Started donating here instead of BioLife and the process is so much smoother. I am in and out of at…read moreabout an hour, and that's from the time I walk in until I am done. Employees have all been very nice and helpful. Don't mind the extra 10 minute drive when it's not taking 3 hours to donate like the previous plasma center I went too.

To all with the small veins such as myself, have no fear! This location of IB&P has an efficient…read morestaff who have been great about not making me a human pincushion. I have been a longtime blood donor and tried donating plasma in the past. My blood donations were successful, but my plasma donations were hit or miss. This particular location is large, clean and has a familiar and friendly staff on deck. IB&P only takes walk ins, but I have never had to wait. The phlebotomists are again, efficient and patient, seeing to it that even I, a venous "problem child" have successful donations. If you are a first time donor, give yourself approximately 3 hours to get through the health physical, registration and donation (if you qualify.) You can donate plasma twice in a seven day period and (depending on the special) can earn an additional bonus for your first few success donations. I prefer this location as it is further from campus and very spacious. Plus being a difficult stick, I want to keep donating at a location where the staff is familiar (and patient) with me and my veins! Although it will not take the place of a full time job, donating is a win when by helping biologics development and earning some fun money! PS: They have a referral program, so you can earn a bonus if whomever you refer has a successful donation!

The staff are very friendly an well trained They're shorthanded have patience with the staff…read more sometimes the wait times are long, especially during the holiday season.They pay way better than the other plasma center too one reason why you'll be waiting sometimes.

Well I'm back after a four month break from donating. They still haven't sped this process up…read more Front desk is still regularly unattended. Dozens of people waiting in the lobby for close to an hour to only go sit in the rear waiting room for another half hour. Get ready to regularly be here for up to 3 hours just for a simple donation. Make sure to bring a butt pad as you'll be sitting the in the lobby for at least an hour. Kinda surprised they still have people showing up to donate. But I guess that's what happens when you feed off the poor. The place makes way too much money for it to be this terrible. 6 hours a week with a needle in your arm to walk away with 135 dollars... you can tell this place is aimed at people who are willing to do anything for a little bit of extra money. Bare minimum service at best.

The staff here is always so friendly and appreciative when you come in to donate blood. I had a…read moretrainee today and he did great

If I could go less than one I would. I worked here and most of the people are good. But the…read moretrainers suck and lie. And after they fired me "so I could stay home and concentrate on my health" which by the way is not legal. You can't fire someone because of health reasons. Especially if it wasn't affecting their work and they always scheduled doctor appointments on days off. I knew it was bullshit. One of the trainers through a fit with me in front of a donor. And after I proved to her she was wrong and the donor even agreed with me she went straight to Gabe and was bitching about me and obviously telling him some bullshit story. So if I was you I'd find a place that pays you for your blood. There lots of places out there to do so.

I've been donating blood for decades. It's one of the few morally unambiguous things you can do…read morethese days. In addition, I have many friends who cannot donate for a variety of reasons so I try to take up the slack. I usually donate at work but, because of the summer, they skipped a cycle so I checked at the ARC to see about walk-ins. West Madison's ARC center wins the prize for the quickest donation EVER! Granted, it was slow day over there and I know the ropes but, I was out in 45 minutes! After quick, friendly and professional attention, I was sipping OJ, eating a cookie and walking out with a free loaf of Panera bread (on Thursdays and Fridays) under my arm in less than an hour. I won't suggest that you'll get through that quickly but, if you can, donating blood should be a thing. Do it. Save lives!

You save lives! Enough said?…read more They have a professional staff that are kind and conversational that take you through the whole process. Since their staff are full time pros and not volunteers I've never had them miss a vein or have to do any significant adjustments or re-sticks. There is always a need.

I have been donating there for about 24yrs so my review will be biased. The staff is very friendly…read more They explain what is going to happen. I would recommend this location 100%

They quite literally NEVER answer the phone. Very unprofessional and sheisty. They are chronically…read moreunderstaffed and they really need support staff to simply field calls. The lack of appropriate staffing is a grave concern for safety

Every donation saves 3 lives! Please donate today! Very professional staff. I come every two monthsread more

As much as I hate coming to do this, I love coming here. Very attentive, gentle, & courteous. It…read moredoesn't take much, everyone should donate if they are able!! Thank You for your care & attention, see you again in a few months!

CSL is a one-star company. They overwork their employees and cut corners with donors. They take…read moreadvantage of the hard work their staff does, while donors and workers both suffer for it. CSL promotes itself as "saving lives," but in reality they ruin lives. Long wait times, overcrowded lines, and low compensation are the norm. Donors are treated like numbers, not people, and employees are pushed beyond reasonable limits. This company makes an enormous amount of money--potentially thousands of dollars per bottle--yet pays donors as little as $50. That is greedy and unfair. CSL profits massively off people who are struggling, while giving back the bare minimum. CSL Plasma is one of the most greedy companies I've ever dealt with. They need to change how they treat both donors and employees.

Had an appointment at 11, decided to show up early at 1030 incase I could get in early. I've never…read moredonated before, ***I also was told in advance that even though I have epilepsy I could still donate... Went through the whole screening process and it took at least an hour and a half, I get into the back office to speak with one the people working there and was told that even though I have been seizure free for 9 years and am on medication for it I would not be allowed to donate. I was beyond pissed, why was I told I could donate just to spend an hour and a half to be told the opposite? They should ask the medical questions in the beginning of appointment to save time. The whole placed also reeked of b.o. the smell was seriously awful, also the security guy was a joke, he was on his phone the entire time -not sure what they are paying him for.

great staff love Trish positive friendly atmosphere love the changes and people great serviceread more

This location may always be busy, although that doesn't affect the employee's work ethic! I've…read morenoticed that each employee takes their time to do their job correctly & ensures every donor feels comfortable. The vibes here are really chill & all thanks to the employees treating donors like friends