I have 2 balances that Intreea Credit Union has but the total of the 2 amounts is totally different. This has happened before, maybe i should change banks. read more

Worst banking experience ever. We've only had an auto loan through Interra, opened in 2016. We sold the vehicle in 2020 & paid off the loan. We received the title, obviously bc the ENTIRE balance was paid. The account has been marked as closed for 3 years. Imagine the surprise when my husband takes his daily look at his credit score and it's plummeted 80 points over night. Why you ask? Because yesterday, Interra opened up our closed account, added a $25 charge, then marked it as 120 days late. Considering the massive point drop, obviously this is being considered a 4 month late loan payment, not some random fee. I'm not sure the minimum IQ level you have to work at this circus, but someone flew under that level to get hired. read more

I have banked here for over 30 years and each year it gets worse. Drive through at the downtown Goshen location?? You better have 15 minutes to spare and that is when you are the second car in line. Any and All locations.... Send two things in the tube.. A check made out to Interra for a business credit card through INTERRA with an account number in the memo field, a payment coupon from INTERRA , same amount as check, same account number all matches check.. Drive through attendant looking at those two specific items because nothing else is in the tube.... So what are we doing today?? UMM gee I just thought would send that payment in that tube to see how it worked and I had and extra 15 minutes to sit here waiting to get asked that stupid question... EVERY SINGLE TIME EVERY SIGLE TELLER!!!! I am sure this is some sort of training module but after waiting 15 minutes in line, Post the payment, I have a business to run, you know what those two papers in that little round tube mean! This used to be the pinnacle of financial institutions in our community... It is a NO for me and our business now. read more

As promised: I am sharing my experience with Interra Credit Union . Mind you I signed the contract, as all of this was legal. Long story short, I went to look at a boat and then decided to not get the boat and brought the check back the following week. They decided to still charge the origination fee and interest and it cost me $190 on a loan I didn't use. They also informed me that if the $190 stayed open they'd keep charging interest on that. So much for local credit unions being better than banks. They are all just shady, not to mention the teller I worked with each time in the Syracuse branch could use a refresher course on being pleasant, as I did not go crazy in the branch and simply paid the money and left. I emailed my loan agent, and it got me a great call saying, well... per usual there is nothing we can do for you on that money. Well, Interra let me repay the favor by saying I can do something for you, and that's to tell all you,my fishing friends. Get your loan somewhere else where at least they pretend to care and give you straight answers, as I asked about what to expect if returned the check and was never told about the fees and interest. Thanks Interra I know who I won't be using when I do purchase a boat within the next year. read more

For a bank that started when I was little as only serving Mennos...now big, credit unions are the best. Staff is always helpful. Earned $10cash for signing up on estatements. Chase & I believe this bank, most banks if you have an acct they will provide a notary. Nice coffee bar & children's area. Although lately I have attempted to reset my password several times & it hasn't worked. read more

Was 5 minutes late for an appointment and they refused to see me. Which I guess was a blessing because of all the terrible reviews I'm reading. So that's fine, we will take our business elsewhere and bank somewhere else. read more

The worst customer service I have ever had the misfortune to deal with, card services is nothing but a run around, absolutely ZERO fraud protection, if you get ripped off online dealing with card services, and the personal in Goshen will leave you feeling ripped off twice!! They could care less if you close your account. Steer clear. Go somewhere else if customer service is important to you.. and if you think this was just an impulsive angry review, I have been dealing with my situation since January it is now the end of March... Good luck. read more

Your recent promotion for your Flex Checking account is a hoax. You advertise on roadside billboards that if you use your card 50 times you will get 5% interest so........why did I just get my statement and see that it is not 5% but in fact is 4.1%. That people is false advertising and very disappointing. read more

I've never dealt with a credit union before purchasing my vehicle over a year ago, so I didn't know what to expect. My interest rate was decent, that is the only plus. Interra's online banking is an absolute joke. I work with computers on a daily basis and have had to call in to make my payment several times, due to issues with the website. This is a huge inconvenience. My biggest issue with them occurred today 1/29. I called in to accept the payment deferral offer that was emailed to me. (After recently dealing with a personal situation, money is tight.). I have NEVER been late or missed a payment on my loan. The person that I spoke with was very unhelpful and basically I was unable to do the deferral. They also made it sound like I was financially ruined and that I could be in jeopardy of repossession if I wasn't paid within 30 days-even though my account isn't even past due and never has been. I will definitely avoid ever working with Interra in the future. read more