Friendly local bank withOUT a ton of red tape. Welcoming and neighborly staff - Carol…read more VT emphasizes LOCAL everywhere to sustain their economy but they don't Focus on customers like they should. You get the feeling that they just see you as a $$ign. This NBT though is not the ubiquitous VT local because they have Carol. She really had the true sense of Local - treating customers like her neighbors! Very refreshing and for the first time this season I felt more than just $ to VT retailers and farmers. About a month ago, I decided to visit Montreal last minute and needed to exchange USD to Canadian currency. I don't have a local bank and my banks didn't have exchange capabilities in VT. When I called around, I found out that many local banks only provide the service for their members or charge extra (a lot) for the service. More hassle and nickel and diming. Not so at NBT and Carol was so helpful - fair exchange rate and no nickel and diming. When I got there the next day, she came by and said "hello". This is VT I remember and Carol was very welcoming! The exchange was pleasant and I was so happy that I told how great NBT is to everyone that week! At the end of the day, it's about people who make the difference. NBT is lucky to have Carol Costello and I am grateful she helped me. She gets the real meaning of what it is to support Local and has Customer Service down!

Yeah NBT does NOT exchange foreign cash of any kind. If your a customer they will send it out I was…read moretold. Then I'd have to wait for however long to get my cash back... UHM NO THANKS

Hands down the worst bank ive ever been to. I went with my daughter to the Shelburne Rd branch as…read moreshe wanted to switch her savings account to a checking account in order to get a debit card for a trip. She was told what ID to bring and that it would take about 5 minutes. The second time, we arrived at 415 (the earliest she can get there) to find that they close at 4 on Thursdays for no apparent reason The third time, we arrived on Friday at 415. They stay open until 5 on Fridays. We were the only customers- there were 3 employees there. We were told that they couldn't possibly open the account then , and that she needs an appointment ( something i have NEVER had to do in nearly 60years of banking). She scheduled an appointment for Saturday. The FOURTH visit, we arrived on time. There was another family opening an account but again it was nearly empty. We got right in and they opened up a checking account. We attempted to set up mobile banking and downloaded the app. We could not input the information as the app wasn't responding. Then they went to create the debit card( the entire reason for our FOUR visits). Note they advertise instant debit cards. And....... They cannot currently get their machine to work so they have to mail it. AND we wasted a half hour there this morning NOT just 5 minutes. Do yourself a favor and find a better bank- theres plenty of choices out there

They almost never have more than 1 teller available. I was 2nd in line behind a woman who was…read moreasking several questions of the one teller on duty. She was clearly not doing any banking transaction, just talking to the teller. After 20 minutes and a long line had formed I asked the teller if there was any teller backup support she could call on. She said no. 5 minutes later some guy comes in off the street wanting to buy a roll of quarters. Frustrated by the line he starts walking through the offices until he finds the branch manager who comes out and opens up another teller window. If your tellers can't tell the truth and your branch manager can't see the long line and a problem, you don't belong in a customer service organization. Most banks are fast, efficient and care about their customers. Citizen's Bank does not.