flight. Let me first start off by stating that I am fully aware that there are certain situations, such as weather conditions and airport closures, that are completely out of the control of any airline personnel. However, I strongly believe that the consequence of providing information during a route diversion, crisis, etc is the responsibility of all flight personnel, and this was not my experience with Interjet on 6/14/18. Our flight was diverted to Mazatlan due to hurricane Bud, and we were informed with the barely audible PA system that we would instead be flying into La Paz, Mexico and not San Jose del Cabo. When I asked the flight attendants for clarification with follow-up questions as to land transportation, etc., the attendant mentioned, "Interjet would be providing land transportation to Los Cabos;" this was NOT the case. A fact that I received when asking further questions for clarification from another Interjet personnel who boarded the plane in Mazatlan. While in Mazatlan for more than 2.5hours, we were unable to disembark from the plane, when asked for water I was told from the flight attendant, "its for our next flight." Once in La Paz, there was no customer representative I could speak to in person nor through the phone. We arrived to La Paz in the evening as it began to rain, and due to the unconfirmed road conditions, I made the decision to rent a hotel room and take a taxi the next morning for the approximate 2.5 hr drive to Cabo San Lucas. My review is based on the misinformation and lack of professionalism provided by ALL Interjet personnel on flight #881 on 6/14/18. Once I arrived home, I wrote a formal complaint to no avail, not even an apology or effort to try to improve their customer service. I of course, will never be flying with Interjet again, the extra leg space was definitely not worth the additional costs and stress that was incurred. read more