Avoid Lafayette Custom Automotive…read more I confirmed multiple times that I was ordering a hidden hitch for my Porsche Cayenne. When I picked up my car, they had installed a large, visible hitch (chipped and rusted) and cut my bumper without my knowledge or consent. I later found out the front desk employee changed the order on her own to "save me money"--something I never approved. They eventually installed the correct hitch, but the damage was already done. My bumper now has a large, unnecessary cut that will cost me around $1,000 to repair. To make matters worse, they had the audacity to tell me the bumper would have needed to be cut anyway--which is misleading. It would not have been cut where they made the visible damage; that only happened because they installed the wrong hitch. Despite all of this being their mistake, they still made me pay half of the $200 overnight shipping to fix it. Unacceptable workmanship, poor communication, and zero accountability.

Outstanding service and great people to work with. Added a step to my Jeep YJ and came…read moreOut better than expected. Highly recommend this shop to think outside the box

Last night was my birthday and my sister lock my keys in my car I waited and waited for someone…read morethat my insurance company to send somebody to unlock my door and someone call this company swiftandsafe these people literally came within 15 minutes!! Thanks Swift and Safe Roadside assistance

When we called them, they responded within 10 minutes, hooked my car up and got my car towed safe…read moreand sound. I found that they were professional and kind in a stressful enough situation.

If I could give them a negative star I would. My family and I were turning into an entrance only…read moreparking lot and there was a carols towing guy who had a car attached trying to come out the entrance only. So as we were turning in my husband slightly honked so he could scoot up a little. The worker made it a point to turn all the way around (go out of his way) and stalked my family and I in the parking lot and stared us down and circled us in his work truck. He was completely unprofessional and very rude!! I was honestly waiting for him to get out of his truck and either come out with a gun or fight with my husband for honking. My kids were scared crying. I know ALOT of business owners and people in Acadiana and I will NEVER recommend them to anyone. Get new employees and get rid of the unprofessional worker that almost hurt us today!!!!

I called Glenn's towing to transport my vehicle to Costco and they were promptly there within 20…read moreminutes of the call. I had called another towing service and was advised it would take at least two hours. The man who towed the vehicle was courteous and professional. The cost was very reasonable ($100). I would recommend Glenn's to anyone who needs a prompt, professional and reasonably priced tow. Ed Marquet

I was referred to Glenns towing by friend of a friend, big mistake. I hired Glenn to simply pull my…read more43HP tractor out of the mud. No towing or relocating involved at all, simply winch out of the mud. Maybe 20min actual work. I asked for a price over the phone and he told me he would need to see job. Based on knowing the approximate going rate (I had used two towing services in the last 8mo) and he seemed like an honorable guy, I mistakenly did not get his price before the job. He took full advantage and charged me a whopping $416. He had to drive approximately 5min from his location to do the job. I got 3 estimates of that job after the fact. They all asked the size and location of the tractor and asked how close they could get to it considering the mud. The three estimates were $90-125, $100-125, $100-150. He charges me approximately 400% above market rate. After subsequent estimates, I tried to reason with him on the price gouging and he used some weak and in my opinion, untrue reasons to justify this ridiculous charge. In my opinion, he did it because he could! Be aware, my suggestion is to use a more honorable service.

This is the most unprofessional shop I have ever dealt with. I called into the shop and the guy I…read morespoke with was short with me about my questions about repairing my transmission. He said that he did not want the business and hung up on me mid-sentence. I just could not believe the rudeness and the unprofessionalism.

This place has been great so far, my truck is not finished yet but I just stopped by and looked at…read morethe job as it was being done They happily brought me back and showed me the progress I can tell these guys are meticulous They had a tray of bolts lined up in rows all facing the same way and ready to be installed, not a pile of bolts but organized work They had everything laid out and cleaned. They took pictures of each step for my build book and are a great team The price quote was very reasonable and everyone seems great

I have to say that Carlus was extremely helpful. We had the fuel pump go out on I-10 EB just before…read morethe last exit (Louisiana Av) of Lafayette, LA. AAA towed us to the closest shop at 4 AM. 7:30 Opening time came and went, figured out that Good Friday a lot of businesses are closed. Finally called Aymond Automotive and Carlus answered the phone and explained that he was actually closed and just there until 10 AM waiting on a parts delivery and a customer pickup. He said he could come and check it for us and in 5 minutes he was there with a fuel pressure gage and confirmed our suspicion, fuel pump died. 2001 Chevy Silverado 1500 OEM pump, never changed. He said tow it to the shop if we can get it there before 10. We got there at 9:15. Carlus changed the pump and filter and had us ready to go a little after 10. Shout out for this Marine Corps veteran for helping my family and I to get back on the road again and on our way to Orlando, FL. We got back home Easter morning in time for Easter morning services.

Sometime back in 2021-22 I was smelling fuel vapor after turning my car off. After changing my gas…read morecap on my blue CTS, I was still smelling fuel. Frank's said they couldn't get to it that day(which I learned dealing with Frank's means it wouldn't take long for them to get to my car.) Carlus initially gained my business by telling me he could start on my car right away. Approximately three days passed before he contacted me to tell me the issue and almost another week for him to fix the problem. Carlus then tells me he has other cars and he's working alone. That's understandable but that's not what I was told initially. I made a mental vow to never return. I started dealing with Frank's. When Frank's said they couldn't get to it right away, I gladly told them "that's cool" which resulted with them contacting me within an hour to tell me the issue. Also Frank's has never had my cars longer than two days regardless of the job. I had a neighbor whose Honda Civic wouldn't start even with a jump and a new battery. Frank's was closed so I reluctantly towed it to Aymonds. Again three days go by but this time I didn't find out any information until I decided to walk by. The key needed reprogramming and it was a service Carlus couldn't perform. We had to call Pop A Lock. You'd think he'd let me know the first day. The most egregious event happened recently. With the closing of Frank's and still trying to utilize a shop within walking distance, I reluctantly spoke with Carlus about changing my radiator, transmission, brake, and differential fluid on my silver CTS. When Carlus asked about the engine fluid, I replied"it's not time to change it and I can perform that job myself." I delivered the car early Tuesday 7/14/26. I mentioned I was leaving town and would return Friday 7/17/26. I didn't receive any communication during that time. I arrived at the shop around 9a on 7/17/26 and was told the car wasn't ready because he had to drill out a rusty oil plug for the differential. I then received a phone call twenty minutes later saying the plug came in and now the car is ready. Something about that didn't seem right. I also suspected that no fluid changes had been performed but I couldn't prove it with these closed systems. On the morning of 8/1/26 I drained the engine oil from the oil pan as usual. The oil filter is on top of the motor. I tried unscrewing the oil filter cap and it wouldn't budge. I tried using my body against the breaker bar, an impact wrench and attempted to chisel the cap off but nothing worked. I've had two of these vehicles and changed the engine oil myself in the past six years. I've never tightened that oil filter cap to that point. It's very suspicious that I had an issue with a system that wasn't supposed to be touched in the first place. Bring your car here at your own risk! You can throw that "veteran owned" out the window because Carlus is aware that I'm a veteran also. Not to mention, what I was handed as a receipt says "estimate."

Vallot's worked on my truck in January. They called to see how my truck was running ,I stopped by…read moreon my way to New Orleans, . They checked everything out, Everything was great I appreciated the following up on my repairs

While visiting from out of town, lost a collector gasket off of the manifold, first place I came…read moreto. Great service, and the repair was much less then I anticipated. Counter man was courteous and shop personal were helpful.