Came in for a small laceration on my foot that would not stop bleeding last minute late at night…read more The support staff, nurse, and doctor were all so very kind and thorough during and after my procedure. I felt taken care of and not rushed, overall the most less stressed felt visit than any other urgent care I've been to. You guys rock! :) Thank you!!

going on over a four hour wait for a splint. We were told we were waiting on the tech to come off…read morelunch over an hour ago. When I went to ask for an eta, the person I asked was sitting at a desk reading something. Turns out that was the tech we were waiting on. Still waiting. In addition the floors are not only visibly dirty, but my daughter took her boots off and slid across one small strip and the bottom of her white socks were black afterwards.

I would rather die than come to this clinic. My family and I have had horrible experiences here…read moreover the last couple years. Every employee is incompetent, from the front desk to the doctors. To make matters worse, I finally pulled a Karen and called the manager and left a message. I was told she would call me back and she never did. Do not come here!!!!!

They find any excuse to say that your signs may be related to COVID-19 and will refuse to see you…read more It honestly feels as though they are trying their hardest not to help anyone.

I brought my adult son to the ER yesterday because he was sick and complaining of excruciating…read morestomach pain. We are visiting the area and chose this hospital for convenience. We were seen right away, and my son was put on an iv for hydration and given pain medication. He had blood work, a ct scan and other tests run to rule out appendicitis, etc. and then he was discharged, all within 3 hours. We felt confident in their diagnosis of a virus. We were in constant contact with a relative who is a nurse and she was very impressed with the level of care we received. On top of this, the hospital is clean and very modern.

Horrible Doctors threatening me denying me medical treatment for other illnesses dismissing my…read moreconcerns ! Terrible experience causing me ptsd abusive nurses and Doctor

I waited for hours as they took people that had just arrived back…read more I asked at the desk, was told they take appts first then fill in with walk-ins. I left and went to trios, was seen in 15min and out the door in 30 min. I will not return to KGH Urgent care again!

After being told the urgent care on 27th and Union was not seeing any more patients that evening…read more(we showed up at 4:30...they close at 6...only 2 in the waiting room...wow) we went to the urgent care on Grandridge to have my daughter looked at. The front office staff was nice but the Dr. was very rude...basically lecturing us that our child was not sick enough to be seen and that urgent care was only for really sick people. What is that supposed to mean? What business is it of his....we felt she needed to be seen and he should have given us the respect we deserve.

On October 6, 2025, I picked up my mother and found she was crashing from low sugar. Urgent care on…read moregage was the closest facility. I rushed her in there and asked them to test her sugar, as I did not have anything with me. They told me they don't carry those supplies, and could not help me. Go to the emergency room. What?! I then asked aren't they an urgent care, and they said yes, but, there were 2 people before me...seriously? An 80 yr-old is having an insulin issue and you are sending her away. Unacceptable! I will never step foot in another best med facility. And I will continue spreading this info.

Maybe after your staff is better trained and staff realizes this is urgent care not a 9 to 5…read moreappointment only clinic since sign gives specific hours If service. don't tell coming in patients sorry no more patients being seen with 2 patients in waiting room and told to try North Richland or kennewick urgent care. I worked in the medical field 40 yrs and if treated patient in manner we were treated I would have been reprimanded and second time fired. Hope your staff realizes patients are your bread and butter.

Glenda Moreno, is a amazing nurse for the doctors, she takes my worries and helps with the…read moreprocess and I absolutely love the way she takes care of you and also the doctors with questions and answers thank you Glenda

My husband scheduled a primary care visit here when he showed up they turned him away and said "I…read morewas just about to call you we are too busy for new patients today" after making the appointment WEEKS ago and taking the day off of work. Don't come here horrible place they don't honor their word and seems like they can do whatever they want with no repercussions.

I had a doctor that worked here who was wonderful. I was so sad to see her leave, and tried out a…read morefew doctors here. She seemed to be a diamond in the rough because I have been continually let down by every person I encounter. I was told today from the receptionist I wasn't allowed to see another doctor when I asked if I could possible see a new one because my current doctor doesn't seem to take me seriously and wanted me to visit in 2 months to discuss a neurology test I got back a week ago. Please look for another place to get your medical care

Office staff are always friendly and helpful. The faces stay the same, which is worth its weight in…read moregold. When you're sick, knowing the voice on the other end of the phone and seeing a familiar face is very comforting. Our family sees just about all the docs, PS, ARNPs here and they are all great. I've gone to Sheila Dunlop, DO for many years, and she is warm, understanding, gentle, and thorough. This is an office I hope to stay with for many years.