Worst business I have ever dealt with. I did not use this company in an emergency; I used them to change the locks of my house. I had to call several times to figure out why they didn't come on the dates they agreed to come. Finally they sent a guy who didn't speak English, who didn't do what I asked, who made two keys the same even though it is unreasonable, and for all of this the guy refused to refund his "work" that was neither requested nor finished correctly. Further, dealing with their people on the phone is a wreck. They are jerks, plain and simple. read more

As I look back on my Whoo-Sah moment-It is clear to me-Thank goodness for this locksmith. On a typical Friday, came home from gym, showered noticed something in my condo was off,on my basin , you know when something has been moved or touched??Well something else was missing from there. I know not losing my mind,it was missing. No one else in there , so I freaked out. Looking for valuables missing, windows broken into. Nothing.Came to conclusion , someone has copy of my key getting in.Speculation aside, Bottom line, needed my Locks changed.I called some friends, , went to Loues Home improvement, got combo with dead bolt on Saturday. I started, but came back from the gym with a friend in toe to help me finish it. Well it worked, she tested it out while she was inside, I walked out , opened & locked, then she left. All is well. ** Then afterwards,I decided to test it out again. Key with me. Went outside, the bottom worked, but top gave me some funny feel then it just kept turning all the way around -wouldn't catch!!!! OMG!! Locked out!!!!!. Called my neighbor , called couple locksmiths, no one had anyone available , then one wasn't til 2pm... I called more, then this company was able to send some one out-named Keith.He got there in 45 min..Older gentleman, he said he would rather pick back lock , get in then break new one in front. 10 min later, he got me in..Needless to say, i have a key for the back in case of***, he fixed the front door-** the pin inside the cylinder was chipped off, that is why kept spinning around, he replaced it with separate one-heavy duty. After-wards , I was cleaning, decided to sweep my outside of door. left door cracked & the wind .All of sudden the door closed. OMG!!!!!!!!!!!!!!!!! I thinking to myself, better not be locked-.......It was!!!!!!!!!!!!!!!!! WTH!!!???? Think someone was trying to tell me -don't leave your house today!!!! I was beyond myself, knock on my other neighbors house, found # called, he was back in 20 min with actual key for my back door $84.00 later -but Thank goodness I also got 10% discount-probably felt bad for my Bad Luck ass!!! So all in all, $256.00 in total my locks are now Good!!!! think i wanna cry... but they are reliable & helpful. EVER stuck locked out, call them, have different offices that close to you dispatch some one -asap!! Won't scam you. Rather not remember Saturday=It sucked Balls for me!!! read more

They are prompt, efficient and readily available within one hour of calling . I would highly recommend.

DO NOT USE THEM! LIARS! My father had a worker come look at our garage door to get a lock put on it. Since it's an older house, he needed to order a part. The man took $50 and left. One month later, we still hadn't heard back. My father called only to get a runaround saying the situation would be figured out. ANOTHER MONTH PASSED, no contact from them. We called again, only to get the same story, that it would be figured out and the part would be put on. ANOTHER MONTH GOES BY, still nothing from the company. My father called, only to be talked down to by someone claiming to be the owner. He said he has nothing to be sorry about, and he's not responsible for his workers mistakes. He refused to give my dad his $50 back, claiming it was a service call. On the website it says free estimates, so I'd love to know how the $50 the worker took makes any sense. The owner also said "If you waited three months, the job must not be that important to get done." This moron doesn't know how to run a business, and he's a lying thief. DO NOT TRUST!!! read more

This place is an absolute joke! Horrible. Every person there talks with an attitude and they are the most UNPROFESSIONAL outfit I have dealt with in a long time. You contract them to do a job and they don't check in or check back. You ship them parts and they blow off the job despite KNOWING that it is critical that they be installed the day they receive them WHICH WAS PART OF THE AGREEMENT! You call for a status update and get told "I don't know what's going on with that job." Call back tomorrow." What?? How about YOU call everyone that works there until you can give me, the customer, the correct answer that you were supposed to deliver hours or days ago. You call them on the carpet for failing to do the job and the yell and swear at you like it is YOUR fault and like they did not do anything wrong. At least one tech doesn't speak English which honestly makes no difference to me but then I have that person calling me from where I contracted them to go, asking me what he is supposed to do...and I can't even understand him. What the heck did I bother typing up a detailed work order for and faxing it to the shop if you are not going to bother reading it and telling your tech what's up. I have never been treated so poorly before and I contract techs over a thousand times a year and typically my jobs are not cheap. Screw these guys. I don't care how bad I need a tech near them. I will spend 24 hours of my day trying to find someone else before I ever let them earn a dime from me again. read more

I seriously advise against using these guys. My wife and I called them at night because we got locked out of the house. We were told somebody will come within 30-45 minutes, and will call us if something unexpected were to happen. 60 minutes later, when nobody showed up, we called the office. Well, nobody picked up. Tried to call repeatedly over the next 15 minutes with the same result (or lack thereof). Needless to say, nobody called us. So we were standing there on a cold night not able to tell whether anyone is coming or not. Consequently, called a different lccksmith and within minutes got a call from a guy that he was on route to our house. What do you know, the Interstate guy finally showed up. I told him I am not interested in his services because he is late and never called to let us know what was going on. The guy "explained" that it was not his fault that his dispatcher failed to give him our contact number and therefore we owe him his service fee. Interesting logic. He threatened to call the cops if we did not pay. I invited him to go right ahead and he actually did! The cops showed up and explained they were not getting involved in a civil matter. The locksmith was pissed and finally left. Fortunately, the cops hang around for some time after that because the locksmith drove past our house again in a few minutes before leaving for good. I still can't believe these guys are for real. read more