They take the time needed with each patient. The providers truly care. Easy to make appointments…read more Greatest asset to the Tri-cities community, especially for complex medical care.

Complex care is one of the most reliable and friendly care clinics! All the providers are nice and…read moreunderstanding, i feel very welcomed with the medical staff as well!

I always make an appointment and it's quick and easy. I appreciate that. The blood draws have…read morealways been easy.

Worst lab. My husband and Iwalked in after his doctor app and I asked if it would be in the system…read moreyet? she said no so I stood there and waited. the bitch at the counter who said no never looked up from her phone and would not help us. the nice lady that takes your blood kept waiting and we got nowhere. my husband is now very pissed off because noone will help us. my husband spoke loudly about why are we just sitting here and the bitch looked up and said you need to check in. well we don't know what we are doing and noone would help us so i told the bitch she was very rude and we walked out. this is the worst place and I don't deal well with a rude bitch.

I always make an appointment and it makes the the visit go smoothly and much quicker.read more

Came by this morning and they had me sign in and gave me an appointment for 12:30 but told me to be…read morehere at 12:15. Got here and they are closed for lunch from noon to 1 pm. WTF

I thought Zach McNair was a knowledgeable PA who took the time to listen and describe his medical…read morediagnosis. I recommend requesting him if you come here.

Walked in to be seen and as soon as I got in the door, the reception said that there were no…read moreDoctors or nurses working.

Super friendly staff from check in to imaging. Quick in and out. I went around 11 am and I sat in…read morethe waiting room for maybe a minute.

On 9/3/25, Lyndsey performed a right upper quadrant ultrasound on my father because he was…read moreexperiencing chronic right upper quadrant pain. As he was the sole caregiver for my mother with Alzheimer's, he felt he should "get checked out" because he was older and wanted to be able to live to take care of my mom. Lyndsey and the reading radiologist both missed large hepatic (liver) tumors, as well as the primary cancer originating in his gallbladder (cholangiocarcinoma). I am an ultrasound tech / team lead / former clinical instructor in Portland, OR, and I have attempted to contact Kadlec regarding this issue so that they could educate the ultrasound staff and radiologist involved so that this does not happen to anyone else, but Kadlec doubled-down that nothing was missed on my fathers ultrasound. After my initial inquiry, my father's ultrasound exam underwent a secondary review and again, Kadlec denied missing any pathology visualized on his ultrasound. Whether that is the advice from legal or their genuine opinion is to be debated. As an ultrasound tech of 20 years experience who himself spent his ultrasound clinical externship at Kadlec (2005-2006), let me tell you, they are either wrong or lying, either of which should alarm any patient undergoing ultrasound examinations. Here, I will tell how Kadlec missed obvious cancer on my father in hopes that this reaches the staff involved so that they can learn from their mistakes and save lives in the future. To the staff at Kadlec (who I have desperately attempted to contact to inform of this, but administration blocks me from doing so) my father's MRN is 60005928634 and his ultrasound was performed on 9/3/25 in exam room 3. Exam begun at 8:55:46 8:56:31 - Suspicious left lobe nodule(s) visualized, notice nodular contour of liver 8:57:55 - Large tumor in the right lobe is visualized, approximately 5-5.5 cm 8:59:45 - Tumor again visualized and is directly centered within hepatic measurement. This measurement runs through the tumor, and it is not seen / mentioned / measured. 9:00:38 - 9:02:13 - Shows "sludge" adherent to anterior gallbladder wall in supine position. Sludge does not defy gravity and affix itself to the gallbladder wall. It is gravity dependent; that's why we roll patients into decub. Cancer does stick to the wall, however. 9:02:13 - Color Doppler images. Same scale and gain settings as used in hepatic and portal vein images. Large vessels such as the hepatic and portal veins have much more flow than tumors do, but no operator adjustments were made to pick up slow flow as would be seen in a cancer. 9:02:25 - 9:04:20 - Patient rolled into left lateral decubitus. No movement of "sludge", which proves adherence to gallbladder wall, which raises even more suspicion of gallbladder cancer. 9:05:43 - 9:06:08 - "Trace fluid" from report is actually hypoechoic portion of large right lobe tumor. This is not ascites. 9:06:56 - Does not show borders of kidney to measure. Adrenal mass missed because this area was never demonstrated on exam. Imaging of the right kidney re-demonstrates large right lobe tumor. My father died less than 2 months after a CT performed 12/20/25 diagnosed him with stage IV cancer. And yet Kadlec still says that his 9/3/25 ultrasound was clean.

Office staff is very rude, especially the "head" receptionist. An older lady. She was rude to…read moresomeone she was training on one of my visits and I felt bad for the poor girl. Had to get an orthotic ordered and was told it'd be several weeks before it'd come in. Wasn't even a custom fit piece, just an AFO. Went in for my fitting and the girl who fit/molded it ruined my shoes. My ankle was very weak and I was in a lot of pain and there was no way I could do it on my own. So I inquired about shoes that would be good for the AFO, but there was no recommendation. If you have the opportunity to visit Hanger Clinic right next door, do it and save yourself the hassle.

Lost all of my husband's information. It was like he never existed even though they had taken…read moreimprints of his feet. We really need to get his orthotics and now we have to start over. Hopefully somewhere else.

Everytime I have called for a billing question Maxine is one of the most helpful and nicest people…read moreI've ever dealt with on the phone. She's always so welcoming and great at holding a conversation with you other than your medical billing info! Thanks billing department for making it easy to pay a bill!

Provider Emelita is so wonderful, she listen to everything you have to say, you attends to your…read moreevery need, she helps in any way she can. The staff is for friendly and they will help you with everything that needs to be done. If you need a PCP or Pain Management please come make appointment with the best provider ever!! Thank you Emelita!!!

Massage by Jordan is an outstanding massage therapist. Her salon, the rooms, lobby, and bathroom…read moreare clean. She is superb at deep-tissue therapeutic massage. After a car accident several years ago, I went to Jordan every week, because she had a knack of finding muscles that were on fire, and was able to manipulate them until they were released. I returned for massages as a way to provide myself care that is so needed in a hectic world. Her fingers and elbow techniques are amazing! Go see her. Tell her I sent you! She is mostly word of mouth so make an appointment today. She has two Tucson locations, one in central Tucson and one in Oro Valley.

From the owner: Explore the benefits of our unique offerings that go beyond ordinary spa sessions, delivering…read morepersonalized therapy for comprehensive wellbeing. Offering ashiatsu, a barefoot massage modality where the therapist uses their bare feet to apply deep compression, gliding strokes, and assisted stretching. The therapist's body weight adds force to each technique which can help release connective tissues and loosen muscles! Also offering more traditional massage therapy including Swedish, Myofascial, and Sports! Soon to be adding Thai Yoga Massage!