Good value pertaining to luggage and flight costs. Good service from attendants. However, my friends, family, and I were told we'd be separated because a family of 4 were seated at an emergency exit and they needed our seats. A little annoying considering we were looking forward to sitting together for once and the change was made right before the flight. Usually when this happens you're offered a small token to lighten the exchange but nothing of the sort this time. read more

Terrible customer service. Changed flight times several times so I had to cancel. I did this on Oct.31st. It's now Feb.20th & still no refund after repeated calls, forms & providing my bank info. They say it's been expedited but there no refund. When I call, I'm on hold for hours & they say they will have a manager call me back! This is a lie! They have kept my $892.00 & refuse to credit my credit card. They approved a refund on Oct. 31st yet refuse to give me my money back. They are thieves!!! read more

This in the worst flights I've ever had I'm my entire life!!! First off all you need is identification to check into the flight (it says this on the website) and the lady at the check wasn't letting us put our bags on because we didn't bring a passport even though we were flying in the country. After the fact we had to run to our flight hoping the airline would let us bring the bags on the plane. We lost shampoos, conditioners, face washes, and perfumes. As soon as we are about to board the flight attendants tell me and my family that the bags are too big to go back to the front. My whole family runs back to try to put our bags under the plane and still no letting us through which we had tickets and immigration passing us but still the lady would not let us. We ran back again we explained that the lady wouldn't let us. The airline said we will miss the flight to get on or Leave. At this point my family was praying we could take our clothes. THIS WAS ROCK BOTTOM we opened our suitcases and stuffed as many clothes we could fit in our backpacks. My sister was CARRYING her clothes. Still no remorse we get on the flight and thank god some sweet passager gave us a plastic. I do NOT recommend this flight at all!!!!!! read more

Aerial tour. First of all I love a Interjet. Price, attitude, and, they are not Aeromexico. Second, today I had one of the best experiences ever. The pilot--cancun to Mexico City-- pointed out the triangulo reef in the gulf, and dipped the wing so we could see it. he later pointed out other sights along the way. He obviously loves flying and loves Mexico. The flight attendant was over the top, coming back to ask me if I wanted the rest of the can of mineral water. never had that happen. Only wish they had more flights and more convenient schedules. Thank you. read more

This is the worst airline I've ever flown. The customer service is horrible. The lines to drop your bags take HOURS. Avoid at all costs.

The worst airline that their could possibly be. My flight was delayed 6 hours! I spent 8 hours at the airport with my toddler. Not to mention they made me miss my cousins wedding. I demand to get a refund & they refuse to do so. They think that just because they gave me $50 for food it'll will fix the issue. I called multiple times to confirm my time for my flight and I was assured that I will leave on time. Flying back home was horrible as well. My flight was scheduled to leave at 6 AM. We didn't get to leave until 7AM, they had us on the plane waiting for them to finish their maintenance check. DO NOT FLY WITH THIS AIRLINE! read more

If you love delays and terrible customer service then take interjet. I have a suggestion. Keep the Jet but exchange the second part to a 4 letter word that starts with Sh and ends with t. That would more accurately reflect the experience people should expect. read more

Still waiting for a REFUND!! Booked a vacation to CANCUN.. back in May to fly out in JUNE. Got to the airport got my itinerary ticket to board the plane. Few hours later noticed the flight was cancelled. Long story short, was told i would get back my money in 24-48 hours. STILL have not seen a dime.. Customer service horrible.!! SMH read more

I flew Interjet for the first time from Mexico City to Merida and had a great experience. I had purchased a "light" fare where I thought it was going to cost an additional $25 US to check a bag, but when checking in at the counter, there was no extra charge. The plane was brand new, stewardess, dressed sharp and friendly, and pouring free booze form the drink cart. read more

To start off our trip down was 1 hour delayed. Then on the flight the flight attendant completely ignored me. So much so that my husband had to order my drinks twice or I wouldn't have been served refreshment. The on our flight home the only word that can describe our experience is NIGHTMARE!!! NOT impressed with Interjet airlines. Beware if you are using this airline. I DO NOT recommend flying with them. They treat their customers terribly. Our flight home was cancelled an hour before we we're supposed to fly home. When we were at the airport waiting no explanation was given and we were told it could be days until we could get a flight home. We had no other choice then to book another flight home with another airline. Yes 2 other airlines had flights going home at the same time. Once home we requested a refund for a flight they cancelled and we have been told we won't get one because the flight was cancelled due to "weather" and their only obligation was to provide us with an alternate flight home. Even if that flight was days later??? So our options were to stay good knows where in Cancun for multiple days waiting to get home with both kids one of whom was sick and puking or pay out of our own pocket and get a flight with another airline. All other airlines had no problem flying into Vancouver with the "weather" but Interjet later said it was due to bad weather. This is their way of being able to cancel a flight and not have to reimburse their patrons. Funny though we found out later that Interjet pilots are NOT trained to land in fog... so my question is where did they get their training and are they even qualified to fly? All of this information was only provided days later as well. Please can someone tell me how this is an acceptable way to treat customers who paid for a service they never received?? I DON'T RECOMMEND Interjet Airlines TO ANYONE! WORST AIRLINE EVER! COULD NOT BE MORE DISSAPOINTED WITH A SERVICE. Not to mention that we didn't receive our baggage until a week later... So glad to have our bags back but NEVER AGAIN!!!!#worstexperienceever #interjetsucks #sodissapointed read more

Never fly with interjet. They stole 50 dollars from me for baggage fees that were already paid for on expedia. They threatened to kick us off the plane saying the only way to pay was with cash. Do not fly with them they will steal your money by way of extortion. Never had this problem before. Will never fly interjet again. It is not safe. I had no cash and was forced to borrow money from other passengers. read more

Be careful upon booking with them and read the policies. They cancel my flight without noticing me and told me to disregard their own website. My flight was supposed to be dec. 30 at one and due to the cancelation only offered me a flight Jan. 2 and showed no care for our own urgency to travel. They also weren't able to give me a refund which is beyond my understanding but what I can say is that I will never book with them again even if it is cheaper than other flights. read more

***HAVE NOT RECEIVED MY REFUND AFTER 35 BUSINESS DAYS AND POOR CUSTOMER SERVICE**** I hope no one will go through what I'm going through right now. Thus, I'm writing this post to prevent you from the pain and time I have wasted that I will never be able to take back. It's unbelievable how terrible Interjet customer service is. It has been 35 business days since I first filed my refund and was told I would get it in nearly half the time. I still haven't received my money back!!! I called on January 12th to request my $550 refund for a flight in which I bought less than 24hrs ago. My request meets Interjet's refund policy so they proceeded with my request. Interjet requires that I provide my bank wire instructions in order to process a refund from a 3rd party which I bought from Orbitz which I thought was weird.However, I moved forward with providing them my information. I was told that I can expect my refund from 15 - 20 business days. After waiting for 20 business days, I still didn't see the money in my account. Thus, I called them and to my frustration no one could tell me why my refund was delayed. Finally after 3 more calls the following week, I was able to find someone who could provide me with a direct phone number and extension to reach my refund agent. Apparently, every refund case was assigned an agent (why was I not told this on my previous calls?). I thought this excruciating process could end soon but boy was I wrong. As a side note, if you don't speak Spanish then you can expect to get transferred 2-3 times each call before you actually get an English speaking representative. This happened to me almost every single call (8 calls in total) I made to Interjet customer service. So I begin my next series of calls to my Interjet agent, no answer. I have been trying for the last few weeks and the phone only rings and rings, no voicemail option. I tried to dial "0" to get the general line but same result, it would ring on and on. Does anyone even work in that corporate office???!!! I'm starting to think people at Interjet are crooks if they think it's okay to hold hostage people hard earned money. I also read that Interjet is not safe and unreliable so buy and fly at your own risk!!! read more

Trying to change my ticket and keep getting shuffled from one agent to another, till I'm placed on hold for 20-40 minutes before the call is dropped. I've now tried four times and have given up. Last time I took them from NYC they were six hours late. read more

Bought round trip tickets from And both flights delayed! First time 2 hour delay second time1:30 min!!!!

I wasn't going to write my bad experience with interjet but after reading the multiple reviews on line, I decided to write my experience I had use interjet for the last 4 years and was satisfied with their service for the price booked a family trip to Mexico city from 6/28/1019 to 7/3/2019 on our way back to the Mex airport there was an auto accident that close the highway to the airport for over an hour so we missed our flight, in the airport I was directed to speak to one of the supervisors to find an alternate flight to Tijuana supervisor in charge was busy checking his cell phone and as soon as he heard me saying I missed my flight and without looking at me, he directed me to a ticket sales window and said there is nothing I can do for you, you need to purchase [3] new tickets and just walked away. all I needed was to secure 3 seats on their next flight so I can get back to Tijuana but he was busy looking at his cell phone, not a clue about customer service, needless to say I just walked over the next airline and purchased 3 tickets, I will never use this airline [ interjet ] again I rather pay a few more dollars and get better service read more

US CITIZENS BEWARE WITH THIS AIRLINE. I flew from Cancun to Tijuana about 3 times on Interjet. On this last trip, since we had a stop in Mexico City for 3 hours, I had my bag opened and everything ransacked. I had items stolen, clothes, my makeup destroyed, Victorias secret sprays taken. My husband attempted to call the airline only to be told to contact customer service but that department doesn't exist. It's a sham. If your stuff is stolen/destroyed don't expect this airline to compensate you in any way. They don't care about their customers...If you have to fly with them proceed with extreme caution! read more

Worst service ever!! We were on a plane to tijuana was forced to stop in mazatlan to bring us back PROMISING a plane at 10am! We get here to find out there is no plane and won't be on our way again until tomorrow morning!! LYING COMPANY!!! do not recommend read more

Interjet is the worst airline ever please explain how it takes over 2 hours to check a bag and they only have 2 associates working the lines for 2 international flights worst experience ever! #DontFlyInterJet I better not miss my flight read more

US CITIZENS READ BEFORE YOU BOOK: Do not book with Interjet Airline! They are the worst, you will never reach anyone over the phone to help you, they will throw every barrier in front of you to continue through the process of filing a claim. You've never dealt with something as bad as this, my specific situation deals with a medical emergency. Beware this is the worst of the worst airline. read more

Absolutely horrible response to the coronavirus situation. Interjet cancelled my flights and would not provide a refund, only allowing to change flights to other dates with more expensive fares. A customer should not have to pay more money to change a flight that was cancelled. All of their other competitors offered refunds or travel credit for flights cancelled due to the coronavirus but Interjet prefers to just take people's money. I am now losing $370 USD / $8500 MXN for these cancelled flights. I used to fly Interjet often but will NEVER book a flight with Interjet again. read more

Worst experience ever! Our flight was delayed approximately 1 hour after our originally departure time without notice or apology. Once aboard there was about a 30 min wait before take off. At our destination we had to wait approximately 15 min for a gate before we can finally get off the plane. With that said we didnt make a big deal about the whole delay issue. Our flight back home was scheduled for Sat March 16th, 2019 7:50pm. We passed check in without any problem, however once at the Interjet counter we were told "I want to inform you that your flight has been cancelled and the next available date back to your destination is on Tues March 19th, 2019 at 750pm".... Mind you there was NO apology or sympathy on the staffs behalf nor a good reason as to why the flight was cancelled. The only options given were you take the next available or receive a refund for just the return cost plus 20%. This does not compensate what we originally paid for nor the experience with this airline. Most of us purchase a round trip for a reason whether its due to work, children, school, etc. Due to these reasons we found ourselves having to cancel our flight scheduled for Tues and receive the refund provided. Unfortunately they do not offer refunds at that counter therefore were given a number to call which took at least another 3-4 hrs before we can get ahold of someone that could finally assist. Not only did we have trouble getting ahold of someone but the refund will take a few days or weeks before we can see it. This left us no option but to purchase tickets through a different airline in order to make it on time to our destination. Sad to say that this will definitely be my first and last time traveling with this airline. Pros Seating space / leg room was perfect Provided small meal and beverage to all passengers free of charge, which I thought was nice on their behalf. read more

I was so nervous after purchasing tickets from this airline to fly to Cancun, after reading the reviews I almost cancelled them. The flight was so reasonable, I decided to try it.... so glad I did! On time, plane was so clean, my family of 4 had their own row of seats there and back because the plane was empty! So much space under your feet! I will for sure fly with Interjet again!!! read more

This is by far the worst airline doing business in the USA. their customer service always takes you to Spanish speakers even if you don't choose Spanish. They delay flights and give you restaurant vouchers $25, to a restaurant that costs $28 a plate. They refuse to reimburse you the money and make guarantees that other employees deny. The customer service guy cannot transfer you to another department and tells you to call the same number and try each option. I think the guy was working from his home. Hey Interjet outsource to the Philippines to get English speaking crews since you guys are the cheapest airline trying to do business in the USA. read more

I'm sorry, but this was a joke. I messed up and bought the wrong flight and Interjet charged me $70 to change it. I called immediately after the mess up and they couldn't just give me a refund or change it with no fee. Are humans supposed to be perfect? It's like a student raising their hand and getting a question wrong in class, immediately realizing their mistake, and saying "Oh, actually I meant..." and the teacher saying "NO, you are WRONG and you have to pay for it!!!!!" The student's like "Wait, what?" The teacher turns their back on the student and won't talk to them again until they hand over 70 bucks. It's just not how humans should be treating each other. *And, in case anyone from Interjet reads this and thinks, "Well, he didn't talk to the right person--he needed to talk to customer service." Let me tell you, I spent 45 minutes trying to talk to the right person and everyone kept sending me to someone else. When I finally reached customer "service" they just threw up their arms and said there was nothing they could do. No refunds, no changes without a fee. read more

As one of 23 people traveling to Cabo San Lucas I'm sharing this review of the poor customer service received from Interjet. What frustrated me the most was their lack integrity & honesty. We watched helplessly as other airlines put their customers needs & safety first in contrast to Interjet. To string all the passengers along for days & ultimately not offer a refund for unused tickets speaks clearly to the kind of airline they are. Personally I purchased 2 round trip tickets 7 months in advance from Texas to Cabo San Lucas. I was only able to travel round trip to Mexico City, which was not a planned destination. I did not receive what I paid for. I am entitled to a refund! read more

I recently flew interjet and was nervous as hell b/c of the terrible reviews. I am pleased to say that it was a decent flight. The only reason why it's getting 4stars rather than 5, is b/c their was some delay and I almost missed my connecting flight.. Interjet needs to do better at taking off on time, especially when passengers have connecting flights.. All in all, everything went well... And I would consider flying interjet again... read more

Booked flight from LAX TO cancun for April 2020 due to covid-19 couldn't travel. Still can't travel due to covid-19 I'm trying to get hold of them and every single number I could find for them is disconnected. Any one help? read more

Never again Expedia. I will never book with you again nor fly with interjet airlines. After suffering 2 agonizing hours stuck on flight 2383 from cancun to Mexico D.F. with screaming kids, babies because they could not start the airplane. No air conditioning on board, airline stewardesses did nothing to help the elderly, pregnant woman nor anyone.even offer water. The passengers had to get out of there seats to get there own water. After about an hour or so they decided to open the emergency doors because they would not allow anyone to get off. Once they started the airplane 2 hours later, most of the passengers where scared to even fly on this plane to D.F. women and men where having nervous breakdowns and crying. Then on flight they charged for all the snack and beverages. Once arrived at D.F. and missed our connecting flight lo LAX. We waited another 2 hours with no explanations and no luggage. We came across 2 supervisor with no customer service or care for the passengers. They did accommodate hotel nor food for all the passengers that missed the flight. Next flight 5am the following day. No comp for plain tickets, no comp for Hotel as a matter of fact "javier Gutierrez" & " omar del villar lara" could care less about all those passengers they told us to sleep where ever we could in the airport. They told that to grandparents, mothers, fathers, kids and disabled kids. How on earth is that ok then they gave every person 145 pesos for dinner and breakfast. Then to restaurants that where already closed. I will be contacting an attorney for our refunds or a class action lawsuit. Interjet you will be hearing from me again. This was awful and uncalled for and where all still waiting for our 5am flight.... read more

Terrible Customer Service - Regular Delays/Servicio para clientes es horrible - todo seria retrasado DO NOT FLY THIS AIRLINE!!! POR FAVOR NO USA INTERJET!!! My bag was lost for 6 days. Each time I called I spent a minimum of 30 minutes on hold trying to reach a representative. It took at least 12 phone calls to locate my bag and I had to return to the airport to pick it up. Mi equipaje estaba perdido por 6 días. Cada vez que llamo presto al minio de 30 minutos esperando para hablar a alguien. Tenia mas de 12 llamadas para encontrar mi maleta y necesitaba regresar al aeropuerto para recoger mi equipaje. I was told I would receive reimbursement for clothes purchased while waiting for them to find my bag. I am now being told they will not reimburse me and I am constantly sent to different departments for assistance. Hold times are still 30 - 45 minutes if they do not hang up. Ellos me dijo que debo recibir un reembolso para mi ropa que compro mientras esperando para mi maleta. Ahora ellos dicen que no van a reembolso y cada vez que llamo ellos dicen que necesito hablar con alguien diferente. Y es 30 or 45 minutes esperando si ellos no colgar. My first flight was delayed 8 hours and my return flight was delayed 6 hours. Mi primer vuelo estaba retrasado 8 horas y mi otro 6 horas. You should also not fly this airline if you are not proficient in Spanish. They have very limited English staff. Solo debe usar este aerolínea si hablas español. Hay muy poco agentes que hablan ingles. read more

I've flown with them to Mexico City, Hermosillo and Guadalajara but only within Mexico. Each time was a very good experience. Lots of leg room, free snack, clean planes and on time. read more

Interjet - Boarding the plane in Hermosillo - Airlines Near Me - Ciudad de México, DIF

This was the first time I was going to fly ever. I bought tickets for my boyfriend and I to see my dying grandmother one last time and I wasn't ever informed that my flight was changed at first, then cancelled! My boyfriend and I were at the airport waiting for the plane before asking someone why Interjet wasn't coming up on the screen. after being told there were not Interjet flights I called Interjet and they confirmed that the flight was cancelled. I was shocked and had to scramble to get home and figure out what to do. Both my boyfriend and I have been calling multiple times daily and at first I got an answer, now it sounds like they have the phone off the hook! I've been waiting for a response to emails and calls. It has been TWO WEEKS! Never ever going though them or recommending ever! read more

No stars! Worst customer service ever. Left an item on a plane and was asked to physically go to pick up item. Is this 1954 or what? Wouldn't even give me a telephone number to call and reach out. Lousy company. Will never fly Interjet again. Will spend more and fly American!!!! This company clearly doesn't know how to do business. Horrible company! read more

Mexican thieves, never never never fly this airline. Left Cabo with exactly the same things in my carry-on as I flew from LAX the Thursday before but now it was too heavy. Wife carry-on was 11Kg mine 11.6Kg. Was forced to pay 30 bucks to check a bag if I wanted to go home. Talked with some sweet Mexican girls flying to LA as we exited the plane, they too had carry-ons greater then 11Kg, (13 and 14 Kg), but were allowed to board with theirs. The American has to pay for being 0.6 Kg over to get home while Mexicans can board even though their bag was over-sized and over weight. The rest of the review is standard Interjet low ratings, 10:30 AM flight was 1:15 minutes late to leave, plane was shabby, no entertainment worked at all, one chance for a small glass of water from angry flight attendants......just bad on all levels. read more

They cancelled my trip a day before departing ( 2 days before Christmas). They 'generously' gave me 3 options: a flight that I couldn't take, a refund with 'no cancel fee' or the change to file a report. They took the payment from my credit card immediately when I booked the trip 3 months ago, but for the refund I needed to file a report, give them all my bank information and wait 2 or 3 weeks to receive the refund - hopefully they will return me the whole amount. They didn't take any responsibility of the damages made to my trip neither of the difference on price that I had to pay for getting last-minute-before-Christmas tickets or the hours I had to spend on the phone in order to speak with a representative. NEVER AGAIN! read more

Worse experience with InterJet ever! They canceled our flights without notice and you can't get a hold of anyone in customer service. We arrived at the airport to find out that there was no flight and their employees are clueless. They told us to check online to see the status of the flights when their whole website is down! How can you have someone work for this company!? This cause frustration not just for us but for other people that were on the same flight! I will never book another flight with InterJet! Will not recommend it to anyone! To the CEO of this company I hope you're enjoying your day since this does not matter to you or anyone else from InterJet! read more

This airline is garbage. Booked a flight and had to cancel travel plans. Asked if I could leave what I paid as a credit and they declined.

The worst airline I have ever taken. Customer service is non-existent, they lost my bag, the help desk at JFK was extremely rude and insensitive only to find out that the agent at JFK never filed my missing bag report. I was in tears due to the fact that all of my grandmother's jewelry was in my bag and the agent rolled her eyes at me, told me to grow up and walked away. After going back and forth she gave me a report paper to fill out, which as I mentioned before she NEVER filed with the airline. I have been on and off the phone with the airline all day -- they are jerking me around in circles and consistently changing the story. I am convinced they stole my bag along with all of my irreplaceable belongings inside. No one has been able to tell me the last time my bag was seen or provide any substantive updates. If you value your personal belongings DO NOT TAKE THIS AIRLINE it is a complete scam. Stay away from Interjet I have never in my life had a worse experience with an airline. read more

September 2020, took a flight from GDL to CUN. All was "okay". On my way back, 09/24/2020 flight #3051, i had a 5 hour layover in mexico city.. which was changed from a 2 hour layover to a 5 hour layover 2 weeks prior.. thats fine, travelings a little different now because of covid. BUT WHATS NOT FINE, is there was no gate number 30 min prior to take off. I asked an interjet agent what gate i needed to be at and the agent said flight was running a bit late in about 10 minutes gate would be posted... this was 20 min before my 8pm take off when i went back to ask what was going on, the agent tells me the flight is delayed about 2 hours, i said "about". I then proceeded to ask if this happens often with this airline, so i dont fly with them anymore and the agent LITERALLY says yes this does???? So basically, im still here sitting an hour and a half after all of that and there is still no news as to when my flight will arrive. Also, asked for a different flight solution for me and they offered absolutely nothing besides WAITING. NEVER AGAIN will i fly with this airline, and i fly a lot.. i don't recommend them at all unless your willing to have a delayed flight and wait hours with no updates. Recommendation to interjet from a frequent flyer, work on your customer service and number of flights your actually able to fly in a day.. or get off the travel market. read more

My two friends just had a horrible and expensive experience with Interjet. They arrived at their flight's gate in Mexico City 55 minutes BEFORE departure and were told that they could not board the flight. They then had to rebook for the next day (December 30) and pay a fee to change their tickets. The next day's flight was cancelled and no other flights were available. They had to find another very expensive flight with another airlines and spend a second night in Mexico City. No compensation for cancelled flights. Interjet is a risky and expensive way to travel--well, you don't really always get to travel when you book with them. read more